The Fun in Re fun ds! Processing Refunds in Banner using TouchNet Sissy Hendricks University of North Carolina Wilmington

The Fun in Refunds!Processing Refunds in Banner using TouchNet

Sissy HendricksUniversity of North Carolina Wilmington

Session Etiquette

• Please turn off all cell phones.

• Please keep side conversations to a minimum.

• If you must leave during the presentation, please do so as quietly as possible.

• Thank you for your cooperation!

UNC SYSTEM FINANCE CONFERENCE 2015

What we will cover

• Overview of UNCW’s Refund Procedures

• Reviewing TSARFND (report created by Banner)

• Touchnet Refund Process


History – Checks Vs. Electronic Refunds

– Prior to FY10 UNCW utilized the services of an Outside Vendor

– Implemented refund processing with TouchNet in FY10

– Process approximately $50 million in refunds annually

– 85% of student refunds processed electronically


Banner Refund Procedures

• Run TVPREQA- Updates Title IV authorization information

• Run GLBDATA – Population Selection(Selects student population in delinquent status) Must be completed prior to application of payments!

Run: TGRAPPL – TGRUNAP - TGRAPPLCreate Refund Population (GLBDATA) Second Time


GLBDATA- Parameter Example

Parameter Values01 Selection Identifier 1 = ALL_REFUNDS202,03,04,05 are all blank06 Application Code = STAC 07 Creator ID of Selection ID = GREENED08 Is blank



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Run Auto Refund Credit Amount Report TSRRFND (3 steps involved)a. Select – All Refunds (Including Plus Loans)(this will produce the information for the report)b. TSARFND – The actual report for reviewc. Select – Step 2 All Refunds (Including Plus Loans) this will provide the actual refunds to be processed to the student accounts.

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The total amount from step C should agree with your extracted report from TSRRFNDd. Select – Step 3 All Refunds(Including Plus Loans) this process will post the refunds to the accounts and close your cashiering session

Print your closed cashier session

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Reviewing the Refund Report - TSARFND

In reviewing the refund report we further exclude students with special circumstances• a. Pre-paid Parking Tickets• b. Dropped Classes prior to end of drop/add• c. Tuition Deposits• d. Questionable accounts that need further

investigationNote: This process is only possible after initial refunds at the beginning of semester due to high volume

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Illustration – Extracted TSARFND

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Processing Refunds - TouchNet

• After the closing of cashier’s session(s) in Banner, log on to TouchNet Bill +Payment to review refund configuration setup.

• Bill+Payment Home• Administration• System Settings• Refunds Configuration

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The data should read:

• Refund to this host system account: 4–eRefunds• Detail code for pending refunds: 6000• Detail code for completed refunds: 6005• Description for completed refunds: TouchNet Refund• For students with no profile, hold refunds for: 0 days.

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Launching Refunds in Bill+Payment TouchNet:• Refunds• Manage Refunds• On the right-hand-select term for which refunds are

being issued (we do not use dates-leave blank)• Select where to direct refunds-Refund only to the

students’ ACH refund profile• Click on Process Refunds…. Are you sure you want to

launch refund? YES

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• After these steps are completed you will be able to see the refund status- it will show you how many refunds were found and the number of successful refunds.

• FYI…for refunds that process toward ACH accounts, Bill+Payment will generate an ACH credit for each student who has an eligible ACH profile. The ACH credit is added to our pending ACH file.

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Log on to TouchNet Payment Gateway:• This will show all ACH refunds pending• Reports• Report Selection• On the right-hand side-select ACH, Select Individual

Merchants, Student eRefunds• View Report• The total on this report is the amount of your refunds for that

day.

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As the ACH credit is created, Bill +Payment updates the refund detail code on the student’s account in Banner to 6005.

Students receiving a refund will receive an automatic e-mail notification.

Students who are due a refund but who have not set up an ACH profile will receive an e-mail prompting them to set up the profile during the regular AP Check process.

In Banner you will need to review your cashier’s sessions for that day since the detail codes will have change from 6000 to 6005 and reprint your sessions.

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Summary

The fun in refunds is when the students receive a direct deposit which allows faster access to their funds and less phone calls to us.

The AP check process is conducted once a week. Checks are available once a week with limited hours to pick them up.

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Questions & Answers

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Thank You!

Documents

The Fun in Re fun ds! Processing Refunds in Banner using TouchNet Sissy Hendricks University of North Carolina Wilmington