The Intercultural Conflict Style Inventory

8/20/2019 The Intercultural Conflict Style Inventory

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The Intercultural Conflict StyInventory: A conceptual framew

and measure of intercultural conresolution approaches

Mitchell R. Hammer

Eye Ritthirat and Kathleen H


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Introduction

“Conflict is an essential feature of human interact present in social situations that range from strangstranger to interpersonal relationships to intergrosettings.”


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Conflict Dynamic

● Substantive disagreements“disagreements, differences of opinions, diverg

interpretations, struggles for control, and multipl perspectives… (Geist, 1995)”

● Emotional reaction


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Intercultural Conflict St

“..specific culture groups’ preferred mannercommunicating with the other party around sub

disagreements and feelings toward one anoth

● Report Function: substantive disagreements

● Command Function: emotional response


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A Model of Intercultural Conflict S

Individualism VS. Collectivism

● Individualism

- straight talk

- direct and solution communication styles

● Collectivism

- contemplative talk

- avoidance approaches


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High And Low Context Communication Patt

● High context culture

- indirect communication approaches

● Low context culture

- direct verbal strategies


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Emotionally expressive VS. Emotionally restr

● Emotionally expressive

- value affective engagement and involvement in communicatin

others

- demonstrate feelings through: laughing, gesturing, body postuexpressions

● Emotionally restrained - hide/mask overt emotional expression


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Hammer’s Study

- 106 items were developed to test:- 54 items- direct/indirect strategies

- 52 items- emotionally expressive/emotional

restrained

- In order to test the approaches in which

conflicts are resolved

- 510 people were given questionnaire


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Intercultural Conflict Style Inve


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A model of ICS

- Four bcross-cconflict

resolutstyles


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Discussion Style

- When disagreements occur:- emphasizes a verbally direct approach- emotionally restrained manner

- Overall, when confronting another:- objective facts

- both parties should be wary of injecting

feelings


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Engagement Style

- When disagreements occur:- emphasizes a verbally direct approach- emotionally expressive manner

- Overall, when confronting another:- both parties work towards a positive reso

with emotion and verbal intensity


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Accommodation Style

- When disagreements occur:- emphasizes a verbally indirect approach- emotionally restrained manner

- Overall, when confronting another:- indirect speech --- emphasise of ambigu- minimizing the level of conflict present


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Dynamic Style

- When disagreements occur:- emphasizes a verbally indirect approach- emotionally expressive manner

- Overall, when confronting another:- use of exaggerated language often couple

repetition


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Applications of the ICSI“ Recognizing these various styles and then develop

inclusive conflict resolution systems and approaches is facilitated through the use of the four quadrant ICS mothe ICSI” (p. 692).

- Improve organizations abilities to valuintegrate diversity

- Family dispute resolution efforts


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Questions- Do you belong more towards a certain style of confl

resolution (ie. discussion, engagement, accommodadynamic)? Do you think that has something to do wcultural upbringing?

- When interacting with another type of conflict styletypically make you aggravated or annoyed? Can you

a specific example? Did you have to accommodate fother person’s style?

- In the context of a classroom, do you think using thdimensional model would be beneficial? Why or wh

Documents

The Intercultural Conflict Style Inventory