“The Lebanese ICT Strategy and A Proposal for Regional ICT Cooperation”

““The Lebanese ICT Strategy and The Lebanese ICT Strategy and A Proposal for Regional ICT Cooperation”A Proposal for Regional ICT Cooperation”

Dr. Raymond KhouryDr. Raymond KhouryTechnical Cooperation Unit DirectorTechnical Cooperation Unit Director

Office of the Minister of State for Administrative ReformOffice of the Minister of State for Administrative Reform (OMSAR) (OMSAR), Lebanon, Lebanon

ALECSO Regional MeetingALECSO Regional MeetingNovember 2-5, 2002, Cairo, EgyptNovember 2-5, 2002, Cairo, Egypt

2ALECSONov 2002

National ICT Policy and Strategy

Major Indicators

Analysis of survey and list of Government applications

Best achievements

The Lebanese E-Government Strategy

Priority projects

Regional Framework for ICT Development

Presentation OutlinePresentation Outline

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National ICT Policy and StrategyNational ICT Policy and Strategy

Background MITC established in May 24th, 1997

Lebanese ICT Policy and Strategy document published in 1998 and revised in 2001

Objectives A Strategy for ICT

Defining national Goals

Raising national awareness

Emphasizing the Importance of Government Leadership

Ensuring Private sector Support

Ensuring alignment with International standards

A Reference framework for international Investors and Donors

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IndustryIndustry

Learning and EducationLearning and Education

Government as a major user of ICTGovernment as a major user of ICT

Government as Facilitator Government as Facilitator

Government as a RegulatorGovernment as a Regulator

CommunicationsCommunications

Cultural ConsiderationsCultural Considerations

Sector Information ServicesSector Information Services

Vision for LebanonVision for Lebanon

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Required National ICT ResourcesRequired National ICT Resources

Hard Infrastructure

Soft Infrastructure

Government Support and Incentives

Telecommunications

Systems/Applications

Facilities for tech parks / zones

National ICT policy

ICT laws and regulations

Relaxed procedures

Tax and labor incentives

Investment / capital markets

Human resources

Capacity building plans

Entrepreneurship progs

Local ICT industry

E-Society

ICT DevelopmentICT Development

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Major IndicatorsMajor Indicators Mobile phone use in the Arab Countries (2000)Mobile phone use in the Arab Countries (2000)

Country Percent

United Arab Emirates 33.3

Qatar 25.6

Lebanon 16.0

Kuwait 12.7

Bahrain 11.2

Oman 5.7

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Major IndicatorsMajor IndicatorsNumber of ISP in Arab Countries (2000)Number of ISP in Arab Countries (2000)

CountryCountry NumberNumber

Egypt 34

Saudi Arabia 25

Lebanon 16

Jordan 6

Morocco 6

Kuwait 5

Tunis 3

United Arab Emirates 1

Oman 1

Syria 1

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Rank Country

Number of Subscribers

(December 1998)

Number of Subscribers

(March 2000)

Number of Users

(March 2000)Number of Users per

account

SubscribersArab countries

(Percent)Users Arab countries

(Percent)

1 UAE 61,200 160,000 400,000 2.5 29 21

2 Saudi Arabia 18,700 100,000 300,000 3 18 16

3 Bahrain 11,700 15,000 37,500 2.5 3 2

4 Libya - 1,500 7,500 5 0 0

5 Sudan - 2,000 10,000 5 0 1

6 Qatar 8,500 18,000 45,000 2.5 3 2

7 Oman 12,700 20,000 50,000 2.5 4 3

8 Kuwait 22,000 40,000 100,000 2.5 7 5

9 Egypt 36,400 55,000 440,000 8 10 23

10 Yemen 2,200 3,000 12,000 4 1 1

11 Lebanon 30,700 65,000 227,500 3.5 12 12

12 Syria 30,700 4,000 20,000 5 1 1

13 Jordan 16,600 25,000 87,500 3.5 5 5

14 Morocco 11,200 15,000 52,500 3.5 3 3

15 Tunisia 4,700 22,000 110,000 5 4 6

Total 236,000 545,500 1,899,500 3.5 * 100 100

Internet Use Statistics in the Arab Internet Use Statistics in the Arab Countries (2000)Countries (2000)

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Internet Host Count Statistics (2001)Internet Host Count Statistics (2001)Rank Country Domain Hosts

AllHosts

DuplicateNames

Level 2Domains

Level 3Domains

1 Japan jp 3,413,281 3,532,502 119,221 111 84,829

2 United States us 2,251,445 2,363,832 112,387 89 3,727

3 United Kingdom uk 2,080,906 2,435,877 354,971 58 62,279

4 Germany de 1,916,512 2,008,300 91,788 136,281 689,453

5 US Military mil 1,916,026 2,075,247 159,221 77 194,999

6 Canada ca 1,814,505 2,305,743 491,238 7545 460,970

7 Italy it 1,574,380 1,606,158 31,778 30,586 342,821

8 Australia au 1,311,492 1,411,849 100,357 62 43,633

9 Organizations org 1,087,665 1,234,438 146,773 150,644 857,032

10 Netherlands nl 1,082,089 1,110,974 28,885 39,517 419,137

53United Arab

Emirates

ae

26,764 26,966 202 8 596

74 Egypt eg 5,422 39,280 33,858 7 269

75 Lebanon lb 5,147 5,195 48 7 280

76 Kuwait kw 4,594 4,673 79 7 1,509

77 Tonga to 4,553 4,762 209 2,577 3,226

78 Kazakhstan kz 4,199 4465 266 265 2,428

79 Namibia na 3,439 3,486 47 11 141

80 Mauritius mu 3,286 3,288 2 6 3,265

81 Bermuda bm 3,167 3,177 10 133 2,740

82 Saudi Arabia sa 3,167 3,424 257 9 166

total 93,047,785 103,432,319 10,384,534 2,454,681 26,500,025

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CUSTOMIZED APPLICATION AGENCY

Archiving النقل و العامة األشغال وزارة

MIS

Sports Club & Federation والرياضة الشباب وزارة

Records والرياضة الشباب وزارة

Data Base Centralization الثقافة وزارة

Arab Summit Forms الثقافة وزارة

French Summit الثقافة وزارة

Hotel Reservation الثقافة وزارة

Accounting / Auditing الثقافة وزارة

Accounting / Auditing الصناعة وزارة

Accounting / Auditing والمياه الطاقة وزارة

Payroll والمياه الطاقة وزارة

List of Customized Applications in the List of Customized Applications in the Public AdministrationPublic Administration

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Payroll المهجرين وزارة

Personnel المهجرين وزارة

اإلستثمارات تطبيق المهجرين وزارة

الوزارة موازنة المهجرين وزارة

Commercial Register العدل وزارة

Personal Judges File العدل وزارة

Employees العدل وزارة

Judicial Inspection العدل وزارة

العدل كتاب العدل وزارة

الشوره مجلس العدل وزارة

Monitoring for Industries البيئة وزارة

Environmental Database البيئة وزارة

اإلستشفاء برنامج العامة الصحة وزارة

List of Customized Applications in the List of Customized Applications in the Public Administration (cont’d)Public Administration (cont’d)

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Rights Access Information System اإلجتماعية الشؤون وزارة

Stock Control والمياه الطاقة وزارة

Attendance والمياه الطاقة وزارة

Intellectual Property Protection Registration والتجارة اإلقتصاد وزارة

Insurance and Licensing Control system والتجارة اإلقتصاد وزارة

Product Price Tracking والتجارة اإلقتصاد وزارة

Cabinet Organization والتجارة اإلقتصاد وزارة

Consumer Protection والتجارة اإلقتصاد وزارة

Trade Companies والتجارة اإلقتصاد وزارة


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وتحصيلها المطار رسوم تحديد نظام النقل و العامة األشغال وزارة

العابرة الطائرات نظام النقل و العامة األشغال وزارة

اإليجارات نظام النقل و العامة األشغال وزارة

التعويضات نظام النقل و العامة األشغال وزارة

اإلجازات نظام النقل و العامة األشغال وزارة

النفقة عقود نظام النقل و العامة األشغال وزارة

المحروقات توزيع نظام النقل و العامة األشغال وزارة

لإلدارة العائدة األليات إدارة نظام النقل و العامة األشغال وزارة

حرم ضمن العاملة السيارات إدارة نظامالمطار النقل و العامة األشغال وزارة

البرقيات فواتير إصدار نظام النقل و العامة األشغال وزارة

الشرف صالونات نظام النقل و العامة األشغال وزارة

التكسي سيارات نظام النقل و العامة األشغال وزارة

اإلحصاءات نظام النقل و العامة األشغال وزارة

Personnel المدنية مجلسالخدمة


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Central Fund for the Displaced ( لتصدير(الجداول للمهجرين المركزي الصندوق

Central Fund for the Displaced ( لتصدير(الشيكات للمهجرين المركزي الصندوق

Archiving OGERO

Financial system OGERO

Customer care OGERO

Billing OGERO

Payroll OGERO

Fixed Assets OGERO

Human Resources لإلستخدام الوطنية المؤسسة

المهندسين نقابة دراسة لإلستخدام الوطنية المؤسسة

الجنوب في العاملة القوى دراسة لإلستخدام الوطنية المؤسسة

المعجل المهن تدريب لإلستخدام الوطنية المؤسسة

السر أمانة لإلستخدام الوطنية المؤسسة


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ARC / INFO (GIS Application) لبنان كهرباء مؤسسة

Oracle 8 (GIS , Stock) لبنان كهرباء مؤسسة

Object Cobol (BT Billing System) لبنان كهرباء مؤسسة

Object Cobol (Payroll System) لبنان كهرباء مؤسسة

Object Cobol (Stock System) لبنان كهرباء مؤسسة

Object Cobol (General Accounting) لبنان كهرباء مؤسسة

MS SQL 7.0 : MT Billing System لبنان كهرباء مؤسسة

Unpaid Bills لبنان كهرباء مؤسسة

Statistics on Collection لبنان كهرباء مؤسسة

Archiving Applications لبنان كهرباء مؤسسة

Oracle : Stock System لبنان كهرباء مؤسسة

Fox Pro : Archiving Application لبنان كهرباء مؤسسة


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Best AchievementsBest Achievements Thousands of Government Forms Available online and in a unified/coded format

from a Single Access Point

Customer Profile Office of the Minister of State for Administrative Reform (OMSAR) is responsible for

leading the Lebanese post-war public administration into the 21st century. The agency coordinates international donor contributions, carries out public procurement and provides ICT expertise and training for the Lebanese public sector.

Business Situation Many citizens did not know which official form they required in their dealings with

government, or where and how to get it. Citizens often had to make repeated visits to a government office, wasting their time and

that of officials in the process.Solution The Informs portal provides a single resource for all government forms, with advice and

instructions for completing them.Benefits Greater convenience for citizens Increased transparency for a more accountable public sector Time savings and more efficient back-office processes

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Hard InfrastructureHard Infrastructure

System ApplicationsSystem Applications A number of vertical applications have been deployed A number of vertical applications have been deployed (MoF tax system, NAJM customs system. Cadastre land (MoF tax system, NAJM customs system. Cadastre land registration system, Port of Beirut DMS, National registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Archives indexing and optical storage system, Legal Decisions DMS, .. etc.)Decisions DMS, .. etc.)

Multitude of General Security applications developedMultitude of General Security applications developed

Some horizontal (cross agency) applications have Some horizontal (cross agency) applications have been developed (Information offices, been developed (Information offices, Budget System, Budget System, ..etc.). Others in the works include HR database for ..etc.). Others in the works include HR database for the civil service, personnel and financial systems for the civil service, personnel and financial systems for agencies, ..etc.agencies, ..etc.

Other vertical applications recently completed includeOther vertical applications recently completed includeCOOP medical benefits and compensation system, COOP medical benefits and compensation system, NSSF systems, Commercial Registration system, andNSSF systems, Commercial Registration system, andInsurance Control Commission system.Insurance Control Commission system.

NAJM 2 customs system expansion to cover all ports NAJM 2 customs system expansion to cover all ports of entry (5 locations); Port tracker system application of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut. to address cargo manifest for port of Beirut.

What has been achieved …What has been achieved …

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Policies and ProceduresPolicies and Procedures

Institutionalizing neededInstitutionalizing needed Removal of outdated technical controls and updating Removal of outdated technical controls and updating reformsreforms commercial code system commercial code system

Work on simplification of all government proceduresWork on simplification of all government procedures

Modernization of national tax systemModernization of national tax system

Work on new organizational structure of ministries Work on new organizational structure of ministries and autonomous agenciesand autonomous agencies


New public sector tendering law drafted along with New public sector tendering law drafted along with implementation decreesimplementation decrees

Digital Signature law under review by special parliament Digital Signature law under review by special parliament committee and near enactment.committee and near enactment.

ICT laws and regulationsICT laws and regulations IPR and online banking laws passed in 1999IPR and online banking laws passed in 1999

Work underway for drafting certificate authentication, Work underway for drafting certificate authentication, privacy protection and other ICT laws by MoET.privacy protection and other ICT laws by MoET.

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Policies and ProceduresPolicies and Procedures

ICT Policy and StandardsICT Policy and Standards Policy and strategy document prepared in 1999Policy and strategy document prepared in 1999

Ministerial ICT committee appointed by Prime Ministerial ICT committee appointed by Prime Minister in early 2001 to handle national ICT matters Minister in early 2001 to handle national ICT matters with private-public sector partnershipswith private-public sector partnerships

Standards guidelines for ICT projects in the public Standards guidelines for ICT projects in the public sector under preparationsector under preparation


E-government strategy document completed and E-government strategy document completed and presented to Council of Ministers for approval.presented to Council of Ministers for approval.

Soft InfrastructureSoft Infrastructure

Human resourcesHuman resources Good number of civil servants trained on ICT products Good number of civil servants trained on ICT products (OMSAR has trained in access of 2500)(OMSAR has trained in access of 2500)

A sizeable number of civil servants have been trained A sizeable number of civil servants have been trained on administration of ICT solutions (some 150+ through on administration of ICT solutions (some 150+ through OMSAR projects)OMSAR projects)

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Soft InfrastructureSoft Infrastructure

Human resourcesHuman resources Assessments of ICT staff requirements for a number of Assessments of ICT staff requirements for a number of ministries and agencies have been made. ministries and agencies have been made.

Capacity building plansCapacity building plans With the support of the local industry continuous or in-With the support of the local industry continuous or in-service training plans are being achieved.service training plans are being achieved.

ICT events are also being attended on a constant basis ICT events are also being attended on a constant basis by key government staff to stay current with global by key government staff to stay current with global ICT developments.ICT developments.

Draft of new ICT cadre and salary scale for government Draft of new ICT cadre and salary scale for government at large currently under review. at large currently under review.

The new Institute for Public Administration to play a The new Institute for Public Administration to play a key role in in-service capacity building.key role in in-service capacity building.

An E-SocietyAn E-Society ICT awareness campaigns by the government are being ICT awareness campaigns by the government are being prepared as well as prepared as well as Multi-purpose community telecenters..

Private sector ICT awareness through PCA PiPOP Private sector ICT awareness through PCA PiPOP initiative and media and organizing successful initiative and media and organizing successful conference and exhibitions such as Termium.conference and exhibitions such as Termium.


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The road ahead …The road ahead …

1.1. Current ICT achievements are mainly the result of grants and loans from Current ICT achievements are mainly the result of grants and loans from international funding organizations (IFOs) i.e. fixed programs with pre-international funding organizations (IFOs) i.e. fixed programs with pre-defined project components. Some government funds provided in-kind. A defined project components. Some government funds provided in-kind. A number of ICT projects fully funded by government.number of ICT projects fully funded by government.

2.2. A “situation” map on all e-government related achievements in the A “situation” map on all e-government related achievements in the government is being formulated government is being formulated (The National Government Map)(The National Government Map)

3.3. All government services forms and their procedures involving ministries All government services forms and their procedures involving ministries and agencies (1600) have been consolidated and documented – the and agencies (1600) have been consolidated and documented – the foundations of the ‘digital nervous system’ for the Lebanese E-foundations of the ‘digital nervous system’ for the Lebanese E-government. A ‘One-stop-shop’ point of information portal for these government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been developed – forms and procedures has been developed – informs.gov.lb.informs.gov.lb.

4.4. With 2 & 3, a Government of Lebanon E-government Strategy and With 2 & 3, a Government of Lebanon E-government Strategy and implementation plan has been formulated and presented to senior implementation plan has been formulated and presented to senior officials. Strategy and plan cover local, national and international e-officials. Strategy and plan cover local, national and international e-government requirements. Sent to Council of Ministers for endorsement.government requirements. Sent to Council of Ministers for endorsement.

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The road ahead …The road ahead …

5.5. Initial implementation focus will be on revenue generating / cost Initial implementation focus will be on revenue generating / cost reducing applications such as bill collections, tourism services and e-reducing applications such as bill collections, tourism services and e-procurement applications. Percentage of increased revenues procurement applications. Percentage of increased revenues requested requested to be earmarked for an e-government fund.to be earmarked for an e-government fund.

6.6. Cooperation with and technology transfer from international ICT Cooperation with and technology transfer from international ICT conglomerates and consulting firms will be key throughout the conglomerates and consulting firms will be key throughout the implementation process.implementation process.

7.7. Work is to continue on gradually building the optimal ICT cadre in the Work is to continue on gradually building the optimal ICT cadre in the government to be able to handle ICT usage and administration government to be able to handle ICT usage and administration requirements. requirements.

8.8. The general public, academia and business community will be involved The general public, academia and business community will be involved in the e-government implementation plan so as to reach an E-society in the e-government implementation plan so as to reach an E-society status in a timely manner. Expertise from Lebanese expatriates will status in a timely manner. Expertise from Lebanese expatriates will also be solicited.also be solicited.

9.9. Sharing knowledge and expertise with regional countries will also be Sharing knowledge and expertise with regional countries will also be key.key.

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Evolution of Lebanese E-Government ProjectsEvolution of Lebanese E-Government Projects

Donor-Guided Projects1994-00 Base

Beneficiary-Oriented Projects1998-04BackOffice

Citizen-Oriented Projects2002+FrontOffice

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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyStrategic Objectives:Strategic Objectives:

1. Dissemination of all public sector information that a citizen is entitled to through various communication channels – the Internet, via hotlines, through government service centers, etc.

2. Fulfillment of all public sector services for citizens online through any government office or through the Internet regardless of the geographical location of this office or the residence of the citizen.

3. Reduction to a minimum the information and supporting documents required of a citizen to fill out a public sector formality. No re-entry of the same information is to be required.

4. Provision of a single point of notification for a citizen to use in informing the government of any change in personal or business information.

5. Realization of all government procurement processes online based on a harmonized commercial coding schema to become a lead example for electronic commerce on the national level.

6. Attainment of all intra-government information exchanges and communiqués online.

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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyUnderlying Principles:Underlying Principles:

1. Assure timely enactment of the required institutional, regulatory and legal frameworks for the administration at large.

2. Realize a comprehensive network and systems infrastructure throughout the administration and adopt a secure means of data entry for all system applications through the use of smart card technology and biometrics.

3. Give civil servants and citizens alike the opportunity to be part of the electronic or networked society notwithstanding their financial, social or educational conditions.

4. Work in partnership with the private sector, academia and non-government organizations (NGOs) on the proliferation of ICT literacy.

5. Take a leading-by-example role in the development of e-commerce through an e-procurement initiative.

6. Actively involve the local ICT industry in the various e-government related projects and constantly work on promoting this industry for it to be a national resource in support of the national Information Society.

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The Lebanese E-Government StrategyThe Lebanese E-Government Strategy

• KEY PLAYERS IN THE PUBLIC AND PRIVATE SECTORS- Central Government Bodies- Ministries and Autonomous Agencies- Mouhafazats and Municipalities- Embassies, consulates and missions abroad- Banking and Financial Services Sector- National ICT Sector- Non-Government Organizations

• E-GOVERNMENT-ENABLING ACHIEVEMENTS- Assessments and Studies- Infrastructure- Systems and Applications- Training and Capacity Building- Legislative Work- National AwarenessM

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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyM

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• Legalizing Electronic Information and Services

• Protection of Electronic Information

• Security of Electronic Services

PPrivacyrivacyAAuthenticityuthenticityIIntegrityntegrity of Informationof InformationNNon-Repudiationon-Repudiation

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DATA CENTERSDATA CENTERS

NATIONAL INFRASTRUCTURE NATIONAL INFRASTRUCTURE FOR GOVERNMENT FOR GOVERNMENT

OPERATIONSOPERATIONS

GLOBAL INFRASTRUCTURE GLOBAL INFRASTRUCTURE FOR EMBASSIES, CONSULATES FOR EMBASSIES, CONSULATES

AND MISSIONSAND MISSIONS

P K IP K I

INFORMATION INFORMATION PORTALSPORTALS

SERVICES SERVICES PORTALSPORTALS

ENABLING ENABLING APPLICATIONSAPPLICATIONS

S e r v i c e sS e r v i c e s

NATIONAL ID OR NATIONAL ID OR E-GOV SMART CARDE-GOV SMART CARD

DELIVERY AND DELIVERY AND ACCESS CHANNELSACCESS CHANNELS

TELECENTERS

OutputInput

Internet WWW


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• ENABLING APPLICATIONS:• Government Email and Directory Services• Workflow, Document Management and Archiving• Information and Decision Support

• INFORMATION PORTALS:• Government Forms and Supporting Documents• Sector Specific portals – Tourism and Business

• SERVICES PORTALS:• Government to Citizen (G2C and C2G)• Government to Business (G2B and B2G)• Government to Employee (G2E and E2G)• Government to Government (G2G)

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• BUILDING NATIONAL CAPACITY:• Promoting Internet utilization by C and B• Developing and offering high quality and

affordable Internet services• Supporting national ICT industry and

promoting investments• Enhancing ICT curriculum at all education

levels• Setting up ICT training centers or academies

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• INTERNAL GOVERNMENT TRAINING AND CAPACITY BUILDING:• Promoting ICT knowledge for civil servants• Setting up ICT training centers in government institutes

• E-GOVERNMENT O & M STRUCTURE:• Government-wide central O & M unit • Ministry and agency specific O & M units• Establishing ICT cadre and salary scale in government


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The Lebanese E-Gov Strategy: The Lebanese E-Gov Strategy: Priority Projects (1 to Priority Projects (1 to 2 years)2 years)

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• Legal Framework:• Drafting and enactment of ICT-related legislation and regulation

along with implementation decrees.• Technical Framework:

• Interconnecting through a secure network information infrastructure central government bodies, a number of key ministries and several international offices.

• Services Framework:• Utilities subscription and billing services• Civil and criminal records• Completion of the online customs system• Residence and work permits for foreigners• Passport and visa petitions and issuances• Vehicle registration and excise tax payments

• Capacity-building / Promotions / Operations Framework:• ICT cadre and salary scale; ICT training; training centers;

promote e-gov strategy; completing O & M structure and staffing O&M central unit and a few field units.

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Joining the Global KJoining the Global K--Based SocietyBased Society

NationalNational

RegionalRegional

GlobalGlobal

NationalNational

RegionalRegional

GlobalGlobal

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Why?

To address and preserve certain cultural aspects, mainly related to the Arabic language -

multimedia content, localized ICT systems (Internet, E-commerce, ..)

To share experiences and best practices on various ICT building blocks or resources for

faster national ICT development

To establish common standards or principles for ICT-enabled interactions or

transactions between regional countries

To collectively reduce regional tariffs between countries (telecom, online trade, ..) to

globally competitive levels

To help one another and succeed in joining the global KB society as a percentage of a

sizeable population (nearing 200 million)

Regional Framework for ICT DevelopmentRegional Framework for ICT Development

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Scenario 1: Scope and implement a regional program that addresses all ICT resources for

all regional countries starting with in-country assessments and ending after several

iterations / workshops with a regional framework document.

Scenario 2: Form a number of so called ‘Communities of Practice’ between regional

countries so that all pertinent knowledge is shared amongst the right peers at the right time

to achieve the right regional outcomes. Examples of such Communities can include:

‘ICT Awareness / Training’ Community of Practice

‘ICT Hard Infrastructure / Security’ Community of Practice

‘Technology Parks / Zones’ Community of Practice

‘ICT Legislation and Standards’ Community of Practice

‘Entrepreneurship / Investment Funding’ Community of Practice

Scenarios for realizing this FrameworkScenarios for realizing this Framework

36ALECSONov 2002

Scenario 2 (continued): these ‘Communities of Practice’ can function in parallel leading to

common subject area understandings and agreements in the shortest time possible. These

subject area agreements can then be grouped to form a regional framework document.

Scenario 2 is the most appropriate (even used in developed countries)!

Mode of Operation?

Hold inaugural and periodic community meetings as frequent as need be

Set up mail lists for each identified Community of Practice

Frequently share information online with each community member (community web site or

portal)

Involve subject area international organizations when need be (mentors) and establish ties with

similar subject area ‘Communities of Practice’ from other regions of the globe.


37ALECSONov 2002

Mode of Operation (continued)?

Formulate some consensus before each meeting so that certain agreements could

be announced at each meeting

Publicize the work of each community to draw in additional regional and

international support and cooperation

Hold regional conferences / seminars for all identified communities to attend

and cross-share various knowledge and results so that an overall regional KB

society framework can be reached as quickly as possible.


38ALECSONov 2002

Government-supported

Arab League and related organizations

GCC

National Funds

Regional Funds

Development Banks

Universities

From each member country

Regional Organizations

Regional Policy Centers

Regional Offices of International ICT Companies

All UN Agencies!

Regional partners for this FrameworkRegional partners for this Framework

39ALECSONov 2002

40ALECSONov 2002

Multi-purposeMulti-purpose C Community Telecenterommunity TelecenterFloor PlanFloor Plan

Bath Room

Bath Room

Kitchen

Community Function Hall

InformationOffice

InternetAccessRoom

Training Room

Server /SwitchRoom

5 00

01

200

3 80

02

500

2 50

0

5 00

05

000

5 00

0

15 0

00

3 5003 0003 500

10 000

2 200 3 600 2 200

8 000 2 000

10 000

2 50

02

500

2 50

02

500

5 00

05

000

5 00

0

15 0

00

41ALECSONov 2002

Multi-purposeMulti-purpose C Community Telecenterommunity Telecenter3D Perspective3D Perspective

42ALECSONov 2002

PUBLICAGENCIES

WaterAuthorities

Sports CityAgency

LebaneseUniversity

NationalMusic

Institute

Regie

Administra

tion

Railways andPublicTransportationAuthority

NationalInstitute for

Bank DepositInsurance

Port ofBeirut

AgriculturalScientific

Research Authority

Cooperative ofGovernmentEmployees

ExecutiveCouncilfor MajorProjects

Council for

Execution of

Major Projects

for the City of

Beirut

PublicHospitalsManagementAgency

OGERO

Exhibition ofPresident

RachidKarame

Central Fundfor Social

Affairs

PublicAgency ofHousing

NationalEmploymen

t Agency

NationalSocial

SecurityFund

Agency for theEstablishmentandManagement ofIndustrial Zones

Internal Fund

for Technical

and Vocational

Education

Oil Refineriesat Tripoli and

Zahrani

SmallMunicipalities

Large

Municipalities

Controlled by the

Court of Audit

Beirut

MUNICIPALITIES

Central Fund ofthe Displaced

People

Council ofDevelopment

andReconstruction

CentralBank

SPECIAL PURPOSEAGENCIES

Agency for theOrganization of

South-WestSuburb of Beirut

City(Elissar)

Public Agencyfor

EncouragingInvestment

NationalArchivingAgency

National Councilfor Scientific

Research

The HigherCommission

forRelief

Council of theSouth

The NationalThe NationalGovernmentGovernmentMapMap

Ministry ofInterior

andMunicipalities

Ministry of ForeignAffairs andImmigrants

Ministry ofNationalDefense

Ministry ofTelecommunications

Ministry ofInformation

Ministry ofIndustry

Ministry ofFinance +

National Lottery

Ministry ofCulture

Ministryof Labor

Ministry of

Social Affairs

Ministry of Youth and Sports

Ministry ofPublic Works

andTransportation

Ministryof

Justice

Ministry ofPublic Health

Ministry ofEnergy and

Water

Ministry ofAgricultrure

Ministry of Economyand Trade

Ministry ofEnvironment

CIVIL SERVICEMINISTRIES

Ministry of Nationaland

Higher Education

Ministry ofDisplaced

Ministry ofTourism

Ministry Of National

DefenseCENTRAL

Presidency ofthe Council of

Ministers

CentralDisciplinary

Board

CivilServiceBoard

CentralInspection

Commission Court ofAccounts

ConstitutionalAssembly

Presidencyof the

Republic

ReligiousJudiciary

OMSAR

TheParliament

BODIES

The Internet…

www.informs.gov.lb

The Hotline…

1700

44ALECSONov 2002

Geographic Distribution of Ministries and Agencies

45ALECSONov 2002

Information Flow between Ministries and Agencies

Data Center

Data Center

Digital Nerve System

46ALECSONov 2002

Principle Pillars of the Lebanese e-government…

Digital Nerve System

National ID Smart Cards

DataCenter

DataCenter

DataCenter

Data Centers

47ALECSONov 2002

Principle application: National ID card with MRF containing the following information

• Civil records

• Medical information

• Social security and/or insurance

• Tax information

• Driver’s license

• Election card

• Others

National Smart Card with PKI and/or Biometrics