Upload
cordelia-nicholson
View
227
Download
3
Tags:
Embed Size (px)
Citation preview
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 Who Knew ITIL
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 Certification E-Learning This Quick
and Easy Could Make You Look This
Good.https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 'The Art of Service has dramatically changed the way we deliver
employee training. We can now deliver more training at less cost to a wider audience in a shorter period of
time.'
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day
classroom-based course - you're out of touch with your work for 5 days and, including the course fee, the
costs are insurmountable - take the online learning option instead and
study at your own pace.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 Course Description:
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 This intensive interactive course immerses learners in the practical
aspects of the ITIL v3 Service Lifecycle and processes associated
with the Release, Control and Validation of services and service
delivery.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 The program is part of the Intermediate Capability Stream and focuses on the processes across the Service Lifecycle pertaining to the capability of Release,
Control and Validation management. The principles and activities relevant to the
processes, technology and implementation considerations, and
management and control of the activities are covered within this
program.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 The main focus of this course is on the RCV process activities and
supporting methods and approaches to executing these processes in a
practical, hands-on learning environment.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 This training is intended to enable the holders of the certificate to apply the practices in Release, Control and
Validation of the Service Management Lifecycle.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 This course is designed using an engaging, interactive and flexible
online approach to learning the core disciplines of the ITIL best practice
and positions the student to successfully complete the associated exam: the APMG/CMSE Intermediate Level Certificate Release, Control and
Validation.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 Learning Objectives:
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 At the end of this course, the learner
will gain competencies in:
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 1. Understanding Service Management as a Practice,
Service Operation principles, purpose and objective
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 2. Knowing the important role of Release, Control and Validation in
service provision and understanding of how the in-scope processes
interact with other Service Lifecycle processes
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 3. The activities, methods and functions used in each of
the Release, Control and Validation processes
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 4. The application of Release, Control and Validation processes,
activities and functions to achieve operational
excellence
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 5. How to measure Release, Control and
Validation performance
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 6. The challenges, critical success factors and risks related with Operational
Support and Analysis
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 7. An in-depth understanding of Change Management, Service
Validation and testing, Service Asset and Configuration Management,
Knowledge Management, Evaluation, Release and Deployment, Request
Fulfilment processes
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 8. The roles and responsibilities within these processes and the activities for supporting the Service
Management Lifecycle
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 9. Technology and implementation
considerations surrounding Release, Control and
Validation
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 10. Challenges, critical success factors and risks
associated with this module
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 As well as preparing participants for the
exam.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 Audience: The Operational Support and Analysis
Capability course will be of interest to:
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 1. Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the
intermediate and advanced level ITIL certifications.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 2. Individuals and / or operational staff who require a comprehensive practical
understanding of the Release, Control and Validation processes and how these may be
used to enhance the quality of IT service support within an organization, for example:
operational staff involved in Change Management, Service Validation and testing,
Service Asset and Configuration Management, Knowledge Management, Evaluation, Release
and Deployment, Request Fulfilment processes, Technical Management, IT Operations
Management and Application Management
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 3. IT professionals involved in IT Service Management implementation
and improvement programs. A typical role includes (but is not
restricted to): IT professionals, IT / business managers and IT / business
process owners, IT practitioners.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 By developing participants' knowledge regarding the ITIL
framework it will enable:
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 1. The establishment of a common language between the
business and IT.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 2. Readiness for Release, Control and Validation implementation and
maintenance
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 3. Consistency in support of IT
Services.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 4. Staff better understand their role within the entire Service
Lifecycle
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 Pre-requisites:
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 ITIL v3 Foundation Certificate in IT Service Management or ITIL v2
Foundation Certificate plus Bridge Certificate. It is highly recommended
that you read the Release, Control and Validation book prior to
commencement of this program.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 The program combines short presentations supported by accredited
trainer audio. There are also quizzes and exercises (marking scheme provided) to
ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help
to prepare for the multiple-choice APMG/CSME examination.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 This program is an eLearning Program.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 Program Materials
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 1. Access to presentation with trainer
audio
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 2. The Art of Service Release, Control and Validation Book
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 3. Exercises + Answers (where applicable)
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 4. Mock Exam questions
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 About the Examination and
Certification:
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 1. Completion of the Release, Control and Validation Capability course from an Accredited Training Provider (The Art of Service) is required to sit the
exam.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 2. It is recommended that students should complete at least 12 hours of personal study
by reviewing the syllabus and the Release, Control and Validation book in preparation for
the examination.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 3. The exam is a closed book exam with eight (8) multiple
choice, scenario-based, gradient scored questions.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 4. Exam duration is a maximum 90 minutes (candidates sitting the
examination in a language other than their first language have a
maximum of 120 minutes and are allowed to use a dictionary)
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 5. Each question will have 4 possible answer options, one of which is worth 5 marks, one
which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and
achieves no marks.
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION
1 6. Pass score is 28/40 or 70%
https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
For More Information, Visit:
• https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html
The Art of Servicehttps://store.theartofservice.com