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The IESI Knowledge Map 2014
A dynamic view…
Gianluca Misuraca
Senior Scientist, Information Society Unit
Institute for Prospective Technological Studies
European Commission, Joint Research Centre
Brussels 20-21 November 2014
Workshop on Evidence for Social Investment
The views expressed by the author are not necessarily those of the
European Commission
2
Third Sector
Private Sector
Multi-sector
Public Sector
ICT-ENABLED
INNOVATION
POTENTIAL Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-governmental
Inter-governmental
Inter-sectoral
Isolated
Pervasive
WEAK/FUNCTIONALIST STRONG /TRASFORMATIVE
Mapping initiatives against their ICT-enabled innovation potential and type of integration
A closer look: E&T
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
A closer look: E&T
AURORA COUNTRY: Italy STAKEHOLDERS: Italian Ministry of Education, Italian Ministry of Justice, Young Offender Detention Centres and Juvenile communities, Public Schools AREA: Education/Employability TYPE: Pilot (blended educational model using a tailored e-learning platform) AIM: Inclusion of young offenders in detention or probation by granting educational attainment with a focus on competences for employability and opportunities for keeping social relationships with peers in the school system INTEGRATION: Inter-governmental (local institutes and national institutions= and Intra-governmental (schools and young offender institutions; inter- ministries) INNOVATION POTENTIAL: Sustained / organizational innovation. ICT ENABLING ROLE: eLearning platform to grant young offenders in detention or probation access to education interaction environment that bridges young offenders in
YOI and JC with their peer in public school harnessing the opportunities that ICT offer to create collaboration spaces otherwise impossible
A closer look: E&T
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
ALISON COUNTRY: Ireland (with global outreach) STAKEHOLDERS: ALISON, training material providers and recently public employment agencies in the USA AREA: Education/Employability TYPE: Service AIM: Deliver certified vocational training to anyone (especially disadvantaged youth), anywhere at no cost. INTEGRATION: Born as an isolated initiative ALISON is becoming pervasive and it is actually starting to be integrated by public players in the employment sector INNOVATION POTENTIAL: Disruptive ICT ENABLING ROLE: Massive Online Open Course
A closer look: E&T
A closer look: E&T
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Apps for Good
COUNTRY: UK STAKEHOLDERS: Open source technology movement (leading through volunteers), School and learning Centres (Intermediaries), 10-18 years old students especially from low income families (beneficiaries) AREA: Education /employability TYPE: Service
AIM: To have students develop mobile and web apps for social change, by offering leading
edge technical skills, to enable them to move on into education and employment, to transform main stream education. INTEGRATION: Third sector /public schools/ private sector INNOVATION POTENTIAL: Radical ICT ENABLING ROLE: to enable youth to technology creators and not only savvy users.
A closer look: E&T
A closer look: Employability & Employment
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
A closer look: Employability & Employment
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
SAMASOURCE COUNTRY: USA STAKEHOLDERS: SAMASOURCE, Community-based organisations in different countries AREA: EMPLOYMENT TYPE: SYSTEM AIM: To outsource small tasks of a large project to many people over the Internet, especially by women and youth living in poverty who otherwise have no access to formal employment.
INTEGRATION: Private sector (social enterprise) partnering with local organizations liaising with target “micro”workers. INNOVATION POTENTIAL: Radical ICT ENABLING ROLE: The proprietary Microwork ICT platform enables the work to be portioned, outsourced through the Internet and reintegrated for delivery
A closer look: Employability & Employment
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
IBSETSBO
COUNTRY: UK STAKEHOLDERS: City of London and adjoining boroughs and Meganexus Ltd, local Employment and Training Brokerage (ETB) agencies AREA: Employment TYPE: Service AIM: An internet based service for employment and training brokerage organisations to help hard-to-reach groups enter the job market INTEGRATION: Partnership pushed by the city of London to engage private sector stakeholders (employment brokerage agencies) in a cohesive effort to support job placement INNOVATION POTENTIAL: Disruptive ICT ENABLING ROLE: Web-platform for auditing, tracking and networking to match job opportunities with job seekers, enabling the engagement of traditionally hard to reach groups by empowering them to enrol in an employment support programme, update their own records, build their CVs, search for local work and education opportunities, and communicate with partner organisations for support.
A closer look: Employability & Employment
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
A closer look: Child Care & Social Care
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
Single Stop USA
A closer look: Social Assistance
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
Single Stop USA
A closer look: Social Assistance
Strategy for Digital Welfare (DSDW) COUNTRY: Denmark STAKEHOLDERS: Danish National Government, Danish Regions, Local Government Denmark AREA: SOCIAL ASSISTANCE TYPE: POLICY AIM: The Danish Strategy for Digital Welfare is a national policy framework that aims to modernise and rethink public service production, to ensure a more efficient and effective provision of public sector services by accelerating the take up of ICT in frontline public service delivery, focussing on healthcare cares for the elderly, social services and education. INTEGRATION: Intra- and Inter-governmental integration is proposed to gain in efficiency and better serve citizens INNOVATION POTENTIAL: Disruptive. ICT ENABLING ROLE: The strategy fosters both digital solutions as a means to increase service capacity and value for money through greater efficiency, cooperation, and knowledge sharing, and as enablers for communities, families and individuals to contribute to the generation of societal wellbeing.
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
Single Stop USA
A closer look: Social Assistance
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
Single Stop USA
A closer look: Social Assistance
Single Stop USA
COUNTRY: USA STAKEHOLDERS: Robin Hood Foundation (Funding), Single Stop USA (Leading) AREA: Social Assistance TYPE: Service AIM: Facilitate citizens access to social benefits they are eligible for INTEGRATION: Social services and social security integration based on the one-stop shop model (physical and online) INNOVATION POTENTIAL: Radical ICT ENABLING ROLE: Client-facing online platform allow people self-screen eligibility for social benefits (like Medicaid, food stamps, student financial aid).
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
Single Stop USA
A closer look: Social Assistance
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
Single Stop USA
A closer look: Social Assistance
SOCIAL COUNTERS COUNTRY: Italy STAKEHOLDERS: Bologna City Council, later scaled up at regional level (Emilia Romagna) AREA: SOCIAL ASSISTANCE TYPE: Service AIM: to create alignment and collaboration within and between separate services and professions to better serve beneficiaries with multiple disadvantages and complex needs. INTEGRATION: Intra- and Inter-governmental integration is proposed to address citizens' needs in a holistic way. INNOVATION POTENTIAL: Sustained/organizational. ICT ENABLING ROLE: ICT enables the management of individual cases across social service departments, through management officers, case owners as well as medical staff responsible for the health condition evaluation.
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
BOM
Choices & Voices
MyVocab
BAC
MLeben
The Site
BTS
CHAIN
Savvy
GiovaniSì
Single Stop USA
A closer look: Social Inclusion
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
BOM
Choices & Voices
MyVocab
BAC
MLeben
The Site
BTS
CHAIN
Savvy BrainAge
Taiwan Telecare
TDP
WDS
Kaiser Permanente Advanced Telecare
West Lothian
ACTION
PaPeRo WAD w SMS
TELBIL
ISISEMD
GiovaniSì
Single Stop USA
A closer look: Independent Living
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
BOM
Choices & Voices
MyVocab
BAC
MLeben
The Site
BTS
CHAIN
Savvy BrainAge
Taiwan Telecare
TDP
WDS
Kaiser Permanente Advanced Telecare
West Lothian
ACTION
PaPeRo WAD w SMS
TELBIL
ISISEMD
GiovaniSì
Single Stop USA
ACTION
COUNTRY: Sweden STAKEHOLDERS: ACTION Caring AB (University College of Borås, private individual owners), Borås municipality, EVRY Healthcare Solutions AB, informal carers and care recipients AREA: Long-term care, independent living TYPE: Service AIM: To support independent living of older people in particular via supporting their informal/family carers INTEGRATION: Pervasive (The municipality /formal carers support informal carers in providing better long-term care for older people in their home environment.) INNOVATION POTENTIAL: Radical ICT ENABLING ROLE: An online platform offers multimedia e-learning materials about how to do LTC at home as well as makes direct video-contacts with care professionals possible
A closer look: Independent Living
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
BOM
Choices & Voices
MyVocab
BAC
MLeben
The Site
BTS
CHAIN
Savvy BrainAge
Taiwan Telecare
TDP
WDS
Kaiser Permanente Advanced Telecare
West Lothian
ACTION
PaPeRo WAD w SMS
TELBIL
ISISEMD
GiovaniSì
Single Stop USA
Te Whiringa Ora Telegerontology
eCare Bologna
PRISMA
Commonwell
Nexes
PACE
Torbay Care Truts
A closer look: Integrated Care
Third Sector driven initiatives
Private Sector driven initiatives Multi-sector partnerships
Public Sector driven initiatives
ICT-E
NABLED
IN
NO
VATIO
N P
OTEN
TIA
L
Incremental Sustained Disruptive Radical
TYPES OF SERVICE INTEGRATION
Intra-gov
Inter-gov
Inter-sect
Isolated
Pervasive
Alison
Aurora
Apps for Good
Boot
iTEC
NotSchool
FreaqOut!
MdE
NetAcademy
EmYouth
Youth Reach
HSH@NetwOrk
DIMENSAAI
MIXOPOLIS Surf to the job
W2ID
Jobcenter Plus
JeunESS
Samasource
Slivers of Time
IBSETBO
Task Squad
YEAH
MoMo
KIMPALE
At Risk
Shadow World Flabs
Timely information for citizens
Fosternets
Be my eyes
Cybermentors
The Joint Strategy
DSDW
ServiCon
CBSS
Social Counters
EMSS
MSISS
BOM
Choices & Voices
MyVocab
BAC
MLeben
The Site
BTS
CHAIN
Savvy BrainAge
Taiwan Telecare
TDP
WDS
Kaiser Permanente Advanced Telecare
West Lothian
ACTION
PaPeRo WAD w SMS
TELBIL
ISISEMD
GiovaniSì
Single Stop USA
Te Whiringa Ora Telegerontology
eCare Bologna
PRISMA
Commonwell
Nexes
PACE
Torbay Care Truts
eCare Bologna COUNTRY: Italy STAKEHOLDERS: CUP 2000 (eHealth, call centre), Emilia-Romagna Region's governance, Universities, Pharmaceutical associations AREA: Integrated care (and independent living) TYPE: Service AIM: A regional tele-assistance initiative to connect various actors – public, voluntary and private – to deliver co-ordinated ICT-supported health- and social care services to older people. INTEGRATION: Inter-sectorial INNOVATION POTENTIAL: Sustained/organizational. ICT ENABLING ROLE: An electronic health record (stored in the call-centre) that also contains basic contact information is completed by an interoperable software platform that allows information sharing and data transfer between different services involve.
A closer look: Integrated Care