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THE INSIDER B04418 | ACR-1750531 WINTER 2012 Sleighbells Ring are ya listenin’..... Wait, what? That’s a false alarm I hear? Holiday decorations can often times cause your motion dectors to set off your home security system. Here are some tips from Ener-Tel to help prevent false alarms this holiday season: THE INSIDER WINTER 2012 IN THIS ISSUE 2 Family, Friends, Temporary Users and Holiday Travel 3 San Angelo Police Department Services 3 Hosted Video Services 4 Carrie Maier, Cornerstone Award MOTION DETECTORS & HOLIDAY DECORATIONS Always ensure that hanging or moving decorations will not activate motion detectors, especially when your heating systems come on. If you don’t know the location of your motion detectors or the area they cover, contact our service department for assistance. We can help determine what your motion sensors “see”, hopefully avoiding potential false alarms. Once your decorations have been placed, inspect to make sure that they do not interfere with any window or door contacts. Firmly secure outdoor lights around doors and windows so that they will not activate glass break detectors in the event of winds or storms. Check doors and windows for cracks or a loose fit in the frame, as inclement weather and wind gusts during the winter season could also cause false alarms. If your doors and windows are loose, coordinate their repair with our service department to avoid unnecessary false alarms.

The Informer - False Alarm Newsletter

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Winter 2012-2013 edition of The Informer, Ener-Tel's False Alarm Prevention Newsletter

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Page 1: The Informer - False Alarm Newsletter

THE INSIDER B04418 | ACR-1750531 WINTER 2012

Sleighbells Ring are ya listenin’.....Wait, what? That’s a false alarm I hear?

Holiday decorations can often times cause your motion dectors to set off your home security system. Here are some tips from Ener-Tel to help prevent false alarms this holiday season:

THE INSIDER WINTER 2012

IN THIS ISSUE2 Family, Friends, Temporary Users and Holiday Travel

3 San Angelo Police Department Services

3 Hosted Video Services

4 Carrie Maier, Cornerstone Award

MOTION DETECTORS & HOLIDAY DECORATIONS

• Always ensure that hanging or moving decorations will not activate motion detectors, especially when your heating systems come on.

• If you don’t know the location of your motion detectors or the area they cover, contact our service department for assistance. We can help determine what your motion sensors “see”, hopefully avoiding potential false alarms.

• Once your decorations have been placed, inspect to make sure that they do not interfere with any window or door contacts.

• Firmly secure outdoor lights around doors and windows so that they will not activate glass break detectors in the event of winds or storms.

• Check doors and windows for cracks or a loose fit in the frame, as inclement weather and wind gusts during the winter season could also cause false alarms.

• If your doors and windows are loose, coordinate their repair with our service department to avoid unnecessary false alarms.

Page 2: The Informer - False Alarm Newsletter

THE INSIDER B04418 | ACR-1750531 WINTER 2012 2

Family, Friends, Temporary Users and Holiday Travel

The Holiday Season provides an opportunity for family and friends to visit and children are home from college. Law enforcement reports indicate that false alarms do increase during this time.

• Ensure that everyone with a key to your home knows how to properly operate your alarm system.

• Retrain your children home from college and remind them of the passcode and password.

• Instruct everyone with access to your home or business on the appropriate procedures for canceling law enforcement response should a false alarm occur.

• Advise Ener-Tel if you will be out of town and

provide us with phone numbers to contact you in the event of an alarm activation.

• If you have house-sitters, ensure they know how to operate the alarm system, cancel a dispatch, and have been provided with temporary passwords. Inform Ener-Tel of those temporary passwords and contact phone numbers for the house-sitters.

Now that Ener-Tel has your home protected, what about your business? Many small businesses now rely on Ener-Tel’s hosted video services. Here are just a few benefits that hosted video can provide:

• Real-time monitoring• Stored video on a separate server• Reduce loss of stored video

• Access from anywhere/anytime with a network connection

• Event notification• Reduced false alarms• Access from mobile devices including

Apple iPhone/ iPad, Blackberry, and Android.

Ask us about CloudVIEW! Ener-Tel’s

hosted video service!

Page 3: The Informer - False Alarm Newsletter

THE INSIDER B04418 | ACR-1750531 WINTER 2012 3

This is a visual representation of reported property crimes over a one week period. By being aware of criminal events, and calling the police department when you see something suspicious, you can help reduce the crime rate in your neighborhood. Public safety is everyone’s business so get involved in making our community a safer place to live. Call Crime Stoppers at 325-658-HELP (4357) or visit their website at http://sanangelocrimestoppers.com. You can also submit crime tips or make online police reports at http://sanangelopolice.org.

The following information was provided by SAPD for use when traveling out of town. To Request a House Watch, go to SanAngeloPolice.org and look for the "Request a House Watch" icon. Once you click the link, you will be recquired to agree to the terms and fill out the appropriate form. SAPD stressed having a "local, on-call" person (preferably a trusted neighbor) available for officers to call in case something is amiss.

As we all know, a security system is one of the best lines of defense in home invasion, but the more we can do to protect our homes and neighborhoods, the better.

RENEW YOUR ACCOUNT TODAY AND

RECIEVE FREE UPGRADES TO YOUR

HOME SECURITY SYSTEM!

CALL 325.658.8375

San angelo ProPerty Crime maP

Ener-Tel asks you to be aware of crime happening in your neighborhood. Current Ener-Tel customers can earn cash for referring a friend or family member. If they sign up for a new account*, you will receive a $50 VISA Debit Card in the mail. *Certain restrictions and rules may apply. Contact us for details.

Page 4: The Informer - False Alarm Newsletter

THE INSIDER B04418 | ACR-1750531 WINTER 2012 4

Presorted Standard

U.S. Postage

PAID

San Angelo, Texas

Permit No. 240

Congratulations to Carrie Maier for recei_ving the Presidential Cornerstone Award from the San Angelo Home Builders Association.

Way to go Carrie! Everyone at Ener-Tel appreciates your hard work and dedication to the San Angelo HBA!

(L) Carrie Maier, Sales Representative, Ener-Tel Services, Inc.

(R) Eric von Rosenberg, von Rosenberg Custom Homes and President of the San Angelo Home

Builders Assoc.

FOR INFO ON ANY OF OUR PRODUCTS OR SERVICES,

VISIT PROTECTTEXAS.COM