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The Future of Local Government
2014 Summit
10 Years of FOLG(LG continues to do great things, very innovative)
• FOLG: what has been achieved?• Talk, inspiration and ?• This is not easy and it needs leadership• 4 year Council plans = business as usual• But , there is hope! Champions are emerging• So, a decision has been taken...
Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.
Margaret Mead
Assume we are that small group
FOLG background• LG is the most complex service business on earth: 150
• LG is too busy reacting and regulating to be strategic, so other levels of Govt. make all the big decisions (BAU)
Now, LG is at the crossroadsThe perfect storm or the perfect opportunity?• LG has always been, and is, the ‘poor relation’ of the public
sector. Almost an afterthought.• Many Councils have real issues re financial sustainability:
struggling to deliver, skills loss• 2 speed LG economy (rich and poor)• Councils are still doing things ‘their own way’ = duplication and
waste• turbulent change as we rush towards the Digital Society and
Digital Government with an ageing population• the public sector pursues reform: do more with less• more change in the next 5-10 years than in the last 30 years
The perfect storm• Increasing complexity: governments can’t solve
major problems anymore: – Eg. climate change, obesity: need collaborative
stakeholder commitment on many fronts• Open government: State departments don’t like
to share information• Citizens are demanding to be involved in decision-
making, to have influence• by 2020 millenials will form ~50% of the
workforce
The internet of everything• 1990s-2000: ‘the internet will change everything’• As if!• Well, it has and we ain’t seen nothin’ yet!• Almost every organisation is re-thinking their business model and
transforming service delivery strategies (which cloud?) • World is transforming into a networked, collaborative society• Next 5-10 years: the Internet of Everything
– Network of networks– Linking people, processes, data and things – Gov 2.0: putting government in the hands of citizens with
infrastructure platforms, open data– Will redefine government: community-based leadership emerging
• Does LG have a game plan? Is it in any plan? Is this a threat or an opportunity
The Future of public services• Existing public services are fragmented: do not address local needs • 19th century Government/Council silos will be replaced by
collaborative, joined-up government in the cloud: better connecting people and services
• We are experiencing a sea-change in the way people expect to interact with service providers
• Commonwealth and State Govts are planning for Digital Government but LG needs to be included in ‘whole of government’ planning
• What about LG?• We need a game plan: we need to be at the table• They should be saying: ‘we can’t do it without LG’• What are they saying? ‘We’re planning our system: we’ll may give
you a pipe’= opportunity for LG to lead (or be the dinosaur facing?)
The role of government in the Digital Society of 2025
• Key issue: How can governments make use of all the people, with all the information and knowledge available to them, with a few mouse clicks?
• Answer: • Open up. Government as a platform. Provide a
platform for users to add value. Let users innovate and add value. Put citizens/communities at the heart of everything: identify and meet their needs (LG wins through knowledge)
Transformers
Transforming into
Society • Networks of networks Now
Transforming into
Society
Citizens
• Networks of networks Now
• Networks Now Local
Transforming into
• Society
• Citizens
• Government
• Networks of networks Now
• Networks Now Local
• Move from silos to citizen-centric ‘joined up’ government (seamless)
Transforming into
• Society
• Citizens
• Government
– Local Govt.
• Networks of networks Now
• Networks Now Local
• Move from silos to citizen-centric ‘joined up’ government (seamless)
• Facilitates/brokers local outcomes• Source of most public sector info’• Leader or lagger?• Councils of the Future ‘plan the plan’• Major change management challenge
11%
57%
30%
2%
1. Yes
2. No
3. Partly
4. Unsure
destiny at the moment?Is local government in control of its own
77%
5%
14%
4%
1. Yes
2. No
3. Partly
4. Unsure
control of its own destiny? Can local government do more to be in
7%
82%
11%
1. Yes
2. No
3. Unsure
demonstrate it is efficient and effective?Is local government doing all it can to
79%
5%
16%
1. Yes
2. No
3. Unsure
improve local government performance?Would increased regional collaboration
67%
4%
25%
4%
1. Yes
2. No
3. Partly
4. Unsure
change in the next 5 to 10 years?Does Local government require transformational
LG current • Communities/citizens expectations are rising rapidly (24x7
and NOW and co-design) - but disengaged communities • Most Councils can’t fund their infrastructure backlog• Most Councils struggling to deliver services • Councils continue to do things 560/79 times: duplication• Commonwealth funding for LG is reducing• Most Councils can’t scale the ‘Digital Divide’
– Individual Councils don’t have the resources to leverage the benefits of technology
• Councils are rapidly losing skills and knowledge• Councils continue to expand the scope of their services
The challenge is to respond ahead of the curve
If local government don’t respond other levels of government will –and hasn’t that always been the issue?
Hmmm….so, what can we do?
LG has a fundamental choice1. Business as Usual (= road to intervention)OR2. Councils of the Future: plan to transform LG
service delivery with a new business model based on collaboration and innovation
Choice
• LG takes control of its own destiny OR • Waits for intervention (others will decide)
• In the new world order, the winner is Knowledge, Planning, Innovation, Collaboration
Here’s the thing• State and Federal Governments are planning for
Digital Government (Victoria: 1 ‘pipe’ for LG)• When LG does nothing, others will decide. LG will
then– complain– react– report – shave costs, fine tune
• BUT, when LG leads, others follow
Here’s the thing• We know what the future looks like• The internet is changing everything• We ARE moving to a ‘networked’ society & and
‘networked’ Government• Everything will be connected: the internet of everything• Online channels/one stop shops• One consistent answer for citizens, no matter where
they go to ask their question• Note: most public sector information is sourced from
local government but….
Example Application Map 2008 Internet
Harmony(Family Day
Care)
Valuation Database
AutoCAD(CAD)
MYOB
Titan Security(BuildingAccess)
Loan Register
Phone Extension
Listing
Fire Infringement
Notices
Disability Parking
Coach Tours
Car Parking Appraisals
Key Register
Food Stall Permits
Emergency Response Register
Building Maintenance
Risk Register
Who’s In
Waste Management
WorksPermits
Sextants Register
(Yea Cemetery)
Stems Septic Tank Database
Roadside Mapping &
Species
Moloney Asset Management
Planning Permits &
Compliance
Planning Permit Conditions Monitoring
Routine Maintenance
Rubbish Bins
GravelRe-Sheeting
ProgramKey Register
Roads to Recovery
Road Register
Bridge Inspection
System
Extra Works Major Bridge
Works
Linemarking Pavement
Renewal Program
Drainage Renewals & Upgrades
Footpath & Kerb Renewal
Programs
Sundry Debtors
Fuel Usage
Footpath Inspections
Playground Inspections
Staff Training
Approved Sub Contractor Register
Works Schedules
Open Space Register
Financial Statements
Loan Repayments
Home Maintenance
Model Accounts
Lease Register
FringeBenefits
Investments Register
Wages Budgeting
Greenhouse Gas
Calculations
Terminations
Trust Register
Maternity Leave
Calculations
Back Pay Calculations
Payroll Spreadsheets
Work CoverSuperannuation
Rate Certificate Register
Septic Tank Register
Infromax(Building
Maintenance)
Septic Tanks
IRIS(Maternity & Child
Healthcare)
Crystal Reports
Image Library(Mapped
Drive)
Vision Super(Superannuation)
External Org.
ATO
External Org.
Manual Exportfrom Payroll
Corporate System
Accounts Receivable
Records Register
Building Control
Payroll
Property Management
System
Rating
Accounts Payable
Statutory Planning
Financials
Harmony(KL Early
Learning Centre)
Sharikat Khoo(Home &
Community Care)
BIS(Mgt. Reporting & Budgeting)
Animal Control
I-Services(CRM)
Health Admin.
§ Planning§ Building Control§ Animal Control§ Health§ Rates & Property§ Asset Register§ Names & Addresses§ CRM
Employee Kiosk &
Online Leave
Contract Register
Manual File Upload toProperty & Rating
Sesame(Valuations)External App.
Mobile Phone Usage
Land Line Usage
ManualExport / Import
ManualExport / Import
Manual File Transfer
BRSS Telstra Electronic Billing
External App.
Manual Exportfrom Payroll
Asset Register
Trust Register
Bank Reconciliation
Receipting
Estimates
Inventory Control
Hazard & Injury Register
Committees of Management
Certificates
Plant
Bank(Bank Online)
External Org.
Playgrounds
Trees
Bridges
Toilets
Manual LayerUpdate Nightly
Storm Water Data
MapInfo / Easimaps
(GIS)
State Government(Map Data)External Org.
Scheme Amendments
Asset System
Road Asyst(Road
Maintenance)Capital Editor
Footpaths GIS
Manual File Transfer
Manual File Transfer
Credit Cards
Monthly ManualUpload
WebFleet(Fleet
Management)
Australian Child Immunisation
Register
Internet(WebComm
Hosted Externally)
Business Directory
Community Directory
Secure Pay
Intranet(WebComm
Hosted Internally)
EventsBooking Calendar
…………BUT not addressing local community priorities
Duplication & waste & confusion
• Councils applying for ‘silo’ grants (hundreds pa)• Councils responding to hundreds of requests for
information pa (x 100+ functions)• Standalone systems all over Council (not
integrated): Mrs Brown’s husband dies/ I can’t find /…..
• No network planning for infrastructure • LG systems not linked to State and Federal
systems: no tracking
Is LG up for the challenge? • We know what the future looks like• We know what to do• We just need to get ourselves organised and
do it • Leadership required (from who?)
LG inspiration: going for it…..leading• UK Local Government Association:
– 2005 vision for LG: independent, self-governing communities (LG playing brokering role)
– 2013:Rewiring Public Services• FutureGov: transformative projects • Martin Gaffer, CEO, CityTown Council (UK)• NYC Digital Roadmap & Reinvent NYC.Gov (Cloud first)• 2013: South Australian LGA Expert Panel: ‘Strengthening
SA Communities in a Changing World’• 2013: Canada’s Public Policy Forum: Flat, Flexible and
Forward Thinking: Public Service Next• Australia: GovCloud, Swift, Patchwork, WBC Alliance
Next steps• Lighthouse projects (happening)• A local government ‘cloud’ platform (happening)• Councils of the Future agree to ‘plan for the plan’• Plenty of roundtables to establish agreed data
standards, frameworks
• And a bit less of the mouse
Road to Digital Government
• Starting point– Cloud platform (eg. GovCloud)
• Don’t build a dead end cloud• Needs to be open and contestable
– Consistent data frameworks• Tim Berners Lee: open linked data for a global
community• Examples:
– Roads: regional planning and priorities on network basis– Starting point: consistent data frameworks
Big cultural shifts
Now • Council knows best• Each Council does its own
thing: standalone systems• We need to reform LG• Local Government is not
local any more• Collaboration means loss of
identity
Future• Citizen can add value• LG cloud environment: no
in-house syetems• LG is leading• LG can address individual
citizen’s needs• Collaboration is the key to
independent Cou
Counter-intuitive
• The more Councils collaborate
• The more capable they become
• The more they can do to meet the needs of their communities and citizens
• The more they will retain their independence and identity
Next steps
• LG Strategic Planning Group (nominations open)– Plan the Plan
• Councils of the Future (self nominated)– Review the Plan – Implement stage 1
• Identify ‘The Better Way’ for the public sector: – Reform: funding, structure and strategy changes – advocate and lobby