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The National Career Readiness Certificate, issued by ACT, is a portable, evidence-based credential that certifies essential skills needed for workplace success.
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
• Used to document essential
skills linked to workplace
success
• Evidence-based
• Industry-recognized
• Portable
• Contextualized for the
workplace
• Awarded at four levels:
Bronze, Silver, Gold,
Platinum
The NCRC™ is a credentialcredential that is:
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
Problem solving
Critical thinking
Reading and using work-related text
Applying information from workplace documents to solve problems
Applying mathematical reasoning to work-related problems
Setting up and performing work-related mathematical calculations
Locating, synthesizing, and applying information that is presented graphically
Comparing, summarizing, and analyzing information presented in multiple, related graphics
The NCRCNCRC is a credentialcredential that is used across all sectors of the economy and certifies the following cognitive skills:
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
77% of profiled jobs utilize all of these skills*
*Numbers are based on analysis of 5,618 jobs profiled from 2006 to 2010 in the ACT JobPro database.
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
Individuals can earn the NCRC by taking three WorkKeys® assessments:
• Applied Mathematics
• Locating Information
• Reading for Information
*Numbers are based on analysis of 5,618 jobs profiled from 2006 to 2010 in the ACT JobPro database.
National Career Readiness Certificate
WorkKeys Skills for Jobs Profiled
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
KeyTrain® is an interactive learning tool for developing
and improving the applied workplace skills defined by
the WorkKeys system. The core curriculum is
complemented by reporting capabilities, diagnostic
tools, and soft skills curriculum.
Training & CurriculumTraining & CurriculumDevelop Your Workforce
Career Ready 101™ is an integrated approach to exploring
careers and their skill requirements, building workplace
skills using the KeyTrain skills curriculum, and creating life
literacy with such skills as financial awareness and job
searching.
Career Ready 101 is available in both online and instructor-
led formats.
Training & CurriculumTraining & CurriculumDevelop Your Workforce
1%1% 4747%%
2121%%
1818%%
Source: ACT JobPro Data 2006-2010
Percentage of U.S. Examinees Earning The Certificate
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
9999%%
6767%%
1616%%
9393%%
Source: ACT JobPro Data 2006-2010
Job Qualification of Certificate Holders (Essential Cognitive Skills)
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
126,730177,404
272,455
510,091 506,631
-
100,000
200,000
300,000
400,000
500,000
600,000
2006 2007 2008 2009 2010
Total NCRC Qualifiers by Year
Source: Internet and Paper-and-Pencil based WorkKeys Assessments from 2006-2010. Notes: NCRC Qualifiers include examinees that took the RI, AM, and LI WorkKeys assessments and qualified for an NCRC.
Total NCRC Qualifiers by Year
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
-
50,000
100,000
150,000
200,000
250,000
300,000
2006 2007 2008 2009 2010
Total NCRC Qualifiers by Year and Certificate Level
Bronze
Silver
Gold
Platinum
Source: Internet and Paper-and-Pencil based WorkKeys Assessments from 2006-2010.
Notes: NCRC Qualifiers include examinees that took the RI, AM, and LI WorkKeys assessments and qualified for an NCRC.
Total NCRC Qualifiers by Year and Level
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
Combining measures of cognitive skills with measures of work-related behaviors—soft skills—brings even greater accuracy to predictions about an individual’s success at work or in training.
National Career Readiness CertificateNational Career Readiness CertificateNCRC Plus
In addition to certifying cognitive skills, the NCRC Plus ranks
individuals in four soft skills categories.
■ Work DisciplineWork Discipline—productivity and dependability
■ TeamworkTeamwork—tolerance, communication, and attitude
■ Customer Service OrientationCustomer Service Orientation—interpersonal skills and perseverance
■ Managerial PotentialManagerial Potential—persuasion, enthusiasm, and problem solving
National Career Readiness CertificateNational Career Readiness CertificateNCRC Plus
Individuals can earn the NCRC Plus by taking the WorkKeys Talent assessment.
The Talent assessment is not required to qualify for a National Career Readiness Certificate.
National Career Readiness CertificateNational Career Readiness CertificateNCRC Plus
Sample NCRC with the NCRC Plus Rankings.
National Career Readiness CertificateNational Career Readiness CertificateNCRC Plus
NCRC PlusNCRC PlusTalent Assessment
WorkKeys Talent is a highly reliable inventory of personality that
reports the behaviors an individual is inclined to practice on the job
and in life. • 165 survey items
• Delivered on Validus® platform in computerized format only
• Agree or disagree statements relating to everyday activities and
habits
• Measures 12 personal characteristics
• Compound scales summarize four areas common to most work
environments
- Work Discipline, Teamwork, Customer Service Orientation, and Managerial Potential
NCRC PlusNCRC PlusTalent Assessment
OutcomesOutcomes
• Employers: Make better HR decisions by hiring and developing people with the right set of “soft skills” to be successful
• Career Seekers: Promote better decision-making about careers, and provide a new means for demonstrating soft skills
• Economic Developers: Attract investors and companies to states and regions in order to create jobs and improve the local economy
Talent AssessmentTalent AssessmentPersonal Characteristics
• Carefulness
• Striving
• Cooperation
• Sociability
• Optimism
• Sociability
12 measures of behavior12 measures of behavior
Combinations of certain attributes form compound scales.
• Goodwill
• Stability
• Order
• Savvy
• Influence
• Discipline
Talent AssessmentTalent AssessmentScore Report
Percentile score reported for each characteristic and compound scale
Talent AssessmentTalent AssessmentWork Discipline
Demonstrates dependability and maintains a disciplined and positive
attitude toward job tasks, rules and regulations, and the work
environment. These personal characteristics contribute to the Work Work
DisciplineDiscipline index:
CarefulnesCarefulnesss
Thinking and planning carefully before acting or speaking
DisciplineDiscipline Acting in a responsible, dependable manner, and following through with tasks without becoming distracted or bored
OrderOrder The tendency to be neat and well-organized
StabilityStability Maintaining composure and rationality in situations of actual or perceived stress
Talent AssessmentTalent AssessmentWork Discipline
• Be punctual, set goals, and follow through on tasks
• Master new skills by investing personal time and effort
• Adopt systems that help manage time and resources
• Maintain an organized work environment
• Search for information in a systematic manner
• Adjust behavior in different situations and among different people
• Recognize problems and focus on solutions
• Reduce stress by balancing work with healthy activities
• Avoid emotional responses by thinking before speaking and acting
Positive Work DisciplineWork Discipline behaviors
Talent AssessmentTalent AssessmentTeamwork
Demonstrating compromise, cooperation, and interpersonal
understanding when working with others. These characteristics
contribute to the TeamworkTeamwork index:
CarefulnessCarefulness Thinking and planning carefully before acting or speaking
CooperationCooperation Tendency to be likable and friendly in interpersonal situations
GoodwillGoodwill Tendency to be forgiving and to believe that others are well-intentioned
OptimismOptimism Maintaining a positive outlook and confidence in successful outcomes
StabilityStability Maintaining composure and rationality in situations of actual or perceived stress
Talent AssessmentTalent AssessmentTeamwork
• Control personal feelings when communicating
• Maintain composure in stressful situations
• Complete tasks with confidence and celebrate success
• Look for positive aspects of seemingly negative events
• Accept and respond to constructive criticism
• Take responsibility and use setbacks as opportunities to improve
• Listen carefully and speak frankly and honestly at the appropriate time
• Gain coworkers’ support through compromise and negotiated solutions
• Direct negative comments at tasks and processes, not at people
• Recognize how actions and words can affect others on multiple levels
Positive TeamworkTeamwork behaviors:
Talent AssessmentTalent AssessmentCustomer Service Orientation
The potential to demonstrate high levels of attentiveness and courtesy
and to provide helpful service to customers. These personal
characteristics contribute to the Customer Service OrientationCustomer Service Orientation
index:
CooperationCooperation Tendency to be likable and friendly in interpersonal situations
Creativity Creativity Tendency to be imaginative and to think “outside the box”
OptimismOptimism Maintaining a positive outlook and confidence in successful outcomes
StabilityStability Maintaining composure and rationality in situations of actual or perceived stress
StrivingStriving Aspiring to high levels of success and working hard to achieve goals
Talent AssessmentTalent AssessmentCustomer Service Orientation
• Gather information and feedback from diverse sources
• Understand background information before developing solutions
• Seek suggestions on improving performance or solving a problem
• Set realistic personal goals and remain accountable for them
• Take responsibility for mistakes and respond to criticism
• Work without direct supervision and adjust pace to workload
• Rely on systems for managing multiple tasks or assignments
• Identify and search out resources needed to complete tasks
• Focus on solving problems and resist complaining about them
• Respond to stress by communicating clearly and calmly
• Encourage others to share ideas and engage in solutions
Positive Customer Service OrientationCustomer Service Orientation behaviors:
Talent AssessmentTalent AssessmentManagerial Potential
The potential to demonstrate a high level of work performance in
supervisory and managerial roles. These personal characteristics
contribute to the Managerial PotentialManagerial Potential index:
CooperationCooperation Tendency to be likable and friendly in interpersonal situations
Discipline Discipline Acting in a responsible, dependable manner, and following through with tasks without becoming distracted or bored.
InfluenceInfluence Tendency to impact and dominate social situations by speaking without hesitation and accepting leadership responsibilities
OptimismOptimism Maintaining a positive outlook and confidence in successful outcomes
SavvySavvy Reading other people’s motives, understanding office politics, and anticipating the needs and intentions of others
Employer SuccessEmployer Success
• Osborne Wood Products, Inc., Toccoa, Georgia
• Flexsteel Industries, Dublin, Georgia
• Eastman Kodak Company, Columbus, Georgia
• Solo Cup Company, Conyers and Social Circle, Georgia
• Energizer, Asheboro, North Carolina
• Shands Jacksonville Medical Center, Jacksonville, Florida
• Wolverine Coil Spring, Grand Rapids, Michigan
• NW Natural, Portland, Oregon
• Green Mountain Coffee Roasters, Inc., Waterbury, Vermont
• Hoffer Plastics Corporation, South Elgin, Illinois
“As a result of worker certification, our
community has shown promise for future
industry in our area. We have become a
community where qualified people can find
good jobs using fair and objective hiring
practices. As for Osborne Wood Products, we
have found an effective tool to locate the best
applicants and bring them into full
employment seamlessly.”
- Leon Osborne, chief executive officer, Osborne
Wood Products
Learn more at act.org/workforce/case/
National Career Readiness CertificateNational Career Readiness CertificateBenefits
National Career Readiness CertificateNational Career Readiness CertificateCertify Your Workforce
• September 2011 marked the 5-5-yearyear anniversary of the NCRC
• Over 1.2 MILLION1.2 MILLION Certificates have been registered
• 4444 states have regional or statewide Certificate programs
National Career Readiness CertificateNational Career Readiness CertificateBenefits
Career Seekers Provide employers with verifiable evidence of their job skills
Employers Screen applicants and find the right workers for jobs at all levels, as well as make decisions about training and advancement of current employees
Educators Ensure that their students are ready for meaningful careers
Industry Associations Adopt the NCRC as the foundational credential of their skills certification systems
Workforce Developers Help to supply employers with workers possessing the necessary skills to meet demand
Economic Developers Inform businesses’ decisions about where to locate or expand by demonstrating the skill level of regional labor sheds
Contact UsContact Us
FIRST LASTFIRST LASTTitle
[email protected] • (XXX) XXX-XXXX
Learn more at act.org/workforce.