THE FUTURE OF TECHNOLOGY IN HOTELS

MASTER INNHOLDERS2015IAN

MILLAR

OUTLINE

• Current Tech Trends

• How it is linked to the guest experience

• Will concentrate on one particular area

• Implications for you and your operations

16 YEARS AGO

DO YOU REMEMBER

CURRENT COOL TECH

DIRECTIONAL SOUND

VOICE

MAYBE A TAD EXPENSIVE

HOW TO MAKE FRIENDS

ADDICTEDADDICTEDThe second and third most important medium

which people cannot live without are PCs (67%) followed by the TV (62%).

Over two-thirds of smartphone owners cannot live without their phone

MOBILE TECHNOLOGY

THINGS THE MOBILE PHONE HAS REPLACED

Sales of PC v Tablets 2015

Tablets

321M

PC

262M

MILLIONS IF NOT BILLIONS

Forrester predicts mobile commerce to hit

$32 billion by 2016

Meraki says mobile devices have

overtaken PCs in Wi-Fi usage

Paypal expects to do $3 billion in mobile payments

this year

By 2018, mobile-connected tablets will generate nearly double the traffic generated by the entire global mobile

network in 2013.

By 2018, there will be more than 10 billion mobile-ready devices

and connections, about three billion

more than there were in 2013

By 2018, there will be nearly five billion global mobile

users in 2018, up from more than four billion in 2013

A FEW COMPANIES

BREAKDOWN

Pre During Post

PRE STAY

Pre-stay consumers will rely heavily on mobile access to

content to get inspired, gain

information and make decisions on

where to stay.

20% INCREASE MOBILE BOOKINGS

£1M FIRST 3MONTHS

19% of hotel queries came from mobile

(Google 2014)

WhatsApp

STATS

700M 1M 60B

WhatsApp UsersStatista.com

DURINGLEVERAGE MOBILE TECHNOLOGY TO PROVIDE

BETTER SERVICE, ANTICIPATE GUEST NEEDS AND ENGAGE GUESTS TO PROVIDE THEM A

TRULY UNIQUE EXPERIENCE AT THE DESTINATION

DOOR KEY

IN ROOM CONTROLS

COMMUNICATION

MEET LUCY

WINE LIST

KEMPINSKI - BUDAPEST

20 WEEK TRIAL IN 20 ROOMS

RED COAT – M&C

OPERATIONS

OPERATIONS

POS to go to Tablet

POST STAY

Create touch points to maximize possible positive reviews and feedback and be vigilant to stifle negative

DOWNLOADED 28 TIMES A SECOND

PICTURES

PINTEREST FACTS

iPhone app 200,000 time

per/day

14 minutes average time

spent on Pinterest

2.3 billion page views in March

Over 4 million daily unique

visitors

http://www.hotelwifitest.com/

802.11 AC

2.4 GHz VS 5GHz2.4

• 300 Mbps

• Good range

• Congested

• 3 channels

5

• 1300 Mbps

• Better range

• Free spectrum

• 23 channels

What does this mean2.4 5

References

• http://media.ofcom.org.uk/facts/• http://www.networkcomputing.com/wireless-infrastructure/the-truth-about-80211ac-dispelling-the-myths/a/d-id/1113069• http://www.forbes.com/sites/gilpress/2014/12/02/idc-top-10-technology-predictions-for-2015/3/

• http://www.hospitalitynet.org/news/4067999.html• http://www.ibtimes.co.uk/hoverboards-drones-back-future-ii-predictions-2015-that-have-come-true-1481644• http://www.techradar.com/news/world-of-tech/what-to-expect-from-business-tech-in-2015-1278435• http://www.speedguide.net/faq/is-5ghz-wireless-better-than-24ghz-340• http://www.hellotelapp.com/screenshots/• http://hotelexecutive.com/business_review/2653/how-mobile-technology-is-changing-the-pre-stay-in-room-and-post-stay-experience• http://www.gartner.com/newsroom/id/2954317• http://techcrunch.com/2012/02/14/the-number-of-mobile-devices-will-exceed-worlds-population-by-2012-other-shocking-figures/• http://www.cisco.com/c/en/us/solutions/collateral/service-provider/visual-networking-index-vni/white_paper_c11-520862.html• http://www.statista.com/statistics/291540/mobile-internet-user-whatsapp/• http://virginhotels.com/about-the-app/• http://uk.kantar.com/tech/mobile/kantarworldpanel-comtech-smartphone-os-market-share/

http://media.ofcom.org.uk/facts/http://www.networkcomputing.com/wireless-infrastructure/the-truth-about-80211ac-dispelling-the-myths/a/d-id/1113069http://www.forbes.com/sites/gilpress/2014/12/02/idc-top-10-technology-predictions-for-2015/3/http://www.hospitalitynet.org/news/4067999.htmlhttp://www.ibtimes.co.uk/hoverboards-drones-back-future-ii-predictions-2015-that-have-come-true-1481644http://www.techradar.com/news/world-of-tech/what-to-expect-from-business-tech-in-2015-1278435http://www.speedguide.net/faq/is-5ghz-wireless-better-than-24ghz-340http://www.hellotelapp.com/screenshots/http://hotelexecutive.com/business_review/2653/how-mobile-technology-is-changing-the-pre-stay-in-room-and-post-stay-experiencehttp://www.gartner.com/newsroom/id/2954317http://techcrunch.com/2012/02/14/the-number-of-mobile-devices-will-exceed-worlds-population-by-2012-other-shocking-figures/http://www.cisco.com/c/en/us/solutions/collateral/service-provider/visual-networking-index-vni/white_paper_c11-520862.htmlhttp://www.statista.com/statistics/291540/mobile-internet-user-whatsapp/http://virginhotels.com/about-the-app/http://uk.kantar.com/tech/mobile/kantarworldpanel-comtech-smartphone-os-market-share/

To summarise 5 Questions

Do I have 100% Wi-Fi coverage in my entire property to enable mobile usage

Are the applications that I will use made directly for mobile devices

Do they use standard interfacing technologies

Are they available across multiple Os

Are all systems Cloud Based