Embed Size (px)
DESCRIPTION
Full Project with free access
Citation preview
THE IMPACT OF
ADVERTISING ON
CONSUMER PURCHASE
DECISION.
(A study of GIJ students)
E. K. BONNEY
2014
i
TABLE OF CONTENT
TABLE OF CONTENT ........................................................................................................................... i
LIST OF TABLES, PLATES AND FIGURE ....................................................................................... iii
ABBREVIATIONS ............................................................................................................................... iv
ACKNOWLEDGEMENTS AND DEDICATION ................................................................................. v
ABSTRACT ........................................................................................................................................... vi
CHAPTER ONE ..................................................................................................................................... 1
1. INTRODUCTION .......................................................................................................................... 1
1.1. BACKGROUND STATEMENT ............................................................................................ 1
1.2. PROBLEM STATEMENT ..................................................................................................... 9
1.3. RESEARCH OBJECTIVES / AIMS .................................................................................... 10
1.4. SIGNIFICANCE OF STUDY .............................................................................................. 11
1.5. SCOPE OF STUDY .............................................................................................................. 11
1.6. ORGANIZATION OF THE STUDY ................................................................................... 12
CHAPTER TWO .................................................................................................................................. 13
2. LITERATURE REVIEW ............................................................................................................. 13
2.1. INTRODUCTION ..................................................................................................................... 13
2.2. THEORETICAL FRAMEWORK / CONCEPTUAL FRAMEWORK ................................ 14
2.3. REVIEW OF RELATED STUDIES .................................................................................... 21
2.4. HYPOTHESIS TO BE TESTED .......................................................................................... 28
2.5. RATIONALE FOR THE HYPOTHESIS ............................................................................. 28
2.6. OPERATIONAL DEFINITIONS OF TERMS .................................................................... 29
CHAPTER THREE .............................................................................................................................. 30
3. METHODOLOGY ....................................................................................................................... 30
3.1. INTRODUCTION ................................................................................................................ 30
ii
3.2. DESIGN ................................................................................................................................ 31
3.3. SUBJECTS / POPULATION AND SAMPLE ..................................................................... 32
3.4. INSTRUMENTS FOR DATA COLLECTION .................................................................... 34
CHAPTER FOUR ................................................................................................................................. 36
4. ANALYSIS AND FINDINGS ...................................................................................................... 36
4.1. INTRODUCTION ................................................................................................................ 36
4.2. ANALYSIS AND FINDINGS .............................................................................................. 36
CHAPTER FIVE .................................................................................................................................. 47
5. DISCUSSIONS AND CONCLUSIONS ...................................................................................... 47
5.1. INTRODUCTION ................................................................................................................ 47
5.2. DISCUSSIONS ..................................................................................................................... 47
5.3. CONCLUSIONS ................................................................................................................... 49
5.4. LIMITATIONS OF STUDY ................................................................................................ 49
5.5. SUGGESTIONS FOR FURTHER STUDIES ...................................................................... 50
REFERENCES / BIBLIOGRAPHY ..................................................................................................... 51
APPENDIX ........................................................................................................................................... 57
Questionnaire .................................................................................................................................... 57
iii
LIST OF TABLES, PLATES AND FIGURE
Table 4- (i). Medium of exposure ......................................................................................................... 39
Table 4- (ii). Time of exposure ............................................................................................................. 40
Table 4- (iii). Evaluation of advertisement ........................................................................................... 41
Table 4- (iv). Factors that influence purchasing ................................................................................... 45
Figure 1- (i). Billboard Advertising of MTN Telecommunication Company in Ghana ......................... 3
Figure 1- (ii). Billboard of Coca-Cola in Ghana ..................................................................................... 3
Figure 2- (i). AIDA model .................................................................................................................... 17
Figure 2- (ii). Hierarchy of effect model ............................................................................................... 19
Figure 2- (iii). Findings of survey by Dynamic Logic .......................................................................... 24
Figure 4- (i). Gender distribution of respondents ................................................................................. 36
Figure 4- (ii). Age range of respondents ............................................................................................... 37
Figure 4- (iii). Exposure to advertisement ............................................................................................ 38
Figure 4- (iv). Frequency of exposure .................................................................................................. 40
Figure 4- (v). Believe in advertisement ................................................................................................ 42
Figure 4- (vi). Importance of advertisement ......................................................................................... 43
Figure 4- (vii). Purchase based solely on advertisement....................................................................... 43
Figure 4- (viii). Purchasing an advertised product ................................................................................ 44
Figure 4-(ix). Satisfaction level of using advertised products .............................................................. 46
iv
ABBREVIATIONS
GIJ ------------------------------- Ghana Institute of Journalism
v
ACKNOWLEDGEMENTS AND DEDICATION
Glory be to God for the strength, wisdom and the ability to complete this study.
I thank my parents, brothers and everyone who has in any way contributed to the completion
of this study.
I am grateful to my supervisor, Mr. Kwayie Dwumah Kuffuor for his guidelines and
corrections throughout this project.
Thank you to all lecturers of the Ghana Institute of Journalism for their tuition and support
that has brought me this far.
Finally, I am most grateful to my respondents for taking the time to answer my questionnaire.
I dedicate this research to my Parents, Mr. Peter Kwabina Bonney and Mrs. Dora Bonney.
vi
ABSTRACT
Advertising bridges the gap between companies and their target. It creates a platform that
provides an opportunity to introduce a new product or remind consumers about existing
products. Consumers often judge the satisfaction they derive from using the product to what
is portrayed in the advertisement. From the consumer’s point of view, the purpose of
advertising is to obtain information about goods and services that are available for sale
(Warmke et al. 1977: 66). Consumers take the careful decision to patronize products and
services based on several reasons they consider as important. This research has the ultimate
objective to examine the impact advertising has on the consumer’s decision to purchase a
product. Despite the key role of advertising on consumer buying decision, other factors such
as product packaging, quality, endorsement from previous users and sometimes product
esteem influences the consumer’s stage of taking action towards a product. It is important to
the seller for advertising to establish a trade name, slogan or product image (Warmke et al.
1977: 66). Companies employ the advertising function to convince people to develop interest
and patronize it. The major role of this function is realized in brand positioning. According to
Sabruto Senupta, a celebrated Indian author as cited by Jethwaney and Jain (2006: 86-87),
advertising involves the perception it brings about in the mind of the target consumer. This is
what can result in the consumer’s action of patronizing the product or service.
1
CHAPTER ONE
1. INTRODUCTION
This chapter gives a description of the background statement, problem statement, research
objectives, significance, scope and the organization of this study.
1.1. BACKGROUND STATEMENT
A conversation with a friend raised an interesting point that motivated the researcher to do a
study on the topic “The impact of advertising on consumer purchase decisions.” In summary,
he stated emphatically that he does not purchase products that are “over advertised” or
“overhyped” (as he puts it). He backed his purchasing decision with the reason that a good
product does not necessarily need to be advertised so often to sell. Similarly, Yelbert (2010)
in her research “Effects of advertisement of hair products on student’s purchasing habits”
found out that some people think advertising is highly deceptive and influences the individual
to buy inferior products (Yelbert, 2010). Also, Naomi Klein in her book “No Logo” explains
that a brand is not created in the factory anymore, but rather created in the office. Klein
describes the brand as a non-reflection of quality but a reflection of what the marketing
department wants it to stand for. She indicates that instead of producing things, companies
are rather producing images of things (Klein, 2000). Advertising helps to create top of the
mind awareness of a brand and aims at facilitating brand recall (Ingavale, 2013). In addition,
my friend stated heartily that “If the product is good, it will sell itself.” He made the claim
that people will continue to buy it after using it for the first time. Therefore, he has the notion
that products that have inferior quality are the ones that are “overhyped” (advertised often) to
make sales. The question here is, how would people get to know about the product’s
2
existence without advertising? He further added the 1Twi proverb “Awhini pa nkasa” which
literally means “good things do not talk or praise themselves” (Good products do not need
too much advertising to sell). Deceptive advertising practices appear repeatedly and therefore
consumers should know how to recognise and be on guard against them (Warmke, et al.,
1977: 75) Advertising may be defined as any paid form of non-personal presentation of ideas,
goods or services by an identified sponsor (Perreault & McCarthy, 1997: 42). Abiodum
(2011) also defines advertising as a non-personal paid form of “communication about an
organization or its product to a target audience through a mass broadcast medium by an
identified sponsor.” These definitions clearly establish that every product, service or idea
being promoted has an identifiable sponsor, brand owner or service provider. Advertising has
become an integral part of our social and economic system. In our complex society,
advertising has evolved into a vital communications system for both consumers and
businesses (Belch & Belch, 2003: 5). The encyclopedic dictionary of marketing defines
advertising appeal as “the basis or approach used in an advertising messages to attract the
attention or interest of customers and or influence their feelings toward the advertised
product, service or cause.” In real sense, it is the method used by companies for creating
awareness of their products, as well as making new products known to the new and potential
consumers. Advertising as a promotional tool also tends to remind, reassure and influence the
decisions of the consumers because an advertisement itself enlightens, and persuades
consumers on their acceptability of the product offering. For any promotional activity to be
called advertisement, it must be paid for (Abiodum, 2011: 1). These adverts try to portray a
positive sense of their brand in other to attract people to it. Advertising takes many forms.
This can be done through public announcement in a newspaper; on a radio or television
1 Twi is a language of the Akan people in Ghana.
3
station; on the internet and outlets such as the use of posters, banners, billboards, brochures
among others (Robbs, 2009). Figure 1-(i) and Figure 1–(ii), show some advertising billboards
in Ghana.
Figure 1- (i). Billboard Advertising of MTN Telecommunication Company in Ghana
(Source: www.gosafrica.com/ /modules/mod_image_show_gk4/cache/banners.image2gk-is-
83.jpg)
Figure 1- (ii). Billboard of Coca-Cola in Ghana
(Source: www.gosafrica.com/ /modules/mod_image_show_gk4/cache/banners. image7gk-1)
4
People have different preferences and choices. This can be due to the diverse experiences and
backgrounds of individuals. The past experience and state of mind of the person subjected to
advertising may determine the impact that advertising has on him or her. (Abiodum, 2011).
This preference is usually referred to as consumer behaviour. The market is such that
consumer tastes are increasingly differentiated and maintenance of high service quality in the
face of rising cost of essential factors is necessary. Advertising in competing brands is seen to
be increasing very rapidly and has created a situation to make consumers more
knowledgeable about products and services in the market (Abiodum, 2011). According to an
advertising review by Robbs (2009), it is estimated that an average person in the United
States may encounter from 100 to about 500 adverts in a single day. We are exposed daily to
literally hundreds of advertising messages (Warmke, et al., 1977: 77) Advertising has
gradually evolved from the local stage to an international level. “More than ever before,
corporations are looking beyond their own country borders for new customers” (Robbs,
2009). The selection process of one brand over all other brands optimizes the consumer’s
utility. This optimization is done under uncertainty, since the buyer may not have absolute
information about the product (Bjournstad, 2003: Levin, 2006).
Consumers must always choose between making an immediate decision (to buy or not to
buy) and delaying this decision to seek additional information, and thus reduce the decision
risk. This reveals how advertising casts its shadow on consumer culture (Hackley, 2005). To
purchase a product or a brand, buyers need a certain level of information; pre-purchase
information-seeking activities depend on four factors. Two factors are purchase-situation
related, and the two other factors relate to the type of product and market (Bjournstad, 2003).
Wilkie defined consumer behaviour as “the mental, emotional, and physical activities that
people engage in when selecting, purchasing, using and disposing of products and services so
5
as to satisfy needs and desires” (Wilkie, 1994). Everybody has a reason why they choose to
purchase or use a particular product.
An advertisement reaching a potential buyer while the buyer is seeking information will have
a greater impact, since the buyer is spared the time and effort needed to seek out this
information himself. He or She is less likely to turn to competing brand advertisements to
obtain the additional information. In other words, buyers are generally more responsive to
different brand advertisements while they are seeking information on these brands. This is
why they become a choice target for the advertiser, provided the advertiser can identify and
locate them. To assess the products in a consideration set, the buyer uses evaluation criteria,
objective characteristics that are important to the buyer (Pride & Ferrell, 2008: 125).
Every business organization that is determined to succeed has to adopt an effective system for
the promotion, distribution and sales of its services. In order to fully understand the situation
the problem has to be determined if advertising has any impact on the volume of sales for the
consumer preference of a particular service (Abiodum, 2011). Advertising has the ultimate
goal of expanding sales and consumption in two ways. It both reminds and teaches.
Advertising reminds consumers in order to influence their immediate brand choice and
teaches to increase brand awareness (Broadbent, 1997). This makes it easier for future
advertising to influence brand choice. Broadbent describes the mathematical manifestation of
this behavioural process as “adstock” (Broadbent, 1997).
Advertising is the key for building, creating and sustaining brands. Advertisements play a
major role in persuading, informing and reminding both potential and existing customers
towards making a purchase decision (Ingavale, 2013). Most advertising is intended to be
persuasive to win comments to a good, service or idea. The advertising objective declares
6
where the advertiser wants to be with respect to consumer awareness, attitude and preference
(Buvee & Arens, 1994: 216). Advertisers creates advertisements with a variety of objectives
in mind. They may have the ultimate goal of getting people to sample a product, or
persuading them to take an action (Jones, 2002). Significantly, the media is the carrier of
advertising messages from the sender (Advertisers) to the receiver (Target Consumer)
(Hansten, 2009). The impact of such advertising is to persuade the consumer's purchasing
power (Abiodum, 2011). Majority of adverts use appealing images and persuasive words as a
code to convince individual’s perception about the product. Persuasion has been defined as
human communication that is designed to influence others by modifying beliefs, values or
attitudes (Oberholzer et al., 2008). This method of persuasion in advertising is based on
reflexive purposes of imitation and the desire to be what is in the advert (Yelbert, 2010).
Consumers are exposed daily to adverts of persuasive nature (Blake et al., 2013).
Advertising plays a vital role in shaping dreams and aspirations and helps customers take
conscious product and brand decisions. Often, advertisement with endorsements creates easy
remembrance for the customer’s for the advertised product. The customer tends to associate
the brand with the celebrity and can easily register the brand in their mind (Ingavale, 2013).
Perceptually, the role that advertising play in consumer’s culture is why it is necessary to
research on the impact of advertising on the consumer’s purchase decisions. William
Bernbach, a U.S. advertising executive states that “Advertising is not a science. It’s a
persuasion. And persuasion is an art” (Encarta Student [DVD],2009). The promotion practice
of advertising is strategically used to “induce consumers to purchase goods and services”
(Robbs 2009).
7
Measuring the influence of advertisement in consumer brand preference is very essential for
every marketer. If advertisement does not create any positive change in consumers’ brand
preference, all the resources such as money, time and efforts spent on advertisement will go
in vain (Ingavale, 2013).
Consumer behaviour can be defined as the process and activities people engage in when
searching for, selecting, purchasing, using, evaluating, and disposing of products and services
so as to satisfy their needs and desires. Most advertising agencies try to understand the mood
and desires of their target market in their approach to advertising (Pope, 1983). A 1986
research, by Hill and Gardner on people and advertising shows explicitly that, consumers
consciously or unconsciously utilize the buying process to manage their moods. The basis of
this is to search for emotional stimulation which is an important motivation for individuals
when selecting products to consume (Hill and Gardner 1986). “The most common types of
appeal are based on price or value; quality; star identification; ego; fear and/or anger” (Jones,
2002). Often, advertising agencies through their adverts, seek to build a lasting relationship
with people. As a result, they find ways to turn one-time purchasers into lifelong customers
(Robbs, 2009). In the book “Contemporary Advertising”, Buvee and Arens classify
advertising based on four factors. The factors are target audience, geographical area, medium
and purpose (Buvee & Arens, 1992: 8-14).
Robbs, in His review “Advertising”, identifies two broad categories of adverts. They are;
Consumer advertising and Trade advertising (Robbs, 2009). According to Robbs, consumer
advertising is directed at the public whiles Trade advertising is directed at wholesalers or
distributors who resell to the public (Robbs, 2009). This research however, is concerned with
consumer advertising, the form of advertising that is targeted directly to the consumer.
8
Increasingly, advertising has become an inevitable strategy used to promote a product,
business, or event to attract and increase public interest. Consumer promotions involve the
extensive use of techniques, such as “sampling of goods and services, to encourage the trial
of products” (Robbs, 2009). In 2012, the producers of “Schweppes malt” organized a sample
test on GIJ campus to introduce the new product to students. The main objective was to get
the attention of the students to consume the new product. British-born Canadian writer and
economist, Stephen Leacock explains this style of advertising as a tool for “arresting human
intelligence long enough to get money from it” (Encarta, 2009). This strategy is why I believe
the producers of Schweppes malt organized a sample test at GIJ.
Even though most adverts are designed to promote the sale of a particular product, some
adverts are however intended to promote a belief, idea or specifically influence behaviour.
An advert may be used to encourage people not to “drink and drive” or engage in illegal
transactions. (Robbs, 2009). Some people will strongly argue out that advertising actually has
social and economic benefits. Contrary to this, others may also criticize advertising to be
deceptive. For this reason, most countries have bodies that regulate advertising. These bodies
“help prevent deceptive adverts and limit the visibility of certain kinds of adverts” (Robbs,
2009). Buvee & Arens also acknowledge the fact that the government, industry and consumer
groups also play a very important role in regulating adverts (Buvee & Arens, 1992: 55).
This study analyzes and attempts to identify the various reasons “why” people buy “what”
and “when”. There is an overall objective to understand whether consumers purchase
product because of messages and ideas projected in advertisements or for other reasons. The
study also has the objective to identify the reasons that motivates the companies and
organizations to engage in advertising. Researchers have identified six fundamental
9
principles on which they believe advertising campaigns run. These principles are: To score
attention ; To arose interest ; To create desire ; To incite action ; To develop and sustain that
interest ; and To create good will (Shahid, 2009).
1.2. PROBLEM STATEMENT
Have you ever taken time to count the number of adverts you are exposed to daily? This
could be through radio, television, newspapers and magazines, billboards, websites and other
forms of media outlets.
There are several questions that revolve around the relationship between advertisers and their
target audience (Consumers). Why do producers of goods and services advertise their
products? How would people (consumers) find products or even make choices between
several products if there were no adverts about the products? Do these adverts really have an
impact on the consumer’s choice of whether to buy or not? Do consumers trust advertisers?
What are the perceptions of people about products that are advertised? What is the evidence
that there is a relationship between adverts and purchasing decisions of the consumer? What
are the effects of these adverts on consumers? This research basically seeks to identify the
level of impact adverts have on the consumer’s decision to buy or not. In order to stimulate
and elicit positive response from the target audience, effective market research must be
undertaken on consumer behaviour to gather vital information about them. These information
includes their preference, age, buying habits, who makes the buying decisions and others
(Tuckwell, 1992: 83)
10
Research Questions
This research seeks to answer questions such as;
a) Do adverts have an impact on consumers?
b) What are the effects of advertising on consumers?
c) Do consumers purchase products because of images and celebrity endorsement in
adverts?
d) How true and effective is the information provided in the adverts?
e) Does the consumer get the satisfaction promised in the advert after they use the
product?
f) To what extent does advertising impact the purchasing decision of the consumer?
Are there other reasons why consumer’s purchase products?
1.3. RESEARCH OBJECTIVES / AIMS
The major objective of this research is to find out if adverts have an impact on the purchasing
decisions of consumers. Also, the researcher is interested in finding out the extent to which
these impacts of advertising actually works.
Specific Research objectives are:
I. To identify the extent to which consumers are affected by the messages and
strategies used in adverts.
II. To understand the power of persuasion in advertising.
III. To find out if there are other reasons why people purchase Products.
IV. To identify the advertising media that gets the attention of consumers.
11
1.4. SIGNIFICANCE OF STUDY
The investigation into this subject matter is very necessary to both advertisers and consumers.
This study will;
a) Inform consumers on how advertisers try to persuade them to purchase
their products.
b) Inform producers, companies and marketing organizations and advertising
agencies if their strategies are effective. (Generates results).
c) Help consumers understand the effects of certain deceptive messages in
adverts.
d) Help advertisers to identify the advertising medium that gets the attention
of consumers.
e) Inform Advertisers about their level of impact on the buying power of the
consumer.
1.5. SCOPE OF STUDY
The scope of this study is restricted exclusively to the Ghana Institute of Journalism. The
purpose for selecting this institute is to ensure easy data collection due to financial constraints
and limited time.
12
1.6. ORGANIZATION OF THE STUDY
This project will be grouped into five (5) chapters.
Chapter one deals with the introduction of the study. This chapter is composed of a
description of the background statement, problem statement, research objectives,
significance, scope and the organization of the study.
Chapter Two deals with literature review. This includes a review of existing studies;
evaluation and analysis of relevant theories and also operational definition of phrases.
Chapter three focuses on methodology. This involves the various approaches that will
be used during the research.
Chapter four brings to bare the findings. It deals with analysis and interpretation of
data collected.
Chapter five will provide a summary, conclusion and recommendation for further
study, and where there are any limitations, it shall be clearly stated.
13
CHAPTER TWO
2. LITERATURE REVIEW
2.1. INTRODUCTION
This chapter is about related studies, theories and advertising communication models that
form the foundation for this research. Over the years, several theories and advertising models
have being developed to explain consumer purchasing decisions. These theories attempt to
describe the sequence of behaviour when consumers are making purchase decisions (Hoang,
2013).
Advertising communication models are conceptual ideas that relates to the organization of
sales and products and how they are marketed. Advertising must have a clear message
(printed, spoken, graphical or pictorial) which is targeted at consumers or audiences with the
aim of persuading them to purchase a product, service or adhering to the message it projects
(Rossiter & Percy 1985).
Advertising agencies operate with these models and ideas whenever they create a concept.
The first task in promoting any new product is to create awareness that the product exists.
The second is to provide enough information to enable learning about the product for the
prospective customer to make an informed decision. Finally, the marketer wants to be
persuasive enough to stimulate the customer's desire and motivation to satisfy his or her
needs or wants by purchasing and repurchasing the product. These three personal processes
of consumer behaviour; perception, learning, and motivation are extremely important to
advertisers (Arens & Bovée, 1994:133-137).
14
2.2. THEORETICAL FRAMEWORK / CONCEPTUAL FRAMEWORK
Advertisers are constantly trying to define models on how advertising works. From these
models, they often try to pick meaningful communication objectives (Bovee et al., 1995).
These models show several phases of communication, progressing from initial awareness up
to the decision to make a purchase (Jones 1986). This study therefore is to investigate the
consumer purchase decision and find out if advertising is a determining factor. In order to
determine the factors that influence the preferences of the millennial generation, an
understanding of how consumer’s generally think and behave in buying situations is vital.
Understanding consumer behaviour and knowing customers have and never will be simple.
Consumers may say one thing but do another (Engel et al., 1979). These issues have led to
the development of several theories to understand the consumer purchasing decision process.
In other words, marketers can apply various stimuli and observe the conduct of consumers
but they cannot observe the consumers’ actual thought processes. This hidden information is
considered to the black box. In an attempt to obtain some understanding, marketers study
consumer behaviour (Futrell, 1999). Many researchers describe consumer behaviour as the
study of individuals or groups and the mental, emotional and physical processes they use to
select, obtain, consume and dispose of products and services, to satisfy needs and wants and
the impact that these processes have on consumer and society (Krugman, 2013).
There are numerous models trying to explain consumer behaviour. These models generally
deal with various stimuli, influential factors, the decision-making process and outcomes.
This study will be based on the AIDA model, the hierarchy of effect model, and the magic
bullet theory (hypodermic needle).
15
AIDA model
This model was propounded by Elmo Lewis. This is an approach used by many advertisers to
describe the different phases of consumer engagement with an advertisement. It basically
explains the way a consumer process information they are exposed to in the media (Colley,
1984). In order for advertising communication to be successful, prospective buyers become a
target for advertising messages (Rossitor and Percy, 1985). The individual must process the
elements in an intended manner so that the advertising results in communication effects. This
communication effect must be connected to the brand which in appropriate circumstances
will produce action (Purchase of the product or service). Actions can also include a variety of
desired target behaviour on the part of distributors or consumers. This behaviour can be in the
form of sales enquiries, or visit to retail outlets. It identifies the stages which describe the
processes a consumer goes through to become a potential customer. The stages identified by
this model are; Awareness; Interest; Desire; and Action (Glowa, 2002). The model depicts
that; awareness will cause or attract the attention of the consumer to the product. This will
further arouse the interest and possibly lead to the consumer’s desire for the product.
Advertisers believe that when the consumer gets to the stage of “desire formation” for the
product; he or she is likely to take an action which the advertiser see will be purchasing the
product (Lavidge and Steiner, 1961).
Different advertisers publicize advertising information differently and try to make consumers
aware by getting their attention through modern communication methods. Advertisers use
appealing information and images to convince consumers about the benefit they’ll get from a
product and services, and how that product can help solve their problems. Therefore it is very
necessary for the information to spark the consumer’s interest with a concise, brief and
16
accurate explanation of features and benefits of the products that are being promoted
(Hansen, 1972: 8-15).
The desire is created, by the use of keywords to convince the consumer that the product is
what they really need. Advertisers propagate their offers and the value of their product and
people are moved because of the action it projects (Jones, 1986).
This demonstrates that consumers must be aware of a product’s existence, be interested
enough to pay attention to the product’s features, benefits, and develop a strong desire to
have benefits from the products offerings. Thus the fourth stage (action) would come as a
result of the individual’s movement through the three stages of awareness, interest and desire.
Bovee et al. (1995) indicates that whatever the variety, these models are based on the
assumption that people first learn something from advertising, then form feelings about the
product in question. Finally, they take action (purchasing a product). This order of stages is
often called the “learn-feel-do sequence” (Bovee et al., 1995). In reference to the AIDA
model, advertising is aimed at generating a strong desire which can stimulate or trigger an
audience to take action about a product. This clearly shows that the level of impact an advert
may have on a consumer depends on the interest and desire created in the ad. This may or
may not lead to an action (purchasing) towards the product being advertised.
Frequency of exposure can be a contributing factor to gradually generate consumer interest,
desire and lead to action that contributes to patronage. In an effort to improve messaging and
to gain the audience’s attention, advertisers create branding and moments that will resonate
with target markets and motivate the audience to purchase the advertised product or service
(Abiodum, 2011). The model is shown in Figure 2 – (i).
17
Figure 2- (i). AIDA model
(Source; http://www.guerrillaonline.com/date/up-editor_1254654669976.jpg)
The Hierarchy of Effect Model
According to Barry (1987), the review of the advertising and marketing literature leads to the
conclusion that there is not one but many hierarchy of effects (Barry, 1987: 253). William J.
McGuire (1969) is one of the proponents identified with the hierarchy of effects model.
McGuire presented a paper on the topic “An information-processing Model of Advertising
Effectiveness” to symposium on Behavioural and Management Science in Marketing, at the
University of Chicago. He identifies the fact that it is necessary for an advertiser to place
their advertising in the appropriate media. This is very important to achieve message
18
exposure. McGuire also believes that this will give the consumer the opportunity to process
the message effectively by using this theory (McGuire, 1969).
In the hierarchy of effect model, the consumer goes through a number of processes after
being exposed to an advert. McGuire identifies the processes to be;
Consumer attention (Awareness)
Message comprehension (Knowledge)
Message acceptance (Liking)
Selective perception (Preference)
Selective retention (Conviction)
Action (Purchase)
(McGuire, 1969).
Every advertiser is keen to consumer attention. Advertising must therefore be placed
strategically to stimulate the mental efforts of a consumer. The theory depicts that, the
physical properties of an advert is the primary requirement to get the consumer’s attention.
For broadcast-adverts, the motion and picture quality are essential. The size, columns,
visibility and brightness are keen for billboards and print advertising (Sandage and Fryburger,
1967).
The time of exposure to adverts, and the consumer’s prior product knowledge is a key factor
for consumer motivation and comprehension. Here the adverts enable the consumer to be able
to grasp the meaning of the advertising content. Usually, adverts that have catchy phrases,
19
and words repeated at the end frequently become easy to store in the memory (Vaughn,
1980).
If the advertising message is easy to comprehend by the consumer, message acceptance is
likely to occur (Roland, 1986). The consumer will begin to develop a favourable attitude
towards the product. This usually occurs when the consumer believes the information
propagated in the advertisement is true and helpful to satisfying their need. There is a
cognitive and physical response towards the advert. It is presumed that the achievement of
this stage is positive and could lead to an action (purchasing) (Robertson, 1971). Ideally, a
consumer may choose to buy Milo over Bournvita due to his or her acceptance of the
products. Even though Milo and Bournvita serve the same purpose, comprehension and
message acceptance in their advertisement may influence the consumer’s choice. The stages
of this model are shown in figure 2 –(ii).
Figure 2- (ii). Hierarchy of effect model
(Source; http://www.marketingsavant.com/wp-content/upload/2009/06/think-feel-do_1-
300x207.jpg)
After getting the public’s attention, it is necessary for the consumer to understand and
interpret the advertising message as intended by the advertiser. Acceptances of Advertising
20
messages tend to create consumer selective perception, at this stage, the consumer is likely to
notice certain ads over others (Robertson, 1971). Selective retention will occur for a product
design because they convince the public to pay attention to the advert. Advertisers and
Advertising agencies must consider appropriate messages that can be easily comprehended,
accepted and retained by their target audience. This will create, improve or maximize the
impact expected on viewers (consumers) of these advertisements to relate themselves to the
product being advertised.
Magic Bullet Theory (Hypodermic needle)
This theory was propounded by Harold Laswell (1948). The theory propagates the media as a
force that has direct, immediate and powerful effects on its audience. This theory depicts that
the mass media are directly responsible for controlling what people think and in many ways
how they behave (Defleur,2009). The metaphorical words “bullet” or “needle” used shows a
literary influence of how the media directly shoots or injects information into the heads of its
audience. This information are designed to trigger a desired response (Harris, 1969).
There is a powerful connection between the sender (media) and the receiver (audience).
Laswell believed that the receiver at the other end of the chain is powerless to resist the
power “impact” of messages sent from the media (Faris, 1952).
Defleur, with reference to the magic bullet theory describes the mass media as directly
responsible for controlling what people think, and how they behave. He states that the media
sway their audiences almost at will, bringing them to believe and behave in ways dictated by
those who controlled their content (Defleur, 2009).
This describes the audiences’ inability to escape from messages injected or shot at them
through the various media outlets. Immediate influence of the messages transmitted might not
21
force the audience (consumer) to respond or purchase. Rather, the aim of creating awareness
of the product or service in the minds of the consumers will be achieved. This can affect the
individuals purchasing decision in the long run (Defleur & Dennis, 1991).
2.3. REVIEW OF RELATED STUDIES
Rai (2013), researched on the “impact of advertising on consumer behaviour and attitude with
reference to consumer durables” for the International Journal of Management Research and
Business Strategy (IJMRBS). Rai states specifically that in this information era and media
world, “Advertising plays a major role in changing the behaviour and attitude of consumers.”
He further explains that this change in behaviour and attitude is towards the products that are
shown in advertisements. Rai believes that when a consumer is exposed to an advert, it alters
the attitude with which they look at the product. In reference to the purchasing decision of the
consumer, Rai indicates that “Advertising has great influence in the purchasing decision of
customers for particular brands.”
The research explains how people use advertising as a guide to decide what the clothes,
beverages, fragrances and durables are “right.” Rai’s research was based on two objectives.
First, Rai wanted to examine the influence of advertising on attitude formation of consumers.
Secondly, he was interested in determining the influence of advertising on attitude formation
of consumers. In studying the attitudes of consumers, Rai observes that if a consumer notices
messages for two different firm’s products, he or she judges the message content in terms of
which one he or she perceives to be better. The consumer believes the better advertisement’s
product will definitely have more features and so be of higher value. Rai explains that all the
efforts to make an advertisement successful are centered on the sole aim of making it so
effective and persuasive in a natural way so as to serve the purpose of meeting the consumer
22
psyche in a positive manner. According to Reader’s Digest surveys cited in (Rai, 2013), a
research was conducted annually since 2000 and asking respondents which brands they
trusted most for several product categories. There are several national brands that have
remained strong in the face of the power of the large multinationals. “These are national
brands that are either old or include important national values in their advertising or both”
(Rai, 2013; www.rdtrustedbrands.com)
Rai in his findings concluded that advertisement worldwide influence the behaviour and
attitude formation of consumers not only in India but also worldwide. The consumers of
durable products have their motivational sources which are advertisements and study
revealed that advertisement promotion motivates them to materialize the purchase of
durables. The consumers are induced significantly by advertisements when the target is on
quality and price. Purchase attitude and behavior is influenced by variety of advertisements
which cover product evaluation and brand recognition (Rai , 2013).
Yelbert (2010) conducted a research on the effects of advertisement of hair products on
students’ purchasing habit. She had the ultimate objective to determine whether the
information provided during advertising was adequate to fully inform students about the
effects of the product. Yelbert was also interested in whether students buy product because of
models in advertisements. She considerably looked at the effects of advertising image on
cultural perceptions of students. Yelbert’s research revealed that some people had a negative
perception about advertising. They described advertising as a way of promoting inferior
products to increase sales. Also, advertisers did not give full information about product her
research findings indicated that many students are influenced to adopt hairstyles in
advertisements. They buy a particular product due to the quality of the product portrayed in
the advertisement. Yelbert concludes that advertising has a positive and negative effect on
23
consumers. She quotes Shimp, T.A (2000) “whether consumers ultimately purchase a product
depends on whether the promotion and communication variables facilitate purchasing”
(Shimp, 2000; Yelbert, 2010). Yelbert found out that even though some students were
influenced by advertising, others did not form their purchasing habits based on advertising.
They rather had the impression that advertising was a way to deceive them and make them
buy products they do not actually need (Yelbert, 2013).
Niazi et al. (2012) conducted a research on effective advertising and its influence on
consumer buying behaviour (information management and business review). This research
established that advertising is an effective tool to attract people and to divert their attitude
positively toward a product. The research revealed that there is a moderate relationship
between consumer purchase attention, environmental factors and emotional factors. If the
consumer is emotionally attached with the product, he or she will prefer to patronize that
product. Sometimes people change their brands just to test the other brands. Purchasing
powers of people also change with a change in factors such as income level and men mostly
prefer the advertisement than women according to Variawa (2010). Advertisement convinces
people to use the product at least once in their lives. Celebrities used in advertising also
contribute a greater positive influence on people. Mostly, people rely on advertisements
rather than other sources like family, friends and reference group opinions regarding products
(Bashir & Malik, 2009). Consequently, advertising has a vital role in modern age because it is
a mechanism to build the behaviour of society regarding products. People get access to
information and make decisions regarding product purchase (Niazi, et al., 2012: 114-119).
24
A survey was conducted by Source Dynamic Logic in 2009. The focus was on consumer
behaviour to types of advertisements on television, online media outlets and magazines. The
survey revealed that advertisements have modified consumer behaviour in such a way that
they only go for brand favourability despite advertising awareness in every type of media.
The finding of the survey is shown in Figure 2-(iii).
Figure 2- (iii). Findings of survey by Dynamic Logic
(Source: Rai, 2013: ; Dynamic Logic, 2009)
In the sample of advertisements that was analyzed, only 5.5% were viewed as including
global culture symbols compared with 25.6% in the other countries. The spread of global
symbols, however, does not necessarily include homogeneity of people’s habits or values
(Featherstone, 1991). In practice, notwithstanding the worldwide reach of television and the
Internet, in many areas of people’s lives, in consumption or entertainment habits, be it music
or sports, the people of different nations continue to have different habits, tastes, and
25
loyalties. Instead of causing homogenization, globalization is the reason for the revival of
local cultural identities in different parts of the world (Giddens, 2000).
The findings show that magazine advertisements provide great impact on purchasing
behaviour of consumers. People go for purchasing according to the product value shown in
advertisements in-spite of the cost of the products. As a result of this, they spend a lot more
than actual value only due to the influence of advertisement.
A recent study “The impact of point of purchase advertising on consumer buying behaviour”
by Amechi & Long (2013) reveals a connection between advertising and the point of
purchase of the consumer. The study which was conducted for the Universiti Teknologi
Malaysia (UTM), states that “Consumer buying behaviour in recent time is been driven by
point of purchase advertising.” Existing queries on marketing communications effectiveness
initiates an increase in sales volume and brand building. This study focuses on advertising
strategies, medium, message, method, timing and their implications on achieving tactical
marketing and sales objectives. The cause and effect relationship between point of purchase
advertising and consumer purchase behaviour was established through extensive review of
relevant literature. This research was aimed at providing recommendations that will aid
corporate organizations enhance their advertising and marketing strategies towards increasing
overall sales. According to the study, Quelch (2006) identifies point of purchase as the “most
suitable place and period to communicate with consumers” since it is where they make their
brand choice decisions. It is the time and place at which all elements of sale (consumer,
money, and product) come together. Fitzgerald (2006) believes that the consumer’s in-store
behaviour has been described in the following terms that highlight the importance of point of
purchase advertising; “shoppers are explorers. They are on safari, hunting for bargains, new
products and different items to add excitement to their everyday lives. Three of every four are
26
open to new experiences as they browse the aisles of supermarkets and search for bargains at
drugstores and mass merchandisers”. This translates into an opportunity to make a
measurable impact just when shoppers are most receptive to new product ideas and
alternative brands. Savvy marketers realize that the in-store environment is the best chance to
make a difference.
Advertising itself is an element of promotion, which is one of the basic marketing concepts or
one of the basic elements of the marketing mix (Perreault & McCarthy, 1997 : 40). Moe
(2006) presents a broad view of the concept of advertising: He believes that we cannot fully
understand the concept of advertising without seeing it from the communication and
marketing perspectives. He says further that advertising touches on almost all aspects of
modern society and human existence, its basic functions and roles are basically
communication and marketing oriented. A critical assessment of advertising trends gives an
insight into the captures and communicates the needs and wants of the modern man. “It
expresses how humans have evolved from agrarian, basic existence/basic survival reality to a
more sophisticated or advanced status” (Rojas-Méndez, et al., 2005).
Abiodum (2011) conducted a research on the topic “impact of advertising on sales volume of
a product.” Abiodum’s main aim was to identify and demonstrate the impact of advertising
on sales and profit of a business organization taking Starcomms Plc as a case study. His work
also had the objective to identify how this sales volume can keep the company going. In
Abiodum’s work he states that “in a growing economy such as Nigeria, it is often very
difficult to have a regular and consistent increase in the sales volume of a product because of
the political and socio-economic instability in the country which directly affect the standard
of living and the purchasing power of the consumers.” He identifies the fact that good
advertising requires competent personnel including a number of specialists to enable it thrive
27
in the ever dynamic and competitive business environment. Abiodum recognised the role
advertising can play and states that “a growing number of companies and establishments have
to embark on a nationwide advertising campaign.” His research revealed that in some cases,
advertising informed by depressed consumer demand thrive by persuading the consumer on
the need for consumptions. Abiodum’s work depicts and a shed light on how advertising can
really affect a consumer’s buying decisions in a growing economy like that of Nigeria. It also
shows how successful advertising can keep business going even in the midst of tough
completion (Abiodum, 2011). Abiodum in His research examined how marketing managers
determine which advertising tool will be most effective. Also he studied the advertising
program of the company and a cost benefit analysis of the advertising tools employed by the
company.
Abiodum in his findings explain that the role of advertising on the sales volume of a product
is very important because consumers’ decisions as regards what to buy is motivated by what
has been seen heard of or practically used. Advertising helps in that it carries the messages
far and wide to a scatted target audience that the advertiser or producer could not have
reached it at once so easily. Abiodum states that from the responses of respondents who filled
his questionnaire, the organization is unrelenting in its efforts to ensure effective advertising
programme for their various services and products. In the mind of the consumers, the
company was also using advertising strategies suitable for the company as well as the
markets in which it exists. More of the findings reveal that the advertising position of a
product or service is strong in the mind of the consumer on order to encourage repeated
purchase of the product, so that the competitors will not have an edge over them. This also
creates brand loyalty and product differentiation.
28
It is clearly evident in all these studies that there is a relationship between advertising and
consumer purchasing behaviour. The various findings and conclusions show that advertisers
play an important role in order to change, alter or influence an individual’s choice of product
and service. In Yelbert’s (2010) research, she concluded that some people perceived
advertising in a negative way and therefore were not influenced by it to make their purchases.
This creates the conception that advertising may have a significant impact on consumers but
the concept might not absolute. The related works also show that even if advertising does not
succeed in getting people to buy the product, it achieves a stage of creating awareness and
attention to the product or service. Abiodum in his conclusion states that advertising has
taken Starcomms Plc far in their industry and built up a strong image for the company but
due to recent relent in their advertising effort, some little problems have been identified there
(Abiodum, 2011).
2.4. HYPOTHESIS TO BE TESTED
Advertising has a significant impact on the purchasing decision of consumers.
2.5. RATIONALE FOR THE HYPOTHESIS
The hypothesis to be tested forms the basis for the investigation of the topic “The Impact of
advertising on consumer purchase decisions.” In this topic, there are two variables.
Advertising and Consumer purchase decisions. “Advertising” is the independent variable and
“consumer purchase decision” is the dependent variable. This research seeks to identify the
link between the two, and how much influence advertising has on the consumer’s decision to
purchase.
29
2.6. OPERATIONAL DEFINITIONS OF TERMS
Advertising: The promotion of a product (goods and services) through media outlets
(Television, radio, websites, newspapers, billboards).
Communication theories / model: A body of rules and principles that applies to or
guides the communication process.
Consumer: Someone who buys and or consumes something.
Dependent variable: A component that changes based on the value of other
components.
Effect: A change or changed state occurring as a direct result of action by somebody
or something else.
Hypothesis: Educated guesses about the relationship between things.
Independent variable: A component whose specified value determines the value of
another variable.
Marketing mix: The controllable variables that a company puts together to satisfy a
target group.
Needs: The basic wants that motivates a person to use or do something.
Purchase: The action of buying a product.
Perception: How we gather and interpret information from the world around us.
Target audience: A group of consumers to whom a company wishes to appeal to.
(Microsoft Encarta Student Dictionary; Perreault & McCarthy, 1997 :G1-G11)
30
CHAPTER THREE
3. METHODOLOGY
3.1. INTRODUCTION
Research is a structured enquiry that utilizes acceptable scientific methodology to solve
problems and create new knowledge that is generally applicable (Dawson, 2002). Scientific
methods consist of systematic observation, classification and interpretation of data (Kothari,
1985).This chapter deals with methods the researcher used in gathering and analyzing data
collected. As to achieve a good result of this research work, the data collected must be
reliable, credible and relevant. Therefore, techniques and methods which will be convenient
to use are employed under specific situations to give an accurate, valid and satisfactory
analysis of data. It includes the research design, the population, the sampling technique, and
the sample size. With regards to data collection procedure, the researcher relied on both
primary and secondary data.
Primary data were collected by the researcher himself and for his own project. In situations
where secondary data are not available and cannot answer the research questions, one has to
acquire data that is directly relevant to the problem (Hoang, 2013). Despite the fact that
collecting primary data consumes a lot of time and depends significantly to willingness,
capability and honesty of respondents, it provides prosperous information for the researcher.
The findings to research questions with reference to the topic “Impact of advertising on
consumer purchase decisions” is obtained mostly from primary data. This data was collected
from empirical research results.
Secondary data are existing and available data collected by others. These data have already
been collected for some other purpose (Aaker et al., 2003). Researchers are advised to start
31
with examining secondary sources of information (Proctor, 2003). Secondary data are useful
not only for solving the research problem but also to better understand and explain the
research problems (Hoang 2013). In this study, the researcher initially gathered information,
studies related to emotions as messages appeals, consumer behaviour, and marketing
communication. Secondary data was obtained from various sources such as books, journal
articles and several online data sources.
3.2. DESIGN
Research design refers to the way information is gathered from subjects and, in the case of
experimental research, the nature of the treatments that are controlled by the investigator.
This study adopts the quantitative approach of data gathering. This approach is concerned
with the acquisition and interpretation of data that is presented in the form of discrete units.
The data can be compared with other units by using statistical techniques (Gall et al., 1996).
Quantitative research approach attempts to discover something about a large group of
individuals by studying such smaller group. Unlike qualitative research, quantitative methods
are those which emphasize on facts, numbers and frequencies. The respondents can represent
the opinions of the whole population (Hoang, 2013). The larger group is the population and
the smaller group is referred to as the sample (Gall et al., 1996). Quantitative research is
based on the quantitative measurements of some characteristics. It is applicable to
phenomena that can be expressed in terms of quantities. It can also be explained as fields of
study that can adopt the positivist philosophy of knowing that emphasizes objectivity and
quantification of phenomenon (Kumar, 2005). This maximizes objectivity through the use of
numbers, statistics, structure, and experimental control. The researcher did a pretest of the
questionnaires by getting subject’s insight about the relationship between advertising and the
32
decision to purchase. This process also helped to refine the questionnaire, enhance its
readability and minimize the chances of data being misinterpreted.
In this study, self-administered questionnaire is chosen to collect data about consumer’s
purchasing behaviour with relation to advertising. The questionnaire is designed to find out
consumer’s pattern in making decisions of whether to buy a product or not. The questions
collect demographic information and type of purchase decision from the respondents.
3.3. SUBJECTS / POPULATION AND SAMPLE
To achieve good population validity, Quantitative researchers must select the sample
randomly from the defined population to which they wish to generalize their results (Gall et
al., 1996). The defined target population for the study was the students of the Ghana Institute
of Journalism from the ages of eighteen (18) years and above. The total population (target
population) of students of the Ghana Institute of Journalism was one thousand eight hundred
and thirty one (1,831). The population represents the larger group which the researcher
intends to generalize the results of the research. However, due to the large size of the
population, the researcher cannot test every individual in the population. This limitation is
due to cost and limited time, accessible population was therefore used for this research. The
researcher selected an accessible population from the target population and from this
accessible population, the researcher drew his sample. The accessible population used was
one hundred and six (106) degree regular final year (Level 400) students out of the overall
target population of one thousand eight hundred and thirty one (1,831). The researcher relies
on the sampling technique to select respondents.
33
Sampling refers to the process of selecting a group (sample) from a defined population with
the intent that the sample will accurately represent that population (Gall et al., 1996 : 220).
The advantage of selecting a small sample from a larger target population is that it saves the
researcher time and high expenses of studying the entire population. The cost of sampling
subjects or respondents over a wide geographic area is lower and the time required to collect
the data typically is much less (Kumar, 2005).
Random sampling means that every individual in the population has an equal chance of being
selected as a member of the sample. The independent and equal chance indicates that the
selection of one individual has no effect on the selection of any other individual. The simple
random sampling method has the advantage of yielding research data that can be generalized
to a larger population within margins of error. This can be determined by statistical formulas.
Simple random sampling is also preferred because it satisfies the logical by which a null
hypothesis is tested using inferential statistics (Gall et al., 1996: 221-223).
The sample selected usually represents the larger group from which they were selected. In
this case, the researcher randomly selects subjects that are considered to be representative of
the target population. The study used a sample of approximately sixty two percent (62%) out
of one hundred and six (106) degree regular final year (Level 400) students (accessible
population). The sample was sixty five (65) out of the one hundred and six (106) degree
regular final year (Level 400) students of the Ghana Institute of Journalism.
Characteristics of Sample:
i. Must be a student of the Ghana Institute of Journalism.
ii. Must be a degree regular final year (Level 400) student.
iii. Must use at least one source of media.
34
iv. Must be 18 years and above.
3.4. INSTRUMENTS FOR DATA COLLECTION
Questionnaire is the main instrument used in this study. According to the oxford leaner’s
dictionary (seventh edition), “a questionnaire is a written list of questions that are answered
by a number of people so that information can be collected from the answers.” This is a
document that asks same questions of individuals in a sample. Thus a questionnaire is a
technique of data collected where different people are asked to respond to the same set of
questions in a predetermined order. It includes structured interviews and telephone questions
as well as those in which the questions are answered without an interviewer present. Subjects
usually record a written response to each questionnaire item Subjects can fill out the
questionnaire at their convenience and answer the items in any order. They may skip
questions as well as give unique responses. Questionnaires are used extensively in
educational research to collect information that is not directly observable. These data
collection method typically inquires about the feelings, motivations, attitudes,
accomplishments and experiences of individuals. A wide range of issues can be investigated
with questionnaires. Questionnaire is commonly used in quantitative research because it is a
standardized highly structured and is compatible with the approach. A questionnaire often
solicits respondent’s opinion about a particular topic or issue (Gall et al., 1996: 288 - 289).
The questionnaire used is very flexible. There are three basic types of questionnaire. The
close-ended, open ended and a combination of both (Kumar, 2005). The questionnaire
contains both close ended and open ended questions. This makes it possible to find out how
many people use a product or service and what they think of it in the same form (Kumar,
35
2005). The close – ended questions include all possible answers or prewritten response
categories. Respondents are asked to choose their answer among the options. This type of
question is used to generate statistics in quantitative research. Also because these follow a set
of format, most responses can be entered easily into a computer for easy analysis (Dawson,
2002). The open – ended questions allow respondents to answer in their own words. This
kind of questions does not contain boxes to tick but instead leaves a blank section for
respondents to write in an answer. Due to the fact that there are no standard answers to these
questions, data analysis is more complex. This is because opinions are sought rather than
numbers. Fewer open-ended questions were included. Whereas closed-ended questionnaires
might be used to find out how many people use a product or service, open-ended
questionnaires might be used to find out what people think about a service (Kothari, 1985).
The research questionnaire seeks to answer questions about;
1. Consumer perception of advertising.
2. Personal experience with advertised products.
3. Satisfaction level after purchasing and using advertised products.
4. Impact of advertisement on the consumer’s buying decision.
36
CHAPTER FOUR
4. ANALYSIS AND FINDINGS
4.1. INTRODUCTION
In this chapter, findings and analysis of data collected with questionnaires will be presented
with the aid of tables, pie charts and graphs. Microsoft Excel and SPSS were the data entry
software used to assist the researcher to reach reliable and appropriate results from the
responses of the questionnaire administered.
4.2. ANALYSIS AND FINDINGS
4A; Sixty five (65) questionnaires were distributed randomly to sixty-five (65) final year
students (Level 400) of the Ghana Institute of Journalism. All sixty five questionnaires were
collected and there was no disqualified questionnaire. Majority of the respondents were
females. There were forty-one (41) females out of the total number of sixty five (65)
respondents representing sixty-three percent (63%) of the total percentage of respondents.
The male respondents were twenty-four (24) out of the sixty-five respondents representing
thirty-seven percent (37%) of the total number of respondents. The chart below shows the
gender distribution of respondents in figure 4 – (i).
Figure 4- (i). Gender distribution of respondents
37
4B; The questionnaire provided an age range specification of eighteen to twenty-one years
(18-21), twenty-two to twenty-five years (22-25), and twenty-six years and above (26 and
above). Most of the respondents who were randomly selected fall between the age range of
twenty-two to twenty-five years (22-25) representing sixty-nine percent (69%) of the total
number. Respondents between the ages of eighteen to twenty-one years (18-21) and twenty-
six years and above (26 and above) both represented fifteen percent of the total number
(15%). The age distribution of respondents s represented in figure 4 – (ii).
Figure 4- (ii). Age range of respondents
4C; Figure 4 – (iii) shows the response to question three (3) on the questionnaire distributed.
The question was “Have you ever been exposed to advertisement of any kind?” All the
respondents answered “Yes” to this question. This is a clear indication that everyone is one
way or the other exposed to advertisement.
38
Figure 4- (iii). Exposure to advertisement
4D; The advertising media is the “means by which the message is communicated to the target
audience” (Berkowitz et al. 1992). The fourth question was to identify which advertising
medium people are usually exposed to. This was a multiple response question and therefore
respondents were at liberty to choose more than one of the options provided. A total number
of one-hundred and sixty four (164) were given representing two hundred and twenty four
point six percent of cases (224.6%). Fifty one (51) respondents selected television
representing seventy eight point five percent of cases (78.5%). Thirty four (34) respondents
selected radio representing fifty two point three percent of cases (52.3%). Internet was
selected twelve (12) times representing eighteen point five percent of cases (18.5%). Twelve
responses were also given to newspapers representing eighteen point five percent of cases
(18.5%). Billboard was selected thirty seven times representing fifty six point nine percent of
cases (56.9%). This responses show that even though people may be exposed to
advertisement on several media platforms, the frequency of exposure varies. The responses
given indicated that most of the respondents were exposed more to advertisements on
39
television. According to Berkowitz et al. (1992), Television is considered to be a valuable
medium because “it communicates with both sight and sound” (Berkowitz, et al., 1992 : 504).
The information is illustrated in table 4 – (i).
Which advertising
media gets your
attention?
Responses Percent
of Cases N Percent
Television
Radio
51
34
34.9%
23.3%
78.5%
52.3%
Internet 12 8.2% 18.5%
Newspapers 12 8.2% 18.5%
Billboards 37 25.3% 56.9%
Total 164 100.0% 224.6%
Table 4- (i). Medium of exposure
4E; According to responses given to the question “which times of the day are you often
exposed to advertisements?” most people are usually exposed to advertisement in the
evening. This question was a multiple choice question. One hundred and sixteen (116)
responses were generated from this question amounting to one hundred and seventy-eight
percent (178%) of cases. Out of this total number of responses, evening was the highest with
fifty (50) representing seventy six point nine percent (76.9%) of cases. Exposure to
advertisement in the afternoon was second with thirty two (32) responses representing forty
nine point two percent (49.2%) of cases. Morning was next with twenty eight (28) responses
representing forty three point one percent (43.1%) of cases. Exposure to advertisement at late
night was the least with six (6) responses representing nine point two (9.2%) of cases. This
information is shown in Table 4 -(ii).
40
Which times of the day are
you often exposed to
advertisements?
Responses
Percent
of Cases N Percent
morning 28 24.1% 43.1%
afternoon 32 27.6% 49.2%
evening 50 43.1% 76.9%
late night 6 5.2% 9.2%
Total 116 100.0% 178.5%
Table 4- (ii). Time of exposure
4F; Question six (6) was to indicate how often people were exposed to these advertisements.
The options to indicate the frequency range were “never”, “every day”, “2-3 times per week”,
and “once in two weeks”. Every day was dominant with forty-nine (49) responses out of the
total number of sixty-five (65) representing seventy-five percent (75%). Two to three times
(2-3) per week was next with fifteen (15) responses representing twenty-three percent (23%).
Once in two weeks was least with only one (1) response representing two percent (2%). This
information is shown in figure 4 – (iv).
75%
23%2%
how often are you exposed to these advertisement?
everyday
2 - 3 times per week
once in two weeks
Figure 4- (iv). Frequency of exposure
41
4G; Responses given to the question “Please indicate your evaluation of the advertisements
you have been exposed to?” was one-hundred and ninety two (192). This was a multiple
choice question giving respondents the chance to select more than one option. Majority of the
respondents indicated that the advertisements they were exposed to were Attractive with
forty-seven (47) responses representing seventy two point three percent of cases (72.3%).
Responses for informative was forty-five (45) representing sixty nine point one percent of
cases (69.2%). Choice for interesting was forty-one (41) representing sixty three point one
percent of cases (63.1%). Response for entertaining was thirty-six (36) representing fifty five
point four (55.4%) percent of cases. Professional had sixteen (16) responses representing
twenty four point six (24.6%) percent of cases and effective was seven (7) representing ten
point eight (10.8) percent of cases. This represents a total of two-hundred and ninety-five
point four percent of cases (295.4%). This information is shown in table 4 – (iii) below.
Please indicate your evaluation
of the advertisements you have
been exposed to.
Responses
Percent of
Cases N Percent
Attractive 47 24.5% 72.3%
Interesting 41 21.4% 63.1%
Informative 45 23.4% 69.2%
Professional 16 8.3% 24.6%
Entertaining 36 18.8% 55.4%
Effective 7 3.6% 10.8%
Total 192 100.0% 295.4%
Table 4- (iii). Evaluation of advertisement
4H; The question “do you believe in advertising messages” has the objective of finding out
the level of trust people have in advertising messages. Out of the sixty-five (65) respondents,
42
forty-two (42) answered “yes” representing sixty five (65%) of the total number. Twenty-
three (23) people answered “no” representing thirty-five percent (35%) of the total number.
This information is shown in figure 4 – (v).
Figure 4- (v). Believe in advertisement
4I; Majority of the respondents including those who do not believe advertising messages
consider advertising to be important. Out of the total sixty-five (65) respondents, sixty-four
(64) representing ninety-eight percent (98%) answered “yes” and one (1) representing two
percent (2%) answered “no” to the question “do you think advertising is important?” the data
is represented in figure 4 – (vi).
43
2%
98%
Do you think adverting is important?
no
yes
Figure 4- (vi). Importance of advertisement
4J; The respondents were asked if they buy products solely based on advertising. Thirty-five
(35) people answered “sometimes” representing fifty-three point eight percent (53.8%) of the
total number. Twenty-five (25) people answered “no” representing thirty-eight point five
percent (38.5%) of the total number. Four (4) people answered “most times” representing six
point two percent (6.2%) of the total number. One (1) person answered “yes” representing
one point five (1.5%) of the total number of respondents. This information is shown in figure
4 – (vii).
0.0
20.0
40.0
60.0
yes no sometimes most times
1.5
38.5
53.8
6.2
per
cen
tage
of
resp
on
den
ts
Response
DO YOU BUY PRODUCTS BASED SOLEY ON ADVERTISING?
Figure 4- (vii). Purchase based solely on advertisement
44
4K; The questionnaire asked people if they have purchased any product recently after coming
across the advertisement. Twenty-eight (28) respondents answered “yes” representing forty-
three percent (43%) of the total number of responses. Thirty-seven (37) respondents
answered “no” representing fifty-seven percent (57) of the total number of responses given.
The data for this question is shown in figure 4 – (viii).
NO - 57%
YES - 43%
HAVE YOU PURCHASED ANY PRODUCTS RECENTLY AFTER COMING ACROSS THE ADVERTISEMENT?
Figure 4- (viii). Purchasing an advertised product
4L; To enable the evaluation of the several reasons that inform a consumer’s choice to buy,
respondents were asked about factors that influence their purchasing decision. This was a
multiple choice question to give respondents the chance to select any number of answers as
well as provide answers in their own words in a space provided for other specifications. The
responses to this question are shown in table 4 – (iv).
45
Which of these factors influence your
purchasing of a product?
Responses Percent
of
Cases N Percent
the advertisement was interesting 26 26.8% 41.3%
I was curious about the product 23 23.7% 36.5%
it was a familiar products or brand 26 26.8% 41.3%
I was already planning to buy that
particular product
17
17.5%
27.0%
Other 5 5.2% 7.9%
Total 97 100.0% 154.0%
Table 4- (iv). Factors that influence purchasing
In table 4 – (iv), the total number of responses for this question is ninety seven (97). Twenty
six respondents selected interesting and purchasing familiar products or brands. These
options both represent forty one point three (41.3%) percent of cases. Twenty three people
responded to purchase products they were curious about representing thirty six point five
(36.5%) percent of cases. Seventeen respondents were already planning to buy that particular
product representing twenty seven (27.0%) percent of cases. Five (5) people selected other
representing seven point nine (7.9%) percent of cases. The total percentage of cases is one
hundred and four (154.0%). It can be seen that most people were influenced by
advertisements they considered to be interesting. Also, majority of the respondents also
indicated that their purchasing decision is influenced by products or brands they consider
familiar. Respondents who specified other reasons stated factors such as recommendation
from friends, packaging, the need for the product and quality of the product.
46
4M; The researcher was also interested in the satisfaction level of respondents after
purchasing an advertised product. The question provided answers ranging from “very
satisfied”, “satisfied”, “neutral”, to “unsatisfied”, and “very unsatisfied”. Three (3) people
answered very satisfied representing four point six percent (4.6%) of the total percentage.
Thirty-one (31) people answered satisfied representing forty-seven point seven percent
(47.7%) of the total percentage. Twenty-six (26) people answered neutral representing forty
percent (40%) of the total percentage. Two (2) people answered unsatisfied representing three
point one percent (3.1%) of the total percentage. Three (3) people answered very unsatisfied
representing four point six percent (4.6%) of the total percentage of respondents. This
information is shown in figure 4- (ix).
0.05.0
10.015.020.025.030.035.040.045.050.0
4.6
47.7 40.0
3.1 4.6
per
cen
tage
of
resp
on
den
ts
Response
W H AT I S Y O U R L E V E L O F SAT I SFAC T I O N AFT E R PU RC H ASI NG AN AD V E RT I SE D PRO D U C T S?
Figure 4-(ix). Satisfaction level of using advertised products
47
CHAPTER FIVE
5. DISCUSSIONS AND CONCLUSIONS
5.1. INTRODUCTION
This chapter discusses the findings and data analysis of responses generated with the
questionnaire. The researcher reaches a conclusion that explains the impact of advertising on
the consumer’s decision to patronize a product or service.
5.2. DISCUSSIONS
Majority of the respondents described advertisements they were exposed to as attractive,
interesting and informative. This forms the awareness stage and grabs the attention of the
consumer. Most people are likely to choose a particular product over others if they find the
advertisement exciting and informative enough. In the theoretical framework, the steps
indicated by the AIDA model identifies that when a person is attracted and aware of a
product’s features, it can create interest leading to desire and action (Purchasing of the
product). Some people believe that as long as they have been exposed to the advertisement of
a product, it is authentic and better than its competitors.
Apart from advertising been a factor for purchasing a product, people care a lot about
packaging and endorsement of a product by friends and families who have attained some
substantial level of satisfaction from the product. Even though people may sometimes buy a
product based solely on advertising, they still care about product quality and satisfaction.
Most people are disappointed when the products do not serve the purpose for which they
were portrayed in advertisements to be and seek that satisfaction from other similar products.
From the data collected majority of the total respondents believe advertising messages.
However, they do not always buy a product solely based on advertisements. This can be
48
linked to the argument made by my friend that, he does not buy products because of its
advertisements but rather other convincing factors from friends and satisfaction level. The
2Twi proverb “Awhini pa nkasa3” used gives the impression that consumers will become
customers if they are satisfied with a product without being frequently exposed to its
advertisement. This gives a perception of quality control in Ghana in the local context.
Others also indicated that advertising can sometimes be deceptive and misleading. People do
not only want to understand the motives, methods and practices of advertisers but also try to
identify how to use advertising wisely in order to satisfy specific needs. The stages a buyer
goes through in making choices about which product and services to patronise is the purchase
decision process. This begins from problem recognition, information search, alternative
evaluation, purchase decision to post purchase decision (Berkowitz, et al., 1992 : 112).
Also, the most prominent advertising medium as examined by this study is television. It is
therefore very imortant that advertisers select and frequently repeat advertisements through
the right medium to send the messages across. The media selection decision must be related
to target audience, type of product, nature of message, campaign objectives and altenate
media. The signal strength and reach of a radio or teleision station is a factor in judging how
many target audience may be exposed to the advertisement. The potential audience of
outdoor advertising such as billboards is composed of those people physically in a position to
see a sign (Wray, 1990: 77).
Most people according to the findings are satisfied at the stage of post purchasing after
buying an advertised product. For this reason they have become potential customers choosing
2 Twi is a language of the Akan people in Ghana.
3 Good things will sell themselves (literally - without talking)
49
that particular product over its competitors. Those who are disappointed after using a product
cease to be customers and further discourage others from buying the product. According to
Hansen (1972), consumers consider basic motivation to be very strong and therefore, must be
satisfied (Hansen, 1972: 23).
5.3. CONCLUSIONS
According to Cappo (2003), Advertising is not enough to capture and keep clients (p. 43).
This is reflected in the findings of this research. The responses and results indicate clearly
that advertising has a significant level of influence in the consumer’s decision to purchase.
However, this is not absolute. Advertising may serve as a platform to inform or remind
consumers of the existence of a product but the purchase decision needs more than that. After
purchase, the buyer begins evaluating the product to ascertain if its actual performance meets
expected levels (Pride & Ferrell, 2008: 126).The consumer must be satisfied and convinced
with all other factors such as packaging, product quality, and endorsement among others to
take an action towards the product. Companies must improve on their services and be more
concerned with giving adequate information in advertisements to be able to meet the
expectations of potential customers.
5.4. LIMITATIONS OF STUDY
The research seeks to go as far as to identify the extent to which advertising influences the
consumer. However, it was limited by factors such as;
a) Inadequate time.
The project submission deadline hindered the researcher’s ability to gather enough
information from all relevant sources. Also, during the time of conducting this study,
the researcher was engaged in other academic activities.
50
b) Lack of enough funds and resources.
This research used only sixty-five (65) respondents out of the accessible population of
one hundred and six (106). This was due to the limited budget available to the
researcher.
c) The possibility of some respondents giving false answers.
The data collected with questionnaires is what the researcher used to analyze and
reach his conclusions. The disadvantage of some respondents giving untrue answers
may hinder the total validation of discussions and conclusions.
5.5. SUGGESTIONS FOR FURTHER STUDIES
An aspect of the findings of this research based on responses given shows that people also
care about purchasing products with a peculiar branded image. The researcher therefore
suggests a study on “the impact of product brand image on buying behaviour.” This will help
further studies to examine how people perceive branded products and if that actually affects
their purchasing behaviour.
51
REFERENCES / BIBLIOGRAPHY
1. Aaker, D., Kumah, V. & Leone, R., 2012. Marketing research. 11th ed. s.l.:Wiley
Global Education.
2. Abiodum, A. O., 2011. The impact of advertising on sales volume of a product. A
case study of Starcomms plc, Nigeria. s.l.:s.n.
3. Amechi, C. U. & Long, C. S., 2013. The impact of point of purchase advertising on
consumer buying behaviour. Interdisciplinary Journal of Contemporary Research in
Business, 4(10), pp. 84-90.
4. Arens, W. F. & Bove'e, C. L., 1994. Contemporary Advertising. 5th ed. Burr Ridge:
Richard D. Irwin Inc..
5. Barry, T. E., 1987. the Development of the Hierarchy of Effects : An Historical
Perspective. Current Issues & Research in Advertising, 10(2), pp. 251-255.
6. Bashir, A. & Malik, N. I., 2009. Effects of advertisement on consumer behaviour of
university students. s.l.:s.n.
7. Belch, G. E. & Belch, M. A., 2003. Advertising and Promotion : An integrated
marketing communications perspective. 6th ed. s.l.:The McGraw Hill Company.
8. Berkowitz, E. N., Kerin, R. A., Hartey, S. W. & Rudelius, W., 1992. Marketing. 3rd
ed. s.l.:Richard D. IRWIN, Inc..
9. Blake, T., Nosko, C. & Tadelis, S., 2013. Consumer heterogenety and paid search
effectiveness : A large scale field experiment. s.l.:s.n.
52
10. Bournstard, D. J., 2003. Economic incentives in the purchase and use of energy-using
products. Past practices and new developmets, s.l.: Joint Institute for energy and
environment.
11. Bove'e, C. L. & Arens, W. F., 1992. Contemporary Advertising. 4th ed. Homewood:
Richard D. Irwin, Inc..
12. Bove'e, C. L., Houston, M. J. & Thill, J. V., 1995. Marketing. s.l.:McGraw - Hill.
13. Broadbent, S., 1997. Accountable Advertising : HAndbook for managers and analysts.
s.l.:s.n.
14. Cappo, J., 2003. The Future of Advertising. New York: McGraw-Hill.
15. Chung, C. & Kaiser, H. M., n.d. Measurement of Advertising effectiveness using
altenative measures of advetising exposure. s.l.:s.n.
16. Dana VanDen Heuvel, 2009. Marketing Savant. [Online]
Available at: http://www.marketingsavant.com/wp-content/upload/2009/06/think-feel-
do_1-300x207.jpg
[Accessed 23 January 2014].
17. Dawson, C., 2002. Practical research methods. New Delhi: UBS publishers and
Distribtors.
18. Defleur, M. L., 2009. Mass Communication Theories : Explaining Origins, Processes
and Effects: Allyn & Bacon Inc.
19. Defleur, M. & Dennis, E. E., 1991. Understanding mass communication. 4th ed.
s.l.:s.n.
53
20. Faris, R. E., 1952. The instinct theory in human behaviour : Social psychology. New
York: The Roland Press compnay.
21. Featherstone, M., 2007. consumer culture and postmodernism. 2nd ed. London: Sage
publication.
22. Futrell, C. M., 1999. Fundamentals of Selling : Customers for Life. s.l.:Irwin /
McGaw Hill.
23. Gall, M. D., Borg, W. R. & Gall, J. P., 1996. Educational research : An introduction.
6th ed. s.l.:s.n.
24. Giddens, A., 2002. Runaway world. New York: Profile books Ltd. .
25. Glowa, T., 2002. Advertising process models. s.l.:s.n.
26. Guerilla Marketing Principles, 2009. Guerillaonline.com. [Online]
Available at: http://www.guerrillaonline.com/date/up-editor_1254654669976.jpg
[Accessed 23 January 2014].
27. Hackley, C., 2005. Advertiing and Promotion : Communicating brands. s.l.:s.n.
28. Hansen, F., 1972. Consumer Choive Behaviour : A Cognitive theory. s.l.:Free Press.
29. Hanstein, S., n.d. Defining succesful marketing communication : A follow-up of a
global campaign. Wastila: s.n.
30. Harris, E. E., 1969. Fundamentals of philosophy. New York: Holt, Rinehart and
Wiston.
31. Hill, R. P. & Gardner, M. P., 1986. The Buying Process : Effects of and on Consumer
Mood states. New York: McGraw - Hill.
54
32. Hoang, A. T., 2013. Impact of humour in advertising on consumer purchase decision.
s.l.:s.n.
33. Ingavale, D. R., 2013. Impact of advertisements on purchase decisio n of youth with
reference to consumer goods.. Advances in management, September.6(9).
34. Issifu, A., 2009. The effects of celebrity endorsement in TV adverts on consumer
behaviour. s.l.:s.n.
35. Jones, J. P., 1986. What's its name? : Advertising and the concept of brands. England:
Adleshot : Gower.
36. Jones, J. P., 2002. The Ultimate Secretes of Advertising. London: Sage Publications.
37. Jr, J. F. S., 1987. Marketing and semiotics : New directions in the study of signs for
sale. s.l.:s.n.
38. Klein, N., 2000. No Logo. s.l.:Flamingo.
39. Kothari, C. R., 2006. Research methods and techniques. New Delhi: New age
international Ltd.
40. Krugman, E. P., 2013. Consumer Behaviour and Advertising Involvement : Selected
works of Herbert E. Krugman. Boston, Illinois: Routledge.
41. Kumar, R., 2005. Research methodology : A step by step guide for beginners. 2nd ed.
Singapore: Pearson Education.
42. Lavidge, R. J. & Steiner, G. A., 1961. A model for predictive measurements of
advertising effectiveness. Journal of Marketing, 25(6), pp. 59-62.
43. Levin, J., 2006. choice under uncertainty. s.l.:s.n.
55
44. Loudon, L. D. & Bitta, D. A., 1993. Consumer behaviour. 4th ed. New York:
McGraw Hill, Inc..
45. McGuire, W. J., 1969. An Information - Processing Model of Advertising
Effcetiveness, Chicago: Symposium on Behavioural and Management Science in
Marketing.
46. Niazi, G. S. K., Siddiqui, J., Alishah, B. & Hunjra, A. I., 2012. Advertising and its
influence on consumer buying behaviour. Information Management and Business
Review, 4(3), pp. 114-119.
47. Oberholzer, R., Kock, D. d. & Walker, K., 2008. Routes of persuation utilised in
advertising appeals of South African revenue service among taxpayers in Guateng.
Guateng: s.n.
48. Perreault, W. D. & McCarthy, J. E., 1997. Essentials of marketing : A global
managerial approach. 7th ed. s.l.:Irwin / McGraw Hill.
49. Pope, D., 1983. The making of Modern Advertising.. New York: Basic Books.
50. Pride, W. M. & Ferrell, O., 2008. Marketing. New York: Houghton Mifflin company.
51. Proctor, T., 2003. Essentials of marketing research. 4th ed. s.l.:Pearson.
52. Richard, V., 1980. How Advertising works : A planing model. Journal of Advertisi g
Research, October, Volume 20, p. 5.
53. Robbs, B., 2009. Advertising, s.l.: Microsoft Student Encarta : Microsoft Corporation.
54. Robertson, T. S., 1971. Innovative behaviour and communication. Holt, Rinehart and
Wiston: s.n.
56
55. Roland, R., 1986. Advertising media models. Lexington, M.A: Lexington books.
56. Rossiter, J. R. & Percy, L., 1985. Advertising communication models : NA advances
in consumer research. Association for consumer research, Volume 12, pp. 510-524.
57. Sandage, C. & Fryburger, V., 1967. Advertising theory and practice. Homewood IL:
Richard D. IRWIN, Inc..
58. Sandage, C. H., 2012. Advertising practice. s.l.:Literary Licensing, LCC.
59. Shahid, M. I., 1991. Mass Communication. 2nd ed. Lahore: Caravan Press.
60. Shimp, T. A., 2003. Advertising promotion : Supplemental Aspects of integrated
marketing communications. 6th ed. Orlando: Thompson- South western.
61. Shukar, S. A., 2011. Antecedents and outcomes of social influences : The case study
of British muslims in UK.. Cardiff: Cardiff University.
62. Tuckwell, K. J., 1992. Canadian Advertising in action. 2nd ed. Ontario: Prentice -
Hall Canada Inc..
63. Variawa, E., 2010. Buying behaviour and deciion-making criteria of base of the
pyramid consumers (The influence of packageging on fast moving consumer goods
and customer's brand experience). s.l.:s.n.
64. Warmke, R. F., Wyllie, E. D. & Sellers, B. E., 1977. Consumer decision taking :
Guide to better living. 2nd ed. s.l.:s.n.
65. Wray, R. D., 1990. Advertising services. 2nd ed. Ohio: Glencoe/McGraw Hill.
66. Yelbert, M. N. A., 2010. Effects of advertising of hair products on student's
purchasing habits. Accra: s.n.
57
APPENDIX
Questionnaire
Hello. I am a level 400 student of the Ghana Institute of Journalism, conducting a study on
the topic “The impact of advertising on consumer purchase decision” as part of the
requirement for a B.A in Communication Studies. I’ll be very grateful if you can take time to
respond to this questionnaire. Your response is very necessary to help examine and
understand the relationship between advertising and purchasing decisions. Be assured that
responses given will be treated with absolute confidentiality. Thank You.
Please tick the boxes next to the options to indicate your response.
Demographics
1. What is your gender?
Male Female
2. Please specify your age range.
18 - 21 22 - 25 26 and above
Advertising Exposure
3. Have you ever been exposed to advertisement of any kind?
Yes No
58
4. Which advertising media gets your attention? (You can choose multiple answers).
T.V Radio Internet Newspapers Billboards
Other (Please specify below)
…………………………………………………………………………………………
……………………………………………………………………………………
5. Which times of the day are you often exposed to advertisements? (You can choose
multiple answers).
Morning Afternoon Evening Late night
6. How often are you exposed to these advertisements?
Never Everyday 2-3 times per week once in two weeks
7. Please indicate your evaluation of the advertisements you have been exposed to.
(You can choose multiple answers).
Attractive Interesting Informative Professional Entertaining Effective
Perception on advertising
8. Do you believe advertising messages?
Yes No
If yes why?
..........................................................................................................................................
..................................................................................................................................
59
If no why?
..........................................................................................................................................
..................................................................................................................................
9. Do you think advertising is important?
Yes No
10. Do you buy products based solely on advertising?
Yes No Sometimes Most times
11. What other factor/s may influence your purchase decision aside advertising?
…………………………………………………………………………………………
……………………………………………………………………………………
Personal Experience
12. Have you purchased any product recently after coming across the advertisement?
Yes No
13. What is the reason for your answer in Question 12?
…………………………………………………………………………………………
……………………………………………………………………………………
60
14. Which of these factors influence your purchasing of a product? (You can choose
multiple answers).
The advertisement was interesting
I was curious about the product
I wanted to imitate the actors in the advertisement
It was a familiar product or brand
I was already planning to buy that particular product
Other (Please specify below)
…………………………………………………………………………………………
……………………………………………………………………………………
15. What is your level of satisfaction after purchasing an advertised product?
Very satisfied Satisfied Neutral Unsatisfied Very unsatisfied
End of questionnaire. Thanks for your cooperation.
