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The National Parent HelplineThe National Parent Helpline®®
April 21, 2011April 21, 2011
Webinar PresentationWebinar PresentationPresenters:Presenters:
Heather Thibault, National Parent LeaderHeather Thibault, National Parent LeaderSandra Williams, PhD., Vice President of ProgramsSandra Williams, PhD., Vice President of ProgramsJodi Doane, MSW, Program Operations ManagerJodi Doane, MSW, Program Operations Manager
Parents AnonymousParents Anonymous®® Inc. Inc.
A Special Message From A Special Message From Lisa Pion-Berlin, PhD.Lisa Pion-Berlin, PhD.President & Chief Executive OfficerPresident & Chief Executive Officer
Parents AnonymousParents Anonymous®® Inc. Inc.
We are so very pleased to offer the National Parent Helpline®, operated by Parents Anonymous® Inc. This new and powerful way to promote a national child abuse and neglect prevention agenda further illustrates our belief that all parents can empower themselves to create positive change in their families, neighborhoods and society-at-large.
Four Decades and Counting…Continuing Four Decades and Counting…Continuing Our Legacy for ChangeOur Legacy for Change
Ensuring safe, Ensuring safe, stable and stable and nurturing nurturing relationships relationships across all across all levels of the levels of the social ecology social ecology of prevention…of prevention…
National Parent HelplineNational Parent Helpline®®
New National Resource and New National Resource and a new way to a new way to promote a national prevention agendapromote a national prevention agenda
National Parent HelplineNational Parent Helpline®- ®-
ComponentsComponents
National Parent HelplineNational Parent Helpline® ® for and for and developed in partnership with parentsdeveloped in partnership with parents
Launched - Launched - February 1, 2011February 1, 2011Hours of operation– Mondays – Fridays,
10:00 am – 7:00 pm PST
Asking for Help is a Sign of StrengthAsking for Help is a Sign of Strength®®
National Parent HelplineNational Parent Helpline®®
Supported by a sophisticated infrastructureSupported by a sophisticated infrastructure– Call Center allows up to six calls simultaneouslyCall Center allows up to six calls simultaneously
1-855 4 A PARENT (1-855-427-2736)1-855 4 A PARENT (1-855-427-2736)
– iCarol SoftwareiCarol SoftwareCollects comprehensive call dataCollects comprehensive call data
Allows Helpline Advocates to access resources during callsAllows Helpline Advocates to access resources during calls
– Website- Website- www.nationalparenthelpline.orgwww.nationalparenthelpline.org with links to with links to Facebook, Twitter and YouTubeFacebook, Twitter and YouTube
– Monthly National Parent HelplineMonthly National Parent Helpline® ® Newsletter using Newsletter using Constant ContactConstant Contact
National Parent HelplineNational Parent Helpline®®
Staffed by trained Helpline AdvocatesStaffed by trained Helpline Advocates– Every call to the National Parent Helpline® is
answered by a trained Helpline Advocate who provides various supports and assistance to parents/caregivers.
– National Parent HelplineNational Parent Helpline® ® Best Practice Institute held Best Practice Institute held in January 2011in January 2011
– Staffed by persons with extensive background and Staffed by persons with extensive background and experience with Parents Anonymousexperience with Parents Anonymous® ®
– Multi-cultural and multi-lingual staff (English, Spanish, Multi-cultural and multi-lingual staff (English, Spanish, French and TTY)French and TTY)
National Parent HelplineNational Parent Helpline®® - A New - A New Resource for Parents and CaregiversResource for Parents and Caregivers
Provide emotional support – Focus on partnering with parents to ensure they know
“how” to find & access resources
Foster empowerment
Link to resources, when needed
Create caring communities
Ensure SF protective factors resulting in safe, stable, nurturing relationships for parents, children and communities.
Employs strategies to impact across the social ecology of prevention
The Website-National Prevention The Website-National Prevention Information EngineInformation Engine
Promotes the national prevention agenda Promotes the national prevention agenda through through information push and pull information push and pull with with individuals, organizations and public/private individuals, organizations and public/private partnerspartners– http://www.nationalparenthelpline.orghttp://www.nationalparenthelpline.org– Use of social media Use of social media
FacebookFacebook- - http://http://www.facebook.com/NationalParentHelplinewww.facebook.com/NationalParentHelpline
Twitter- Twitter- http://http://twitter.com/parenthelplinetwitter.com/parenthelpline
YouTube- YouTube- http://http://www.youtube.com/parenthelplinewww.youtube.com/parenthelpline
David McCallum-Public Service AnnouncementDavid McCallum-Public Service Announcementhttp://www.youtube.com/watch?feature=player_embedded&v=AW9j_V4A4e4http://www.youtube.com/watch?feature=player_embedded&v=AW9j_V4A4e4
www.NationalParentHelpline.orgwww.NationalParentHelpline.org
David McCallumDavid McCallumPublic Service AnnouncementPublic Service Announcement
Some of our national partners…Some of our national partners…
Child Welfare Information GatewayChild Welfare Information GatewayNational Association of Social WorkersNational Association of Social WorkersNational Suicide Prevention LifelineNational Suicide Prevention LifelineNational Center on Missing & Exploited ChildrenNational Center on Missing & Exploited ChildrenNational Runaway SwitchboardNational Runaway SwitchboardNational Domestic Violence HotlineNational Domestic Violence HotlineThe Partnership at Drugfree.orgThe Partnership at Drugfree.orgMore than 250 other state, county and local More than 250 other state, county and local partnerspartners
Research UpdateResearch Update
Parents Anonymous® Evidence Supports Strengthening Families Approach
Parents Anonymous® Outcome Evaluation, accepted for publication in the Journal of Juvenile Justice Inaugural Issue
Child Welfare highlights Parents Anonymous® Evaluation Findings, Vol. 89, No. 6 (2010)
ALIGNING WITH PROTECTIVE ALIGNING WITH PROTECTIVE FACTORSFACTORS
Aligning National Parent HelplineAligning National Parent Helpline®® to Protective Factors to Protective Factors
Ways to Partner with usWays to Partner with us
1. Refer parents and caregivers from programs that are funded by CTPFs2. Post this banner on your website and we will post a link to your
organization on our website 3. Share your resources with us so we can include them on the National
Parent Helpline® website
ConclusionsConclusions
For 42 years, all Parents AnonymousFor 42 years, all Parents Anonymous®® Programs:Programs:– Promote all five protective factors from the Promote all five protective factors from the
Strengthening Families approachStrengthening Families approach– Have demonstrated impact on individuals, Have demonstrated impact on individuals,
families, communities and at the policy level families, communities and at the policy level of the socio-ecological prevention frameworkof the socio-ecological prevention framework
For More InformationFor More Information
ContactContact
– Sandra Williams, PhD., at 909 621-6184 Sandra Williams, PhD., at 909 621-6184 x216; x216; [email protected]@parentsanonymous.org
– Jodi Doane, MSW, at 909 621-6184 x210; Jodi Doane, MSW, at 909 621-6184 x210; [email protected]@parentsanonymous.org
