Successful change The human dimension

Speaker: David Hilliard, Chief Executive Officer, Mentor

It’s the human factor that makes the difference between success and failure “

Strategy

Technology Process

People

Model for Successful

Change Management

Model for Successful

Change Management

Strategy

Technology Process

People

One of the worst and most expensive

contracting fiascos, ever.

NHS Project National Programme for IT

“

Poor negotiating capability, resulting in deals which were poor value for money. Weak program management and oversight

“

PublicAccountsCommi/ee

NHS Project

Mentor are trusted by these brands

Change management for an organisation means developing and implementing procedures, processes, systems and operations to respond to changes in the business environment to achieve business goals.

Organisa5onalChangeCharteredIns5tuteof

InternalAuditors

“

We are change agents

Internal Audit

Mentor

The Parallels between our disciplines:

Being objective & unbiased

Initiate change

Become a trusted advisor

Deliver added value

Independent from the

operation we evaluate

Consider factors like reputation,

culture and ethics

No one likes to hear about the mistakes their organisation

has made

No single individual had overall responsibility or accountability

“

The BBC was far too complacent about the high risks

involved in taking it in-house. No single individual had

overall responsibility or accountability for delivering

the DMI and achieving the benefits, or took ownership of problems when they arose. Lack of

clearly defined responsibility and accountability meant the

Corporation failed to respond to warning signals that the programme was in trouble.

PublicAccountsCommi/ee

“BBC’s Digital Media Project

‘Can-do’ culture

A lack of alignment “Senior management commitment to the program was luke warm and ineffective

A lack of focus “There wasn’t enough time dedicated solely to the program

Lack of realism “Plans were wildly impractical. There was no contingency plan in place for unexpected hiccups

Managing stakeholder

conflict

What is important to each

stakeholder?

Challenging a lack of honesty

Look before

you leap

Pre-mortem versus

post-mortem

Pilots wouldn’t dream of taking off without running

through a pre-flight check-list

•  Alignment •  Focus •  Realism

Convert mis-alignment into a shared vision.

Turn blurred focus into communication of the vision.

Build realism into a solid, achievable plan.

The ‘missing link’

The success of any organisational change is highly dependent on the people involved and impacted by that change, with human resource issues often presenting one of the greatest risks to the organisation.

“

CharteredIns5tuteofInternalAuditors

Are we agents of positive change or guardians of the status quo?

“

Hernan Murdock, Vice President, Audit Division for MIS Training Institute

Thank you for listening