CheckIn Merchandising™ enables front desk teams to maximize revenue and guest satisfaction by making consistent and effective upsell offers.CheckIn Merchandising™ creates dynamic and intelligent upsell offers for potentially every hotel guest, regardless of booking channel or the availability of contact data. This sophisticated, data-driven upsell solution empowers front desk personnel to boost the property’s bottom line while also providing every customer with a better experience.

An empowering check-in solution that makes the right upsell offer to the right guest at the right price.

The Leader in Hospitality Merchandising Technology

Nor1 Merchandising Platform:

FEATURES• Offers choice of types and levels of (PMS-agnostic) integration

• Merchandises hotel outlets (such as restaurant/spa/bar) as well as room inventory

• Drives agent behavior through education, gamification and incentification

• “One Touch” system includes goal, incentive, commission and audit management

• Completely integrates with eStandby Upgrade®, eXpress Upgrade™ and eReach™

• Allows corporate-level transparency and management • CheckIn Merchandising’s real-time offers are created by Nor1’s PRiME®

Pricing & Merchandising Intelligence Engine

BENEFITS• Optimizes revenue through intelligent upsell offers and pricing

– Averages $2+ incremental RevPAR for business hotels and $4-6+ for resort/destination; most goes straight to the bottom line

• Increases guest engagement and satisfaction

– “What’s measured is managed and increased.” Our real-time performance metrics motivate a team to engage every customer with a strategic merchandising offer that enhances the guest experience – Surveys show that guests receiving paid or unpaid upgrades experience a 10-20% higher satisfaction level

• Creates operational efficiency and reduces expensive overhead

– Turns all front desk agents into empowered and engaged upsellers – Saves significant team and agent effort at check-in – Also saves time, which the team can use to focus on serving guests

CheckIn Merchandising™ makes front desk personnel confident about presenting every upsell offer, knowing it was created with real-time intelligence that predicts the guest’s willingness to accept. It provides the right offers for both your premium rooms and your non-room “add-ons” (such as restaurant, spa, bar) for both business and leisure guests. Our patented, data-driven PRiME® engine is the innovative backbone to Nor1’s full-reservation-lifecycle merchandising platform CheckIn Merchandising™.

Provides an easy-to-use, motivating solution for hotel agents to view, track and compare their performance against goals and the rest of the team.

• Helps check-in agent to find guests easily and quickly

• Instantly identifies the recommended action for each arrival

• Facilitates intelligent and effective guest communication

Scripted offers appear in an easy-to-use application that doesn’t depend on an employee’s sales competency. These offers reduce the time agents spend upselling and ensure that upsells occur even at peak check-in time.

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GUEST MAKES

HOTEL RESERVATION

GUEST ACCEPTS

THE OFFER

HOW IT WORKS

CHECK-IN:

AGENT PRESENTS THE

PRIME® GENERATED

INDIVIDUALIZED

OFFER TO THE GUEST

FROM WITHIN THE

CHECKIN

MERCHANDISER

APPLICATION

PRIME RECORDS

PRICING AND

PRODUCTS FOR

FUTURE OFFERS

AGENT UPDATES

RESERVATION,

INCENTIVE COMMISSION

IS CALCULATED

AUTOMATICALLY

GUEST REJECTS

THE OFFER

THE ORIGINAL

RESERVATION

STANDS

DAY OF ARRIVAL:

INTELLIGENT OFFER

IS CREATED

SUITE

OFFER!

YESNO

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5

3

$

GUEST MAKES

HOTEL RESERVATION

GUEST ACCEPTS

THE OFFER

HOW IT WORKS

CHECK-IN:

AGENT PRESENTS THE

PRIME® GENERATED

INDIVIDUALIZED

OFFER TO THE GUEST

FROM WITHIN THE

CHECKIN

MERCHANDISER

APPLICATION

PRIME RECORDS

PRICING AND

PRODUCTS FOR

FUTURE OFFERS

AGENT UPDATES

RESERVATION,

INCENTIVE COMMISSION

IS CALCULATED

AUTOMATICALLY

GUEST REJECTS

THE OFFER

THE ORIGINAL

RESERVATION

STANDS

DAY OF ARRIVAL:

INTELLIGENT OFFER

IS CREATED

SUITE

OFFER!

YESNO

MANAGEMENT REPORTING: AGENT PERFORMANCE AND INCENTIVE TRACKING

CheckIn Merchandising™ Management Reporting tracks agent performance in a variety of customizable formats. Nor1’s CheckIn Merchandising™ can be configured to automate a staff incentive program, which motivates usage and compliance and drives guest and employee satisfaction as well as revenue.

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Sign Up For Merchandising Success!Silicon Valley: +1 (408) 850-9937 Las Vegas: +1 (954) 270-2015

The Leader in HospitalityMerchandising Technology

TM

08212017US

INTELLIGENT OFFERS

REAL-TIME AGENT PERFORMANCE DASHBOARD

TODAY’S ARRIVALS

24 15 3

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PremiumRoomOffers

Non-Room“Add-On”Offers

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2

4

1

5

3

$

GUEST MAKES

HOTEL RESERVATION

GUEST ACCEPTS

THE OFFER

HOW IT WORKS

CHECK-IN:

AGENT PRESENTS THE

PRIME® GENERATED

INDIVIDUALIZED

OFFER TO THE GUEST

FROM WITHIN THE

CHECKIN

MERCHANDISER

APPLICATION

PRIME RECORDS

PRICING AND

PRODUCTS FOR

FUTURE OFFERS AGENT UPDATES

RESERVATION,

INCENTIVE COMMISSION

IS CALCULATED

AUTOMATICALLY

GUEST REJECTS

THE OFFER

THE ORIGINAL

RESERVATION

STANDS

DAY OF ARRIVAL:

INTELLIGENT OFFER

IS CREATED

SUITE

OFFER!

YESNO

Frankfurt: +49 (0) 69-1753 6994 – 0Singapore: +65 6818 9211

www.nor1.com | sales@nor1.com