8/20/2019 The Most Quality Improvement Cycle

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The most basic Quality Improvement Cycle

8/20/2019 The Most Quality Improvement Cycle

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PDCA Cycle

Plan

DoCheck

 Act

8/20/2019 The Most Quality Improvement Cycle

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Plan Define Customer requirements for product or service.

1. Marketing Research for new product or service.

2. Inquiries from potential customers.

Define relevant Processes for:1. Suppliers

2. Production Process

3. Personnel and Equipment needs

4. Facilities5. Appraisal and Inspection

6. Delivery

7. Customer Feedback, etc.

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Do Implement the processes as defined.

Good ideas can fail.

 When a good idea fails, 90% of the time it is due to improper

implementation.1. Are there adequate resources?

2. Are personnel adequately trained?

3. Is there a commitment from Management?

Implementation is also a Process.

1. Is there an Owner for the Implementation Process?

2. Is there an Action Plan for Implementation?

3. Has the Implementation Plan been documented?

 Was there a trial run?

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Check  Are there problems with any Suppliers?

 Audit relevant Processes to see that they are implemented as designed.

Identify key points in the Processes for monitoring.

Identify the most important meaningful  measurements for purposes ofmonitoring the processes.

Sample from the process to check for signals of Special Cause variationor other problems.

New processes must be sampled more frequently since they are not

 well understood.  What does Customer feedback say?

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Act Resolve any Supplier problems.

Fix any Process implementation problems.

 Remove any Special Cause variation in Processes. Is Process redesign necessary (does not meet expectations

or new technology becomes available).

 What are main issues from Customer feedback?