The ISO IEC 20000 Toolkit 1 Witness Spectacular Results!

The ISO IEC 20000 Toolkit

1 Witness Spectacular Results!

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1 ALL the knowledge and skills you need to meet your Information Security Management Systems

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1 ISO/IEC 20000: Does your organization think about it? I think a more appropriate question would be "Why wouldn't your organization be

thinking about it?"



1 The two ISO 20000 standards are, of course, relatively complex

documents. Both the specification and the Code of Practice require effort and commitment to both

understand and implement. This can be a daunting task.



1 Fortunately, however, it is possible to ease this path considerably. The standards can now be obtained together with a range of

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1 This entire library of items included was developed by leading ITSM

professionals, with countless years of experience, and supports all the key

processes.



1 The ISO/IEC 20000 Toolkit contains templates,

presentations, and essential resources:



1 The carefully created Power Point Presentations can be used to

educate, as the basis for management presentations, or when

making business cases for implementation.



1 The supporting documents provided within this Toolkit will help you identify the areas within your

organization that require the most activity in terms of change and

improvement.



1 Additional information and bonus material containing success secrets

to embedding ISO/IEC 20000 into any organization are provided and will enable you to vastly increase your

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1 A Quick Look Inside-This #1 Toolkit

contains:



1 Building a Business Case



1 Example Communication Plan Content List



1 ISO 20000 Easy Explanation Factsheet



1 ISO 20000 Sample Outsourcing Agreement



1 ISO IEC 20000 Introduction Presentation



1 ISO IEC 20000 Presentation

Chapters 6-10



1 ISO IEC 20000 Presentation



1 Management Commitment and Co-ordination

Presentation



1 Mapping Responsibilities



1 Metrics and Reports



1 Scoping Example-Tata Communications Attains ISO

20000 and 27001 Certifications for Managed Services and Data Centers



1 Terms and Definitions and

Acronyms



1 COBIT Factsheet



1 COBIT Presentation






1 Model of a Process-based Quality Management

System



1 ISO 27000 Presentation



1 Mapping-Terms and Usage






1 ISO 38500 Presentation



1 Example-Availability Reporting



1 Example-High Level Goals and KPIs



1 Example-KPIs of the value of Service Management



1 Examples of Service Quality Metrics



1 IT Governance Metrics, Measures, and

Benchmarking-ITIL



1 Presentation



1 Simple Six Sigma Calculator



1 Six Sigma-Short Overview



1 Six Sigma Defining Requirements



1 Six Sigma Presentation



1 Starter Kit Document



1 ISO Assessment Example Chapter 3









1 Process Summary-Budgeting and Accounting



1 Process Summary-Business Relationship Management



1 Process Summary-Capacity Management



1 Process Summary-Change Management



1 Process Summary-Configuration Management



1 Process Summary-Incident

Management



1 Process Summary-Information Security

Management



1 Process Summary-Problem Management



1 Process Summary-Release Management



1 Process Summary-Service Continuity and Availability

Management



1 Process Summary-Service Level Management



1 Process Summary-Service Reporting



1 Process Summary-Supplier Management



1 ISO 20000 FAQs



1 ISO/IEC 20000 Foundation Program Overview



1 ISO/IEC 20000 Professional Program M&I

Overview



1 ISO/IEC 20000 Professional Program Support of IT

Overview



1 Toolkit Roadmap



1 Purchase the Service Desk

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1 The instant you purchase the collection, the factsheets, presentations, and tools included above will be

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The ISO IEC 20000 Toolkit 1 Witness Spectacular Results!