The most important asset for your CMMS/EAM:

People

By Erika Mazza

Duffin Creek Water Pollution Control Plant

• Top performing wastewater treatment facility located on the shores of Lake Ontario in the City of Pickering - Canada.

• Co-own by The Regional Municipality of Durham and The Regional Municipality of York .

• Built on 1970’s, expanded on 2010 and refurbished on 2016.

• Average volume of wastewater treated at the Plant each day: 317 millions of liters

• More than 10,000 assets registered in CMMS

• About 60 People work together daily to operate and maintain the Plant

Evolution of the Computerized Maintenance and Asset Management Systems

CMMS Maintenance Management

ALM/EAM Asset Lifecycle management

APM Asset Performance management

https://blog.cartif.com/en/mantenimiento-pre-pre-dictivo/By Aníbal Reñones Domínguez

CMMS/EAM

PlannerResource scheduling

Stock Manager

Workforce

User/Requestor

Maintenance Manager

Sensors/ IIoT

System Administrator

Team Lead Management

Asset Management

Finance

By the People For the People

Accuracy• Does the data

match reality?

Completeness• Is all necessary

data present?

Consistency• Is data consistence

between systems?

• Do Structured standard values exist?

Relevance• Does the data add

value?

• Does the data support organizational objectives?

Timeliness• Is the data

available in real time?

• Is the data up-to-date?

Data Quality

http://www.maintenance.org/topic/cmms-as-viewed-by-reliability-engineers by John Reeve

“An error is a planned sequence of mental or physical activities that fails to achieve its intended outcome”

J. Reason, Human Error, 1990

Human Reliability

Ergonomics

Processes and Systems

Training Communication

Motivation

Sense of Ownership

Human Reliability

Ergonomics

• Work environment• Hardware /devises

available• User-centered and

Error-tolerance design• Electronic systems to

help staff to stay focus (alerts, warnings, etc)

• Poka-yoke

Human Reliability

Processes and Systems

• Periodic review of SOPs, Documents, work instructions

• Instructions made simple; more pictures less letters

• Clear definition of roles and responsibilities

• Reduce interruptions and distractions during procedure executions – time allocation for data entry

Human Reliability

Training

• Role based• Aware of time lag and

cognitive load• Learning styles (visual,

kinesthetic, reading /writing, listening)

• Training beyond CMMS/EAM

Human Reliability

Communication

• Semantics• Clear expectations• New procedures• Managing changes

Human Reliability

Motivation

• WIIFM, benefits• Personality traits• Recognition • Data utilization

Human Reliability

Sense of Ownership

• Its their knowledge and expertise

• Available to them• Feedback

Human Reliability

Ergonomics

Processes and Systems

Training Communication

Motivation

Sense of Ownership

Accuracy• The Data match

reality

Completeness• All necessary Data

is present

Consistency• Data is consistence

between systems and objects

• The Data is Structured with standard values

Relevance• The Data adds

value and supports organizational objectives

• Is useful

Timeliness• The Data is

available in real time

• Values are up-to-date

Good Quality Data

CMMS/EAM by the PEOPLE, for the PEOPLE