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The Impact of Culture8 Tips for Working Globally
Kari Heistad, CEO Culture Coach International
In Asia, some parts of Latin America and the Caribbean, not making eye contact is a sign of respect.
Don’t assume that a lack of eye contact means someone is hiding something, disengaged or lying.
Tip #1: Watch Eye Contact
Tip #2: Drink Endless Cups of Tea
Take time to develop trust and personal connections
Tip #3: Skip the Cold Calling
Get personal introductions as much as possible, preferably from a trusted partner with a large network.
Tip #4: Be Formal
Don’t use first names until invited to do so.
Titles matter, use them appropriately.
Be formal in emails, phone calls and in person.
Tip #5: Yes Means I Heard You
Yes in cultures with an indirect communication style means “I heard you.”
Do not assume that a yes means a deadline will be met or that it is realistic.
Tip #6: Ask Open Ended Questions
To check for understanding ask open ended questions such as: What do you see as
challenges to meeting this deadline?
How do you see us moving forward?
Tip #7: Check Your Colors
Red China, Russia = good luck,
India = Purity South Africa = Mourning
Yellow Egypt, Burma = Mourning
Orange Ireland = Religion, protests
White China, Japan = Mourning,
India = Unhappiness
Tip #8: Know the Hierarchy
Figure out who is really the “one in charge”
Understand how important the hierarchy is to your client, what they can/cannot do.
Resources
CultureCoach.bizResource section
has lots of weblinks and resources
Monthly Cultural Quick Tip e-Newsletter (free)