The Lloyd’s iPad pilot

Adam Stafford, Head of Electronic Distribution

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The iPad Pilot: Agenda

Why did Lloyd’s start an iPad pilot?

Approach

Who is involved?

What has happened?

Are Lloyd’s building a central app?

Outcomes from the pilot

Commonly used apps

The iPad pilot 2012 – 2013

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The iPad Pilot: Why?

Mobile tablet devices have obvious potential to be used throughout the Lloyd’s market, bringing technology and greater efficiencies to the face to face business process, driving innovation and supporting the strategic plans for the TMEL

Why look at it?

Obvious potential to support face to face negotiation

Brings electronic data capture in to process

Gives brokers multiple tools to support broking process

Aligned with other initiatives, i.e. work on TMEL

Saves everyone’s arm muscles, it’s popular and brokers love nice toys

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The iPad Pilot: Approach

The main objective was to facilitate the exploration of opportunities and support the market in expanding the use of tablet technology

Lloyd’s has provided 30 iPads across the brokers involved

Some pilot brokers have invested in their own tablets

To date Lloyd’s role in the project has been to

facilitate use of the iPads

raise awareness

provide a platform for discussion of ideas and processes

introduce solution providers to the participants

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brokers Managing agents

The iPad Pilot: Who is involved?

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Methods of use….

iPad as an electronic slipcase

iPad as a mobile desktop

iPad and a trading platform or MMT

The iPad Pilot: What has happened?

Carrier A

Carrier B

Carrier C

The MessageExchange

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iPads and TMEL…

The iPad Pilot: What has happened?

Trace

Trace

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iPads and TMEL…

The iPad Pilot: What has happened?

TIW

Trace

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iPads and TMEL…

The iPad Pilot: What has happened?

Tri-systems

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The team agreed that Lloyd's should not get in to the space of buying or building a central 'app' on the basis that:

The iPad Pilot: Are Lloyd’s building a central app?

There are currently several vendors able to offer relevant solutions and choice is a good thing

Intuitive software removes the need for one “familiar” solution

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Supports face to face broking

Entire internet available at broke

Increased efficiencies across the market

Structured data

Full audit trail; single version of the truth

The iPad Pilot: Outcomes…Consenus on the benefits of tablets

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Lloyd’s has implemented a secure, free to use Wi-Fi:

This has been implemented on all underwriting floors at Lloyd’s

Currently, this allows up to 220 connections

Select “Lloyd’s Wi-Fi” from the available networks

The password is available at the LITA desk

The iPad Pilot: Outcomes…

Wi-Fi at Lloyd’s

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Each broker has completed a “broking practices” form

The forms are available to view at www.lloyds.com/ipads

The iPad Pilot: Outcomes…

Changes to broking practices

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Is the iPad the right product?

iPads must be synchronised with an iTunes account

Security concerns

Jailbreaking

IT support concerns - including separation of personal data from work data

Cultural changes - hearts and minds of market practitioners

The iPad Pilot: Outcomes…

Initial concerns, issues and security

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Security / Device Management

Industry specificDocuments

The iPad Pilot: Commonly used apps…

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The iPad Pilot is going to continue for the foreseeable future

Solution providers continuing to invest in solutions for the market

Lloyd’s will continue to facilitate the use of iPads, other tablets and new technologies

The iPad Pilot: The pilot 2012 - 2013

Use of the Lloyd’s Wi-Fi will be monitored and upgraded if appropriate

Lloyd’s will continue to review the need for any central services / web apps

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