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An Asian air networksecond to noneHaving first established itsoperations in the Asia-Pacificregion in 1988, UPS now offersits services in over 40 countriesand territories in this region,with a highly developed airnetwork that stretches fromSeoul to Sidney. Flights leaveEurope daily to give a two-daytransit time to key locations inthe Philippines, Taiwan, andSingapore. Tokyo and Osaka,the two primary commercialareas in Japan, are also onlytwo days of transit time away.Within the region, our air hubin the Philippines puts UPSwithin four hours of everymajor city in Asia. Plus ourdirect flight to Hong Kongensures that we can enhanceservice to even more parts ofChina, one of the fastest growingareas in the Asia Pacific region.Since 2001, UPS has had dailydirect connections betweenChina and the USA – becomingthe first air express carrierproviding non-stop servicebetween the two nations.
China as the rising starWith the gradual introductionof market-style reforms fromthe late 1970s onwards, decadesof rapid economic growth have led China to seize its well-deserved place on the economicstage. In recent years, China,the biggest and also the world’sfastest growing economy inAsia, has stood out continuouslyas one of the most promisingareas to do business with.Major multinational companieshave now moved operations to the country, making China an important businessdestination for many shippers,with 11 cities accounting forabout 75% of the country’simports and exports.
“Where East Meets West”
The latest news and views from UPS
Forum
Inside Story
Winter 2004
Service EnhancementsRead about the latest enhancements andchanges to our service portfolio. See page 2.
PorscheNew coats for a new season. See page 2.
Customer Case StudyRead how UPS helps top lingerie firm Aubadedress its customers on page 3.
Asia FocusReview the options and make shipping toAsia easier. Pages 1 and 4.
With the advent of globalisation, the mystical Far East suddenly doesn’t seem all that mysterious anymore.When you consider some of the most promising places to start doing business, the markets of Asia rank right upthere together with the rest of the world’s top economies. With Japan as the biggest economy in the region,South Korea as a star performer, Singapore as a major financial centre and China’s rising importance as a keyplayer in international trade, UPS is pleased to let you know that the Orient is no longer as far away as you think.
Unmatchedtechnological prowessIn addition to improveddelivery times, UPS’s wide rangeof technological tools can helpyou provide your customersoutstanding customer service.When you need to send yourcolleague across the ocean animportant contract, or delivercrucial spare parts to yourcustomer in Hong Kong, thewide portfolio of UPS servicesensures that you have theoption to balance speed witheconomy, depending on theurgency of the situation. Better than that, picture theirreaction when they receive anemail at the same time youprocess their shipment,informing them of theshipment’s unique trackingnumber so they can track it on its way – while you sleepeasy in a different time zone.Shipping on www.ups.com orwith UPS WorldShip™ offersthese small touches, free ofcharge and simple to trigger,just so you and your client canenjoy total peace of mind.
The opportunities in the FarEast have never been greaterand with the twelve largesteconomies in Asia providingover a quarter of the world’sGDP, UPS has the rightinfrastructure to help you turnthese opportunities into businesssuccesses. For more informationon making your company anAsian dragon in the region,please visit www.ups.com formore details.
With UPS, you can manage the despatch or receipt of your goods and ordersconsistently and reliably. No need for stock piling orempty shelves.
expect equally fast transit times for imports. The AsiaPacific Region has developed a strong reputation across a broad spectrum ofmanufacturing industries.
With this in mind, UPS aims to help all our customers takeadvantage of increased business opportunities in this emerging market.
Traditionally importantcommercial cities like Shanghaiand Beijing now enjoy atwo-day time in transit forletters and documents and for Beijing, a similar time of two days for shipmentsrequiring customs clearance.What’s more, the increasinglyimportant industrial cities along the Pearl River Delta like Guangzhou and Shenzhen will also have similar transittimes of two days for letters,documents and packages.Another area of growingimportance, the Bo Hai Bayarea, also sees significant timein transit improvement to majorcities like Tianjin and Qingdao.
While this shows you can get your goods there fast, it also means that you can
Forum Winter 2004
New Coats for a New Season!Combining speed with precision, the UPS Porsche Junior Driverscompete in races across Europe in the German Porsche Carrera Cupand the International Porsche Michelin Super Cup. The two Porschecars have been repainted in a new design reflecting UPS’s new logoand brand identity.
Service Update
■ Extended Express Plus coverageUPS Express Plus – our service providing delivery at the start of the nextbusiness day – has been significantly expanded and is available to evenmore destinations right across the EU. With a 09:00am deliverycommitment, guaranteed or your money back, it is an ideal service forthose last minute or urgent requests. You can guarantee that UPS has moreearly morning destinations covered, across the EU, than anyone else.
■ Expanded Express Saver optionsUPS Express Saver is now also available nationally to customers inDenmark, Finland, Ireland and Sweden. Perfect for occasions whenyou have less time constraints, but still need a next day delivery acrossthe country as well as the EU.
■ New additional services available for shipping to and from GreeceUPS now offers a range of new services options for customers acrossthe EU shipping to and from Greece. From January 2004, customershave been abe to opt for the UPS Express Saver and UPS Standardservices as well as the existing UPS Express service. More choiceenabling you to balance speed and economy.
■ Return Services now available for Norwegian and Swiss marketsNeed your goods to come back as easily as they go out? The wide varietyof UPS Return Services, which include pre-printed return labels, emaillabel options and more, are now also available to and from Norway andSwitzerland in addition to all EU markets except Greece and Luxemburg.
■ Faster service to and from ChinaReaching China a day faster is now possible with UPS. Thanks to changesin our international flight schedule, UPS transports your packagesquicker to Guangzhou, Jinan, Quingdao, Shenzhen, Taian and Tianjin.
Service Changesand Enhancements
Service Portfolio
Qingdao
Beijing
DalianTianjin
Shenzhen
Guangzhou
Suzhou
NingboHangzhou
Shanghai
Nanjing
City Time-In-Transitdocuments. packages
Beijing 2 days 2 days
Tianjin 3 days 3 days
Qingdao 3 days 3 days
Dalian 4 days 4 days
Shanghai 2 days 3 days
Hangzhou 3 days 3 days
Suzhou 3 days 3 days
Ningbo 3 days 3 days
Nanjing 3 days 3 days
Shenzhen 2 days 2 days
Guangzhou 2 days 2 days
NOTE: UPS Transit times are based on centrally located postal codes and lowvalue items. Please visit www.ups.com to get the exact time in transit to yourdestination postal code.
The familiar figure of a UPSdriver, their brown uniformand cap conjures an image ofreliability and efficiency. Consequently, you’d think the packages they delivertypically contain functionalitems – well, think again. UPS is the delivery companyof choice for French lingeriemanufacturer, Aubade, whothrills women the world overwith their fine selection ofdesigner ladies’ lingerie.
Aubade is an avid user of awide range of UPS services,ranging from UPS Express toReturn Services. UPS deliverstheir high end lingerie fromtheir production facility inSaint Savin, France, to over2,300 retail locations in Asia, the United States andthroughout Europe.
How did UPS seduce Aubade?
It probably wasn’t the UPSuniform on its own that caughtAubade’s eye. But more, the complete outfit:
■ The wide range of UPSshipping services offerAubade options to shiptheir products worldwide,
depending on need andurgency.
■ The technology solutionsmean that there is a constantsharing of informationbetween all parties involved,whether it is the productionfacility in France, or a lingerieboutique in Tokyo, Japan.
■ UPS’s global reputationreassures Aubade’s clients thattheir goods will arrive safelyand on time, and returningitems is equally easy. “Ourclients are reassured by theservice provided by the UPS
driver and his package car –they see it as a symbol ofreliable service,” says LaurenceGriffon, Head of InternationalCustomer Service.
Painting the town red… or lilac… or black…
A key requirement for Aubadelies in ensuring that their eightannual collections arrive at the same time to all boutiques in a city, or even in a country, as soon as they are releasedfrom the factory at Saint Savin.As a fashion company, the needfor a consistent look across all
their boutiques makes itnecessary for advertisingmaterial and collections toarrive at the same time, so thatwindow-dressing can be madeconsistent in boutiques acrosstown or the world.
Typically, Aubade uses the UPS Standard service andduring peak periods likecollection launches, Valentine’sDay and Christmas, shipmentsare sent via UPS Express toensure that boutiques remainwell-stocked for the importantgift-giving season.
Aubade also uses UPS’sshipping software UPS WorldShip™ toharmonise their informationsystems such that subsidiaries,clients and employees based at diverse locationsworldwide receive informationabout their shipments at the same time. For Aubade,the integration of UPSOnLine™ Tracking Tool intotheir company’s internalsystems gives visibility andreassurance to the headquartersthat their shipments areindeed arriving safely at allthe necessary outlets.
As a world leader in thefashion industry, Aubadepursues a global strategy of creating an element ofseduction in the design oftheir women’s lingerie.Needless to say, UPS ishelping them carry thatseduction across borders and is proud to accompanyAubade in its internationaldevelopment.
UPS Global Volunteer Week
Case Study Delivery – as Smooth as Silk
October 20th 2003 saw thestart of UPS’s first-ever GlobalVolunteer Week, an internationalservice programme started with the spirit of promotingvolunteerism amongst all UPSemployees worldwide.
Across Europe, UPS employeesvolunteered over 700 hours to help build an animal shelter, distribute books tounderprivileged children, collect food for a food bank as well as cleaning and painting a day care centre.
All over the world, our employeesdevoted their weekend tobuilding schools, planting trees, distributing food to thehomeless and coordinating a blood drive.
UPS Chairman and CEO MikeEskew also joined in, helping60 fellow UPS employeesconstruct a computer lab for aprimary school in China’s HebeiProvince. UPS will be donatingthe computers and will provideongoing computer training forthe school’s teachers.
Nigel Goodson, HR Director, UPS, commented “The UPSGlobal Volunteer Day hasoffered us the chance to becomeinvolved in a wide variety ofprojects and represents UPS’scommitment to the communitiesit operates in, all around theworld. We are very pleased tohave been able to help out in avariety of areas and are proudof our employees for donatingtheir spare time to make the daysuch a success.”
Forum Winter 2004
March
3 National Unity Day Sudan
5 Custom Chief’s Day Vanuatu
8 International Women’s Day many countries including Azerbaijan,Burkina, Congo, Nepal and Vietnam
17 St Patrick’s Day Ireland
19 San José Day Spain
25 Independence Day Greece
29 Youth Day Taiwan
April
6 Chakri Day Thailand
9 Good Friday observed in predominantlyChristian countries
12 Easter Monday observed in predominantlyChristian countries
13 National Day Chad
14 Panamerican Day Honduras
23 Children’s Day Turkey
27 Independence Day Togo
30 Queen’s Day the Netherlands
May
3 Constitution Day Poland
5 Children’s Day Japan
13 Gospel Day Tuvalu
17 Constitution Day Norway
18 Flag Day and University DayHaiti
20 National Day Cameroon
21 Victoria Day Canada
24 Education and Culture DayBulgaria
25 Africa Day many countries includingLiberia, Mauritania, and Zimbabwe
25 Liberation Day Italy
International Holidays
Please note this list is not exhaustive. It represents sample of smaller and bigger, religious and non-religious holidays that are observed aroundthe globe. For a complete picture, visit The Worldwide Holiday & Festival Site (www.holidayfestival.com).
Example: UPS Express Transit TimesContinued from front cover
WorldShip™
Reminder“Shipping” your data isas important as shippingyour packages
For customers using acommunicating version of our shipping software, UPS WorldShip™, it is importantto remember to complete the“end of day” processing taskwhen all shipments for the day have been entered into WorldShip and before the UPS driver arrives to collect them.
Even though your shippingdocuments have been printedsuccessfully, your information isnot uploaded into UPS’s systemsuntil this task is completed.
The benefit of uploading meansyour shipments are immediately“recognised” by our systemswhen they arrive at our facilitiesand subsequently move on theirjourney more efficiently.
This “end of day” activity alsotriggers the despatch of theshipment notification emailsyou have selected, to yourcustomers, so they are able totrack the shipments being sentto them. In addition, it’s acritical process if you are usingour Return Services, as thesecannot work without usreceiving the data from yourWorldShip system.
So, once you have processedyour last UPS shipment for theday, simply select “File” andthen “End of Day Processing”.
Should you receive a last minutepackage after this task has beencompleted, simply enter theshipment details into WorldShipand repeat the end of dayprocessing task.
Forum Winter 2004
Asia Focus
ENG/GEN
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Destination Destination EXPORT time in transit IMPORT time in transit country city letters/documents packages letters/documents packages
China Beijing 2 days 2 days 2 days 2 days
China Hong Kong 2 days 2 days 2 days 2 days
China Shanghai 2 days 3 days 2 days 2 days
China Shenzhen 2 days 2 days 2 days 2 days
Japan Toyko 2 days 2 days 2 days 2 days
Japan Osaka 2 days 2 days 2 days 2 days
Malaysia Kuala Lumpur 2 days 2 days 2 days 2 days
Phillippines Manila 2 days 2 days 2 days 2 days
Singapore Singapore 2 days 2 days 2 days 2 days
South Korea Seoul 2 days 2 days 2 days 2 days
India Bombay 2 days 2 days 2 days 2 days
India New Delhi 2 days 2 days 2 days 2 days
Indonesia Jakarta 3 days 3 days 2 days 2 days
Taiwan Taipei 2 days 2 days 2 days 2 days
Thailand Bangkok 2 days 2 days 2 days 2 days
NOTE: UPS Transit times are based on centrally located postal codes and low value items.Please visit www.ups.com to get the exact time in transit to your destination postal code.
