The Forehand Volley

A Resource Guide for Volunteers of the Western & Southern Open

CONTACT US

If you have any questions regarding

volunteering, please contact the volunteer

office at volunteers@cincytennis.com or

513-651-0303 ext. 2433

Lindner Family Tennis Center

5460 Courseview Drive

Mason, OH 45040

513-204-6514 (Phone)

www.wsopen.com

In this issue:

General Information ................................... 1

Volunteer Kickoff Information ...................... 2

Volunteer Kickoff Meeting Locations ........... 2

Volunteer Opportunities .............................. 3

Children's Hospital ..................................... 3

Volunteer Code of Conduct ........................ 3

Earn Complimentary Tickets ...................... 3

Powernet Tournament Wi-Fi ....................... 3

Medical Mutual Vol Sponsor ....................... 3

Coming & Going ......................................... 4

Tournament Security .................................. 4

Volunteer Entrance..................................... 4

South Vehicle Entrance .............................. 4

Volunteer Parking/Ballkid drop off .............. 4

Credentials ................................................. 4

Emergency Procedures .............................. 5

Lounges/ Dining Options ............................ 5

First Aid/ Lost and Found ........................... 6

ADA Accommodations ................................ 6

Volunteer Daily Communication ................ 6

Rain/Cooler/Smoking Policies .................... 6

Ticket Gate Hours ...................................... 7

Ticket Requirements for Children ............... 7

Water Fountain/ Ice Station Locations ........ 7

Foot Support Solutions ............................... 7

Feedback ................................................... 7

Volunteer Service Awards .......................... 7

Celebrate with us ....................................... 7

New on the Grounds .................................. 7

Retail Tent—Volunteer Sale ....................... 7

Volunteer Uniform ...................................... 8

Charities..................................................... 8

Backpack Policy/ Plant Sale ....................... 8

Volunteers Watching Tennis ...................... 8

Volunteers Interns ..................................... 9

Site /Kickoff/ Western Row Maps ........ 10-12

WELCOME

This year we celebrate the Tournament’s “40th” year at its Mason, Ohio home. It’s

incredible the changes and growth that have taken place over the years. The one

thing that has always stayed constant is the strength and support of our volunteer

team!

As a tournament built upon a rich history of volunteerism, you are an integral part of

what makes the Western & Southern Open special. The passion you bring to your

job, whether it is serving patrons or players, is unmatched. Because of you, the

tournament continues its support of local charities, with just over 10 million dollars

being donated to Cincinnati Children’s Hospital, Barrett Cancer Center, and Tennis

for City Youth.

This year is sure to be an exciting one with all the top players of both tours

committed to playing in Cincinnati. Together, volunteers and staff, we have built

something to be proud of. So, bring your energy, your smiles and let’s have some

fun! If we work together as one team towards one goal, we will experience amazing

results.

Have a great 2019 Western & Southern Open!

Mary Conner, Director of Volunteers

LET US REACH YOU!

Our paperless system allows for more flexibility in keeping you up-to-date on the

latest volunteer news and providing you faster updates, registrations, etc. Add

us to your address book so that our emails land in your inbox and not in a

junk file. Our emails will come from volunteers@cincytennis.com .

IMPORTANT DATES

July 27 (Saturday) Volunteer Kick-Off, Committee Meetings

Uniform & Credential pick up - 9am - 1pm

August 10—18 Western & Southern Open

Western & Southern Open APP

The new, updated app (available on both Google Play and Apple) allows you to

view scores, keep up to date on what’s going on around the grounds, and stay up

to date on the social feeds. Download the app today or update your existing app

to have access to all the new features.

UNIFORM AND CREDENTIALS PICK UP OPTIONS

July 27 (Saturday) Volunteer Kick-Off

July 30 & Aug. 6 (Tuesdays) Credentials & Volunteer office - 9 am - 7 pm

August 8 and later Uniform Committee Open - Vol. Entrance

Forehand Volley 2019 Page 2

Volunteer Kick-Off & Meetings Saturday, July

27 at 9:00 am

Please mark your calendars! This year’s Volunteer Kick-Off is set for Saturday, July 27 at the Lindner Family Tennis Center

(LFTC). Breakfast will be served from 9-10:15 am in the Grandstand Tent. Committee meetings will follow. (Note: Some

committees have different meeting times listed below.)

Parking for the Volunteer Kick-Off will be in the lot across from the South Entrance (see the map on the last page). Once

parked, you should proceed past the Volunteer Office, VIP Entrance and enter the grounds thru the gate located directly across

from the Credentials Office.

We will have multiple lines set up in the breezeway in front of the Player Building for distribution of volunteer items (credential,

uniform, parking pass and goodie bag). Please note there will be one line devoted exclusively for the Marshal team. The other

four lines in the breezeway will be divided alphabetically by Volunteers last name. Ballperson and Ballperson Monitors should

follow the signs into the Player Lounge (side door) to pick up their volunteer items.

Only volunteers who have been approved a few days before the Volunteer Kick-off and those who we have requested to have a new picture taken for their credential will need to visit the Credentials Office to obtain their badge.

All volunteers should be sure to bring a photo ID to pick up your credential (Driver’s License, School Photo ID, or passport are

acceptable).

Directions: The South Access Road from Western Row will not be open for the Volunteer Kick-off Please use Exit # 25, Kings

Mills Road. Turn WEST off the highway onto Kings Mills Road, then LEFT on Courseview Drive, Left at the Tournament sign

(Paul Flory Way) into our property. Follow the signs that will lead you to the Parking Attendants who will direct you to a parking

spot. There will be handicap parking available for those who have a state issued HC placard. Please do not park in the lot

across from the Player Entrance. These are reserved for the golfers!

Committee Location

Access Scanning PFPC - Main Interview Room (3rd floor)

Ambassadors No Meeting—Will be at a later date

Ballpersons & Ballperson Lounge Monitors No official meeting—Stop by the BK Lounge

Credentials Training meetings Credentials office 10:30 - 12:00

Food & Beverage Distribution No meeting—Training will be on the job!

Finance Finance Office—Ticket Building

Horticulture Horticulture Storage south side of Grandstand Court

Information Center North Suite 151

Marshals Player Exercise Facility Breakfast and meeting 9:00 am

Medical First Aid / RN No Meeting

Photography South Building Conference Room—2nd floor

Player Escort No meeting. Training date and time TBD

Player Locker Room—Men No formal meeting just stop by.

Player Locker Room—Women/Exercise Room Women’s Locker Room— 8am in front of PFPC

Player Services PFPC - Player Lounge

Programs No meeting

Public Relations PFPC - Media Center—top floor (4th floor)

Racquet Club Racquet Club (north side near elevator)

Scoring TBD—watch your email.

Sponsor Hospitality No formal meeting

Suite Hospitality All Inclusive area—South Building—4th level

Ticketing Information No formal meeting

Ticket Office No meeting

Telecommunications No meeting

Transportation Transportation Tent

Uniforms No formal meeting

Ushers Grandstand Tent after breakfast

Volunteer Lounge Volunteer Lounge Tent

Volunteer Office Stop by - we’ll be working!

Volunteer Kick-Off Committee Meeting locations for Saturday, July 27 occurring after the

general announcements in the Grandstand Tent (unless otherwise indicated below).

Forehand Volley 2019 Page 3

Volunteer Opportunities

Returning volunteers are our best recruiters for the tournament. Several committees are still in need of additional volunteers!

• Access Scanning need volunteers to scan tickets and credentials at all entrances.

• Transportation Drivers are needed to shuttle players, coaches, and VIPs between the tournament site, local hotels, and the airport.

• Ushers are needed to check patrons’ tickets and help them locate their seats, restrict access to certain areas, and control Center Court entrances during play.

• Marshals need volunteers to maintain security around the venue, ensuring patrons and players have a trouble free and safe tournament. They provide access to secure areas and provide security to players on-court.

• Volunteer Lounge need volunteers to help replenish snacks and drinks for all our volunteers.

• Suite Hospitality needs volunteers to greet patrons and provide access to the various suite areas.

Please spread the word to your friends and family members. Share the fun of being a volunteer! New volunteers

should go to www.wsopen.com and click on “Get Involved and select -Volunteer” to view requirements / benefits and to apply

online or call 513-204-6514 ext. 2433 for more information.

Be INSPIRED at the Volunteer Kick-Off Party …

This year we'll welcome a member of the Cincinnati Children's Hospital Champion's program.

The brunch is a great time to remember why so many of us volunteer -- to continue to make it

possible for the tournament to make monetary donations annually to the hospital. To date, the

event has donated just over $10 million to local charities, with the majority going to Children's.

Volunteer Code of Conduct

It is important that all volunteers understand that while you are in uniform and performing your volunteer duties you are NOT

to seek autographs or ask for pictures of players. While working in a volunteer capacity we agree to respect the privacy

of the players. Volunteers that do not observe this code may be subject to dismissal.

Volunteer Earned Complimentary Ticket Options

All volunteers that work a minimum of 5 shifts for the tournament are entitled to 2 complimentary tickets to one of the

following sessions (these are the only available sessions):

These tickets are available for pickup at the Volunteer Kick-Off or in the Volunteer Office during the tournament.

New this year any volunteers who work 40 hours or more earn 2 tickets to Monday, August 12th evening session. These

tickets can be picked up and signed for at the volunteer office during the tournament.

Help The Tournament Protect Box Seats

Box Seats are the property of the purchaser. Unless you own the box seat or have possession of a box seat ticket, we

ask that you do not sit in those seats. If you are a volunteer who owns box seats, make sure you have your tickets with

you. For sessions that you are not scheduled to work, you will need a ticket to gain access to Center Court.

Site wide Wi-Fi available at the WS Open!

Powernet returns to the WS Open and will provide site wide public Wi-Fi. Be sure to look for the

Powernet card in your volunteer bag when you pick up your uniform. This card provides step by

step instructions on how to access the tournament Wi-Fi. Familiarize yourself with this information

so that you can help patrons that might need assistance.

Medical Mutual - Proud Supporter of the WS Open Volunteers

We welcome back Medical Mutual, a proud supporter of the WS Open Volunteers. Medical Mutual is excited to celebrate

you, the volunteer, and all that you do to make this tournament happen. They have been busy

planning ways to surprise and delight the Volunteers throughout the tournament week. Watch for

surprises and volunteer perks from Medical Mutual!

• Saturday, August 10th Day • Sunday, August 11th Day • Sunday, August 11th Evening

Forehand Volley 2019 Page 4

Coming and Going

Tournament Security

In an attempt to provide a safe and secure environment for our patrons, players, and volunteers, all tournament entrances will

continue to be staffed with metal detectors. All volunteers are required to go through the metal detectors and have your bags

thoroughly checked.

The grounds are now secured by RFID technology, and we continue to expand coverage to various areas to ensure extensive

security.

Credential badges will use the RFID chip to verify access around the grounds. As a badge holder approaches a secured

entrance, their photo will appear on a screen. A green box around the photo indicates access, a red box around the photo

indicates no access.

Volunteer Entrance

The Volunteer Entrance opens each day at 7:45 am. If you need to access the grounds prior to 7:45 am you must use the TV

Compound entrance located on the south side of the tournament site. Note: You must be in full uniform when entering.

For volunteers working the week before the tournament starts come by Credentials to have your badge scanned so that you

receive credit for your shifts. The Credentials office is open 8:30 am - 7 pm daily the week prior to the tournament.

Ballperson volunteers may enter through the South Entrance, which is located near the ballperson drop off zone. Ballperson ’ s

will enter through the metal detector and have their bags checked upon entry.

South Vehicle Entrance

The south gate off Western Row Road (South entrance at Tournament Road to the parking areas) will be open from Friday,

August 9th through Sunday, August 18th from 7 am to Midnight.

Parking, Lights, and More

Volunteers are provided parking passes for Lot V, located at the south end of the of the tournament site (most easily accessed

by Western Row Entrance). We’ve added additional zone markings and lighting to the lot. There will be three tented pick up

areas in Lot V where volunteers can receive a shuttle ride up to the volunteer entrance. Volunteers should display their parking

pass in their vehicle when on the tournament grounds. Parking passes are not transferable.

New Evening Exit Process

To more quickly empty the parking lots, at the conclusion of the last match of the evening session, ALL driving lanes leading to

Western Row Road will become EXIT ONLY lanes. The left lane provides left turn access at Western Row to I-71 North and

South, the right lane provides right turn access at Western Row to I-71 South and I-75.

Ballperson Parking Passes (and Drop off Location)

Ballpersons will receive two parking passes; a Lot V parking pass and a Drop Off Pass. The Lot V Pass should be displayed if

you plan to park your car. The Drop Off Pass should be used when planning to drop your ballperson off at the Ballperson Drop

off Zone. Displaying the BK Drop Off pass will prevent you from having to stop and inform the parking attendants of your

intentions to drop them off. Hopefully this will keep traffic moving. The drop off location has a turnaround that provides the driver

with a safe way to re-enter traffic after dropping their child off. We suggest keeping both Parking decals (Lot V and BK Drop Off)

in your car throughout the tournament. Note: Please review the above end of evening exit policy!

The Inside Story on Credentials

One credential photo badge will be issued to each volunteer. Each badge has an RFID chip which is used to validate access to

the grounds. Badges must be worn at all times while onsite. You will receive your badge at the Volunteer Kick Off or can pick it

up during business hours (after July 31) at the Credentials Office any time prior to the start of your first shift. To pick up your

credential, ALL volunteers will be required to present a government issued photo ID (drivers License or passport) which will be

scanned and validated. Anyone under 16 years of age, a school photo ID (or parent ID) may be presented. Please guard your

badge carefully. Giving your badge to anyone else could lead to your dismissal as a volunteer. Badges may only be worn while

you are working your shift or attending the Volunteer Celebration or the Volunteer Sales in the Retail Tent, August 17 &

18. Please contact the Credentials Office, credentials@cincytenns.com. with any questions.

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Emergency Procedures

In the event of inclement weather or other unforeseen emergency situations volunteers should report to the location listed here for

their committee (Committees with multiple emergency locations should choose the closest location):

Committee Emergency Location Committee Emergency Location

Access Scanning Ticket Office, PFPC Fitness Center, Chairperson Lounge, East Rest Room Building

Programs Ticket Office, Operations Office, First Aid Center

Ambassadors First Aid, Chairperson Lounge Public Relations PFPC Fitness Center

Ballpersons Chairperson Lounge & Photography Room & First Aid Center Racquet Club Racquet Club—food prep room

Credentials PFPC Fitness Center Scoring PFPC Fitness Center, Chairpersons Lounge

F&B Distribution PFPC Fitness Center Sponsor Hospitality Chairpersons Lounge

Finance Finance Office, Ticket Office Suite Hospitality North Suites Kitchen, PFPC Fitness Center,1st Fl. South Building Kitchen

Horticulture Chairpersons Lounge Telecommunications Telecommunications—Admin

Information Booth Ticket Office Ticket Info. Ctr. Ticket Office

Marshals Ticket Office, PFPC Fitness Center, Security Command Center Ticket Office Ticket Office

Medical/ RN First Aid Center Transportation Player Lounge

Parking Ticket Office, Operations Office Uniforms Player Lounge

Photography Photography Room Ushers PFPC Fitness Center, Chairpersons Lg. Ticket Office, 1st Fl. South Bldg. Kitchen

Player Escort Any Player area Volunteer Lounge Photography Room

Player Locker Room/ Fitness Center Player Locker Room/ Fitness Center Volunteer Office Player Lounge

Player Services PFPC Player Lounge

Medical Mutual—Volunteer Lounge

The Volunteer Lounge will be for the exclusive use of our tournament volunteers while working. The Volunteer

Lounge area, providing snacks and drinks, will be open daily beginning Friday August 9th. Hours are 8:30 am to

9 pm, except for Friday and Saturday (August 9th & 10th ) when it will close early evening. You must be in full

uniform (including credential badge) and WORKING to enter the Volunteer Lounge. The Volunteer Lounge is

for tournament volunteers only.

Cincinnati Children’s—Ballperson Lounge

The Ballperson Lounge is for the exclusive use of our ballperson team. The Ballperson Lounge is

located just inside the South Entrance. It will be open throughout the event and will provide fresh fruit,

light snacks, and drinks for the ballperson team. Knowing that many of our ballpersons will be back in

school, an area has been set aside for those team members that need to get school work done.

Volunteer Dining Options (New Value)

The Meal Allowance Card (MACard) continues as a volunteer benefit for 2019. Volunteers have two meal options:

1. Volunteers working 5 shifts or more may purchase one (1) MACard worth $60 at a cost of $30. The MACard can be

used at all food establishments that accept credit cards. MACard can be purchased at the Volunteer Kick-Off in the

Grandstand Tent. After the Volunteer Kick-Off, MACards will be sold in the Volunteer Office from 9am – 8pm during

the tournament. Cash or Credit will be accepted for the purchase of MACard.

Those volunteers working 50 hours or more have the option of receiving a free $20 MACard or the ability to purchase

a 2nd $60 MACard for $30. Cards will be available in the Volunteer Office.

2. Bringing a brown bag meal from home remains an option. Both the Volunteer and Ballperson Lounge will have a

cooler available to store your meal. We strongly suggest marking your meal with your name. Brown bag meals must

be eaten in the Volunteer or Ballperson Lounge as this is an exclusive tournament volunteer benefit. Please respect

your fellow volunteers and only eat what you bring. NO FAST FOOD ALLOWED.

Forehand Volley 2019 Page 6

UC Health First Aid Location

First Aid is located by courts 3 & 4. Please direct any

patron needing assistance to this location. Moms in need

of a cool, quiet place to feed their future Grand Slam

champion should also be sent to First Aid.

Main Information Center & Lost and Found

It’s important for all Volunteers to know where the Main

Information Center/Lost and Found booth is located. All

found items should be turned in to the Lost & Found booth

during tournament hours and the Admin Office after hours.

Persons looking for lost items should be directed to the

Lost & Found booth. Please become familiar with the

location of the Information booth (seen on the attached

tournament map).

ADA Seating

Accessible seating is available to disabled ticket buyers on

the entry and upper levels of Center Court and on all side

courts. There is assigned seating on Center Court. All

disabled seating is numbered and the ticket is good only

for the location purchased. Patrons have contacted the

ticket office directly to purchase accessible seating. If a

patron and companion (s) possess tickets for these

spaces, they are entitled to the location without

questioning. Only folding chairs and/or wheelchairs are

allowed in the entry-level section. Any questions regarding

seating for the disabled should be referred to the Usher

Committee.

Wheelchair Policy (as noted in FAQ’s on website)

We do not have wheelchairs, scooters or walkers available

for rent. There is elevator access to the upper levels of

both Center Court and Grandstand. We do not have a

wheelchair concierge service to physically assist guests

around the grounds. If you need assistance, we strongly

recommend bringing your own assistive device as well as

a companion to accompany you.

ADA Parking

The WS Open strives to be very accommodating for

patrons with special needs.

The tournament has handicapped accessible parking in all

Lots. Patrons with a state issued handicap tag should

park in the handicap parking section in the lot where they

have a tournament tag.

Exceptions to this policy are made at the tournament’s

discretion for patrons using wheelchairs, scooters or

walkers and thus have a hard time riding the tournament

handicap shuttle carts. These patrons will be able to use

North and South Lot handicap parking areas. Please let

the parking attendants know that you use a wheelchair,

scooter or walker when you enter the parking areas.

Smoking Policy (including E- Cigarettes)

Smoking is not permitted in the Lindner Family Tennis Center.

Patrons will be allowed to exit thru the gates to smoke in the

designated areas, (next to the urns) outside of the ticketed grounds.

An Access Scanning volunteer will stamp the hand of exiting

patrons to monitor those going in and out; patrons can only re-enter

with their ticket if accompanied by a hand stamp given to them by

the Access-Scanning committee.

More Racquet—Volunteer Daily Communication

Volunteers will receive a daily email blast each evening that contains

a 1 page sheet filled with information about the next day’s

tournament activities. As soon as the schedule of play is released

(usually around 8pm) the staff will update the daily sheet and email it

to all volunteers. This sheet includes a listing of events taking place

around the grounds, any special activities occurring in the Volunteer

Lounge as well as the schedule of play for the following day.

Be sure to check your email first thing in the morning before heading

to the site. A more informed volunteer can provide our patrons with

continued exceptional service!

Volunteer Information Board

The Volunteer Lounge features an Information board to notify

volunteers of any updates, raffle winners, years of service, and

announcements specific to the volunteers. Please take time to stop

by and see what’s new!

New Rain Policy

Volunteers should always report for duty, rain or shine, unless

contacted by your chairperson.

The NEW single session ticket rain policy is printed on the back of every ticket. The tournament will make every effort to keep the tournament on schedule. If a Center Court match is completed OR 90 total minutes of play has taken place on Center Court during any one session, no exchanges or refunds will be made*. If a session is cancelled without the completion of one full match on Center Court OR 90 total minutes of play on Center Court, owner is entitled to a ticket at the same price level for the same session the following year. Only the original purchaser (purchased directly from the tournament office, Ticketmaster or Ticketmaster verified resale) of the ticket may apply, within 15 days of the cancelled session. Complimentary, series, boxes, suites, hospitality/tent, all inclusive, sponsor and third party resale tickets WILL NOT be exchanged. *If a weather delay or other acts beyond tournament control causes matches to be rescheduled to start after 7PM on Center Court, the day session will be deemed complete and matches starting at 7PM or later will be considered night session matches.

The complete tournament rain policy may be found at wsopen.com.

Cooler Policy

No bottles, cans, coolers, ice chests, thermoses or picnic baskets

are permitted onto the grounds. Empty individual containers or

insulated mugs and bottled water up to 33.5 oz. (1L) are permitted.

Anyone requesting an exception (for medical reasons, for example)

should be referred to the chairperson of the Access Scanning

committee to obtain a pass.

QUICK HITS

Forehand Volley 2019 Page 7

Ticket Gate Hours

WS Open day session ticket holders may enter the grounds until 5 pm. Only evening session ticket holders may enter after

5 pm. Patrons with tickets good for only the day session will be asked to clear the grounds, and Center Court will be

completely cleared after the conclusion of day session matches.

The ticket gates open at the following times:

Sat & Sun August 10-11 8 am Mon - Sat August 12-17 9 am Sun August 18 11 am

Ticket Requirements for Children

Children under the age of one year (12 months) do not need a

ticket, but are not issued a separate seat. Children that are one

year old or older are required to have a ticket. Discounted

tickets are available for children 12 years and under for both

sessions Saturday & Sunday August 10th - 11th .

Midwest Sports – Volunteer Benefits

Our partnership with Midwest Sports provides multiple benefits for Volunteers! A coupon good for use at Midwest Sports

from Saturday July 27th though Friday August 9th will be available. See coupon in your volunteer package for details.

Midwest Sports has partnered with the Tournament to expand opportunities for volunteers to purchase items in the Retail

Tent at a discount. We heard you indicate that sometimes the hours are not conducive for you to attend the Volunteer

Sale. To enhance access, Midwest Sports will have 3 separate Volunteer Sale times. The Retail tent will be open for volun-

teers as follows:

• 1 hour for volunteers, before the gates open Saturday (8am-9am) and Sunday (10am-11am) August 17th and 18th.

• The 3rd Sale for volunteers will occur during the women's singles final Sunday August 18th. The time will be announced

by email at a later date.

Feedback!

We want your suggestions on how to improve! Please

share your ideas with your committee chairperson or

the Volunteer Director at volunteers@cincytennis.com.

If you discover an issue that can be immediately

corrected please bring it to the attention of a staff

member. If you are unable to locate a staff member,

call the Administrative office at extension 2206.

Volunteer Service Awards

We would like to recognize those volunteers who have

served with us and have reached key milestones of

5,10,15, 20, 25, 30, 35 and 40 years of service! All

pins for 5, 10, and 15 years of service will be

distributed by your chairperson during your committee

meeting at the Volunteer Kick-off those volunteers who

have reached 20, 25, 30, 35, and 40 years of service

will be recognized on Center Court in between evening

matches on Sunday, August 11th. Make sure you stop

by the Volunteer Lounge to see a listing of all

volunteers receiving pins this year!

Celebrate with Us

Celebrate the success of the tournament with your

fellow Volunteers. Plan on Saturday, August 17. Watch

for an email with exact details of the celebration to be

held in the Volunteer Lounge.

What’s New Around the Grounds

• In the Food Court—

• Frutta Bowls

• Street City Pub

In the Heat of the Summer

With the recent high temperatures, we want to remind you and

the patrons to stay hydrated. Since the volunteers are the first

line of contact with our patrons, we want to remind you where the

drinking fountains are located. We have 12 fountains on the

grounds, found in the following locations:

• Center Court gates 3A, 4A, 5A, 7A, & 8 - near the rest

rooms or under the stairs.

• Rest Room building near the Grandstand Tent.

Also, this year Tournament Cups with Ice are available to patrons

at three Ice Cup Station located by Gate 2, the Market

Concession stand, and the South East Concessions. Initial

purchase is $2 for a tournament souvenir cup of ice; subsequent

refills of ice IN THE TOURNAMENT CUP are 0.50¢.

Put a Spring in Your Step!

Foot Support Solutions plans to be here this year with a special

deal for all volunteers! Exact dates when Glenn Cumberland will

be on site is TBD. Please check back with us as we approach

tournament time for the final details and offer. Enjoy the same

orthotics the players wear.

Forehand Volley 2019 Page 8

FILA the Apparel Sponsor of the WS Open

FILA is the official apparel sponsor of the WS Open.

This year’s Volunteer apparel consists of:

• Volunteers— 2 collared FILA polo’s in green with navy accents and the tournament logo.

Chairpersons— 2 collared FILA polo’s in ceramic with navy accents and the tournament logo. Volunteers can wear

Khaki, Navy, or White shorts, slacks, or skirts. Bottoms and tennis shoes are the responsibility of each volunteer. A FILA

hat will also be provided. A limited number of visors will be available for volunteers to swap for their hat.

• Marshals— 2 FILA polo's in Orange with the tournament logo and a hat. Black shorts, slacks, or skirts and tennis shoes

are the responsibility of each Marshal.

• Ballpersons – 2 each shorts & crews (boys/men's) or 2 tennis dresses (girls/women’s), hat, wristbands, 2 pairs of

socks, and shoes by Fila in bonnie blue with navy accents.

Volunteers Watching Tennis

Many volunteers have asked what the tournament policy is on volunteers watching tennis. In order to provide some clarity,

here are the details:

• Volunteers can watch tennis on any outside courts before and after their scheduled volunteer shift.

• Volunteers may enter the upper single session ticket area of Center Court (300 level) when not busy to watch tennis. If a ticket holding patron arrives or an usher requests you to move, the volunteer must move immediately.

• Volunteers are not to sit in a full series holder seat unless they are in possession of the ticket for that seat.

• Volunteers are not to stand in the gate area in center court to watch matches. Standing in the gate area interferes with the usher committee’s ability to take care of patrons.

• Volunteers are only to use their credentials to gain access to the tournament grounds on days they are scheduled to volunteer.

• Volunteers may enter the tournament grounds using their credential on August 17th for the Volunteer Celebration (Saturday) in the Volunteer Lounge and on August 18th to attend the Volunteer Sale in the Retail Tent, and the Volunteer Plant Sale.

Play Tennis Cincinnati

The Western & Southern Open, in partnership with the

USTA Midwest section, will host the clinics, powered by Net

Generation, at the tournament facility from Aug. 5-8. This

session is already sold out!

The Play Tennis Cincinnati clinic was open to 275 local

children entering grades 1-6. In addition to the week of

clinics prior to the Western & Southern Open, participants

will receive a tennis racquet, a t-shirt and two tickets to

Saturday’s Kids Day presented by First Watch. Additional

Play Tennis Cincinnati programs will soon be

announced, with free clinics taking place at multiple indoor

facilities throughout the Cincinnati region.

For more information on the program and the upcoming

dates TBD, visit www.playtenniscincinnati.org

Charities

The WS Open continues to be an event steeped in

community giving. Tennis For Charity has contributed just

over $10 million to our three key beneficiaries:

• Cincinnati Children’s Hospital Medical Center

• The Barrett Cancer Center

• Tennis for City Youth

Backpack Policy

Volunteers are encouraged to bring in cinch bags or other

easily searchable single compartment bags (12”x18”x15”

sizes are preferred). Credentialed volunteers bringing in

backpacks will be subject to a full search of the

backpack—allow extra time.

Ballpersons needing to bring their school work in a

backpack are permitted. The backpack will be searched

and must be kept in the ballperson lounge at all times.

Plant Sale – Opportunities to Purchase

As a Tournament Volunteer you have the first opportunity

to purchase plants used on the grounds at the tournament

site. All ferns, tropical plants and window box planters, as

well as other plants seen around the tournament grounds,

will be sold at a large discount. The window box planters

are timed to peak in late August, when the rest of our

flowers are looking tired from the hot summer sun.

Presale opportunities (like last year) exist for volunteers to

order and prepay for various plant material. Order forms

(available in the Volunteer Office and Volunteer Lounge)

must be completed and received with payment by noon on

Saturday, August 17th to the Volunteer Office.

Additional details will be coming - watch your email!

Forehand Volley 2019 Page 9

Volunteer Intern Corner

This page is dedicated to introducing you to the Volunteer and Special Events interns for this summer. They are here to help

you out with any questions or needs during the tournament!

Both Kaylee and Robert can be contacted at:

Volunteer Office (Kaylee or Robert) - 513.651-0303 ext. 2433 or 2358

Kaylee Zeller

Hi and welcome to another

year at this wonderful

tournament (:

My name is Kaylee Zeller

and I am one of the

Volunteers and Special

Events interns this summer.

Cincinnati, Ohio is where I

have been born and raised,

so I am very excited to be a

part of an event in my hometown! I will be a senior at the

University of Dayton this fall where I study Marketing and

Psychology—I absolutely love my school and every

opportunity it has given me. In my free time, my favorite

thing to do is hike or do some sort of art. I look forward to

getting to know you all and am more than willing to help

with anything you need. Come find me and introduce

yourself or contact me at any point!

Email: vol2@cincytennis.com

Robert Nowe

Hi! My name is Robert Nowe

and I am one of the

Volunteer and Special

Events Interns this summer

at the Western and Southern

Open.

I am from Powell, Ohio, a

suburb outside of Columbus.

I attend Miami University and will be graduating in

December. My life has been, and continues to revolve

around sports every day, and I absolutely love it. My goal is

to one day work for a professional sports organization and

be successful in all I do. Throughout the tournament, I will

be readily available to assist in anything that needs done

around the grounds. Don’t hesitate to reach out to me and

introduce yourself or to simply ask me for help! Thank you

for being a part of the Western & Southern Open, we really

appreciate all you do!

Email: vol1@cincytennis.com

Forehand Volley 2019 Page 10

Thanks to Western & Southern Financial Group for their

continuing sponsorship and support!!

Forehand Volley 2019 Page 11

Parking and Directions for the Volunteer Kickoff—Sat. 7/27

Forehand Volley 2019 Page 12

New Exit Traffic Pattern—Western Row Interchange