The Interview: Making it Work for You · problem. How did you approach the situation and how did you arrive at the solution? • Tell me about a time when you worked with someone

Career Partners International The Interview: Making it Work for You

Career Partners International Copyright 2018

Congratulations! You’re getting ready to interview. The following resources will be helpful to you as you prepare. These are all available within the online career portal, PowerMyCareer™.

Learn about your prospective employer: D&B Hoovers/Mint Global Research companies in your target area with in-depth profiles, corporate financials, executive listings and biographies, news, and analyst reports on companies around the world.

Prepare for the Interview: Interviewing Section “Preparation” • Be a Good Fit• Adding Value• The Process• Four Types of Interviews• The Interviewer’s Agenda• Answering Questions• Overcoming Objections• After the Interview

Review Interview Questions: Resume Builder • “Interview and Salary” tab• Tips and Advice• Virtual Interview – 25 interview videos and 500 interview questions! Video links include:

o Interview Strategies and Preparationo Best Ways to Prepare for an Interviewo What should you know about the company before the interviewo Question-Answer-Question Cycle and Exampleso Typical Interview Structureo Preparing good questions for the companyo Strengthen the Content of Your Interviewo Words and Body Languageo What does the interviewer really look for in an interviewo The Interviewer’s Agendao Notes and Following-Up

Other Resources: Training Webinars • Networking and Informational Interviewing• Interview Strategy and Preparation• Tough Interview Questions• Negotiating

Career Partners International The Interview: Making it Work for You

Career Partners International Copyright 2018

Handouts: • Tough Interview Questions & Negotiating• Commonly Asked Interview Questions• Tough Behavioral Interview Questions• Winning Questions to Ask the Interviewer• Overcoming Objections (PDF File)• Sample interview evaluation/debriefing form• Post-Interview Review Exercise• Sample Follow-up Thank-you Letters

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2018 Copyright Career Partners International, LLC 1

Interviewing with Confidence – The BasicsMaking it Work for You


• Control Panel Materials Muting Questions Minimize Tech Support: 888.259.8414

• Screenshot• Evaluation• Learning Objectives


Big Ideas

Recognize different types of interviews

Be aware of components of the interview

Understand the value of developing your value proposition

Be prepared for behavioral questions with STAR answers

Have strategies to answer questions you find challenging

Have strategies for post‐interview follow up

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One Word


Types of Interviews

• Telephone – used to “screen out”

• Face to Face – may be multiple interviews

• Panel/Group – make eye contact with everyone

• Video/Skype – choose the background


Types of Interviewers

• Human Resources

• Hiring Manager

• Other Managers

• Direct Reports

• Peers

• Outside Recruiters

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Before the Interview–Know Yourself

Source: Jobvite 2016 Recruiter Nation Report

• Skills

• Characteristics

• Value you bring

• What sets you apart


Before the Interview–Know The Employer

• Job posting

• PowerMyCareer™ portal

• Employer website

• Internet search

• Social media sources


Value Proposition

Strengths that bring value to an organization

Example:

• One – Change Agent

• Two – Leader

• Three – Goal‐Oriented

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Why a Value Proposition?

• Keeps it simple

• Puts you in control

• Reduces fear of saying “the wrong thing”

• Keeps you focused

• Differentiates you from most job searchers

• Makes you memorable & less generic


Using Your Value Proposition

Be Consistent

• Use them all the time, any time you talk to someone

• Use all three themes when answering open‐ended questions

• Use one theme to tie in with closed questions

• To close the interview


Keys to Interviewing

COMMUNICATE YOUR VALUE

WILL DO!

• Motivation

FIT

• Personality

CAN DO!

•Skills

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The Interview Itself

• Timing

• Appearance

• Arrival

• The non‐verbal component

• The verbal component


Interview Format

• Opening• Answer period• Question period• Conclusion• Follow up


Types of Questions

ClosedClosed

OpenOpen

BehavioralBehavioral

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The Interviewer’s Agenda

Personal Impression• Evaluation of presentation

• Attire

• Social skills

• Communication skills

• Professionalism

Competence• Related experience and skills

• Expanding on the resume information

• Ability to do the job

• What experiences demonstrate competence?



Likeability• Organizational Fit

• Would I like to work with this person?• Can you get along with others?• Listening skills• Personality and attitudes toward the

job

Motivation• Is the applicant excited about the job?• Does the applicant project

enthusiasm?• Interested in the field or just looking

for a job?

Leadership• Evidence of leadership in other

settings?• Would applicant set a good example

for the rest of the staff?



• Tell me about yourself.

• Why are you interested in this role?

• Why should we hire you?

• What makes you unique?

• What makes you the best candidate for the job?

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Tell Me About Yourself

Example:

• “I’d be happy to tell you about myself.

• I’m an accountant with a wealth of experience working in your industry.

• I’d like to focus on the three attributes that best characterize me and give you examples of each. These attributes are: interpersonal and communications skills, my ability to solve problems and my well‐developed accounting, financial analysis skills and knowledge. Looking at my interpersonal skills. . .”

• (Give your examples)


Tell Me About Yourself

Example:

• “I feel these skills are critical to any position, but are invaluable in this accounting role. From my research, I have discovered… I suspect analytical skills will be critical in dealing with . . .

• Moving on to my problem resolution…

• So to wrap up. . .”


Key Questions

• What are your STRENGTHS?

• What is a WEAKNESS?

• Significant ACCOMPLISHMENT(s)?

• How would you describe your PERSONALITY?

• What do you want to do 5 years from now?

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Key Questions

• What are you looking for in a job?

• What did you like most / least about your last job?

• What would your boss … peers say about you?


Behavioral Interviewing

SITUATION

TASK

ACTION

RESULTS

“S. T. A. R.” Answers to Behavioral Descriptive Interviewing


Behavioral Interview Questions

Samples

• Describe a situation where you developed an innovative solution to a long‐standing problem. How did you approach the situation and how did you arrive at the solution?

• Tell me about a time when you worked with someone who simply did not share your work values or points of view. How did you handle this experience?

• Tell me about a mistake you made at work. What was it? How did you deal with it?

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Strategy: Listen to the Entire Question

Consider

• What does the interviewer want to learn about me?

• What information do I want or need to convey?

• Am I answering the question that was asked?


Strategy: Clarify or Confirm the Question

Consider

• “I want to be sure I’m clear. Could you repeat the question please?”

• “If I understand your question correctly, you are asking me ..”

• “Let me clarify…”


Strategy: Respond & Create a Dialogue

• Use specific examples of actual situations when answering questions

• “….and I was able to reduce errors by 50%.”

Answer

• Ask a question that links your answer to the available position

• “What is the current error rate in this position?”

Ask

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Salary Question

• “I would like to discuss an entire compensation package once we are both convinced that I am the right candidate. I would like to tell you about…..”

• “The range for this position in the current market is between $_ and $_. I’m sure we can discuss a fair compensation package once we firm up a job offer. I am really interested in your………”

• Defer

• Give a range

• Refer to compensation package


Question

Which 1 or 2 interview questions are the most challenging for you?


Overcoming Objections

• What if the interviewer believes you can’t handle the job?

• What if the interviewer wants to see how you handle confrontation?

• Clarify the concern

• Convey confidence

• Avoid defensive response

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Closing the Interview

Types of Questions You Should Ask :

• Technical

• Fit

• Clarifying

• Next Steps


Closing the Interview

• Ask technical and fit questions that are appropriate.

• Make sure you have made points you wanted to make – think of your Value Proposition.

• Test out interviewer’s doubts or reservations.

• Define the next step. Find out when you can expect to hear about the final decision.

• Make a strong closing statement. If you’re still interested in the job, make sure they know. Be enthusiastic!


After the Interview

• Debrief

• Follow‐up

• Evaluate

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Debrief Action Steps

Ask yourself:

• What should I start doing to help me develop better interviewing skills?

• What should I stop doing to improve my interviewing behavior?

• What should I continue doing to ensure my interviewing skills remain effective?

• What are my top priorities for the next step?


Follow Up

• Address issues raised in the interview

• Rephrase any answer that was weak in the interview session to reinforce your capability

• Express interest in the position

Write a thank you note within 24 hours


Let’s Review

• Express enthusiasm, passion, interest, concern.

• Make eye contact and shake hands. • Listen carefully. Don’t over‐focus on

the next point you want to make.

• You and the interviewer(s) are nervous. Why?

• Be able to talk about weaknesses and make them positives. Take your strengths and reposition them.

• Be prepared to speak about what you think you will like most and least about the job.

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Let’s Review

• Don’t be afraid to jot down questions and take in support material.

• Ask questions to clarify the questions you are asked if they are complex or confusing.

• Recognize the difference between open‐ended and closed questions.


Steps

Research Employer

Prepare for the Interview

Review Interview Questions

Plan Answers

Practice


“Interview and Beyond”

Training

• Interview strategy and preparation

• Insight into the company

• Asking effective interview questions

• Preparing your reference contacts

• The value I bring

• Interview planning

• Position matching

PowerMyCareer™ Portal

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Exercises• Traditional Interview Questions • Behaviorally‐Based Interview Questions • Tips for Phone and Video Interviews • Overcoming Objections • Post Interview Evaluation • Post Interview Notes • 500 interview questions

Tools and Webinars• PowerMyInterview™• Interviewing With Confidence• Negotiating Job Offers

PowerMyCareer™ Portal


Big Ideas

Recognize different types of interviews

Be aware of components of the interview

Understand the value of developing your value proposition

Be prepared for behavioral questions with STAR answers

Have strategies to answer questions you find challenging

Have strategies for post‐interview follow up


Questions

• What did you learn from the presentation?

• What will you do differently as a result of this webinar?

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Thank You!

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Documents

The Interview: Making it Work for You · problem. How did you approach the situation and how did you arrive at the solution? • Tell me about a time when you worked with someone