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HOSPITALITY
THE LEADING PROVIDER
OF
SERVICED APARTMENTS
TAKING HOSPITALITY TO NEW HEIGHTS
2
50+ years ofservice excellence
Over 3,500 suppliers inmore than 95 countries
More than 80 brandedproperties globally with
over 13,000 units
More than 3,500associates worldwide
As the pioneer of serviced apartments for more than five decades, Oakwood has
established itself as a global leader in the development and management of hospitality
assets. Our bespoke accommodation solutions cater to a wide range of global
organizations, relocation specialists, individual businesses, and leisure travelers alike.
Our award-winning portfolio includes everything from elegantly-furnished serviced
residences to sophisticated design-led properties.
WELCOME TO OAKWOOD
4
1962R&B Realty Development created
1969Oakwood brand created
1990Oakwood Corporate Housing brand created
1997Oakwood established in Singapore
20021st Oakwood Apartments opened
2017Mapletree acquired Oakwood Oakwood celebrated 20 years in Asia
20191st Oakwood property opened in a resort locationOakwood and WaterWalk entered into strategic partnership agreement
1995Oakwood International launched
19981st Oakwood Residence opened
19991st Oakwood Premier openedOakwood established in London,United Kingdom
2016Ist Oakwood Studios and 1st Oakwood Suites opened
6
GLOBAL FOOTPRINT
BangkokYangon
Sri Racha
Sanya
Manila
PuneHyderabad
Bangalore
GuangzhouFoshan
HangzhouTonglu
ShanghaiSuzhou
Beijing
Chongli
SeoulIncheon
Phnom Penh
Pattaya
Yangzhou
TokyoYokohama
Osaka
Ho Chi Minh City
Singapore
JakartaSurabaya
Cikarang
Brisbane
MelbourneDandenong
Kuala Lumpur
Hanoi
Phuket
London
New York
Washington
RaleighMorrisville
Arlington
Dallas San AntonioRichardson
Las Colinas
Wichita
Overland Park
Chicago
Los Angeles
Mountain ViewRedwood City
Sunnyvale
Portland
Seattle
Denver
Dubai
Our portfolio includes more than 80 branded properties with over 13,000 units.
8
OAKWOOD’S PORTFOLIO
Oakwood understands every traveler is unique and clients have diverse objectives. That is why, to better serve the needs of today’s hospitality market, Oakwood offers a distinct portfolio of products under the Oakwood brand.
Each one provides a distinct level of service and quality that caters to specific segments of the market. Oakwood may offer one or more of these products in a particular city, depending on market dynamics and demand.
10
Oakwood Premier Cozmo Jakarta
Oakwood Premier caters to sophisticated travelerslooking for luxury. They are driven, discerningand assured with no time to waste, so seamlessefficiency and keen attention-to-detail is key.
Oakwood Premier AMTD Singapore
Oakwood Premier Tokyo
Oakwood Premier Incheon
Conveniently located in the heart of the city, these impressive serviced apartments combine all the amenities
and services of a luxury hotel, from concierge servicesto fitness centers, restaurants and more.
Bangalore | Guangzhou | IncheonJakarta | Melbourne | Phnom PenhSeoul | Singapore | Tokyo | Tonglu
Oakwood Premier
12
Located in key city centers with easy access to transportation and lifestyle options,
Oakwood Apartments keeps everything you need within easy reach.
Aimed at independent travelers who seek accommodation that is efficient, functional, and offers value-for-money.
Oakwood Hotel & Apartments Brisbane
Oakwood Hotel & Apartments Shin-Osaka
Oakwood Apartments Minami Azabu, Tokyo
Oakwood Apartments Sanya
Ho Chi Minh City | JakartaSanya | Tokyo | Yangzhou
Oakwood Apartments
Brisbane | Chongli | DandenongHyderabad | Manila | Osaka | Yangon
Oakwood Hotel & Apartments
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Oakwood Residence
Bangalore | Bangkok | Beijing | CikarangFoshan | Guangzhou | Hangzhou | Hanoi
Ho Chi Minh City | Hyderabad Pune | Shanghai | Tokyo
Oakwood Hotel & Residence
Kuala Lumpur | Sri Racha | Surabaya | Suzhou
Located in prime residential or business locations, Oakwood Residence provides elegant serviced living
ideal for each member of the family.
Oakwood Residence Damei Beijing
Oakwood Residence Prestige Whitefield Bangalore
Oakwood Residence Hangzhou
Oakwood Residence Saigon
Oakwood Residence guests are families in search of a comfortable relocation base. They value a residential vibe and appreciate service that is friendly, familiar and warm-hearted.
16
Oakwood Studios introduces guests to new, dynamic and creative experiences coupled with excellent service. Situated in vibrant, upbeat locales where
one can feel the pulse of the city, Oakwood Studios are fully equipped, allowing guests to seamlessly
alternate between work and leisure.
Oakwood Studios Singapore
Oakwood Studios Singapore
Oakwood Studios Singapore
Oakwood Studios guests are independent travelers with a millennial mindset. Creative and entrepreneurial, they seek new experiencesthat are unexpected but true to each location.
Bangkok | Singapore
Oakwood Studios
18
Oakwood Suites Yokohama
Oakwood Suites La Maison Jakarta
Oakwood Suites La Maison Jakarta
Set in an elegant environment, guests are always ensured unobtrusive service and a
private and tranquil space to retreat to.
For seasoned travelers and seniorexecutives, Oakwood Suites offers comfort and privacy coupled with discreet service in a sophisticated setting.
Bangkok | ChongliJakarta | Yokohama
Oakwood Suites
20
Spacious and thoughtfully-designed,these all-inclusive furnished and unfurnished living spaces elevate the service experience
and meet a variety of guests’ needsno matter how long their stay.
Oakwood WaterWalk San Antonio at the Rim
Oakwood WaterWalk Richardson
Oakwood WaterWalk Wichita
Oakwood WaterWalk Richardson
Designed for business travelers and families alike, Oakwood WaterWalk offers a unique blend of living, combining upscale residential amenities with service-focused hospitality to accommodate both short- and long-term guests.
Denver, CO | Las Colinas, TXMorrisville, NC | Overland Park, KSRichardson, TX | San Antonio, TX
Wichita, KS
Oakwood WaterWalk
22
Our goal is to establish long-term relationships with partners to deliver mutual success. And with more than 50 years leading the
hospitality industry, we understand what is critical to ensure that partnerships succeed.
In every market, local development teams will research and advise you on preferred site locations, establish cost-effective operations
and metric-driven performance. Whether you are a real estate developer, an owner or investor, converting an existing property or
building a new one, our wide range of capabilities drive superior returns on your investment.
Wherever we operate, we focus on providing our partners with the kind of unrivaled support that promotes business continuity
and profitability. Through excellence in sales, marketing, revenue, human resource and operations management, we are able to
maximize returns on investment for our partners.
• A globally recognized hospitality brand that is in demand.
• An acclaimed property portfolio ranging from luxury to midscale that lets you choose a product to best fit your criteria.
• Sales and revenue management expertise that will ensure maximization of profits.
• Established e-commerce and digital marketing strategies that will optimize channel performance.
• Award-winning training program that enhances service standards.
• Cost-effective procurement with the Oakwood Showroom, established with key suppliers such as ASSA ABLOY, Bang & Olufsen,
Electrolux, Equal Strategy, Honeywell, LaBottega, LIXIL (GROHE, INA), Luzerne, Nespresso, Samsung and Serta. The showroom
is also used as a test-bed to showcase our product offering with the latest materials and technology.
24
THE OAKWOOD ADVANTAGE
DRIVING YOUR PROPERTY’S SUCCESS AND PROFITABILITY
Oakwood’s corporate client portfolio includes more than 85% of Business Week’s 1,000 largest
international companies. Attracting the top echelon of corporate clients, we possess the sales
and marketing expertise that encompass:
A trusted global brand
Leader in relocationaccommodation solutions
Global24/7 call center
Global sales coverage
26
OAKWOOD DISTRIBUTION PLATFORM
SALES, MARKETING AND REVENUE EXCELLENCE
PROPERTY PMS
TravelClick CRS
GLOBALACCOMMODATION
NETWORKIDS GDS BOOKING
ENGINEMOBILE
APPONLINE
CHANNELSCHANNEL MANAGER
One platform, multiple touch points. Oakwood’s distribution platform is used by all properties to
seamlessly distribute rates, inventory and content to all online channels. Bookings from these channels
flow directly into the Property Management System (PMS) avoiding the need to enter bookings
manually. It’s fast, efficient and effective.
• Centralized analytics tools to track and analyze trends.
• Robust channel strategy that delivers revenue from direct sales, travel management companies, housing platforms, and online channnels.
• Reliable and stable source of revenue with a focus on delivering a mix of short- and long-term stays.
• Ability to quickly place existing business into new properties upon launch.
• Strong e-commerce presence that drives the digital presence of Oakwood to reach a wider audience.
• Security, safety and risk management that help navigate ever-changing economic climates and business cycles with confidence.
YOUR BENEFITS
Best-in-class customer relationship tools
Key strategic partnerships Live and dynamic bookable inventory
World’s first enterprise sourcing tool
Best practices across all properties
Open communication channels
Award-winning training program that develops skill sets, enhances standards, and nurtures leadership
Comprehensive talent and performance
management systems
Specialized duallanguage training and
development programs
With more than 13,000 units worldwide, Oakwood owns an exceptional track record in serviced
apartment and hotel management. Highly trained and experienced General Managers, together with
Directors of Operations in key markets, operate with an owner’s mindset to lead qualified teams to
ensure customer satisfaction and a healthy return on investment.
OUR OPERATIONAL EXPERTISE INCLUDES:
Reputation managementtool (TrustYou)
Yield maximization andcost management
Dedicated technical services team
Support at every stage from pre-opening
to opening
Regular audits that enhance operational effectiveness
Short- to long-stay services
Cost-effective procurement practices
Highly efficient operating processes
EXCELLENCE STARTS WITH OUR PEOPLE
Over the years, we have learned that outstanding associate performance equates to
superior guest satisfaction, which in turn, drives profitability. That’s why investing in
associates is a fundamental part of our business.
The progressive career paths we offer attract and retain world-class talent, and have
seen General Managers develop into successful Regional Directors of Operations.
OPERATIONAL EXCELLENCE IN A CLASS OF ITS OWN
OUR HUMAN RESOURCE ASSETS AND EXPERTISE INCLUDE:
Pre-opening conversion programthat develops associates’ technical skills
to deliver service excellence and transform properties into highly efficient
and profitable operations
28
CAMBODIA
Oakwood Premier Phnom PenhInventory: 220
Oakwood Hotel & ApartmentsChongliInventory: 173
Oakwood Residence Damei BeijingInventory: 171
AUSTRALIA CHINA
Oakwood Hotel & Apartments DandenongInventory: 98
Oakwood Premier MelbourneInventory: 392
Oakwood Hotel & Apartments BrisbaneInventory: 162
ASIA PACIFIC
30
Oakwood Premier TongluInventory: 289
Oakwood Apartments Yangzhou Inventory: 144
Oakwood Hotel & Residence SuzhouInventory: 250
CHINA
Oakwood Residence ShanghaiInventory: 112
INDIACHINA
Oakwood Residence Naylor RoadPuneInventory: 84
Oakwood Premier Prestige BangaloreInventory: 139
Oakwood Hotel & Apartments HyderabadInventory: 175
Oakwood Residence Kapil HyderabadInventory: 158
Oakwood Residence PrestigeWhitefield, BangaloreInventory: 143
Oakwood Premier GuangzhouInventory: 225
Oakwood Residence FoshanInventory: 358
Oakwood Suites ChongliInventory: 118
Oakwood Gold Arch Residence GuangzhouInventory: 94
Oakwood Residence HangzhouInventory: 321
Oakwood Apartments Sanya Inventory: 163
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Oakwood Apartments Azabudai,TokyoInventory: 48
Oakwood Premier Tokyo MidtownInventory: 107
Oakwood Apartments Roppongi Central, TokyoInventory: 69
Oakwood Apartments Nishi-Shinjuku, Tokyo Inventory: 40
Oakwood Apartments Shirokane, TokyoInventory: 36
Oakwood Apartments Minami Azabu, TokyoInventory: 44
Oakwood Residence Aoyama, TokyoInventory: 72
Oakwood Residence Azabujyuban, TokyoInventory: 83
JAPANJAPAN
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Oakwood Premier Tokyo Inventory: 123
Oakwood Hotel & Apartments Shin-Osaka Inventory: 185
Oakwood Hotel & ResidenceSurabayaInventory: 144
Oakwood Residence CikarangInventory: 359
INDONESIA
Oakwood Premier Cozmo JakartaInventory: 197
Oakwood Suites La Maison JakartaInventory: 80
Oakwood Residence PIK JakartaInventory: 150
Oakwood Premier JakartaInventory: 280
SOUTH KOREA
Oakwood Premier Coex Center SeoulInventory: 280
Oakwood Premier IncheonInventory: 423
SINGAPORE
Oakwood Studios SingaporeInventory: 98
Oakwood Premier AMTD SingaporeInventory: 268
THAILAND
Oakwood Residence Sukhumvit 24, BangkokInventory: 112
PHILIPPINES
Oakwood Hotel & ApartmentsManilaInventory: 236
Oakwood Residence Roppongi T-Cube, TokyoInventory: 59
Oakwood Residence Shinagawa, Tokyo Inventory: 130
36
JAPAN
Oakwood Suites YokohamaInventory: 175
MALAYSIA
Oakwood Hotel & ResidenceKuala Lumpur Inventory: 251
Oakwood Hotel & ApartmentsYangon Inventory: 120
MYANMAR
Oakwood Residence SukhumvitThonglor, BangkokInventory: 67
38
Oakwood Suites BangkokInventory: 232
Oakwood Residence HanoiInventory: 262
Oakwood ApartmentsHo Chi Minh CityInventory: 68
Oakwood Residence Saigon Inventory: 237
VIETNAM VIETNAMTHAILAND
Oakwood Hotel JourneyHubPhuketInventory: 171
Oakwood Studios BangkokInventory: 181
Oakwood Hotel JourneyHubPattayaInventory: 76
Oakwood Hotel & Residence Sri RachaInventory: 458
EUROPE, MIDDLE EAST & AFRICA
40
Oakwood Bow LaneLondon, United KingdomInventory: 18
Oakwood Monument StreetLondon, United KingdomInventory: 9
EUROPE
Oakwood Spitalfield LoftsLondon, United KingdomInventory: 14
Oakwood Great Tower StreetLondon, United KingdomInventory: 9
Oakwood Leather LaneLondon, United KingdomInventory: 6
Oakwood FarringdonLondon, United KingdomInventory: 48
42
UNITED STATES
UNITED STATES
Oakwood Miracle MileLos Angeles, CA Inventory: 60
Oakwood Olympic & OliveLos Angeles, CAInventory: 212
Oakwood Dallas UptownDallas, TXInventory: 232
Oakwood Chicago River NorthChicago, ILInventory: 188
Oakwood Crystal City Arlington, VAInventory: 160
Oakwood ArlingtonArlington, VAInventory: 184
Oakwood WaterWalk Las Colinas Las Colinas, TXInventory: 153
Oakwood WaterWalk DenverDenver, COInventory: 153
UNITED STATES
44
Oakwood Silicon ValleySunnyvale, CA Inventory: 184
Oakwood WaterWalk Wichita Wichita, KSInventory: 153
Oakwood Seattle South Lake UnionSeattle, WAInventory: 100
Oakwood The Aurora New York, NY Inventory: 126
Oakwood Sixth Ave New York, NYInventory: 70
Oakwood Mountain ViewMountain View, CAInventory: 149
UNITED STATES
Oakwood Portland Pearl DistrictPortland, ORInventory: 112
Oakwood Raleigh at Brier CreekRaleigh, NC Inventory: 301
Oakwood WaterWalk Overland Park Overland Park, KSInventory: 153
Oakwood WaterWalk RichardsonRichardson, TXInventory: 153
Oakwood Waterwalk Raleigh RTP Morrisville, NCInventory: 153
Oakwood Redwood CityRedwood City, CA Inventory: 141
Oakwood WaterWalk San Antonio at the Rim, San Antonio, TXInventory: 153
46
ASIA PACIFICAUSTRALIAOakwood Hotel & Apartments Brisbane Inventory: 162Oakwood Hotel & Apartments Dandenong Inventory: 98Oakwood Premier Melbourne Inventory: 392
CAMBODIAOakwood Premier Phnom Penh Inventory: 220
CHINAOakwood Residence Damei Beijing Inventory: 171Oakwood Hotel & Apartments Chongli Inventory: 173Oakwood Suites Chongli Inventory: 118Oakwood Residence Foshan Inventory: 358Oakwood Premier Guangzhou Inventory: 225Oakwood Gold Arch Residence Guangzhou Inventory: 94Oakwood Residence Hangzhou Inventory: 321Oakwood Apartments Sanya Inventory: 163Oakwood Residence Shanghai Inventory: 112Oakwood Hotel & Residence Suzhou Inventory: 250Oakwood Premier Tonglu Inventory: 289Oakwood Apartments Yangzhou Inventory: 144
INDIAOakwood Premier Prestige Bangalore Inventory: 139Oakwood Residence Prestige Whitefield, Bangalore Inventory: 143Oakwood Hotel & Apartments Hyderabad Inventory: 175Oakwood Residence Kapil Hyderabad Inventory: 158Oakwood Residence Naylor Road Pune Inventory: 84
INDONESIAOakwood Residence Cikarang Inventory: 359Oakwood Premier Cozmo Jakarta Inventory: 197Oakwood Premier Jakarta Inventory: 280Oakwood Residence PIK Jakarta Inventory: 150Oakwood Suites La Maison Jakarta Inventory: 80Oakwood Hotel & Residence Surabaya Inventory: 144
JAPANOakwood Hotel & Apartments Shin-Osaka Inventory: 185Oakwood Premier Tokyo Inventory: 123Oakwood Premier Tokyo Midtown Inventory: 107Oakwood Apartments Azabudai, Tokyo Inventory: 48Oakwood Apartments Minami Azabu, Tokyo Inventory: 44Oakwood Apartments Nishi-Shinjuku, Tokyo Inventory: 40Oakwood Apartments Roppongi Central, Tokyo Inventory: 69Oakwood Apartments Shirokane, Tokyo Inventory: 36Oakwood Residence Aoyama, Tokyo Inventory: 72
Oakwood Residence Azabujyuban, Tokyo Inventory: 83 Oakwood Residence Roppongi T-Cube, Tokyo Inventory: 59Oakwood Residence Shinagawa, Tokyo Inventory: 130Oakwood Suites Yokohama Inventory: 175
MALAYSIAOakwood Hotel & Residence Kuala Lumpur Inventory: 251
MYANMAROakwood Hotel & Apartments Yangon Inventory: 120
PHILIPPINESOakwood Hotel & Apartments Manila Inventory: 236
SINGAPOREOakwood Premier AMTD Singapore Inventory: 268Oakwood Studios Singapore Inventory: 98
SOUTH KOREAOakwood Premier Coex Center Seoul Inventory: 280Oakwood Premier Incheon Inventory: 423
THAILANDOakwood Residence Sukhumvit 24, Bangkok Inventory: 112Oakwood Residence Sukhumvit Thonglor, Bangkok Inventory: 67Oakwood Hotel & Residence Sri Racha Inventory: 458Oakwood Hotel JourneyHub Pattaya Inventory: 76Oakwood Hotel JourneyHub Phuket Inventory: 171Oakwood Studios Bangkok Inventory: 181Oakwood Suites Bangkok Inventory: 232
VIETNAMOakwood Residence Hanoi Inventory: 262Oakwood Apartments Ho Chi Minh City Inventory: 68Oakwood Residence Saigon Inventory: 237
EUROPE, MIDDLE EAST & AFRICAOakwood Bow Lane London, United Kingdom Inventory: 18Oakwood Farringdon London, United Kingdom Inventory: 48Oakwood Great Tower Street London, United Kingdom Inventory: 9Oakwood Leather Lane London, United Kingdom Inventory: 6Oakwood Monument Street London, United Kingdom Inventory: 9Oakwood Spitalfield Lofts London, United Kingdom Inventory: 14
UNITED STATESOakwood Arlington, Arlington, VA Inventory: 184Oakwood Crystal City, Arlington, VA Inventory: 160Oakwood Chicago River, North Chicago, IL Inventory: 188Oakwood Dallas Uptown, Dallas, TX Inventory: 232Oakwood WaterWalk Denver, Denver, CO Inventory: 153Oakwood WaterWalk Las Colinas, Las Colinas, TX Inventory: 153 Oakwood Miracle Mile, Los Angeles, CA Inventory: 60Oakwood Olympic & Olive, Los Angeles, CA Inventory: 212Oakwood Waterwalk Raleigh RTP, Morrisville, NC Inventory: 153Oakwood Mountain View, Mountain View, CA Inventory: 149 Oakwood Sixth Ave, New York, NY Inventory: 70Oakwood The Aurora, New York, NY Inventory: 126Oakwood WaterWalk Overland Park, Overland Park, KS Inventory: 153Oakwood Portland Pearl District, Portland, OR Inventory: 112Oakwood Raleigh at Brier Creek, Raleigh, NC Inventory: 301Oakwood Redwood City, Redwood City, CA Inventory: 141Oakwood WaterWalk Richardson, Richardson, TX Inventory: 153Oakwood WaterWalk San Antonio at the Rim, San Antonio, TX Inventory: 153Oakwood Seattle South Lake, Union Seattle, WA Inventory: 100Oakwood Silicon Valley, Sunnyvale, CA Inventory: 184Oakwood WaterWalk Wichita, Wichita, KS Inventory: 153