The Latest Revolution in HOSPITALITY INDUSTRY - … technology the latest revolution in hospitality industry 16 ... over the past 55 years has kept pace with the high traditions

The Latest Revolution in

MOBILE TECHNOLOGY

HOSPITALITY INDUSTRY

Official PublicatiOn Of HOtel & RestauRant assOciatiOn (WesteRn india)

for private circulation only

May

2015

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2 | HRA | MAy, 20152 | HRA | AUGUST, 2014



May, 2015 | HRa | 3



contents4

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Publisher & editor in chiefHrisHikesH P. Patil [email protected]@gmail.com

content contributor Martin [email protected]

PhotograPhersandeeP CHavan Maruti sHinde

advertisementssaMeer Monteiro director marketing-sales [email protected] 9920182428 Pravin Patil asst.manager sales [email protected] 9820210581 subHasH Patil executive 9004424277 b. satyaM representative south india09441337783 rudHeer bardeskarasst.manager marketing(goa)0942097312, 09552345001

disclaimer

The publishers regret that they cannot accept liability for omissions contained in this publication, however, caused..The opinions and views contained in this publication are not necessarily those of the publishers. Readers are advised to seek specialist advice before acting on information contained in this publication, which is provided for general use and may not be appropriate for the reader's particular circumstances. The ownership of trademarks is acknowledged. No part of this publication or any part of the contents thereof may be reproduced, stored in a retrieval system or transmitted in any form without the permission of the publishers in writing. An exception is hereby granted for extracts used for the purpose of fair review.HRA Now is published, edited and printed by MPEN Associates Hrishikesh Patil on behalf of HRAWI (Hotel and Restaurant Association of Western India),HRAWI is not responsible for the editorial. Published by MPEN Associates. Address C3/3 Mahindra Nagar, Haji Bapu Road,Malad East, Mumbai 400097

Brand Speakrestaurant start-up: a practical guide for entrepreneurs

30

featureamar vilas group

20

deStination Watchindore the historical, cultural and powerful city of madhya pradesh

24

22featuresundervan restaurant one of the best multicuisine dining in the city of indore

chef talkexecutive chinese chef haung te sing

32

cover Storymobile technology the latest revolution in hospitality industry

16



president's note 5

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Dear Members of the HRA (WI):

It's summertime. The season is hot and while India waits patiently for the monsoons, we await the

implementation of the new Tourism Policy from the Government.

This month has seen a lot of activity with the state government. The Association through its office bearers and other members have been pursuing the new policies of the state Government for "Ease

of doing Business'. We are still awaiting results of these efforts at the time of going to print. We are

hopeful that we will be able to bring these positive results to the hotel fraternity.

Our magazine this month covers the ever growing use of mobile technology in hotels. It is a definite revolution. in May this year India reached a landmark figure of 1 billion mobile phone numbers. One cannot imagine any product that has penetrated any market so deep in such a short span of time.

Almost 5% of all hotel bookings are being made from mobile phones and this number is expected

to rise to 25% in less than 2 years. our magazine covers this revolution from the perspective of the

hospitality industry.

The magazine also covers the beautiful state of Madhya Pradesh. One of the jewels of the Western

region. A state with a huge tourism potential, that is still largely untapped and full of growth

prospects.

May is also a season of the king of fruits the Alphanso mango. Unfortunately this year due to

unseasonal rainfall the quality of the mangoes is reduced as is the quantity. It seems that climate

change is here to stay unless we act on it consciously. We must practice positive eco-practices as an

industry so as to protect the future of our children.

We hope that you enjoy the holiday season, travel and holidays! n

With best regards,Bharat Malkani

President HRA (WI)

President's Note



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The Mini Punjab's Lake Side, PowaiAdishankaracharaya Marg, Near Panch Kutir Bus Stop, J.V.L.R., IIT Powai, Mumbai - 400076

The Mini Punjab's Lake Side, Powai is a Multi cuisine restaurant, popular for its elegant fine dining and delicacies ranging from Curries, Tandoori & Chinese. The restaurant can conveniently seat 125 guests. The restaurant features a daily lunch buffet, as well as a la carte menu & TDH menu. The restaurant also has two private rooms that can individually seat 8 people, or can be combined together to comfortably seat a party of 18 pax. The restaurant overlooks the picturesque Powai Lake. The premise includes a small Banquet ideal for Birthday parties, Anniversaries, Engagements etc. It also has an open air lawn attached to the banquet premises that can cater to a minimum of 200 to a maximum of 1,000 pax, thus making it an ideal venue for wedding receptions, anniversaries or social and corporate events. Another Attractive features are the Sky Dhaba serving Indian Cuisine, especially Tandoori foods with the all time favorite Koliwada Fish Fry. Mini Punjab is the name who has introduced The Koliwada Fish Fry to the world of food lovers. For the generation next they have the ever famous Sporty Bean Café…serving Puffs, Rolls, Wraps, Coffee and of course the whole range of Cakes and Pasterries. Their central kitchen can cater to all your culinary requirements with a truly wide range of dishes to choose from. In Short, Mini Punjab is one name where all your Food and party requirements are taken care of in a professional way with a personal touch.

The Fern Gir Forest ResortSasan Gir-362 135,Dist. Junagadh, Gujarat- IndiaThe Fern Gir Forest Resort is a landmark 5 star Luxury in Wilderness at Sasan Gir, last home to the Gir Lions. It delivers exceptional service, artful jungle décor and an array of luxury amenities with unparalleled environment responsibility. With a refreshing mix of Indian heritage and high-tech hospitality, they are a leading environmentally sensitive resort in Sasan Gir Dist: Junagadh, Gujarat.

The Fern Gir Forest Resort offers a comfortable stay with nice clean forest theme rooms and an ever-smiling staff. This beautiful property offers different kinds of stay options including tents and villas, which are exclusively furnished and luxurious. Good Food served by extremely courteous staff is one of their highlights. The Resort has a lavish Urban Nirvana spa, swimming pool, Jacuzzi and Gymnasium, Riverside Banyan Tree Restaurant, Indoor Games, Children’s Play Area, Wildlife Library, Souvenir Shop, Nawab Banquet Hall and Evening Lawns for wonderful Dhamal (folk) dance and bountiful leisure activities. Live like a King with the King of the Jungle at The Fern Gir Forest Resort.

Hotel Jain InnPlot No. 7, Shivnath Complex, G.E. Road, Supela, Bhilai, Dist. Durg, Chattisgarh490023

Hotel Jain Inn is the one of the luxurious hotel situated in Central Chhattisgarh. The hotel is 40 kms from Swami Vivekananda Airport (Raipur). Excellent shopping and entertainment zones are within 7-8 kms radius.

Hotel Jain Inn defining "A Distinctive Comfort" is a business hotel of 28 rooms. Located within 15 minutes of the railway station and besides the mini bus stop, the hotel is in the very centre of Bhilai, making it the best hotel for travelers on business to the industrial hubs around the city also known as the 'Steel City of India'. Hotel JAIN INN, emerging as one of the prestigious venue & new trendsetters for the hotels put up in Bhilai & Durg region. With two multi-cuisine

HRAWI Extends a Warm Welcome to its New Members



New members 7

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pure veg restaurants, two banquet venues and the latest upgraded food services, Hotel JAIN INN is a hotel ideally suited for business travelers.

Kapila Garden Restaurant153/1, Kapila Garden Restaurant, Dhole Patil Road, Pune-411001

Kapila garden restaurant is a part of Kapila Ventures Pvt Ltd located at Dhole Patil Road Pune. The lavish space available for the restaurant is what attracts the customers other than the great food here. One can either choose from the main area, alfresco or the cabin area for dining. The service at Kapila Garden Restaurant is professional and one of the best. The menu has North Indian, indo Chinese delicacies and special Mock tails & cocktails. Fast service, relaxing ambience and reasonably good food is the advantage at Kapila garden restaurant.

Hotel Vaishnavi93/C, Goldfinch Peth, Opposite Bhagwat Theatre, Solapur — 413 001. Maharashtra

Hotel Vaishnavi is a clean, comfortable & centrally located hotel in Solapur at very affordable rates. It is located on the VIP road opposite Bhagwat Theater which lies in the heart of the commercial area of Solapur. The hotel is at walking distance from the state transport bus stand and only 2 km from the railway station. Hotel Vaishnavi provides 3 different types of rooms to suit all budgets. Deluxe rooms are ideal for those who are traveling on a budget, but still looking for a professional experience. Executive rooms are great experience for both business executives and leisure travellers. Finally for those who like to travel and stay in luxury, they have spacious, well appointed suits. They also have an A/C Conference hall facility with well equipped audio visual equipment, LCD projector and wireless internet access and have a terrace garden for organizing

private parties and events. Finally, the hotel is managed by professional management.

Vaishnavi Terrace Restaurant153/159, Plot No- 4/5, Vaman Nagar, Vaishnavi, Plaza, Jule, Solapur- 413003

Vaishnavi Terrace Restaurant is a fine dining restaurant located at Jule in Solapur, serves delicious vegetarian and Non-vegetarian Indian and Chinese dishes with sitting arrangements for nearly 100 guests. It is one of the famous land mark restaurant in Solapur which has open air Al fresco dining. It is a fabulous place for a business lunch and family dinner with loved one. The drinks and food served is delicious along with great service and ambiance.

KishcoPlot no. 71 E to T, Govt. Industrial Estate, Charkop, Kandivali - West, Mumbai – 400067

Today, as the No.1 Cutlery in India, Kishco extends its value offers from the dining area to the kitchen area of the customer. Kishco offers the widest range in pressure cookers, non-stick cook wares, hard anodised cookware and Stainless steel cookware.

Kishco is the only company in India which manufactures the entire range (about 45 items in pattern) of items including specialized items like jam spoon, honey spoon, cheese knife, B&B knife, Twizzler (spoon cum straw) apart from the main course cutlery items like AP spoons, Forks & Knives. Besides a lifetime guarantee on our Stainless Steel Cutlery, Kishco is the only company in India which uses an advanced process of silver plating and gives upto 16 microns plating on its Silver plated cutlery against 4-5 microns available in the market. The company also gives 6 years guarantee on the silver plating on its cutlery. Kishco over the past 55 years has kept pace with the high traditions and stature of the highest institutions while keeping in tune with the times. n



glimpses8

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Photos taken post Executive Committee meeting held at “Hotel Radisson Blu”, with Goa members, Dinners hosted by Mr. Vinay Alburque at his ”Dona Sylvia Beach Resort”, Goa and by Mr. Guitry Velho at “Heritage Village Club”, Goa.



glimpses 9

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News bulletiN10

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Members are hereby informed that as per TRAI

regulations / Govt. Downlinking guidelines, member

Hotels/Restaurants are not allowed to take cable TV signals

directly from Broadcasters. Members are further informed

that they are allowed to take cable TV feed from Local Cable

Operators (LCOs), Multi System Operators (MSOs), Direct

To Home operators (DTH)only. As for Tariff, the same tariff

applicable to Ordinary cable subscribers (Domestic) shall be

applicable to commercial cable subscribers.

The relevant portion governed by the Policy Guidelines

for Downlinking of Television Channels issued by the

Central Government Clause 5.6 of the said Guidelines reads

as under:

"The applicant company shall provide Satellite TV

Important Circular to Members

News bulletiN10

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Circular



News bulletiN 11

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2015

Hrawi Maps Investor Friendly Policies To Attract “Gen-Next” Entrepreneurs

Hotel & Restaurant Association of India (HRAWI), the

apex body of Hotels and Restaurants in Western

India in conjunction with Maharashtra Tourism

Development Corporation (MTDC) and Government

of Maharashtra (GoM) has been advocating new

business strategies with a goal to give boost to the

hospitality industry. HRAWI has shown optimism

and believes that implementation of the new policy will

encourage the growth of hotel/hospitality infrastructure

in the country.

India ranked 140/189 in 2013 and 142/189 in

2014 on Ease-of-doing-business index where 1 is

the most business-friendly regulation country as

per data released by The World Bank. Sixty five percent of India’s population is under thirty years of age. It is, therefore,

imperative to have investor friendly ease-of-business policies

to attract “Gen-next” entrepreneurs to this sector. HRAWI,

along with MTDC and GoM through Accenture, has identified Single Window Clearance as the key solution in the Ease-of-

Business strategy paper.

“High taxation and unreasonable levies are the reason

why more entrants are not looking at this industry with a

keen investment opportunity. Moreover, local and smaller

entrepreneurs are shying away due to high investment and low

Rate of Interest. We need to look at this in a rational way with

an attitude to give boost to an industry capable of singularly

taking tourism to new heights and earning formidable revenues

in foreign exchange,” says Mr. Bharat Malkani, President,

HRAWI

At present, there are around 112 clearances (70 project and

42 operational) required from various ministries/ departments

from the GoM to set up a hotel. Recognizing that multiplicity

and the delay in obtaining clearances from various ministries/

departments/ agencies is hampering the growth of the

hospitality sector, it has recommended streamlining

the current outdated systems and launch a transparent

online “Single Window Monitoring Mechanism” for

expeditious implementation of hotel & restaurant

projects.

An online single window clearance shopping

cart will increase room inventory for the State and

reduce room tariffs besides reducing waste of time

and increase efficiency. A foreigner staying one extra night will increase forex revenue to Maharashtra

Government at INR 599 crores per night.

“With the implementation of the proposal, MTDC

will become the nodal agency to which restaurants and hotels

will apply for new licenses and renewals. It will act as a single

window that will in turn fetch all licenses from the relevant

departments on the Board and have the investors pick them up

from the same window. It will also ensure that the permits are

granted within a set time frame. The presentations made by

Accenture include topics as curbing the number of licenses,

permits, NOCs and registrations from 112 to 20 for opening

new establishment as well as renewing existing licenses,

appraisals for special tourist zones that would remain open

round the clock and abolishment of archaic drinking permit

rules among other. If sanctioned and implemented at the

Channels signal reception decoders only to MSOs/Cable

Operators registered under Cable Television Networks

(Regulation)Act 1995 or to a DTH Operator registered under

the DTH guidelines issued by Government of India or to an

Internet Protocol Television (IPTV) Service Provider duly

permitted under their existing Telecom Licence or authorized

by Department of Telecommunications or to a HITS operator

duly permitted under the policy guidelines for HITs operators

issued by Ministry of Information and Broadcasting,

Government of India to provide such services."

FHRAI is in receipt of a letter dated 11th May 2015 from

the Telecom Regulatory Authority of India (TRAI) inter-alia

stating that it has come to their notice that few broadcasters

are providing satellite TV channel signal reception decoders

directly to commercial subscribers such as Hotels, restaurants

etc. in contravention of the aforesaid provision of the Policy

Guidelines for Downlinking of Television Channel dated 5th

December, 2011". A copy of the said letter is enclosed for

your perusal and ready reference.

In line with the above, please note (as conveyed earlier

also), that Hotels/Restaurants can receive/take TV signals/

channels only from DTH operator/Cable Operator/other

DPOs of their own choice. They are NOT permitted to

take signals directly from any broadcaster. Accordingly,

all members are requested to please comply with Clause

5.6 of the Policy Guidelines for Downlinking of Television

Channels immediately, if not already in compliance.

Members are requested to take note of the same and take

corrective steps immediately.

Please treat this as URGENT and Most Important. n

News bulletiN 11

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Works In Conjunction With Mtdc And Government Of India For Ease Of Business



News bulletiN12

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earliest, the proposal holds capacity to boost tourism and bring

India on the International map as one of the most preferred

tourist destinations,” says Mr. Kamlesh Barot, past President,

HRAWI.

Hotel & Restaurant Association of India (HRAWI) the apex

body of Hotels and Restaurants in Western India. One of the

strongest four pillars of Federation of Hotel and Restaurant

Associations of India (FHRAI), since 2010 it is a nominee

in the core committee of Maharashtra Tourism Development

Corporation (MTDC). Federation of Hotel and Restaurant

Associations of India (FHRAI) was instrumental in initiating

a first-ever move that was advised by the Committee of All India Secretaries, that got approved by the Union Cabinet

of Ministers also, to set up the Hospitality Development &

Promotion Board (HDPB) under Ministry of Tourism in 2011.

Secretary (Tourism), Government of India is the Chairman of

the Board with ADG as the convener and members include

Secretaries of UD, Environment, Culture, Civil Aviation,

Finance, Home, BMC, Delhi Development Authority and

two non-official members being the FHRAI etc. The Chief Secretary of the State Government would be Chairman of the

HDP Board at the State level. The Board was to be setup by each

of the States, which has formally setup by Manipur, Mizoram

and Maharashtra. The main functions of the Board would be

to ensure timely accrual of approval / clearance/NOC by the

multiple agencies and facilitate the implementation of hotel

projects. It also monitors and facilitates the clearance of hotel

projects in a time bound manner apart from reviewing hotel

project policies to encourage the growth of hotel/hospitality

infrastructure in the country.n

National Tourism Policy 2015 Draft Neglects The Hospitality Industry

The Hotel and Restaurant Association of Western India

(HRAWI) in reference to the latest draft on National

Tourism Policy for 2015 although has appreciated the efforts

to promote tourism, has also alleged that the policy has

completely neglected the hospitality sector. The new policy

that gives direct access to the Prime Minister’s Office (PMO) in deciding the course of the tourism sector does not spell out

any developmental recommendations for the hotel industry.

The draft aims at promoting India as ‘Must Experience’ and

‘Must Revisit’ destination and includes many aspects of Prime

Minister Modi’s vision like Make in India, Swachh Bharat,

Smart Cities, International Yoga Day and Skill Development.

HRAWI has appealed to the PMO for the sector to be given

the deserved attention and to be considered an inclusive part

of tourism. The letter suggests that hospitality and tourism are

interdependent industries and to better tourists’ experience it

is necessary that the government gives hospitality industry an

equally deserving boost.

“There is very little doubt that under the leadership of

Narendra Modi tourism will achieve new heights. The tourism

sector is projected to contribute 6.7 per cent to the country’s

GDP and hospitality which is one of its strongest pillars

generates revenues that are estimated to be nearly 40 per cent

of that figure. It goes without saying that a foreign tourist who visits India will need accommodation and is their base camp

for all explorations they do during their visit here. If hospitality

as a sector is ignored then the service levels will definitely take a plunge leading to a bad experience for the tourist. So,

irrespective of whether they had a good time visiting India,

they will be left with a bad taste in the mouth. Hence we

appeal to the PMO to revisit their draft on the policy and make

provisions that will ascertain that the hospitality industry too

gets the deserved attention,” says Mr. Bharat Malkani.

At present India’s share in world tourist arrivals is a mere

0.68 per cent. The new policy aims at taking this figure up to 1 per cent by the year 2020 and then up it another per cent by

the year 2025.

“With each passing year, maintaining and operating a hotel

business is becoming cumbersome. The policies, regulations,

fees, taxes, licensing requirements and other laws that were put

in place for better administration by the government are today

mostly hindrances in smooth functioning of the business. Our

stance, with all that is administrative in nature, is necessary

and may continue but there are better and much more efficient ways in which it can be carried out. Multiplicity and recurring

licensing policies can be easily eradicated from the system

without affecting the core mandates as set by the government.

We have even identified and shared ‘Single Window Clearance’ system with the authorities and this system is a key solution to

making things simplified for both the parties involved. What more, it can be made applicable to all the states in the country

where there is need to bring in ease of doing business and not

just for the state of Maharashtra,” says Mr. Malkani.

An online single window clearance shopping cart will

increase room inventory for the State and reduce room tariffs

besides reducing waste of time and increase efficiency. A foreigner staying one extra night will increase forex revenue to

Maharashtra Government at INR 599 crores per night.

“There is much that India can achieve in tourism, as has been

rightly projected in the new tourism draft policy. However

if its allied industries, specifically hospitality, is not given appropriate impetus, then I fail to see tourism gaining the

desired traction. Hopefully, our appeal will be seen in positive

light and hospitality as an industry will be given a voice too,”

concludes Mr. Malkani. n

Hrawi Appeals To The Pmo To Consider The Industry As Inclusive Of Tourism



Industry updates 13

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Mr. Bjorn Thomas Fernandes recently appointed as Director of Sales at JW Marriott Mumbai- Juhu

Mr. Bjorn Thomas Fernandes has been appointed

as the Director of Sales for JW Marriott Mumbai

Juhu. He holds an MBA from MET – School of Man-

agement in Bandra, Mumbai and a Diploma in Tourism

Management from the University of Cambridge. He has

vast experience in the field of marketing and sales with-

in the hotel industry. He has previously worked with Marriott International to maximize business, strengthen

Marriott brands and align global strategies. At Mar-

riott Hotels India Private Ltd., he has also been keenly involved in the process of preparing business plans,

analyzing them and implementing pricing strategies for

the hotel along with designing special offers and pro-

motions to boost restaurant sales. Mr. Fernandes has,

reportedly, proved himself as a dynamic team leader

and overachiever heading multiple sales teams in the

past. Before making his way to the Marriott Group, he also worked very closely with the Taj Hotels, Resorts & Palaces where he handled the highest revenue generat-ing portfolio for the group. n

Chef Shubham Dhar recently appointed Corporate Executive Chef at Delta CorpChef Shubham Dhar has joined Delta Corp as

Corporate Executive Chef. Chef Dhar born to

a Bengali family, where any meal is a celebration and

everyday a festival at supper time. The love for cooking didn’t take long to transform into passion when everyone at home was all praises when he first steamed his sorson bhapa ilish (steamed mustard hilsa) for dinner. After

finishing his schooling from St. Ignatius Loyola High School, Jamshedpur, he graduated from ITC Welcome

Group of Hotel Administration in the year 2004 and started his culinary journey with the Taj group of hotels and saw his gastro dreams materialize at the Masala chain of restaurants which boasts of taking Indian cuisine to a whole new different level. Chef Shubham’s gastronomical journey has taken route to Goa again and this time it’s for a long haul, as after cooking his second love for sure is the land of the sun sand and sea.

After having served with renowned names like ITC Hotels, Taj Palaces and Resorts and Alila hotels. He also served a stint at Devigarh Palace (Lebua Hotels)

Rajasthan where he delighted the senses of many royalties with his exquisite recipes. As the Executive Chef with the Deltin Group, he brings along his rich exposure to the various cultures with varied styles of operation. He has envisioned the hotel to be the ultimate

gastro hub for all Europeans and locales visiting. He is

back to rule hearts with his lip smacking delicacies yet again as the head for all food operations with the Deltin Group. n

Ginger Hotels opens doors in Thane MumbaiFrom globally renowned chefs to iconic restaurants,

The Taj Mumbai focuses on some of the world's most revered cuisines, treating guests to a treasure trove

of culinary styles that span the globe. Dining at Taj is

more than just a meal, it is an unforgettable experience

imbued with lasting status. Embark on an enchanted culinary journey and discover experiences that every

fine dining connoisseur seeks.Ginger Hotel recently launched its first hotel in the

City of Lakes – Thane, Maharashtra. Located in the heart of Thane, it is well connected to major corporate



Industry updates14

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hubs, shopping malls and tourist attractions. The hotel

is just 5 km away from the Thane railway station, 36 kms from Mumbai Airport and also well connected to National Highway (NH) 3.

The hotel offers 46 comfortable Smart Space room that enables one to experience simplicity at its best with introductory rates for a Standard room (Double/Twin) and Suite.

“With the launch of Ginger Thane, we now have 33 hotels across India and more in the pipeline. Thane

is the third non branded operating hotel that has

been converted to a Ginger Hotel. The company will continue to evaluate such opportunities with emphasis on good location, product upkeep and presence of fire and life safety equipment’s,” says Deepika Rao, Chief Executive Officer, Roots Corporation Limited. Ginger caters to every mood irrespective of the guests being

leisure seekers or business travellers. At Ginger hotel Thane the one-of-its-kind Smart

Basics features are designed to provide guests with a comfortable and convenient hotel stay experience. The

business and connectivity needs are taken care of with free high-speed Wi-Fi and well equipped options for banqueting. The multi-cuisine restaurant Sheetal Grill offers a varied range in culinary delights. n

Daiwik Hotels Opens New Shirdi PropertyDaiwik Hotels Private Limited (DHPL) embarks

on a larger plan of opening a chain of pilgrim

hotels across the country. The aim is to provide spiritual

travellers in India with a truly international experience in hospitality. Daiwik is India’s first 4 star pilgrim hotel chain, offering world class hospitality and affordable luxury with state-of-the-art services for the cosmopolitan traveller. It is blended with a sensitive appreciation of the requirements of pilgrims on a spiritual journey. With the international quality hotel infrastructure and services.

Daiwik Hotels Shirdi aims to provide a holistic pilgrimage experience to the consumers. The property

is centrally located, right in the heart of Shirdi, yet in

a quiet lane away from the hustle bustle of the town. The hotel is a 5 minute walk from the Sai Baba Mandir making it a very convenient place to stay for pilgrims.

Daiwik Hotels Shirdi has 56 well appointed rooms. The 4 categories of rooms are Standard, Superior, Family Deluxe and Junior Suite. It also comes equipped with a banquet hall, activity room, spa, conference room and business centre facility, unique Pilgrim Assist Desk offering detailed information about temple rituals, their

timing and amenities apart from world class hospitality standards. Giving a warmer feel to the hospitality is, Ahaan, the multi cuisine vegetarian restaurant which offers special food requirements like Jain food and also pure veg cuisine. Tariffs are very flexible depending on the type of room and season of visit.

Commenting on the announcement, Debashis Ghosal, Managing Director and CEO, Daiwik Hotels Pvt. Ltd. said, “We chose to enter pilgrimage hospitality because

of the huge demand and supply gap in the country for

quality branded products which are standardized in the mid-segment market. With our second hotel in Shirdi we are trying to fill in the gap. Our focus will continue in the pilgrimage sector and we are looking for opportunities across the country. ”

Daiwik Hotels enjoys a first-mover advantage by identifying the needed gap for pilgrimage hospitality.

With the growing influx of middle income and high income group pilgrims, there is a huge unmet demand in

the contemporary pilgrim requirements of quality hotels and a stress-free holistic pilgrim experience, which so far is largely unorganized although it is estimated

that 60% of this travel is for religious travel in India. Daiwik Hotels’ focus in Shirdi as its second destination is impelled by the recent trend of repeat visitors to the

pilgrim destination. It is estimated that Shirdi receives

around 6-7 million visitors every year.The full service Daiwik Hotels Shirdi also provides a

host of knowledge-based services like guided tours and historical information. n



May, 2015 | HRa | 15



16

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The Latest Revolution inTechnology

Mobile

Hospitality Industry

Technology is making greater and greater inroads into our lives.

Right from when we wake up in the morning to when we head to sleep – we cannot imagine a life without the gadgets and gizmos that make life easy and interest-ing. When we travel and stays in

hotels, our expectations are no different, we expect all the tech-

nological amenities we easily access at home if not more.

Today the hospitality industry is increasingly accessing

technology to wow guests, also to optimize their use of

manpower, control hotel functions in an integrated manner

and on the whole reduce costs while increasing efficiency. The growing move towards sophisticated hotel ERP, the

growing use of cloud computing, the rapidly changing

customer facing devices, smart phones and iPads . In 2013, the hospitality & travel industry was one of the largest brands

vertical in mobile advertising and these businesses worked

towards the main goals of promoting brand awareness. A survey shows that over 61% of the Smartphone audience and 70% of the tablet audience prefer to book their holidays at



cover story 17

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home; however, there

are also significant results for users

making the most of

this technology on

the go. After booking flights and rooms, users continue to use

their device to research the

trip, with many looking

at reviews, directions

and other pieces

of information on

the establishment

or destination. In addition to this, it is worth

noting the 24% of Smartphone users who make bookings

and carry out research

at the airport and the

23% who do so once they have reached their destination

city. Reliance on mobile phones has opened many opportunities to users

on the go.Hotel mobile apps are becoming an important

tool in the hospitality industry. Guests are leveraging their smart phones to locate, review

and book hotels. Mobile is also a fantastic tool for the service providers in the hospitality industry. Hotel staff is constantly on the move, and a smart

phone – be it through calls, SMS or apps – can help them stay connected with each other,

and get updates on tasks that need their

attention. Mobile apps are becoming a smart and cool way for the hotel

industry to wow guests with

personalized service, enhance

efficiency and work with relative convenience.

India is going to be a mobile-first country when it comes to the travel and hospitality industry. In India, mobile adoption is higher not only in cities, but also in small

towns. Mobile has become the best channel to reach people and is better than

any other medium. At the current growth rate,

mobile usage is expected to reach 310+ million at the end of year 2015. India tops the list among all countries across the globe for usage of video and social media

in mobile. Some tech-savvy hotel chains and hoteliers are

now introducing additional mobile information for the

customer, such as:

n Booking information

n Information on loyalty pointsn Information on upgrades and

ancillaries

n Hotel information with photos and

features

n Location-based things to do and weather

n Information on getting to a particular hotel

n Customer service notificationsHowever, these functions are

becoming the norm and the next-generation hotel needs to become a

‘smart-hotel’.In addition to basic functions, the ‘smart-hotels’ are also

adding power features. These are features that make the

hotel experience better for

the consumer, especially

the time-precious business customer.Hotels don’t want guests

to have to linger at the front

desk or even stop by at all. New programs are helping speed up

the check-in process for busy travelers, or in at least one

case, letting them go

straight to their rooms

by using their smart

phone to unlock

doors.The innovations

are still being

tweaked as hotels

scramble to catch up

to. Hotels envision a similar relationship, with

guests ultimately ordering

poolside drinks via an app.The services are also geared



cover story18

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2015

toward road warriors who don’t want to slow down, even for a second. Guests who like personal interaction can still opt for a more leisurely

check-in. The push isn’t just about avoiding

frustrating check-in lines. Hotels are trying to get more travelers comfortable using their

mobile apps to interact. In some cases, that means using an iPad to request a wakeup call. But ultimately hotels would like to see people

purchasing suite upgrades, spa treatments and

room service though their phones and tablets. For the frequent business traveler, this might just be the time-saver they are looking for.

Mobile technology allows hotels to have an unprecedented level of connectivity

between employees, vendors, and

customers. Workers can download applications on their mobile devices

that allow them to connect with

others through social media such as

LinkedIn, Face book and Twitter; or the firm can use native or web-based applications to enable direct

communication with these audiences in

a variety of ways.Real-time communication with the work

place can be important in delivering

business benefits, such as efficient use of staff time, improved

customer service, and a

greater range of products and

services delivered. Examples might include:

n Making presentations to customers, and being able to

download product information

to their network during the visit.n Quotations and interactive order

processing

n Checking stock levels via the office network

n Interacting with colleagues while travelling - sending and receiving emails, collaborating on responses to tenders,

delivering trip reports in a timely manner

DevelopmentBecause of the interactive nature of mobile

technology, sharing information through this

medium allows businesses to get

immediate feedback on products

and services from customers. This speed and accessibility have led to

faster research and development

for companies, an important

part of staying ahead of the

competition. It has also led to product upgrades moving at a

faster rate. In addition, customers and clients feel as if they have a

more direct role in a company's

development.

MarketingMobile technology

has introduced a

new dimension

into advertising

and marketing

for businesses

worldwide. Potential

customers now

see business

advertisements on

mobile phones through

a wide variety of mobile

marketing technologies

including: SMS (text) messaging, mobile websites, mobile applications, banner

ads, QR codes, IVR messaging and more. These advertisements can be customized to reach

a more specific, targeted audience thanks to software that "reads" the website or information

individuals are seeking on their mobile device

and displaying advertisements that relate to that

information. Marketing is made more effective by this customization, and because most

customers / potential customers always

have a mobile device handy, their

exposure to advertisements is

increased.

Latest Surveyn 97% of mobile subscribers will read an SMS (text) message within

15 minutes of receiving it; 84% will respond within 1 hour.

n Average campaign response rates



cover story 19

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2015

are typically 12 - 15% (as opposed to direct mail which averages

2 - 3%); some companies are

seeing response rates

as high as 60%+!n Mobile is not just for teens and twenty-something; prime purchasers in the 35 - 44 and 45 - 54 age brackets are also strongly embracing the use of Mobile.n A recent study indicates that almost 40% of consumers are extremely interested in receiving

mobile coupons for a wide variety of

services.n Demand for mobile websites

is expected to exceed PC accessible

websites; if you don't have one, you need

one very soon!

CommerceToday bookings and cancellations are done via

mobile phones through variety of application, through which

users are able to check in immediately without wasting their

time by presenting their phones booking message at the

registration counters. Mobile technology can also be used for the distribution of vouchers, coupons, and loyalty cards. These items are represented by a virtual token that is sent to

the mobile phone. A customer presenting a mobile phone with one of these tokens at the point of sale receives

the same benefits as if they had the traditional token.

Mobile bankingBanks and other financial

institutions use mobile

commerce to allow their

customers to access account

information and make

transactions, such as:

n check bank balances

n process bill payments

n transfer funds between

accounts

n verify deposits and other

transactions

BenefitsMobile technology can improve the services your hotel

offers your customers. For example, when meeting with customers you can access your hotels customer

relationship management system - over the internet - allowing you to update customer details while

away from the office. Alternatively, you can enable customers to

pay for services without

having to write a check

or swipe a credit or use

cash. More powerful solutions can link

you directly into

the hotel network

while working

off-site to access such resources as

your database or

accounting systems. For example, you

could:

n set up a new customer's

account

n check prices

and availability

n place an

order online

Mobile technology

leads to great

flexibility in working. Today

Smartphone’s are ideal for trip

support functionality. Globally, mobile technology

has emerged as a primary

engine of economic growth,

stimulating enormous

private-sector and profoundly changing

daily lives everywhere. Improvements performance in mobile

communications standards

have propelled mobile to

become the fastest adopted

technology of all time. n



feature20

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2015

Amar Vilas Group started in

1951 has 6 properties under

it, out of which one of the sister

concern property is "HOTEL

SURYA" established in 1986, running

successfully from 30 years.

Hotel Amar Vilas is a well known 3

Star Hotel of Indore. It is beautifully

designed and furnished with modern

facilities to provide a comfortable stay.

The hotel provides many facilities for

fun and recreation also. Hotel Amar

Vilas is known for its cordial and

warm hospitality. Hotel Amar Vilas is

strategically located in the commercial

area of A. B. Road. It lies at a distance

of 13 km from Devi Ahilyabai Holkar

Airport and approximately 5 km from

Indore Railway Station. The MP

Tourism Bus Stand is located within

walking distance from the hotel. This 6

storey hotel located on the most wanted

area "A.B. Road" a national highway

were most of the Malls and corporate

offices are situated. It has 45 luxurious rooms under the categories- Deluxe

Double A/C, Executive Double A/C

and Suite Double A/C Rooms with

24 hrs Room Service, Multi Cuisine restaurant, Banquet Halls for social get-

togethers, Board Room for executive

Meeting and conference, Coffee Shop,

Lounge Bar, Open air lawn for big

Marriages and Events. Amar Vilas has

its own uniqueness from Reception

to Banquet, from Lounge Bar to

Garden, from Breakfast to Dinner.

As they believe in complete customer

satisfaction in all manner, taking care

of the needs and expectations of guests.

RoomsDeluxe Rooms Deluxe Rooms at the hotel are

spacious, comfortable and elegant

with double-bed or twin-bed as per

guest requirement and sitting couch

for making ones stay comfortable, this

beautifully decorated room give guest’s

value for their money.

Executive RoomsExecutive Rooms are Prodigious,

relaxing rooms with luxurious looks.

Facilitate with sitting room (drawing

room) for guest visitors. It has

refrigerators, decorative bathrooms

with bath-tub which offers guests a

cozy feel and refreshing look.

Suites Their Suites are "Virtual Home" for

higher executive to enjoy and relax to

the fullest. It has a king size bed room

accompanied with a living room for the

visitors and a luxurious bathroom with

tub.

“A symbol of hospitality, Amar Vilas is exquisitely decorated & modernly furnished to pamper our guest. Comfort at Amar Vilas will make you feel special and your stay with us memorable, because your satisfaction is OUR OBJECTIVE. This is not only a Hotel it's your Comfort Zone to make you feel at home.”



feature 21

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2015

Food & Dining The Lounge Bar The lounge Bar is a place to Relax,

Refresh, Recreate and discover the

ancient royalty once again through

excellent food and grand service.

Salt-Pepper Salt –Pepper the restaurant is a perfect

venue offering a wide choice of

cuisines in all flavors. Flavors that turns every moment special.

Occasion Occasion the Bakery Shop Brings

Wide Range of X-Mas Cake, Plum

Cake, Chocolate Cakes, Cookies,

Pastries, Tea-Time Eats & all types of

confectionary.

Meetings & EventsHotel Amar Vilas boasts of

sophisticated Board Rooms and

Meeting Halls and they are much

preferred by the corporate and business

guests. The hotel has an exclusive

professional banquet and conference

division staffed who are ready to

assist guests with their expertise in

successful staging of conference,

seminars, product launches and even

wedding receptions and other intimate

occasions. The hotel has modern

acoustic systems and state-of-the-art

audio-visual equipments, to support

any event.

Rani - E – VilasTheatre Style - Capacity - 300 persons,

U-Shape Style - 125 persons

Raj - E- VilasTheatre Style - Capacity - 80 persons


Darban - E- VilasTheatre Style - Capacity - 100 persons


Amar – Upwan An open air coarse for marriage &

Events

Experience Heavenly Abode at

Earthly Price in the Heart of Indore

at Amar Vilas Hotel, surrounded by

wonderful accommodations, great

service, fine food and beautiful vistas. Most importantly, Amar Vilas puts

luxury where it matters the most. It is

the perfect choice for both business and

leisure travellers. n



feature22

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2015

Sundervan Restaurant located at 294, Niranjan

Purdewas Naka in Indore is a Multi-cuisine vegetarian

& Non vegetarian Restaurant. It has a diverse menu and has

created a niche for lifestyle, full service and casual dining.

The restaurant Server’s delicious Indian and Chinese

specialties and is known for its casual and cool ambience,

which captures the spirit of its customers. They also serve

for outdoor catering for parties and celebrations , since the

restaurant is visited by food lovers across Indore for the

popularity of the food served in Indianised style, the place

is apt for social gathering and functions.

Sundervan Restaurant is the best Family Restaurant of

Indore for the people who loves quality food, local flavours and nice environment with best service n

Indore

Sundervan Restaurantone of the best Multicuisine dining in the city of



HRAWI Q&A 23

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Q&

ON DISCOUNT CARDS

HOTel AND ReSTAURANT ASSOCIATION (weSTeRN INDIA)

Q. How many cards does one establishment get?

A. 2 cards per Establishment.

Q. what is the discount percentage on HRAwI card?

A. 20 % is the discount percentage on HRAWI card.

Q. On what is the Discount given?

A. Discounts are applicable on Room Rate, Food & Soft Beverages only.

Q. what is the discount on the Special Courtesy card and who holds it?

A. Special Courtesy card is for Executive Committee Members with 50% discount.

Q. what is the Discount on FHRAI card?

A. FHRAI card entitles to 30%.

Q. How do we know if the discount card is genuine?

A. The photo on the discount card is embossed and you can log on to our website.

www.hrawi.com – where you can view the details of the establishment along with

their photos. n



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Indore city presents and promises of

rapid future modernization. Situated

on one of India's oldest pilgrimage

routes from Mahakaal at Ujjain on river

Kshipra, to Omkareshwar on the river

Narmada and onwards to Rameshwaram,

it was a convenient resting place of

pilgrims. It was also once the route of

the Marathas of Deccan on their way

to North India. These Maratha guerilla

warriors were in constant battle with

the Mughal Empire, their army transit

camps attracted the local Zamindars

(landlords) who, drawn by the promise

of lucrative trade, settled in the villages

on the confluence of the Khan and Saraswati rivers, thereby laying the

foundation of commerce centre in city.

Rani Ahilya Bai Holkar developed

Indore from a small village to a

prosperous and beautiful city. She was a

great architectural patron and spent a lot

of money on the construction of many

temples across the nation. The queen is

taken in great regard by the people and

as a tribute; her statue was built in the

center of the city, near Rajwada. Apart

from being a historical city, Indore is

also the commercial capital of the state

of Madhya Pradesh. Between 1948 and

1956, Indore served as the summer

capital of the former Madhya Bharat

state. Indore is all fascinating with the

charm of its architectural grandeur and

historical enigma. It has architecturally

significant buildings in a wide range of styles spanning distinct historical and

cultural periods of Maratha, Mughal and

British era.

Lal Baag PalaceLal Baag Palace is one of the grandest

The Historical, Cultural and Powerful City of Madhya Pradesh

IndoreIndore is the largest city of the Indian state of Madhya Pradesh. It serves as the headquarters of both Indore District and Indore Division. Indore is located in the western region of Madhya Pradesh, on the southern edge of the Malwa plateau. It lies on the Saraswati and Khan rivers, which are tributaries of the Shipra River. Both the tributaries unite at the centre of the city where a small 18th century temple of Indreshwar exists. The name Indore is due to the deity at Indreshwar temple.



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monuments the Holkar dynasty left

Indore which is a reflection of their taste and lifestyle, its construction began in

1886 under Tukoji Rao Holkar II, and

was carried out in three phases. The

final phase was completed in 1921 under Tukoji Rao Holkar III. Many royal

receptions were held here. This Palace

has a total area of 28 hectares, and at one time it had the reputation of having one of

the best rose gardens in the country, it’s

one of the most spectacular buildings in

Indore. The entrance hall on the ground

floor is in marble and displays prehistoric artifacts. There is a coin collection on

the first floor which dates back to the Muslim period. There are also exhibits

like contemporary Indian and Italian

paintings and sculptures. The interiors of

the Lal Baag Palace transport the visitors

to the historic era. Lavish decorations

in the style of Versailles Palace, Italian

marble columns, grand chandeliers, rich

Persian carpets, flying nymphs on the ceiling, Belgium stained glass windows,

Greek mythological reliefs, Italian style

wall paintings, stuffed leopards and

tigers gives the visitor an out of the

world experience. The ballroom of the

palace has wooden floor mounted on springs for extra bounce. The kitchen

was built on the opposite bank of the

river. It was connected to the palace by

a well lighted underground tunnel. The

gates of the Palace are a replica of the

gates of Buckingham palace of London,

only they are about twice their size. The

gates were molded in cast iron and were

shipped from England. They also carry

the Holkar state emblem which states

"He who tries will succeed". The rooms

of the palace have now been restored

and furnished and it has been turned into

a museum. Much of the furniture and

ornamentation seen here belongs to late

Regency and early Georgian style. The

main attractions of the palace are the

accurately proportioned and furnished

rooms, with beautiful carvings on the

walls as well as the ceilings. Owing to

its unique style of construction, it was

one of the most stylish residences in

India.

Rajwada Palace

Rajwada palace is one of the oldest

historical structures in the city. It was

built in 1747 A.D. by founder of Holkar

dynasty Malhar Rao Holkar. He used

Rajwada as his residence and stayed

here till 1880 A.D. This remarkable

mammoth 7 storied palace stands in

the heart of the busiest part at Khajuri

Bazaar of the town and also close to the

famous Chhatris. Facing it is a garden

with a statue of the great Queen Ahilya

Bai. The face that enclose the gateway

of the palace gives an impression of

a rather forbidding wizard`s castle.

This remarkable palace serves as a

living example of the Grandeur of

Holkars dynasty. The architecture of

this building is a mixture of Maratha,

Mughal and French style. The southern

portion has the impression of Mughal

architectural style where as eastern

part has European style. Darbar Hall,

Rani Ahilya Throne and Ganesha Hall

were developed in French style. The

monuments made up of gopura stone

and wood structure, balconies and

windows studded with flanked bastions, arch-shaped entrance and wooden door

with iron studs provides the testimony of

the past grandeur of Holkars. The three

lower stories are made up of stone and

are painted in a dark brown format. The

upper floor is made up of wood, which made it very vulnerable to be destruction

by fire. In the history Rajwada was burnt 3 times and the fire that led in 1984 caused the most destruction and then it

was converted into a garden. In 2006 the present Maharani of Indore Ushadevi

Holkar decided to rebuilt the ford and

bring back its past glory & prestige.

Architects Himanshu Dudwadkar and

Shreya bhargava were called to redesign

this fort. In 2007 it was completed and again attained its place in the history. It

also became the first building in India which has been rebuilt with the same

material, style and method that was been

used in the previous time to construct

the Rajwada palace. The three floors rising above them have their windows

outline in white giving the impression

of multiple eyes grazing down at one

from a well-defended fortress. Its huge

entrance archway made above the huge

wooden doors coated with iron studs,

leads into a vast court yard enclosed by

the gallery rooms and arcaded Ganesha

hall. It was the place where religious

functions of the states were once held.

Today art exhibitions and classical music

concerts take place here. While walking



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through the gates of the palace there

are bright sunlit, quadrangles which are

surrounded with beautiful galleries and

delicate arches.

Sukh Niwas Palace

The city of Indore is well known for

housing different palaces that were the

residences of various kings. Sukh Niwas

Palace also a historical monument was

the summer palace of the Holkan rulers

it is a haunting anecdote of the yester

years. This famous Palace is located

on the bank of Sukh Niwas Lake and

reflects the royal lifestyle and the culture of the rulers of Holkar dynasty.

Surrounded by lush green gardens, this

palace leaves an appealing and majestic

effect on the visitors. An underground

tunnel that connects the Sukh Mahal

palace with the old palace is really

fascinating. Overflowing with history, this sprawling monument displays

a perfect mix of Indian and western

style architecture. Now this gorgeous

building has been converted to a thriving

picnic resort that allures people with its

enticing charm. Sukh Niwas Lake that

lies in the vicinity of the palace adds

beauty to the surroundings and offers a

serene ambiance.

Krishnapura Chhatris

These Chhatris (cenotaphs) are the royal

tombs of the erstwhile rulers of the

Holkar clan. These cenotaphs are placed

on the banks of the beautiful river Khan,

and these Chhatris exhibit excellent

architectural brilliance. A marvelous

remnant of a glorious reign, the Chhatris

survived the passage of time. The

typical Maratha style architecture with

domes and pyramidal spires, Chhatris

allures the tourists with its historical

enigma. When illuminated at night, the

Chhatris gleam brightly and it presents

an eye-catching spectacle. The artificial lake constructed on the river beds of

Khan River with fountains and gardens

adds a special charm to these marvelous

cenotaphs. Chhatris allures the tourists

with its historical enigma. Boating

facilities adds a special charm to this

marvelous cenotaphs.

Mahatma Gandhi Hall

Mahatma Gandhi Hall was originally

built in 1904 as King Edward Hall.

After India gained independence from

the British Rule, this building was

rechristened as Mahatma Gandhi Hall.

Popularly known as Town Hall, this

building is the main landmark of the city.

Reflecting the Indo-Gothic architectural style, rooms of this hall are decorated

with frescoed ceilings and gilded

ornamental moldings. There is a clock

tower right in front of the hall, which

is popularly known as Ghanta Ghar.

The hall is used for hosting book fairs

and painting exhibitions throughout the

year. Town hall can accommodate up to

2000 people at one time. The building

of the town hall also houses a library,

children’s park and a temple. It is the

prettiest structure in Indore, made of

Seoni stone. The fabulous domes, the

Minarets and the amazing four-faced

clock tower give this unique building

a fascinating appearance. An elegant

building, Mahatma Gandhi Hall is an

emerging tourist spot in Indore city.

Meghdoot Upavan

Meghdoot Upavan, situated 4 km from

Palasia on the outskirts of the city, is one

of the largest garden of Indore. Renovated

in 2000-01, the park has sprawling lawns, dancing and lighted fountains,

landscaped gardens and variety of fancy

swings. An amusement park named

Mangal Merry Land is located adjacent

to the Meghdoot Upavan.

Nehru Park

Nehru Park is a well known tourist

destination located most centrally in

Indore. Built by the British, initially

known as Biscow Park, it was open only

to them in the pre independence days

and after independence it was renamed

as Nehru Park. The park consists of

variety of roses, library, swimming pool,

children's hobby center etc. It also has

battery operated cars and a miniature

train to ride around the park.



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Patalpani

Patalpani is one of the popular excursions

from Indore. The tourists travel 36

kilometers to watch the waters of the

Patalpani waterfalls. Patalpani is one of

the exotic waterfalls that is situated at a

distance of 36 kilometers from Indore.

The waterfall breaks at an altitude of 150

feet. The waters accumulate in a Kund

which is sacred to the local people. The

depth of the Kund is still unknown. It

is believed that the waters travel down

to a depth that reaches hell which is

referred to as Patal in Hindi. The calm,

quite lustrous ambience of Patalpani

makes it a favourite picnic spot among

nature lovers. The gushing water of the

cascade falls to an average depth of 200-300 feet is really enchanting. Blessed

with a hilly terrain, Patalpani offers

enormous trekking opportunities, which

arouses the hidden bravery of the visitor.

Patalpani is a picture perfect hill station

where one can rejoice the magnificence of cascades and explore the challenges

of nature.

Central Museum

Central Museum, also known as the

Indore Museum, is one of the most

interesting buildings in Indore. It is

located near the General Post Office in Indore .The Museum exhibits the

finest collection of Parmar sculptures

from Hinglajgarh. It is a treat for the

people who are genuinely fascinated

by the history of India and the rich

civilization that flourished here in the pre historic age. Its main features include

proportioned figures, careful and intricate ornamentation depiction in stone. The

Central Museum also boasts one of the

best collections of medieval and pre-

medieval Hindu and Jain sculpture in

Madhya Pradesh. These sculptures have

been finely carved and date back from the reign of the Guptas to the Paramanas.

They have been collected from the

ruins of the 11th-12th century temples at Hinglajgarh. They usually depict

Harihara, Shiva and Parvati seated on

Nandi, standing Parvati and a damaged

Chamunda. Among the architectural

remains preserved in the museum, the

most remarkable is a doorframe, richly

adorned with figures and ornamentation. There are two galleries in the Museum.

Gallery I display artifacts from

prehistoric period ranging from 5,000

- 4,000BC. There are exhibits from

western Malwa as well, which include

stone tools, quartz sickles, ornaments

and items of domestic use. All the

Hindu mythological carvings have been

displayed in Gallery II. The museum is

also famous for its collection of coins,

arms and armor.

Kanch Mandir

The Kanch Mandir, as the name

suggests, is a temple which is entirely

made up of glass and mirrors. It is also

known as the Seth Hukamchand Temple,

as it was built by the "Cotton King" Sir

Hukamchand Seth in the early 20th century. It is primarily a Jain temple and

is a wonder in glass. The walls, ceiling,

floor, pillars, doors, everything here is entirely adorned with glass. The Kanch

Mahal has always been an object of

interest for almost all the Hindu rulers

in India.

The dazzling Sheesh Mahal in Amer

Fort of Rajasthan is an exemplary piece

of art and provides a breathtaking sight.

The Kanch Mahal of Indore is somewhat

the same. The major difference being

that it is a temple rather than a palace.

Owing to its beauty, the palace attracts

a number of tourists. Kanch Mandir is

located quite close to the Rajwada. The

temple is decorated with thousands of

mirrors with patterned ceramic tiles.

The charisma of the temple is further

intensified with the delicately crafted Chinese lantern-type glass lamps and

cut glass chandeliers. The interiors of the

Kanch Mandir are just mesmerizing. The

temple boasts of more than 50 murals

depicting Jain stories. The colorful glass

beads and raised sculpted figures give a special 3D effect to the temple. The

idol of Lord Mahavira, the founder of

Jainism is made from shimmering black

onyx. The temple is a place of interest

for both the Jain pilgrims as well as the

tourists.

Bijasen TekriBijasen Tekri is a small temple of Bijasen

Mata. It was built in 1920, on top of a hill. This temple is at a distance of about



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9 km from the railway station, while

from the airport it is just two minutes

drive. The hill gives an alluring view

of the sunset. At night, the breathtaking

view of the city from here is a treat to

the eyes. There was once a guest house

of the Holkars situated nearby. It is now

converted into a Border Security Force

Arms Museum. The surrounding area

is being converted into gardens with a

small lake. The main attraction of the

place is the mela which is held here

every year during Navaratri.

Gomatgiri

Gomatgiri is a small hillock near

Indore. It is situated amidst picturesque

surroundings. Just 10 minutes drive from

the Indore airport, Gomatgiri is a pious

place for the Jain religion devotees.

There is a 21 feet statue of Gomateshwar built here. It is a replica of the Bahubali

statue of Shrawanbegola. There are also

24 marble temples with shikhars. Each one of these temples is dedicated to

the one of the 24 Tirthankaras of Jain religion. This hillock was donated to the

Jain Samaj by the government in 1981.

For the convenience of the visitors, there

is a guest house, and a dharamshala.

Khajrana

Khajrana is famous for its Ganesha

Temple, in which the local people of

Indore have great faith. It is said that

the temple was built by Ahilya Bai.

According to the religious belief of the

people, all the wishes of the person who

prays here, gets fulfilled. There is also a dargah nearby, which is dedicated to

Nahar Sayed. It is believed that he was

buried here. For Muslims, it is a place

with great religious importance.

Bada Ganpati

Bada Ganpati presents a spectacular sight

for the tourist as well as the pilgrims,

who come here. It is an idol of Lord

Ganesha which measures 25 feet from crown to foot. It is the largest Ganesha

idol in the whole world and one of the

main attractions of Indore. It is said that

the Idol was built here as a result of a

dream of an Avantika (Ujjain) resident,

named Shri Dadhich. It was built in

1875. The most fascinating fact about

Bada Ganpati is the configuration of its ingredients. The idol is made up of bricks,

lime stone, masala made of Gud, methi

dana, soil collected from seven moksha

puris, namely Ayodhya, Mathura, Maya,

Kashi, Kanchi, Avantika, and Dwaraka,

mud from stables of horse, elephant

and cow, the powder of Pancharatna,

heera, panna, moti, manek and pukhraj

(diamond, emerald, pearl, ruby and

topaz respectively) and the holy water

from all major places of pilgrimage. The

metallic frame is of gold, silver, copper,

brass and iron. It serves as a place for

both wonder and worship.

Annapurna Mandir Inspired by the Meenakshi temple of

Madurai, four life size elephants hold an

ornately decorative gate in plaster. Inside

the complex, apart from the main temple

of Annapurna Devi are also temples of

Shiva, Kal Bhairav, and Hanuman. The

outer wall of the main temple is decorated

with colourful reliefs from mythological

stories. Annapurna Mandir is very

beautiful and one of the oldest temples

in Indore. Dedicated to the goddess

Annapurna, this temple is one among the

famous pilgrimage centres in Indore. Not

only devotees, but also tourists come to

see this majestic shrine. The Pravachan

Hall of the temple is also very famous.

This temple is situated near Dashahara

Maidan, Annapurna Road, Indore.

Today, Indore has become a perfect

example of cities that demonstrate a

blend of old and new in a balanced

manner. This is something that attracts

thousands of people every year. Being

at close proximity to cities like Mumbai

and Gujarat, the city boasts a promptly

growing economy and huge economic

potential. Well known for its rich cultural

heritage and historical monuments,

it creates a center of attention for

many tourists. The Indore city exerts

a significant impact upon tourism, commerce, finance, media, art, fashion, research, technology, education, and

entertainment. It boosts as a powerful

city in the state of Madhya Pradesh. n



May, 2015 | HRa | 29



Brand speak30

M a y

2015

Restaurant Start-up: A Practical Guide for Entrepreneurs

“My purpose is to help entrepreneurs succeed in start-up, growth, or re-engineering, through collaborative planning and hands-on execution.”

Inspired by watching his grandfather cheerfully trying to delight every guest

at their family hotel, Ravi began his journey in the hospitality sector. He has

served the industry as a business head, an entrepreneur and a consultant since 1988

when he graduated from IHM, Mumbai and later attended The Small & Medium

Enterprise Program at IIM Ahmedabad.

He has worked with a diverse range of businesses at various points in their life-cycle

including Swati Snacks (The Zaveris), Harry’s India Pvt. Ltd. (Everstone Capital),

The Olive Bar & Kitchen (A.D.Singh), Cafe Ritazza (The Compass Group, UK),

Desi Deli (Radhakrishna Hospitality Services), The Tasty Tangles (The Noodle

House, Jumeirah Group, Dubai), The Sports Bar (Galaxy Entertainment) and the

erstwhile Taj Birdys (Sanjay Narang).

In 1996 Ravi founded Sun Catering Services, delivering freshly packed executive

meals to companies like Jet Airways — Engineering Services.

In 2003 he began a consulting service to help hospitality companies in the planning

& execution of their start-up and growth strategies. His assignments range from full-

time business-head roles to mid-term consulting over a few weeks/months and also

single-day advisory & mentoring sessions.

Ravi is always willing to share, practise and implement what he has learnt from his

own experiences and those of others in the trade, through his writing and speaking

at events.

His articles have been published in all the major hospitality magazines as well as

news papers across the county. n

Ravi WazirHospitality Business Consultant & Author



Brand speak 31

M a y

2015

Q. What is it like to work with entrepreneurs who are so different from one another?

A. Every entrepreneur has pushed me with different approaches to drive their business goals. I collaborate with them to bring alive their vision — through decision making and problem solving. Once we’ve agreed to work together, I adapt myself to each entrepreneur’s needs and style — be it time spent or intensity of my involvement. On occasion, when I find the need to recommend a change in their basic approach to a problem, I place my cards on the table honestly, knowing that the news isn’t always welcome, and the decision is always theirs. I’ve found that a flexible and collaborative approach from both sides delivers the best results and creates the most fruitful relationship. I’ve experienced a few relationships that aren’t based on openness... inevitably a lack of openness to dissent leads to very transactional relationships.

Q. What kind of assignment do you most enjoy?

A. I most enjoy helping people develop to their full potential. My revenue earning time is spent driving my client’s initiatives, developing business models, influencing work cultures, and doing whatever is necessary to move the business from where it’s at to where it needs to be. When not on a full time assignment, I enjoy spending time on research, writing and speaking. Doing this gives me valuable insights into people’s behaviour, and this understanding is the best premise on which to base business decisions.

Q. How is your work as a Consultant different or similar to that of a Business Head?

A. Entrepreneurs hire consultants to work on initiatives which require the time and/or skills that are not available in their existing team. Working as a consultant allows my client the flexibility of not carrying my costs “permanently”. In a cost sensitive market, entrepreneurs value this. Internationally, consultants often work as interim business heads for periods ranging from 3 months to 3 years. While service tax forms a part of my cost-to-company as opposed to employee provident fund, I’ve often worked as a de-facto business head. In some instances I’ve even held an employee visiting card while on a consulting contract to help establish my level of responsibility.

Q. So which is more exciting to you, a consulting role or a business head one?

A. Both have been dynamic and challenging — so I find both exciting. As long as I see a worthwhile task ahead of me, led by an ambitious leader with both feet firmly planted on the ground, I find working towards his/her goals meaningful. The format in which I execute the work is secondary. It is always rewarding to work with someone mature enough to understand and agree upon the vision we are trying to co-create.

Q. So what’s next for you?

A. Three areas I would like to concentrate on in the years ahead are:n Help professionalize family-run businesses with growth potential.n Introduce and localize more international brands to India.n Take more authentic Indian brands to the global market.

Any which way, there’s never a dull moment!

Q&A



CHEF TALK32

M a y

2015

Executive Chinese Chef HAUNG TE SING

Chef Haung is one of Mumbai’s most celebrated Corporate Executive

Chinese Chef and his knowledge and skill of the vastness of Chinese

food is well known and he has been the very heart for the success of

Oriental Blossom as a landmark Chinese restaurant. He has actively

contributed to a number of successful Chinese festivals at Amritsar,

Ludhiana, Pune, Jaipur and Bangalore. He has also jointly hosted an

International Singapore Food Festival, Schezwan Food Festival, Far

East food festival and Dim Sum promotion at The Oriental Blossom.

He has also visited the Pink City at Park Plaza Jaipur from 18th to 28th

June 2004 to allow the vast repertoire of Jaipur’s famous people to

experience firsthand, fabulous, sumptuous and divine Cantonese food prepared by the master Chef himself.

TALKCHEF

“There’s something about chef Haung’s cooking that has the most discerning gourmet hooked. It is much more than food… It is a celebration of flavors and an experience in fine dining unrivalled at the Oriental Blossom, one of the finest Chinese restaurants in Mumbai.”

Chef Haung has been the Executive Chinese Chef at the Oriental Blossom, Hotel Marine Plaza.

Special recipes by Executive Chinese Chef HAUNG TE SING

Chicken In Black Bean Paste With Peppers

INGREDIENTS:1. Boneless diced chicken – 500gms

2. Red capsicum, diced – 1 no

3. Green Capsicum, diced – 1no

4. Onion , diced – 1 no

5. Ginger/Garlic, chopped – 10gm

6. Oil(Peanut) – 100ml

7. Salt to taste

8. Light Soya sauce – 5ml

9. Chili oil – 3ml

10. Black Beans – 5gm

11. Sugar to taste

METHOD:

1. Heat the wok and add about 2 tablespoon of peanut oil. Stir-fry the diced chicken for about one minute.

2. Then add all the vegetable and stir-fry for another 2 minutes.

3. Add chopped ginger, garlic and black beans into the wok.

4. Add salt, sugar, soya sauce and cook for another 2-3 minutes till the chicken is well done.

5. Finally add the chili oil, stir for a minute.

6. Remove & serve.



CHEF TALK 33

M a y

2015

Chef Haung’s humble beginnings began in the year

of 1982 where he worked his way up the kitchen ladder

in the now legendary “Nankings”. In 1994 he moved

on as Head Chef of the famous Lings Pavilion till 1996,

which is when he joined Hotel Marine Plaza as the

Chinese Chef in the month of July 1996 and thereafter

being promoted as Corporate Executive Chinese Chef.

He is also responsible for setting up and training of

production team in hotel savanna-Bangalore, Radha

park inn-Chennai and hotel Promenade-Pondicherry

and also concluded in the training of production team

in the art of Chinese cuisine in ISB (Indian school of

business) in Hyderabad. Training of Oriental blossom

staff conducted in Optus Sarovar premiere and also

during the pre opening and opening team of Aditya

Sarovar Premiere in 2011.

Oriental Blossom at Hotel Marine Plaza is

undoubtedly one of Mumbai’s finest specialty Chinese restaurants. It encompasses the Chinese cuisines of the

two most prolific regions in China, namely Szechwan and Cantonese. The focus being on a variety of flavors

using original recipes. Oriental Blossom’s earthy

colors, bright interiors, wide glass windows, and warm

ambience create an atmosphere of elegance suitable for

the discerning connoisseur while its 2 private rooms are

ideal venues to hold confidential business lunches or dinners.

Master Chef HAUNG TE SING was introduced to

Chinese cuisine at a very young age by his father, a

Chinese master chef. He was indoctrinate into the art

of creating and presenting Chinese cuisine in its most

authentic form yet catering to the contemporary taste

buds of modern day patrons. His grasp of the Szechwan

and Cantonese cooking styles is evident in all that

Oriental Blossom offers.

There’s something about Chef Haung’s cooking

that has the most discerning gourmet hooked. Divine

dimsums...Signature fish...Sea food...Duck...Spare ribs…mmm and chimney soup to die for! Trust us, this

is not Chinese whispers! According to Chef Haung

“Cooking is done from the heart and when you follow

your heart then you make the best dish”. n

METHOD:

1. Clean and cut all the vegetables into bite-size pieces and set aside.

2. Heat 3 teaspoon of oil in a wok on a high flame. Add prawns and stir-fry for 3 minutes till the prawns are half done.3. Add onions and remaining vegetables and stir-fry for 3-4 minutes.

4. Add salt, soya sauce, sugar and oyster sauce.

5. Add chicken stock and let the mixture boil for 2 minutes.

6. In a same bowl mix corn flour with water, add the corn flour mixture into the prawns and let the sauce thicken7. Remove from fire and serve.

INGREDIENTS:

1. Peeled medium- sized prawns – 400gms

2. Snow peas – 50gms

3. Broccoli – 50gms

4. Baby corn – 50gms

5. Fresh Mushroom – 50gms

6. Onion, diced – 1 no

7. Peanut oil – 50ml

8. Chicken stock or water – 1 cup

9. Soya sauce – 10ml

10. Oyster sauce – 50ml

11. Corn flour – 50gms12. Salt to taste

13. Sugar to taste

Prawns With Exotic Vegetables In Oyster Sauce



product showcase34

M a y

2015

KALERM is a Chinese company with a

wide range of global cooperation. They are

dedicated in designing and manufacture high quality

coffee machines. Locate in Singapore Industrial

Park, Suzhou, China, where it is an innovative

eco-internationalized, modernized and information-

based high-tech industrial park, one of the hottest

and high quality manufacturing spots on the earth.

They share their patented technology with customers

and can design diverse types of coffee machines in

compliance with the customer concepts or specific requirements with Italian technical team.

Quarza B - Coffee Machine upto 50 cups per day launched in India Quarza B an ideal machine in every setting where fine coffee culture is held in high esteem – irrespective of

how many cups are served in a day. At the touch

of a button, the machine automatically grinds fresh

coffee beans to make a perfect espresso shot, while

fresh cold milk is steamed to make a world-class

cappuccino, latte, Americano or black coffee in less

than a minute.

* No special training required.

* Italian design

* European red dot award winner for design

* Superb build quality

* Fantastic reliability.

n Make 6 different drinks including fancy coffee

and milk with only one touch.

n With stainless steel pipe inside the two electric

rapid heater, it has longer service life and

provides safer drinks.

n With integrated water coffee spout, there is no

need to move the cup to make any drinks.

n Professional cream device ensures the soft,

smooth, and fragrant cream and it is easy to

remove and clean.

With the adjustment height of coffee spout from

80 to 140mm, it meets the smallest espresso cup and

the largest latte cup.

With the intelligent fault warning and information

reminding system, all the information will appear on

the screen.

Specifications: Voltage: 220-240V

Power: 1350W

Pump Pressure: 19 Bar

Water Tank Capacity: 1.8 L

Bean capacity: 250gm

Weight:16kg.

Dimension(LxWxH): 45x30x37 cm



february, 2015 | Hra | 35

EXPERIENCE LUXURY AND COMFORT WITH OUR EXQUISITE RANGE OF

BED LINEN & BATH LINEN

WWW.FLC.CO.IN

1/F KAKAD HOUSE, "B" WING, 10 BARRACK ROAD, NEW MARINE LINES, MUMBAI - 400 020. INDIA

TEL: 91-22-66333849/50. EMAIL: [email protected]

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May, 2015 | Hra | 35



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