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Page 1: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and
Thumbnailjpg

The Handbook of the Psychology of Communication Technology

Handbooks in Communication and Media

This series aims to provide theoretically ambitious but accessible volumes devoted to the major fields and subfields within communication and media studies Each volume sets out to ground and orientate the student through a broad range of specially commissioned chapters while also providing the more experienced scholar and teacher with a convenient and comprehensive overview of the latest trends and critical directions

The Handbook of Children Media and Development edited by Sandra L Calvert and Barbara J WilsonThe Handbook of Crisis Communication edited by W Timothy Coombs and Sherry J HolladayThe Handbook of Internet Studies edited by Mia Consalvo and Charles EssThe Handbook of Rhetoric and Public Address edited by Shawn J Parry-Giles and J Michael HoganThe Handbook of Critical Intercultural Communication edited by Thomas K Nakayama and Rona Tamiko HalualaniThe Handbook of Global Communication and Media Ethics edited by Robert S Fortner and P Mark FacklerThe Handbook of Communication and Corporate Social Responsibility edited by Oslashyvind Ihlen Jennifer Bartlett and Steve MayThe Handbook of Gender Sex and Media edited by Karen RossThe Handbook of Global Health Communication edited by Rafael Obregon and Silvio WaisbordThe Handbook of Global Media Research edited by Ingrid VolkmerThe Handbook of Global Online Journalism edited by Eugenia Siapera and Andreas VeglisThe Handbook of Communication and Corporate Reputation edited by Craig E CarrollThe Handbook of Media and Mass Communication Theory edited by Robert S Fortner and P Mark FacklerThe Handbook of International Advertising Research edited by Hong ChengThe Handbook of the Psychology of Communication Technology edited by S Shyam Sundar

The Handbook of the Psychology of Communication Technology

Edited by

S Shyam Sundar

This edition first published 2015copy 2015 John Wiley amp Sons Inc

Registered OfficeJohn Wiley amp Sons Ltd The Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

Editorial Offices350 Main Street Malden MA 02148-5020 USA9600 Garsington Road Oxford OX4 2DQ UKThe Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

For details of our global editorial offices for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at wwwwileycomwiley-blackwell

The right of S Shyam Sundar to be identified as the author of the editorial material in this work has been asserted in accordance with the UK Copyright Designs and Patents Act 1988

All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise except as permitted by the UK Copyright Designs and Patents Act 1988 without the prior permission of the publisher

Wiley also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books

Designations used by companies to distinguish their products are often claimed as trademarks All brand names and product names used in this book are trade names service marks trademarks or registered trademarks of their respective owners The publisher is not associated with any product or vendor mentioned in this book

Limit of LiabilityDisclaimer of Warranty While the publisher and authors have used their best efforts in preparing this book they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom If professional advice or other expert assistance is required the services of a competent professional should be sought

Library of Congress Cataloging-in-Publication Data

The handbook of the psychology of communication technology edited by S Shyam Sundar pages cm Includes bibliographical references and index ISBN 978-1-118-41336-4 (cloth)1 Communication and technologyndashPsychological aspects 2 Information technologyndashPsychological aspects 3 CommunicationndashPsychological aspects I Sundar S Shyam P96T42H366 2015 30348prime33ndashdc23 2014026814

A catalogue record for this book is available from the British Library

Cover image copy Peshkova Shutterstock

Set in 10125pt Galliard by SPi Publisher Services Pondicherry India

1 2015

Dedicated to Cliff Nass (1955ndash2013) teacher advisor mentor friend and a pioneering force in the study of psychology of

communication technology

Photo Credit Source Linda A CiceroStanford News Service

Contents

Biographical Notes xPreface xviiiAcknowledgments xx

Part I Theoretical Overviews 1

1 Interpersonal and Hyperpersonal Dimensions of Computer-Mediated Communication 3Joseph B Walther Brandon Van Der Heide Artemio Ramirez Jr Judee K Burgoon and Jorge Pentildea

2 Group Identity Social Influence and Collective Action Online Extensions and Applications of the SIDE Model 23Russell Spears and Tom Postmes

3 Toward a Theory of Interactive Media Effects (TIME) Four Models for Explaining How Interface Features Affect User Psychology 47S Shyam Sundar Haiyan Jia T Franklin Waddell and Yan Huang

Part II Source Orientation Avatars Agents and Androids 87

4 Examining Perception and Identification in Avatar-mediated Interaction 89Kristine L Nowak

5 Effects of Visual Cues on Social Perceptions and Self-Categorization in Computer-Mediated Communication 115Eun-Ju Lee and Soo Youn Oh

6 Social Effects of Virtual and Robot Companions 137Nicole C Kraumlmer Astrid M Rosenthal-von der Puumltten and Laura Hoffmann

viii Contents

7 Telepresence and Apparent Agency in HumanndashRobot Interaction 160Leila Takayama

8 Psychological Aspects of Technology Interacting with Humans 176Johan F Hoorn

Part III Technological Affordances and Social Interaction 203

9 Social Network Site Affordances and Their Relationship to Social Capital Processes 205Nicole B Ellison and Jessica Vitak

10 The Social Psychology of Mobile Communication 228Kathleen M Cumiskey and Rich Ling

11 Real or Ersatz Determinants of Benefits and Costs of Online Social Interactions 247Melanie C Green and Jenna L Clark

12 Deception with Technology 270Jeffrey T Hancock and Jamie Guillory

13 Immersive Virtual Environments and the Classrooms of Tomorrow 290Cody O Karutz and Jeremy N Bailenson

Part IV Adoption Use and Abuse of Communication Technologies 311

14 The Psychology of the Diffusion and Acceptance of Technology 313Arun Vishwanath

15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 332Elly A Konijn Jolanda Veldhuis Xanthe S Plaisier Marloes Spekman and Anouk den Hamer

16 The Psychology of Interactive Media Habits 365Robert LaRose

17 Online Addictions Gambling Video Gaming and Social Networking 384Mark D Griffiths and Daria J Kuss

Part V Exposure Experience and Evaluations of Digital Media 405

18 Selective Exposure in the Communication Technology Context 407Silvia Knobloch-Westerwick Axel Westerwick and Benjamin K Johnson

19 Affording Control How Customization Interactivity and Navigability Affect Psychological Responses to Technology 425Sriram ldquoSrirdquo Kalyanaraman and Bartosz W Wojdynski

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 2: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

The Handbook of the Psychology of Communication Technology

Handbooks in Communication and Media

This series aims to provide theoretically ambitious but accessible volumes devoted to the major fields and subfields within communication and media studies Each volume sets out to ground and orientate the student through a broad range of specially commissioned chapters while also providing the more experienced scholar and teacher with a convenient and comprehensive overview of the latest trends and critical directions

The Handbook of Children Media and Development edited by Sandra L Calvert and Barbara J WilsonThe Handbook of Crisis Communication edited by W Timothy Coombs and Sherry J HolladayThe Handbook of Internet Studies edited by Mia Consalvo and Charles EssThe Handbook of Rhetoric and Public Address edited by Shawn J Parry-Giles and J Michael HoganThe Handbook of Critical Intercultural Communication edited by Thomas K Nakayama and Rona Tamiko HalualaniThe Handbook of Global Communication and Media Ethics edited by Robert S Fortner and P Mark FacklerThe Handbook of Communication and Corporate Social Responsibility edited by Oslashyvind Ihlen Jennifer Bartlett and Steve MayThe Handbook of Gender Sex and Media edited by Karen RossThe Handbook of Global Health Communication edited by Rafael Obregon and Silvio WaisbordThe Handbook of Global Media Research edited by Ingrid VolkmerThe Handbook of Global Online Journalism edited by Eugenia Siapera and Andreas VeglisThe Handbook of Communication and Corporate Reputation edited by Craig E CarrollThe Handbook of Media and Mass Communication Theory edited by Robert S Fortner and P Mark FacklerThe Handbook of International Advertising Research edited by Hong ChengThe Handbook of the Psychology of Communication Technology edited by S Shyam Sundar

The Handbook of the Psychology of Communication Technology

Edited by

S Shyam Sundar

This edition first published 2015copy 2015 John Wiley amp Sons Inc

Registered OfficeJohn Wiley amp Sons Ltd The Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

Editorial Offices350 Main Street Malden MA 02148-5020 USA9600 Garsington Road Oxford OX4 2DQ UKThe Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

For details of our global editorial offices for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at wwwwileycomwiley-blackwell

The right of S Shyam Sundar to be identified as the author of the editorial material in this work has been asserted in accordance with the UK Copyright Designs and Patents Act 1988

All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise except as permitted by the UK Copyright Designs and Patents Act 1988 without the prior permission of the publisher

Wiley also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books

Designations used by companies to distinguish their products are often claimed as trademarks All brand names and product names used in this book are trade names service marks trademarks or registered trademarks of their respective owners The publisher is not associated with any product or vendor mentioned in this book

Limit of LiabilityDisclaimer of Warranty While the publisher and authors have used their best efforts in preparing this book they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom If professional advice or other expert assistance is required the services of a competent professional should be sought

Library of Congress Cataloging-in-Publication Data

The handbook of the psychology of communication technology edited by S Shyam Sundar pages cm Includes bibliographical references and index ISBN 978-1-118-41336-4 (cloth)1 Communication and technologyndashPsychological aspects 2 Information technologyndashPsychological aspects 3 CommunicationndashPsychological aspects I Sundar S Shyam P96T42H366 2015 30348prime33ndashdc23 2014026814

A catalogue record for this book is available from the British Library

Cover image copy Peshkova Shutterstock

Set in 10125pt Galliard by SPi Publisher Services Pondicherry India

1 2015

Dedicated to Cliff Nass (1955ndash2013) teacher advisor mentor friend and a pioneering force in the study of psychology of

communication technology

Photo Credit Source Linda A CiceroStanford News Service

Contents

Biographical Notes xPreface xviiiAcknowledgments xx

Part I Theoretical Overviews 1

1 Interpersonal and Hyperpersonal Dimensions of Computer-Mediated Communication 3Joseph B Walther Brandon Van Der Heide Artemio Ramirez Jr Judee K Burgoon and Jorge Pentildea

2 Group Identity Social Influence and Collective Action Online Extensions and Applications of the SIDE Model 23Russell Spears and Tom Postmes

3 Toward a Theory of Interactive Media Effects (TIME) Four Models for Explaining How Interface Features Affect User Psychology 47S Shyam Sundar Haiyan Jia T Franklin Waddell and Yan Huang

Part II Source Orientation Avatars Agents and Androids 87

4 Examining Perception and Identification in Avatar-mediated Interaction 89Kristine L Nowak

5 Effects of Visual Cues on Social Perceptions and Self-Categorization in Computer-Mediated Communication 115Eun-Ju Lee and Soo Youn Oh

6 Social Effects of Virtual and Robot Companions 137Nicole C Kraumlmer Astrid M Rosenthal-von der Puumltten and Laura Hoffmann

viii Contents

7 Telepresence and Apparent Agency in HumanndashRobot Interaction 160Leila Takayama

8 Psychological Aspects of Technology Interacting with Humans 176Johan F Hoorn

Part III Technological Affordances and Social Interaction 203

9 Social Network Site Affordances and Their Relationship to Social Capital Processes 205Nicole B Ellison and Jessica Vitak

10 The Social Psychology of Mobile Communication 228Kathleen M Cumiskey and Rich Ling

11 Real or Ersatz Determinants of Benefits and Costs of Online Social Interactions 247Melanie C Green and Jenna L Clark

12 Deception with Technology 270Jeffrey T Hancock and Jamie Guillory

13 Immersive Virtual Environments and the Classrooms of Tomorrow 290Cody O Karutz and Jeremy N Bailenson

Part IV Adoption Use and Abuse of Communication Technologies 311

14 The Psychology of the Diffusion and Acceptance of Technology 313Arun Vishwanath

15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 332Elly A Konijn Jolanda Veldhuis Xanthe S Plaisier Marloes Spekman and Anouk den Hamer

16 The Psychology of Interactive Media Habits 365Robert LaRose

17 Online Addictions Gambling Video Gaming and Social Networking 384Mark D Griffiths and Daria J Kuss

Part V Exposure Experience and Evaluations of Digital Media 405

18 Selective Exposure in the Communication Technology Context 407Silvia Knobloch-Westerwick Axel Westerwick and Benjamin K Johnson

19 Affording Control How Customization Interactivity and Navigability Affect Psychological Responses to Technology 425Sriram ldquoSrirdquo Kalyanaraman and Bartosz W Wojdynski

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 3: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

Handbooks in Communication and Media

This series aims to provide theoretically ambitious but accessible volumes devoted to the major fields and subfields within communication and media studies Each volume sets out to ground and orientate the student through a broad range of specially commissioned chapters while also providing the more experienced scholar and teacher with a convenient and comprehensive overview of the latest trends and critical directions

The Handbook of Children Media and Development edited by Sandra L Calvert and Barbara J WilsonThe Handbook of Crisis Communication edited by W Timothy Coombs and Sherry J HolladayThe Handbook of Internet Studies edited by Mia Consalvo and Charles EssThe Handbook of Rhetoric and Public Address edited by Shawn J Parry-Giles and J Michael HoganThe Handbook of Critical Intercultural Communication edited by Thomas K Nakayama and Rona Tamiko HalualaniThe Handbook of Global Communication and Media Ethics edited by Robert S Fortner and P Mark FacklerThe Handbook of Communication and Corporate Social Responsibility edited by Oslashyvind Ihlen Jennifer Bartlett and Steve MayThe Handbook of Gender Sex and Media edited by Karen RossThe Handbook of Global Health Communication edited by Rafael Obregon and Silvio WaisbordThe Handbook of Global Media Research edited by Ingrid VolkmerThe Handbook of Global Online Journalism edited by Eugenia Siapera and Andreas VeglisThe Handbook of Communication and Corporate Reputation edited by Craig E CarrollThe Handbook of Media and Mass Communication Theory edited by Robert S Fortner and P Mark FacklerThe Handbook of International Advertising Research edited by Hong ChengThe Handbook of the Psychology of Communication Technology edited by S Shyam Sundar

The Handbook of the Psychology of Communication Technology

Edited by

S Shyam Sundar

This edition first published 2015copy 2015 John Wiley amp Sons Inc

Registered OfficeJohn Wiley amp Sons Ltd The Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

Editorial Offices350 Main Street Malden MA 02148-5020 USA9600 Garsington Road Oxford OX4 2DQ UKThe Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

For details of our global editorial offices for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at wwwwileycomwiley-blackwell

The right of S Shyam Sundar to be identified as the author of the editorial material in this work has been asserted in accordance with the UK Copyright Designs and Patents Act 1988

All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise except as permitted by the UK Copyright Designs and Patents Act 1988 without the prior permission of the publisher

Wiley also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books

Designations used by companies to distinguish their products are often claimed as trademarks All brand names and product names used in this book are trade names service marks trademarks or registered trademarks of their respective owners The publisher is not associated with any product or vendor mentioned in this book

Limit of LiabilityDisclaimer of Warranty While the publisher and authors have used their best efforts in preparing this book they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom If professional advice or other expert assistance is required the services of a competent professional should be sought

Library of Congress Cataloging-in-Publication Data

The handbook of the psychology of communication technology edited by S Shyam Sundar pages cm Includes bibliographical references and index ISBN 978-1-118-41336-4 (cloth)1 Communication and technologyndashPsychological aspects 2 Information technologyndashPsychological aspects 3 CommunicationndashPsychological aspects I Sundar S Shyam P96T42H366 2015 30348prime33ndashdc23 2014026814

A catalogue record for this book is available from the British Library

Cover image copy Peshkova Shutterstock

Set in 10125pt Galliard by SPi Publisher Services Pondicherry India

1 2015

Dedicated to Cliff Nass (1955ndash2013) teacher advisor mentor friend and a pioneering force in the study of psychology of

communication technology

Photo Credit Source Linda A CiceroStanford News Service

Contents

Biographical Notes xPreface xviiiAcknowledgments xx

Part I Theoretical Overviews 1

1 Interpersonal and Hyperpersonal Dimensions of Computer-Mediated Communication 3Joseph B Walther Brandon Van Der Heide Artemio Ramirez Jr Judee K Burgoon and Jorge Pentildea

2 Group Identity Social Influence and Collective Action Online Extensions and Applications of the SIDE Model 23Russell Spears and Tom Postmes

3 Toward a Theory of Interactive Media Effects (TIME) Four Models for Explaining How Interface Features Affect User Psychology 47S Shyam Sundar Haiyan Jia T Franklin Waddell and Yan Huang

Part II Source Orientation Avatars Agents and Androids 87

4 Examining Perception and Identification in Avatar-mediated Interaction 89Kristine L Nowak

5 Effects of Visual Cues on Social Perceptions and Self-Categorization in Computer-Mediated Communication 115Eun-Ju Lee and Soo Youn Oh

6 Social Effects of Virtual and Robot Companions 137Nicole C Kraumlmer Astrid M Rosenthal-von der Puumltten and Laura Hoffmann

viii Contents

7 Telepresence and Apparent Agency in HumanndashRobot Interaction 160Leila Takayama

8 Psychological Aspects of Technology Interacting with Humans 176Johan F Hoorn

Part III Technological Affordances and Social Interaction 203

9 Social Network Site Affordances and Their Relationship to Social Capital Processes 205Nicole B Ellison and Jessica Vitak

10 The Social Psychology of Mobile Communication 228Kathleen M Cumiskey and Rich Ling

11 Real or Ersatz Determinants of Benefits and Costs of Online Social Interactions 247Melanie C Green and Jenna L Clark

12 Deception with Technology 270Jeffrey T Hancock and Jamie Guillory

13 Immersive Virtual Environments and the Classrooms of Tomorrow 290Cody O Karutz and Jeremy N Bailenson

Part IV Adoption Use and Abuse of Communication Technologies 311

14 The Psychology of the Diffusion and Acceptance of Technology 313Arun Vishwanath

15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 332Elly A Konijn Jolanda Veldhuis Xanthe S Plaisier Marloes Spekman and Anouk den Hamer

16 The Psychology of Interactive Media Habits 365Robert LaRose

17 Online Addictions Gambling Video Gaming and Social Networking 384Mark D Griffiths and Daria J Kuss

Part V Exposure Experience and Evaluations of Digital Media 405

18 Selective Exposure in the Communication Technology Context 407Silvia Knobloch-Westerwick Axel Westerwick and Benjamin K Johnson

19 Affording Control How Customization Interactivity and Navigability Affect Psychological Responses to Technology 425Sriram ldquoSrirdquo Kalyanaraman and Bartosz W Wojdynski

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 4: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

The Handbook of the Psychology of Communication Technology

Edited by

S Shyam Sundar

This edition first published 2015copy 2015 John Wiley amp Sons Inc

Registered OfficeJohn Wiley amp Sons Ltd The Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

Editorial Offices350 Main Street Malden MA 02148-5020 USA9600 Garsington Road Oxford OX4 2DQ UKThe Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

For details of our global editorial offices for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at wwwwileycomwiley-blackwell

The right of S Shyam Sundar to be identified as the author of the editorial material in this work has been asserted in accordance with the UK Copyright Designs and Patents Act 1988

All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise except as permitted by the UK Copyright Designs and Patents Act 1988 without the prior permission of the publisher

Wiley also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books

Designations used by companies to distinguish their products are often claimed as trademarks All brand names and product names used in this book are trade names service marks trademarks or registered trademarks of their respective owners The publisher is not associated with any product or vendor mentioned in this book

Limit of LiabilityDisclaimer of Warranty While the publisher and authors have used their best efforts in preparing this book they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom If professional advice or other expert assistance is required the services of a competent professional should be sought

Library of Congress Cataloging-in-Publication Data

The handbook of the psychology of communication technology edited by S Shyam Sundar pages cm Includes bibliographical references and index ISBN 978-1-118-41336-4 (cloth)1 Communication and technologyndashPsychological aspects 2 Information technologyndashPsychological aspects 3 CommunicationndashPsychological aspects I Sundar S Shyam P96T42H366 2015 30348prime33ndashdc23 2014026814

A catalogue record for this book is available from the British Library

Cover image copy Peshkova Shutterstock

Set in 10125pt Galliard by SPi Publisher Services Pondicherry India

1 2015

Dedicated to Cliff Nass (1955ndash2013) teacher advisor mentor friend and a pioneering force in the study of psychology of

communication technology

Photo Credit Source Linda A CiceroStanford News Service

Contents

Biographical Notes xPreface xviiiAcknowledgments xx

Part I Theoretical Overviews 1

1 Interpersonal and Hyperpersonal Dimensions of Computer-Mediated Communication 3Joseph B Walther Brandon Van Der Heide Artemio Ramirez Jr Judee K Burgoon and Jorge Pentildea

2 Group Identity Social Influence and Collective Action Online Extensions and Applications of the SIDE Model 23Russell Spears and Tom Postmes

3 Toward a Theory of Interactive Media Effects (TIME) Four Models for Explaining How Interface Features Affect User Psychology 47S Shyam Sundar Haiyan Jia T Franklin Waddell and Yan Huang

Part II Source Orientation Avatars Agents and Androids 87

4 Examining Perception and Identification in Avatar-mediated Interaction 89Kristine L Nowak

5 Effects of Visual Cues on Social Perceptions and Self-Categorization in Computer-Mediated Communication 115Eun-Ju Lee and Soo Youn Oh

6 Social Effects of Virtual and Robot Companions 137Nicole C Kraumlmer Astrid M Rosenthal-von der Puumltten and Laura Hoffmann

viii Contents

7 Telepresence and Apparent Agency in HumanndashRobot Interaction 160Leila Takayama

8 Psychological Aspects of Technology Interacting with Humans 176Johan F Hoorn

Part III Technological Affordances and Social Interaction 203

9 Social Network Site Affordances and Their Relationship to Social Capital Processes 205Nicole B Ellison and Jessica Vitak

10 The Social Psychology of Mobile Communication 228Kathleen M Cumiskey and Rich Ling

11 Real or Ersatz Determinants of Benefits and Costs of Online Social Interactions 247Melanie C Green and Jenna L Clark

12 Deception with Technology 270Jeffrey T Hancock and Jamie Guillory

13 Immersive Virtual Environments and the Classrooms of Tomorrow 290Cody O Karutz and Jeremy N Bailenson

Part IV Adoption Use and Abuse of Communication Technologies 311

14 The Psychology of the Diffusion and Acceptance of Technology 313Arun Vishwanath

15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 332Elly A Konijn Jolanda Veldhuis Xanthe S Plaisier Marloes Spekman and Anouk den Hamer

16 The Psychology of Interactive Media Habits 365Robert LaRose

17 Online Addictions Gambling Video Gaming and Social Networking 384Mark D Griffiths and Daria J Kuss

Part V Exposure Experience and Evaluations of Digital Media 405

18 Selective Exposure in the Communication Technology Context 407Silvia Knobloch-Westerwick Axel Westerwick and Benjamin K Johnson

19 Affording Control How Customization Interactivity and Navigability Affect Psychological Responses to Technology 425Sriram ldquoSrirdquo Kalyanaraman and Bartosz W Wojdynski

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 5: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

This edition first published 2015copy 2015 John Wiley amp Sons Inc

Registered OfficeJohn Wiley amp Sons Ltd The Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

Editorial Offices350 Main Street Malden MA 02148-5020 USA9600 Garsington Road Oxford OX4 2DQ UKThe Atrium Southern Gate Chichester West Sussex PO19 8SQ UK

For details of our global editorial offices for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at wwwwileycomwiley-blackwell

The right of S Shyam Sundar to be identified as the author of the editorial material in this work has been asserted in accordance with the UK Copyright Designs and Patents Act 1988

All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise except as permitted by the UK Copyright Designs and Patents Act 1988 without the prior permission of the publisher

Wiley also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books

Designations used by companies to distinguish their products are often claimed as trademarks All brand names and product names used in this book are trade names service marks trademarks or registered trademarks of their respective owners The publisher is not associated with any product or vendor mentioned in this book

Limit of LiabilityDisclaimer of Warranty While the publisher and authors have used their best efforts in preparing this book they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom If professional advice or other expert assistance is required the services of a competent professional should be sought

Library of Congress Cataloging-in-Publication Data

The handbook of the psychology of communication technology edited by S Shyam Sundar pages cm Includes bibliographical references and index ISBN 978-1-118-41336-4 (cloth)1 Communication and technologyndashPsychological aspects 2 Information technologyndashPsychological aspects 3 CommunicationndashPsychological aspects I Sundar S Shyam P96T42H366 2015 30348prime33ndashdc23 2014026814

A catalogue record for this book is available from the British Library

Cover image copy Peshkova Shutterstock

Set in 10125pt Galliard by SPi Publisher Services Pondicherry India

1 2015

Dedicated to Cliff Nass (1955ndash2013) teacher advisor mentor friend and a pioneering force in the study of psychology of

communication technology

Photo Credit Source Linda A CiceroStanford News Service

Contents

Biographical Notes xPreface xviiiAcknowledgments xx

Part I Theoretical Overviews 1

1 Interpersonal and Hyperpersonal Dimensions of Computer-Mediated Communication 3Joseph B Walther Brandon Van Der Heide Artemio Ramirez Jr Judee K Burgoon and Jorge Pentildea

2 Group Identity Social Influence and Collective Action Online Extensions and Applications of the SIDE Model 23Russell Spears and Tom Postmes

3 Toward a Theory of Interactive Media Effects (TIME) Four Models for Explaining How Interface Features Affect User Psychology 47S Shyam Sundar Haiyan Jia T Franklin Waddell and Yan Huang

Part II Source Orientation Avatars Agents and Androids 87

4 Examining Perception and Identification in Avatar-mediated Interaction 89Kristine L Nowak

5 Effects of Visual Cues on Social Perceptions and Self-Categorization in Computer-Mediated Communication 115Eun-Ju Lee and Soo Youn Oh

6 Social Effects of Virtual and Robot Companions 137Nicole C Kraumlmer Astrid M Rosenthal-von der Puumltten and Laura Hoffmann

viii Contents

7 Telepresence and Apparent Agency in HumanndashRobot Interaction 160Leila Takayama

8 Psychological Aspects of Technology Interacting with Humans 176Johan F Hoorn

Part III Technological Affordances and Social Interaction 203

9 Social Network Site Affordances and Their Relationship to Social Capital Processes 205Nicole B Ellison and Jessica Vitak

10 The Social Psychology of Mobile Communication 228Kathleen M Cumiskey and Rich Ling

11 Real or Ersatz Determinants of Benefits and Costs of Online Social Interactions 247Melanie C Green and Jenna L Clark

12 Deception with Technology 270Jeffrey T Hancock and Jamie Guillory

13 Immersive Virtual Environments and the Classrooms of Tomorrow 290Cody O Karutz and Jeremy N Bailenson

Part IV Adoption Use and Abuse of Communication Technologies 311

14 The Psychology of the Diffusion and Acceptance of Technology 313Arun Vishwanath

15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 332Elly A Konijn Jolanda Veldhuis Xanthe S Plaisier Marloes Spekman and Anouk den Hamer

16 The Psychology of Interactive Media Habits 365Robert LaRose

17 Online Addictions Gambling Video Gaming and Social Networking 384Mark D Griffiths and Daria J Kuss

Part V Exposure Experience and Evaluations of Digital Media 405

18 Selective Exposure in the Communication Technology Context 407Silvia Knobloch-Westerwick Axel Westerwick and Benjamin K Johnson

19 Affording Control How Customization Interactivity and Navigability Affect Psychological Responses to Technology 425Sriram ldquoSrirdquo Kalyanaraman and Bartosz W Wojdynski

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 6: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

Dedicated to Cliff Nass (1955ndash2013) teacher advisor mentor friend and a pioneering force in the study of psychology of

communication technology

Photo Credit Source Linda A CiceroStanford News Service

Contents

Biographical Notes xPreface xviiiAcknowledgments xx

Part I Theoretical Overviews 1

1 Interpersonal and Hyperpersonal Dimensions of Computer-Mediated Communication 3Joseph B Walther Brandon Van Der Heide Artemio Ramirez Jr Judee K Burgoon and Jorge Pentildea

2 Group Identity Social Influence and Collective Action Online Extensions and Applications of the SIDE Model 23Russell Spears and Tom Postmes

3 Toward a Theory of Interactive Media Effects (TIME) Four Models for Explaining How Interface Features Affect User Psychology 47S Shyam Sundar Haiyan Jia T Franklin Waddell and Yan Huang

Part II Source Orientation Avatars Agents and Androids 87

4 Examining Perception and Identification in Avatar-mediated Interaction 89Kristine L Nowak

5 Effects of Visual Cues on Social Perceptions and Self-Categorization in Computer-Mediated Communication 115Eun-Ju Lee and Soo Youn Oh

6 Social Effects of Virtual and Robot Companions 137Nicole C Kraumlmer Astrid M Rosenthal-von der Puumltten and Laura Hoffmann

viii Contents

7 Telepresence and Apparent Agency in HumanndashRobot Interaction 160Leila Takayama

8 Psychological Aspects of Technology Interacting with Humans 176Johan F Hoorn

Part III Technological Affordances and Social Interaction 203

9 Social Network Site Affordances and Their Relationship to Social Capital Processes 205Nicole B Ellison and Jessica Vitak

10 The Social Psychology of Mobile Communication 228Kathleen M Cumiskey and Rich Ling

11 Real or Ersatz Determinants of Benefits and Costs of Online Social Interactions 247Melanie C Green and Jenna L Clark

12 Deception with Technology 270Jeffrey T Hancock and Jamie Guillory

13 Immersive Virtual Environments and the Classrooms of Tomorrow 290Cody O Karutz and Jeremy N Bailenson

Part IV Adoption Use and Abuse of Communication Technologies 311

14 The Psychology of the Diffusion and Acceptance of Technology 313Arun Vishwanath

15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 332Elly A Konijn Jolanda Veldhuis Xanthe S Plaisier Marloes Spekman and Anouk den Hamer

16 The Psychology of Interactive Media Habits 365Robert LaRose

17 Online Addictions Gambling Video Gaming and Social Networking 384Mark D Griffiths and Daria J Kuss

Part V Exposure Experience and Evaluations of Digital Media 405

18 Selective Exposure in the Communication Technology Context 407Silvia Knobloch-Westerwick Axel Westerwick and Benjamin K Johnson

19 Affording Control How Customization Interactivity and Navigability Affect Psychological Responses to Technology 425Sriram ldquoSrirdquo Kalyanaraman and Bartosz W Wojdynski

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 7: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

Contents

Biographical Notes xPreface xviiiAcknowledgments xx

Part I Theoretical Overviews 1

1 Interpersonal and Hyperpersonal Dimensions of Computer-Mediated Communication 3Joseph B Walther Brandon Van Der Heide Artemio Ramirez Jr Judee K Burgoon and Jorge Pentildea

2 Group Identity Social Influence and Collective Action Online Extensions and Applications of the SIDE Model 23Russell Spears and Tom Postmes

3 Toward a Theory of Interactive Media Effects (TIME) Four Models for Explaining How Interface Features Affect User Psychology 47S Shyam Sundar Haiyan Jia T Franklin Waddell and Yan Huang

Part II Source Orientation Avatars Agents and Androids 87

4 Examining Perception and Identification in Avatar-mediated Interaction 89Kristine L Nowak

5 Effects of Visual Cues on Social Perceptions and Self-Categorization in Computer-Mediated Communication 115Eun-Ju Lee and Soo Youn Oh

6 Social Effects of Virtual and Robot Companions 137Nicole C Kraumlmer Astrid M Rosenthal-von der Puumltten and Laura Hoffmann

viii Contents

7 Telepresence and Apparent Agency in HumanndashRobot Interaction 160Leila Takayama

8 Psychological Aspects of Technology Interacting with Humans 176Johan F Hoorn

Part III Technological Affordances and Social Interaction 203

9 Social Network Site Affordances and Their Relationship to Social Capital Processes 205Nicole B Ellison and Jessica Vitak

10 The Social Psychology of Mobile Communication 228Kathleen M Cumiskey and Rich Ling

11 Real or Ersatz Determinants of Benefits and Costs of Online Social Interactions 247Melanie C Green and Jenna L Clark

12 Deception with Technology 270Jeffrey T Hancock and Jamie Guillory

13 Immersive Virtual Environments and the Classrooms of Tomorrow 290Cody O Karutz and Jeremy N Bailenson

Part IV Adoption Use and Abuse of Communication Technologies 311

14 The Psychology of the Diffusion and Acceptance of Technology 313Arun Vishwanath

15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 332Elly A Konijn Jolanda Veldhuis Xanthe S Plaisier Marloes Spekman and Anouk den Hamer

16 The Psychology of Interactive Media Habits 365Robert LaRose

17 Online Addictions Gambling Video Gaming and Social Networking 384Mark D Griffiths and Daria J Kuss

Part V Exposure Experience and Evaluations of Digital Media 405

18 Selective Exposure in the Communication Technology Context 407Silvia Knobloch-Westerwick Axel Westerwick and Benjamin K Johnson

19 Affording Control How Customization Interactivity and Navigability Affect Psychological Responses to Technology 425Sriram ldquoSrirdquo Kalyanaraman and Bartosz W Wojdynski

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 8: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

viii Contents

7 Telepresence and Apparent Agency in HumanndashRobot Interaction 160Leila Takayama

8 Psychological Aspects of Technology Interacting with Humans 176Johan F Hoorn

Part III Technological Affordances and Social Interaction 203

9 Social Network Site Affordances and Their Relationship to Social Capital Processes 205Nicole B Ellison and Jessica Vitak

10 The Social Psychology of Mobile Communication 228Kathleen M Cumiskey and Rich Ling

11 Real or Ersatz Determinants of Benefits and Costs of Online Social Interactions 247Melanie C Green and Jenna L Clark

12 Deception with Technology 270Jeffrey T Hancock and Jamie Guillory

13 Immersive Virtual Environments and the Classrooms of Tomorrow 290Cody O Karutz and Jeremy N Bailenson

Part IV Adoption Use and Abuse of Communication Technologies 311

14 The Psychology of the Diffusion and Acceptance of Technology 313Arun Vishwanath

15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 332Elly A Konijn Jolanda Veldhuis Xanthe S Plaisier Marloes Spekman and Anouk den Hamer

16 The Psychology of Interactive Media Habits 365Robert LaRose

17 Online Addictions Gambling Video Gaming and Social Networking 384Mark D Griffiths and Daria J Kuss

Part V Exposure Experience and Evaluations of Digital Media 405

18 Selective Exposure in the Communication Technology Context 407Silvia Knobloch-Westerwick Axel Westerwick and Benjamin K Johnson

19 Affording Control How Customization Interactivity and Navigability Affect Psychological Responses to Technology 425Sriram ldquoSrirdquo Kalyanaraman and Bartosz W Wojdynski

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 9: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

Contents ix

20 Psychological Approaches to Credibility Assessment Online 445Miriam J Metzger and Andrew J Flanagin

Part VI Good Technology for Better Health 467

21 Trust and Engagement in Online Health A Timeline Approach 469Elizabeth Sillence and Pam Briggs

22 Computer-Mediated Support for Health Outcomes Psychological Influences on Support Processes 488Kevin B Wright

23 Using Digital Games to Promote Health Behavior Change 507Debra A Lieberman

24 Leveraging Psychology of Virtual Body for Health and Wellness 528Giuseppe Riva Antonios Dakanalis and Fabrizia Mantovani

25 Treating Emotional Problems with Virtual and Augmented Reality 548Rosa M Bantildeos Rivera Cristina Botella Arbona Azucena Garciacutea-Palacios Soledad Quero Castellano and Juana Bretoacuten Loacutepez

Index 567

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 10: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

Biographical Notes

Cristina Botella is Full Professor of Clinical Psychology at Universitat Jaume I Spain Her main research line is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 100 papers and participated in various research pro-jects granted by national as well as European funds

Jeremy N Bailenson is Founding Director of VHIL and an Associate Professor in the Department of Communication at Stanford His main area of interest is the phenomenon of digital human representation His findings have been published in over 70 academic papers in the fields of communication computer science educa-tion and psychology

Juana Bretoacuten-Loacutepez is an Assistant Professor of Psychological Treatments at the Universitat Jaume I Spain Her main research interests are anxiety disorders or behavioral addictions and the application of new technologies to treat these She has published over 27 papers and participated in several research projects

Pam Briggs holds a Research Chair at Northumbria University where she explores identity trust privacy and security and inclusion issues in social media Her current projects address trust issues in peer-to-peer health care the influence of social media in message dissemination during pandemics location-based services and technol-ogies and cybersecurity identity management and digital personhood

Judee K Burgoon is a Professor and Director of Human Communication Research Center for the Management of Information at the University of Arizona and a Distinguished Visiting Professor with the Department of Communication at the University of Oklahoma She is the most prolific female scholar in communication in the twentieth century

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 11: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

Biographical Notes xi

Jenna L Clark is a Graduate Student and Royster Fellow at the University of North Carolina at Chapel Hill Her research explores how individualsrsquo perceptions of online relationships (perceived reality) can affect the outcomes of those relationships

Antonios Dakanalis is currently Post-Doc Researcher at the University of Pavia Pavia Italy His research interests are related to the concept of self-objectification and its role in the etiology of eating disorders More he is interested to explore the potential of positive technologies in the field of well-being and health care

Kathleen M Cumiskey is Associate Professor at the College of Staten Island City University of New York She is an expert in the social consequences of mobile technology Her latest publications focus on the role that mobile phones play in chang-ing peoplersquos perception of their Social and emotive environments She is the coeditor (with Larissa Hjorth) on a volume published by Routledge entitled Mobile Media Practices Presence and Politics The Challenge of Being Seamlessly Mobile (2013)

Nicole B Ellison (PhD University of Southern California) is an Associate Professor in the School of Information at the University of Michigan Her research focuses on how individuals and groups use online tools to initiate maintain and benefit from their social relationships

Andrew J Flanagin is Professor in the Department of Communication at the University of California at Santa Barbara His research focuses on the ways in which information and communication technologies structure and extend human interaction with particular emphasis on the processes of organizing and information evaluation and sharing

Azucena Garciacutea-Palacios is Professor of Abnormal Psychology at Universitat Jaume I Spain One of her main line of research is the design and testing of clinical applications based on information and communication technologies for the treatment of emotional disorders She has published over 50 papers and she has participated in several research projects

Melanie C Green is an Assistant Professor of Communication at the University of Buffalo (SUNY) Her research examines the reasons why individuals choose online or ersatz interactions and the consequences of these actions

Mark D Griffiths is Professor of Gambling Studies at the Nottingham Trent University Dr Griffiths has published over 450 refereed journal papers mainly in the area of behavioral addiction and has won 14 national andor international awards for his work

Jamie Guillory (PhD Cornell University) is a Postdoctoral Fellow at the University of California San Francisco in the Center for Tobacco Control Research amp Education (httptobaccoucsfeduusersjeg258) She studies the influence of technology on emotions social behavior and health using big data experiments surveys and mobile Apps (httpssitesgooglecomsitejamieguilloryhome)

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 12: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

xii Biographical Notes

Anouk den Hamer (VU University Amsterdam) is a PhD student in Media Psychology and Lecturer in Statistics and Methods at VU University Amsterdam She holds a BA in Media Studies and an MA in Communication Science She studies victimization and the role of media use in cyberbullying behavior among adolescents

Jeffrey T Hancock is a Professor in the Department of Communication and Cochair of the Department of Information Science at Cornell University His work is concerned with how social media affect psychological and interpersonal processes with a particular emphasis on understanding how language can reveal psychological and social dynamics

Brandon Van Der Heide is an Assistant Professor of communication at Michigan State University His primary interests include investigating how impression formation and social influence processes are changed when people interact using communication technologies and how these communication processes affect areas of practical interest such as electronic commerce

Laura Hoffmann is doing her PhD on social robotics She is working as a Research Associate at the Department of Social Psychology Media and Communication at the University of Duisburg-Essen Germany Her research interests lie in the area of social psychology and media psychology with a particular focus on humanndashrobot interaction (httpswwwuni-duedesozialpsychologieHoffmannshtml)

Johan F Hoorn (DLitt DSc) is Senior Associate Professor of Communication Science at VU University Amsterdam He is the principal investigator and project leader of Services of Electro-Mechanical Care Agencies (SELEMCA) directed at the creation of android robots in the care domain so called ldquoCaredroidsrdquo

Yan Huang is a doctoral student at the Pennsylvania State University Her current research focuses on the psychological effects of media technologies She is especially interested in how technological affordances influence the processes and outcomes of online persuasion in a variety of contexts such as health communication advertising and e-commerce

Haiyan Jia (PhD Penn State University) is a post-doctoral scholar at the Penn State University in the College of Information Sciences and Technology Her research interest primarily focuses on the social and psychological effects of communication technology ranging from Web to mobile apps to smart objects She also researches technology use in cross-cultural and international communication contexts

Benjamin K Johnson (MA Michigan State University) is a doctoral candidate at the School of Communication The Ohio State University His research is focused on selective exposure in new media settings especially as it relates to social comparison and impression management (httpwwwcommohio-stateeducomponent comprofileruserprofile106html)

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication

Page 13: The Handbook of the Psychology of Communication … Handbook of Communication and Corporate Social Responsibility, ... Azucena García-Palacios, ... trust, privacy, and security and

Biographical Notes xiii

Sriram ldquoSrirdquo Kalyanaraman is a Professor of journalism at the University of Floridarsquos College of Journalism and Communications His primary research focuses on persuasion and attitude change in online environments particularly as informed by customized and interactive messages He currently serves as co-editor of Media Psychology

Cody O Karutz is the Manager of Stanford Universityrsquos Virtual Human Interaction Lab (VHIL) His main areas of interest are how virtual reality technologies and devices can be utilized to create new educational platforms

Silvia Knobloch-Westerwick (PhD University of Music Theater and Media Hanover Germany) is Professor at the School of Communication at The Ohio State University and Director of the Graduate Studies Program She serves as Editor of Media Psychology Her research examines media uses and effects with a focus on selective exposure in the con-texts of political communication health communication news entertainment and com-munication technologies (httpwwwcommohio-stateedusknoblochwesterwick) Her latest monograph is titled ldquoChoice and Preference in Media Use Advances in Selective Exposure Theory and Researchrdquo (httpwwwroutledgecom9780805855159)

Nicole C Kraumlmer (PhD University of Cologne) has been leading the team of Social Psychology Media and Communication as a Professor at the University of Duisburg-Essen Germany Her research interests include social aspects of human technology interaction and computer-mediated communication (httpswwwuni- duedesozialpsychologie kraemershtml)

Elly A Konijn (PhD Utrecht University the Netherlands) is Professor of Media Psychology at VU University Amsterdam (httpwwwfswvunlendepartmentscommunication-sciencestaffkonijn) Former Editor of Media Psychology and Chair of ICArsquos Information Systems Her research focuses on media use among ado-lescents emotions and reality-fiction perceptions virtuality and empathic robots Application areas are human well-being and health media education and creative industry (eg httpcrispplatformnlprojectsselemca)

Daria J Kuss is a Lecturer in Applied Psychology at the Birmingham City University UK Dr Kuss has published widely in many international journals and book chapters in the area of cyberpsychology and online addiction with particular expertise in online gaming addiction

Robert LaRose PhD (University of Southern California 1979) is a Full Professor in the Department of Media and Information at Michigan State University His area of interest is the use and effects of new media

Eun-Ju Lee (PhD Stanford University) is Professor in the Department of Communication at Seoul National University Her research focuses on social cognition and social influence in computer-mediated communication She has served as Associate Editor of Human Communication Research and Journal of Communication