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Peter J. MiscovichStrategy + InnovationJLL Consulting - Managing [email protected]
April 2019
The Future of Work The Human Experience
Every company will become a Digital BusinessDigital changes how we work, live, learn, & playDigital Ecosystems will transform Industry SectorsFlexible “Liquid” Enterprise Models are emergingThe Future of Work = Human + Machine Collaboration Digital Operating Models will require/demand Digital Talent Human Experience will attract essential/critical Digital Talent
Digital Transformation Changes Everything
Future Enterprise Performance will require… Digital Platforms + Digital Talent + Human Experience
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 2
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Digital Transformation = Business + Workforce + Workplace
Digital BusinessTransformationAI + Cloud + Edge Computing + Micro-services…
Digital Workforce TransformationDigital Talent + Liquid Workforce + Workforce Automation…
Digital WorkplaceTransformationThe Human Experience + Liquid Workplace Networks + Flex Space (Coworking) + Smart Workplace IoT Integration…
Enterprise Digital Workplace Transformation
Any Device, Any App, Any Data, Anywhere
Devices
Access
Data
Apps
Collaboration
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
Complex Problem SolvingCritical ThinkingCreativityPeople ManagementSocial Coordination with Others (Teams)Emotional IntelligenceJudgement and Decision-makingService Orientation (Helping Others)Negotiation SkillsCognitive Flexibility
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Top Ten Skills Required for the Future
Source: Future of Jobs Report 2018. World Economic Forum© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
What Work Will Humans Perform in the Digital Future?
Creativity Ideation & Innovation
Complex Communication & Continuous
Learning
Big Picture Synthetic
Thinking & ComplexProblem Solving
Social Emotional
Intelligence & Team
LeadershipManagement
Design Constructing Monitoring & Managing the
Next Generation of Intelligent
Machines5© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
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Digital DriveHarness digitization and rich data to enhance people and enterprise performance
Continuous InnovationCombine new thinking, solutions and processes to drive value creation and accelerate transformation
Operational ExcellenceOptimize enterprise resources and service delivery to increase productivity, mitigate risks and ensure high performance
The Future of Work Model
Human Experience
Enhance user experience through engagement,
empowerment and fulfillment
Financial Performance
Manage spending to enable growth and enhance return on
investment (ROI)
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
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WhatDefines Human
Experience?
Memorable workplace experiences that become a key differentiator as tohow your organization is perceived and valued in the marketplace
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
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Human Experience Matters: Retain Existing Talent“Organizations must fully engage with the modern workforce to attract and keep great employees and therefore to maintain customers and value – Gallup State of the American Workplace 2018
Highly Engaged Workforces realize…
Source: Forbes “2018 Will be the year of Employee Experience”; Jan 2, 2018www.techtarget.com/definition/employee-experience
41%
Reduction in Absenteeism
Increased Productivity
Lower Turnover
Increase Profitability
17% 59% 21%
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Human Experience Matters: Attraction for New TalentHuman Experience is influenced and enabled by the corporate workplace and enables performance
and creating moments that matter.
Human Experience helps attract new talent…
11.5x
More likely to be onGlassdoor’s Best Places to Work
More likely to be onLinkedIn’s Most In
Demand Employers
More likely to be onFast Company’s Most Innovative Companies
More likely to be onForbes World’s Most
Innovative Companies
4.4x 28x 2.1x
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
Source: Forbes “2018 Will be the year of Employee Experience”; Jan 2, 2018www.techtarget.com/definition/employee-experience
Liquid Workforce 1Between 20% and 30% of the working population is already working within the on-demand contingent or gig economy
Career Tenure 3Employees during the 1980’s who worked for the same employer for upwards of 15 years.
Source 1: McKinsey (2016) Independent Work: Choice, Necessity and the Gig EconomySource 2: JLL (2017) Workplace Powered by Human ExperienceSource 3: Accenture, M. Smit (2017) Trends in the Workforce: Changing Attitudes, New Opportunities
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80% 60%Career Tenure 3Employees now that switch employers after every four years
Coworking 2Of <35 year olds work in third places compared to 27% of employees aged 35 years or more
47%
The “Liquid” and contingent workforce will drive radical Workforce Transformation
Human Experience: Increasing Workforce Dynamism
~25%
Organizations must adopt a human-centric approach in response to increasing and accelerating workforce dynamism
Human Centric
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Human Experience Means Health & Wellbeing…
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55% of employees agree that spaces dedicated to health & well-being have a positive or a very positive impact on
their engagement
Source: JLL (2017) HX
Human Experience Requires Strategic Integration
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Human Capital
Customer & Brand Strategy
Competitive Labor Strategy is key to enabling enterprise performance and success
Aligning purposeful interactions reflect customer & brand experience
Shared ServicesIntegration
Human Experience = Corporate Real Estate + Human Resources + IT + Communications Integration
Integrated Workplace Ecosystems that enable Human Experience
A holistic and integrated approach is needed to ensure success
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
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The Digital Workplace (R)evolution is HERE
EnterpriseWorkplace
TransformationAccelerates
AgileLiquid
WorkplaceNetworks
DigitalWorkplace
EcosystemsSmart IoT
Digital Collaboration
Human Experience
© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
Peter MiscovichManaging Director,
Strategy + Innovation
Peter Miscovich: JLL Strategy + Innovation
Mobile (646) [email protected]
Board Member and Advisory RelationshipsACCENTURE Global Technology Vision Board Member BROOKINGS Institute Metropolitan Policy Program AdvisorCERES President’s Advisory Board Member + Advisor to CEOColumbia University Data Science Institute Member and AdvisorCORENET Global Workplace Innovation Thought LeaderHarvard University Future of Work + Enterprise of the Future AdvisorMIT Urban Planning & Design MIT Sloan Management Real Estate Research Program The Regional Plan Association Smart Work + Smart Urbanization Advisor + TrusteeThe Woodrow Wilson Center Safe + Smart Cities Program AdvisorUrban Land Institute Infrastructure ICT Committee Strategy AdvisorWorld Economic Forum Transformational Energy Efficiency AdvisorWORKTECH WORKTECH Speaker/Thought Leader + Advisor CEO
Accenture British Telecom Goldman Sachs Procter & GambleAIG CISCO HSBC SONYAmerican Express Chubb Insurance IBM The World BankAT&T Citigroup JPMorgan Chase Thomson ReutersBank of America Deutsche Bank MetLife Time WarnerBarclays Fidelity Pfizer UBSBloomberg General Electric PwC Xerox
14© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.
© 2018 Jones Lang LaSalle IP, Inc. All rights reserved. The information contained in this document is proprietary to JLL and shall be used solely for the purposes of evaluating this proposal. All such documentation and information remains the property of JLL and shall be kept confidential. Reproduction of any part of this document is authorized only to the extent necessary for its evaluation. It is not to be shown to any third party without the prior written authorization of JLL. All information contained herein is from sources deemed reliable; however, no representation or warranty is made as to the accuracy thereof.
