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The Monyetla Work Readiness Programme
Phase 3
Objective 1: To equip unemployed South Africans from the National Skills
Development Strategy target groups with the skills required to enter employment in
the BPS sector.
Objective 2: To implement an employer-led consortium model to optimise
employment.
Objective 3: To ensure the placement of at least 70% of learners in employment on
completion.
Objective 4: To ensure the development of home-grown supervisors and managers.
Objective 5: To encourage employers to complete remaining credits of the
qualifications.
Objectives of the Monyetla Work Readiness ProgrammeTM
1
About Mudzi
An established management consulting and project management company
With a team of dedicated professionals who share the common value of
making a difference through people.
We pride ourselves in our ability to create measured improvement of
performance and productivity for our clients.
Based in Pretoria with offices in Newlands, Pretoria East
Been involved in projects of similar magnitude with e.g. Standard Bank and
Vodacom
Core Project team of 7 people will work with consortia on the project
2
Project roles
Steering Committee
the dti Project Manager-BPS Talent Development
Manager
Mudzi Project Manager
Mudzi Project Monitors
3
Steering Committee – Appointed by the DG of the Department of Trade and Industry. Four nominees of the dti are the Chairperson of the Committee; One nominee of the DHET (National Skills Fund); One nominee of the DBSA (Jobs Fund); Two members from Industry (nonvoting member); One member of the public with expert knowledge and experience in the industry due to previous experience in managing BPS Skills development programmes
BPS Talent Development Manager –Nomzamo Ramutla
Monyetla Programme Manager – Patience Magwenzi
Monitors –Thandie Balfour, William Magwenzi and Sbusisiwe Myeni
NSF
Mudzi Business Consulting
Jobs FundDTI
Recruiter
Learners
Employer Trainer
MOU
SLA
Consortium Contracts
MOU
SLASLA
Learner contracts
Institutional arrangements
4
Consortium Model
Employer
Accredited Trainer
Recruiter
Learner
5
Level 4 Programme
6
Initial objectives of the Talent
development pillar was to
train 30 000 learners as well
as 5 000 middle and senior
management candidates in
the sector and absorb as
many as possible of the
trained candidates into formal
employment in the BPS
sector. Hence Monyetla
Work Readiness
Programme
Objectives
Talent Development JCS002-20051214
Publicfunding
Mixed private and investment
promotion funding
Mixed public, private
and investment promotion
funding
500Snrmgr
500Snrmgr
1 000 Middle Managers
1 000 Middle Managers
3 500 Supervisors/Team Leaders
3 500 Supervisors/Team Leaders
30 000 Entry-level 30 000 Entry-level
Public funding will be weighted to providing skills and access to work for the unemployed at entry and supervisor level
7
Level 4 Programme
Skills Training programmes, trainers, assessors and moderators should
be accredited with at least one these SETAs: INSETA, Services Seta,
BankSeta, FASSET, MICTS
NQF Level 4 skills training programmes (encouraged to do the full
qualification), with a minimum of 68 credits and relevant to the industry
of the employer, nature of work to be assigned to the learner and BPS
sector
8
Business Process Services
Finance and Accounting Services (e.g.: accounting services, accounting
• preparation and reconciliation, asset management, corporate claims
• processing, loan application processing, portfolio analysis and management,
• financial reporting, treasury and financial management, tax consulting and
• compiling, tax management and auditing);
Human Resource Functions (e.g.: compensation and payroll administration,
• recruiting and termination, education, and training and development),
Contact centres (e.g.: inbound customer service, inbound helpdesk, inbound
• sales, inbound technical support, outbound data cleaning and data capturing,
• outbound debt collections, outbound customer interview, research and
• surveys, outbound telemarketing/sales, web sales and marketing, advertising,
creative
• processes and marketing research services);9
Business Process Services
Back Office Processes (e.g.: administration, data entry/preparation, data
• entry – scanning and archiving, document management, translation and
• transcription service, forms and report generation);
IT and Technical Services (e.g.: network management and maintenance,
• software development and maintenance, Website design and development,
• network maintenance, data conversion, -entry, -scanning, -administration and
• -maintenance); and
Other Specialist Services (e.g.: knowledge process outsourcing, analytics,
• engineering and design, asset management, infrastructure management,
• logistics and fulfilment, procurement, transportation services, travel and
• tourism booking and reservations, translation and transcription services, and
• insurance industry functions).
10
Requirements
Minimum number of learners is 40
One dedicated person to coordinate the project internally
Consortia must employ 70% of allocated learners for 12 months
The 80 day training period can only start upon signing of Learner Agreements, not
earlier.
Employed learners must be paid a salary / wage no less than their learner stipend and
aligned to market rates.
For every 6 learners trained, the employer must train and employ an additional 1
unemployed youth either at the same level as the rest of the learners or into a
supervisory level or higher at the employer’s cost
NQF Level 4 aligned training programmes (encouraged to do full qualifications)
registered with any of the following SETAs:-INSETA, Services, MICTS, BankSeta ,
Fasset, and relevant to BPS sector, to be run for minimum 80 days 11
Funding breakdown
ITEM (budget line items except stipend are inclusive of VAT @14%)
COST (Rand)
Training costs R9,908.70
Learner stipend @ R75/day for 80 days R6,000
Recruitment & selection R1,749
Learner administration (by employer) R2,279
External moderation R1,300
Cost of programme per learner R21,236.70
ParticipationCRITERIA
Employer (BPS Operator; able to offer minimum of 40 learners at least 80 days of training that includes
workplace experience; and able to offer contracts of employment to 70% of allocated and TRAINED learners
for a minimum period of 12 months and to have 1 for every 6 learners trained and employed at the same level
as the other learners at the employer’s own cost ) - Registered South African Tax Payer
Trainer -SETA (INSETA, Services, MICTS, BankSeta, Fasset)-accredited training programmes at NQF Level 4
with a minimum of 68 credits, Training Provider; Assessors & Moderators registered with relevant SETA
ETQA) – Registered South African Tax Payer
Recruiter - Registered South African Tax Payer
Learner - (Unemployed, either Grade 12, diploma-holder or graduate; Under 35 years of age; South African
citizen; 85% black, 54% women and 4% people with disabilities)
The assembly of the consortia should take account of the National Skills Development Strategy, commitment
to Broad-based Black Economic Empowerment (BBBEE) and SMME development
12
The RFP Process
Executive SummaryElement Content
Summary
of
offering
The names of the employers, recruiters, and training providers in the
consortium;
A brief overview of each of the consortium members demonstrating their
collective ability to deliver the project successfully;
The number of entry level learners for which the proposal is being submitted;
The areas of the country and locations in which the training will take place and
where the learners will be employed;
The budgeted cost of the programme; and
Details of proposed Training Programme and the timing of the key deliverables.
Consortium detailsElement Content
Implementingconsortium Describe your consortium, including its members and provide a detailed
description of working arrangements, including the roles and responsibilities of
each of the members;
Provide signed Letters of agreement by each consortium member to participate
in the consortium;
Provide an assessment of the capacity of the consortium to deliver the project;
Provide the contact details of the person representing the employer
organisation; should this person be different to the nominated project manager,
then Identify who the project manager will be for the consortium and provide a
copy of their CV that demonstrates their competence to perform this role;
Consortium detailsElement Content
Implementingconsortium Provide full contact details of the persons representing the recruiter and the
trainer
Provide evidence of applicable ETQA accreditation for the training provider;
Describe the manner in which the project implementation will be planned and
managed;
Set out the consortium’s processes and systems for organisation of work,
admin, quality control and monitoring.
Project approach and managementElement Content
Project
approach
and
management
Identify who the project manager will be for the consortium and provide full
contact details and a copy of their CV that demonstrates their competence to
perform this role;
Describe how you understand the project objectives and scope;
Describe your approach to achieving the objectives of the Monyetla Programme
outlined above;
Project approach and managementElement Content
Project
approach and
management
Set out the core tasks, specific actions, and timelines you will implement to
achieve the overall objectives in a project plan.
Include descriptions of the:
Approach to learner selection, recruitment and induction;
Breakdown of theoretical training, practical skills training and work place
training over the 80 day period;
Approach to learner coaching and support;
Approach to learner retention; and
Strategies for learner placement.
Provide a comprehensive analysis of key dependencies and risks identified
with implementation.
Recruitment, training and placement
Element Content
Recruitment,
training and
placement
Describe your Learner Selection policy and tools;
In particular, describe how you will target, recruit and select disabled
learners;
Describe your approach to curriculum documentation, assessment tools
and learning materials;
Provide copies of your Training Certification with the relevant SETA;
Provide CVs of the trainers (facilitators) who will deliver the training to the
learners and team leaders, supervisors and managers, demonstrating their
experience in the relevant Unit Standards with the relevant SETAs and in the
BPS Sector;
Provide a description of the quality assurance framework for
implementation.
DeliverablesElement Content
Deliverables Proposals must include a description of how, at least, the following issues
will be addressed and actions carried out:
Establishment of consortium; consortium working arrangements; project
planning and budgeting; training programme details, curriculum, assessment
tools and learning materials; external moderation; design of learner
recruitment and selection process; learner recruitment & selection; training
delivery; learner placement in employment; assisting unplaced learners;
completing final report.
Budget
Element Content
Budget Show the budget breakdowns against the maximum budget available to
illustrate the following:
Budgeted own funds invested;
Budgeted project management costs;
Budgeted training costs
Show the allocation of funds to the consortium members;
Describe the process for payment of funds from the consortium
nominated party to other consortium members and of stipend to learners.
Consortium roles
Employer
Trainer
Trainer Assessor
Internal moderator
External moderator
Learner Admin
Recruiter Learners
Consortium Roles
Employer-Prime contractor with Mudzi Business Consulting (manages consortium)
Trainer-Sub-contractor to Employer (provides training content and delivery; internal
moderation; external moderation*)
Recruiter-Sub-contractor to Employer (sources and recruits suitable candidates for the
Programme)
Learners-enter into learner agreements with Employer (participate in Programme and
employment)
* Moderation by suitably accredited person who was not directly involved in the training or assessment process.
Mudzi Project Manager: Patience Magwenzi
Monitoring and Evaluation:Sbusisiwe Myeni
William MagwenziThandie Balfour
Finance and Administration: Burombo Mudumo
Project roles
Submission
Two hard copies of proposals from employer-led consortia of employers,
recruiters and trainers should be delivered by 16h00 on 09 July 2013
Physical address: Ground Floor, Block D, Newlands Office Park, 261 Lois
Avenue, Newlands, Pretoria 0081
Proposals may not exceed 30 pages, including annexures.
