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“The Heart of a Leader”based on the book by Ken Blanchard
presentation written by Michelle Spradley, CPS/CAPpresented by Emily Garner, CAP-OM
Overview• What is the Difference between a Manager
and a Leader?• Define an Exceptional Leader• Leadership Traits• How can an administrative professional
lead in today’s workplace?• Build a Leadership Plan
Leader vs. ManagerLeaders• Create a clearly
defined vision/mission• Create “buy in”• Foster synergy• Define a common
purpose• Develop and coach
individuals and teams
Managers• Manage Tasks
• Enforce protocols• Organize Data• Report information
and facts• Direct people
Define an Exceptional LeaderWhat make a great leader?Great Leaders are:• Honest• Forward Looking• Competent• Inspiring• Intelligent / Committed to Continuous
Learning• Have Charisma
Leadership Traits• Superb Communicators• Effective Management Skills• Empathy• Positive Thinkers• Values and Integrity• Vision• Empowerment/Bringing out the best in
others
Superb Communication
“Real communication happens when people feel
safe”
-Ken Blanchard The Heart of a Leader
“Leadership is not something you
do to people.It’s something youdo with people.”
Effective Management Skills
-Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi
Leadership and The One Minute Manager
“All good performance starts with clear goals!”
Effective Management Skills (cont)
-Ken Blanchard and Spencer Johnson
The One Minute Manager
Empathy
“If you want your people to be responsive, be responsive to their needs”
-Ken Blanchard, Bill Hybels and Phil Hodges
Leadership by The Book
Positive Thinkers
“Think Big!
Act Big!
Be Big!”
- Norman Vincent Peale
Positive Thinkers“Positive thinkersget positive results
because they are not afraid of
problems”-Ken Blanchard and Norman Vincent Peale
The Power of Ethical Management
Values and Integrity
Take time to identify core values
-Ken Blanchard
The Heart of a Leader
“Without VisionPeople Perish”
Vision
-Proverbs 29:18 (paraphrased)
“All empowerment exists in the present moment.”
Empowerment/Bringing Out the Best in Others
-Ken Blanchard
The Heart of a Leader
Leading in 2010
How can an administrative professional lead in today’s market?
Leading in Today’s Market
• Continued Education/Certification (CAP-OM)• Software Skills• Professional Image• Communication• Awareness of Business Market Trends• Exceptional Listening Skills
Leading in Today’s Market• Perform Expertly• Learn to Anticipate• Prioritizing Projects• Effective Time Management• Become a mentor
Action Plan• Choose three leadership characteristics
that you will implement into your daily routine in the next 90 days.
2011 – 2012 “Leap to Remarkable”