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Baltijos šalyse prekybos nuostoliai sumažėjo daugiausiaiKarai parduotuvėse: mūšis laimėtas, kas toliau?
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November 2007
THE WORLDWIDE SHRINKAGE SURVEY
Worldwide Shrink Survey
The Global Retail Theft Barometer 2008 is the most extensive survey of shrink ever undertaken
It is the unique worldwide survey
The objective is to give retailers comparative information about the shrink situation at a global level
The survey was carried out by the Centre for Retail Research, led by Professor Joshua Bamfield
THE WORLDWIDE SHRINKAGE SURVEY
A survey that responds adequately to the global nature of the retail business today
An opportunity to benchmark across different regions, countries and sectors
A chance to identify and understand trends in specific regions of the world
Why Global?
Worldwide Shrink Survey
THE WORLDWIDE SHRINKAGE SURVEY
Worldwide Shrink Survey
3.900 questionnaires were sent out to the Loss Prevention or Security Vice President or Chief Security Officer of retail corporations in 36 countries around the world including for the first time South Africa, Argentina, Brazil, Mexico and Malaysia
920 retail companies running 115.612 retail outlets with combined sales of 554.334 M€ responded the questionnaire
Satisfactory response rate of 23,6%
36 countries surveyed
THE WORLDWIDE SHRINKAGE SURVEY
Worldwide Shrink Survey
32,68 M€29,90 M€
10,05 M€
3,68 M€0,45 M€
0
10
20
30
40
North America Europe Asia-Pacific Latin America Africa
Global Costs of Crime includingCosts of Loss Prevention
(in million €)
Total global shrinkage + loss prevention 76.749 M€
(73.616 M€ in 2007)
THE WORLDWIDE SHRINKAGE SURVEY
Shrinkage Rates
20 of the 36 countries increased shrinkage
14 countries reduced shrinkage
In 2 countries the average shrinkage rate did not change
Globally, this year shrinkage fell of -1,5% on average
Countries with the highest shrinkage rates: India, Mexico and Thailand
Japan, Austria and Switzerland had the lowest rates
THE WORLDWIDE SHRINKAGE SURVEY
Average Shrinkage Rates
0,0%
0,5%
1,0%
1,5%
2,0%
2,5%
3,0%
3,5%
Jap
an
Aus
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Italy
No
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ain
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THE WORLDWIDE SHRINKAGE SURVEY
Sources of Global Retail Shrinkage ‘08
0% 10% 20% 30% 40% 50% 60%
Europe
Asia-Pacific
Africa
Latin America
North America
Proportion of Shrinkage
Customers Employees Suppliers-Vendors Internal Error
THE WORLDWIDE SHRINKAGE SURVEY
Apprehended Thieves
Number of Thieves Apprehended by Retailers 2008CUSTOMER THIEVES EMPLOYEE THIEVES
Number of Thieves
Average amount stolen per incident
Number of Thieves
Average amount stolen per incident
Combined Totals
North America 1.447.046 509 € 689.546 947 € 2.136.592
Percentages 67,7% 32,3% 100%
Latin America 145.154 49 € 15.655 280 € 160.809
Percentages 90,3% 9,7% 100%
Africa 10.937 24 € 1.183 458 € 12.120
Percentages 90,2% 9,8% 100%
Asia-Pacific 120.681 46 € 18.693 269 € 139.374
Percentages 86,6% 13,4% 100%
Europe 2.758.700 74 € 89.381 2142 € 2.848.081
Percentages 96,9% 3,1% 100%
Global totals 4.482.518 223 € 814.458 1.254 € 5.296.976
Global Percentages 84,6% 15,4% 100%
The amount recovered by apprehending thieves was 2.042 M€
THE WORLDWIDE SHRINKAGE SURVEY
Most-Stolen Merchandise by Vertical Market
THE WORLDWIDE SHRINKAGE SURVEY
Consumers
The global cost of retail crime (stock loss from crime plus the costs of loss
prevention) represented an annual ‘tax’ on honest consumers globally of:
157 € per household
or
48,50 € per person
THE WORLDWIDE SHRINKAGE SURVEY
THE WORLDWIDE SHRINKAGE SURVEY
Organized Retail Crime
Customer theft, including shoplifting and organized retail crime (ORC) caused the greatest shrinkage loss in most countries, a total of 29.283 M€ (41,2% of total shrinkage)
The increase in the significance of customer theft in North America is thought to be caused by organized retail crime, a growing problem which may spread globally
Very popular products like the early Harry Potter books, Nintendo games, recent DVD films etc. reach a loss of up to 8%
Nearly one third (30,3%) of the most-stolen merchandise was not protected
EAS hard tags were used on 16,9% of items, soft tags on 12% and 9,4% of the lines were protected by EAS source tagging
The Shadow Threat
THE WORLDWIDE SHRINKAGE SURVEY
Results for Europe
THE WORLDWIDE SHRINKAGE SURVEY
Europe
502 European retailers responded, running 36.199 stores, representing a combined total of 283.098 M€ in retail sales
In the12-month-period leading to June 2008, the average shrink rate rose by 0,8% from 1,26% to 1,27%)
Shrinkage cost retailers 27.438 M€, an increase of 279 M€ compared to last year
THE WORLDWIDE SHRINKAGE SURVEY
Europe
In the survey Europe is split into
- Western Europe (Austria, Belgium, Luxemburg, Denmark, Finland, France, Germany, Greece, Ireland, Italy, The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom)
- Central Europe (Czech Republic, Hungary, Poland, Slovakia, Baltic States)
THE WORLDWIDE SHRINKAGE SURVEY
Europe
Retail theft (as % of sales) in Europe was 1,27% (vs. 1,34% global)
In Western Europe the average was 1,26%
The average rate in Central Europe was 1,36%
THE WORLDWIDE SHRINKAGE SURVEY
THE WORLDWIDE SHRINKAGE SURVEY
European Retail Shrinkage 2008
EUROPETotal Shrinkage 2008
(Million €)Shrinkage 2008 (as % of sales)
Shrinkage 2007 (as % of sales)
Percentage change2007-08
Austria 430 1.01% 0.94% 7.4%
Belgium/Luxembourg 770 1.36% 1.33% 2.2%
Denmark 341 1.20% 1.20% 0.0%
Finland 381 1.30% 1.32% -1.5%
France 4.414 1.37% 1.34% 2.2%
Germany 4.674 1.13% 1.10% 2.7%
Greece 471 1.32% 1.36% -3.0%
Ireland 415 1.36% 1.33% 2.2%
Italy 2.977 1.28% 1.23% 4.1%
The Netherlands 1.059 1.20% 1.24% -3.2%
Norway 406 1.28% 1.26% 1.6%
Portugal 320 1.26% 1.31% -3.8%
Spain 2.510 1.31% 1.28% 2.3%
Sweden 560 1.35% 1.32% 2.3%
Switzerland 573 1.01% 0.96% 5.2%
United Kingdom 5.049 1.30% 1.34% -3.0%
Western Europe 25.388 1.26% 1.25% 0.8%
Czech Republic 326 1.38% 1.41% -2.1%
Hungary 317 1.38% 1.36% 1.5%
Poland 1.103 1.36% 1.34% 1.5%
Slovakia 122 1.32% 1.30% 1.5%
Baltic States (Latvia, Estonia, Lithuania) 182 1.35% 1.42% -4.9%
Central Europe 2.050 1.36% 1.36% 0.0%
Western and Central Europe 27.438 1.27% 1.26% 0.8%
Global 71.184 1.34% 1.36% -1.5%
THE WORLDWIDE SHRINKAGE SURVEY
European Retail Shrinkage 2000-08
Shrinkage Rate (% of sales)
THE WORLDWIDE SHRINKAGE SURVEY
Sources of Retail Shrinkage - Europe
Internal Error4.408 M€
16%
Suppliers1.771 M€
6,5%
Employees8.425 M€
30,7%
Customers12.834 M€
46,8%
THE WORLDWIDE SHRINKAGE SURVEY
Sources of Theft – Europe
Customer thieves and organized gangs were the largest single cause of retail shrinkage in Europe. Customer thieves thought to be responsible for 46,8% (12.834 M€)
The next largest was dishonest employees, estimated to cause 30,7% of retail losses (8.425 M€)
The rise in the share of shrinkage caused by employee theft was 2,1% compared to 2007
The average value stolen or admitted by employee thieves in Europe (2.142 €) was almost triple the average stolen by customer thieves (73,50 €), emphasising the need for preventing employee theft as well
THE WORLDWIDE SHRINKAGE SURVEY
Loss Prevention Costs – Europe
European LP spending as a percentage of sales is 0,34% (6.899 M€) Global LP spending as a percentage of sales is 0,33% (17.351 M€)
Direct employees1.345 M€
19,6%
Contract employees2.512 M€
36%
Cash collection522 M€7,6%
Security equipment2.091 M€
30%
Other400 M€
6%
THE WORLDWIDE SHRINKAGE SURVEY
Protection Methods – Europe
The 50 most vulnerable product lines in Europe are protected by:
Electronic Article Surveillance: 36% (of which 7,9% are source tagged) Locked cabinets and shelves: 9,9% Keepers/safers and locked boxes: 7,2% Chains, cables and loop alarms: 6,1% Dummy cartons or ticket systems: 4,5% Other protection device: 1,8%
More than one third (34,5%) of lines were not protected (global average = 30,3%)
68,7% of European retailers have store audit programs in place, to ensure that agreed corporate policy for loss prevention and security is carried out in stores
THE WORLDWIDE SHRINKAGE SURVEY
Shrink by Vertical Markets – Europe
EUROPE
2008 2007 Change
vehicle parts/hardware/DIY/building materials retail 1.75% 1.71% 2.3%
apparel/clothing and fashion/ accessories 1.70% 1.69% -0.6%
books/newspapers/stationery 1.66% 1.69% -1.8%
convenience stores/ natural & speciality foods 1.66% 1.64% 1.2%
cosmetics/ perfume/ health & beauty/pharmacy 1.52% 1.53% -0.6%
department store or large general store 1.46% 1.43% 2.1%
video/ music/ games software 1.38% 1.36% 1.5%
supermarket/ hypermarkets/ large grocery 1.15% 1.21% -5.0%
office products 1.10% 1.08% 1.9%
jewellery/ watches 0.92% 0.96% -4.1%
electrical goods/ computer centre/ electronics store 0.85% 0.82% 3.6%
liquor, wine beer/off-licence 0.85% 0.80% 6.3%
furniture/ textiles/ floor & window coverings/ 0.81% 0.83% -2.4%
toys and games/ hobby and craft 0.76% 0.75% 1.3%
discount/ variety retail/ warehouse clubs 0.74% 0.76% 2.6%
footwear/ shoes/ sports goods & sporting goods 0.65% 0.67% -3.0%
Totals 1.27% 1.26% 0.8%
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