The Food Travel Expertsfoodtravelexperts.com/download/SSP Brochure_2.pdf · At the heart of SSP is an understanding, based on years of experience, research and innovation, of the

www.foodtravelexperts.com

The Food Travel Experts

The number of countries worldwide where SSP operate32

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In the 21st century the world thinks on its feet. More and

more people are moving from country to country, from

continent to continent, for pleasure and for business.

Catering for this vast, mobile and demanding population is a

huge challenge and an exciting opportunity. By providing the

right catering offer, travellers’ journeys can be enhanced, and

their opinions transformed. A positive food and beverage

experience can have a huge influence on travellers’ opinions

of a location, encourage return visits and play a significant

role in delivering word-of-mouth endorsements.

Catering for a changing world

Travel is no longer a privilege enjoyed by

the few; it has become central to so many

people’s life experience. Globalisation,

democratisation, growth of low cost

carriers and greater awareness of food and

health are changing the travel landscape

and raising customer expectations. As

people spend more time, more often, in

airports, train stations and other major

travel hubs, they are becoming more

discerning about what they eat and

drink. The space in which they consume

their purchases greatly enhances their

experience. It is even more vital that quality,

choice, service and value are consistently

delivered at every customer touch point.

SSP has been delivering world class food

and beverage experiences in travel locations

across the globe for more than 60 years.

We draw upon our strengths, expertise

and experience to deliver memorable

catering experiences which set our locations

apart, raise their profile and generate

considerable commercial income.

SSP The Food Travel Experts

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At the heart of SSP is an understanding, based on years of

experience, research and innovation, of the changing needs and

desires of travelling consumers. It is this unique understanding which

informs our tailored approach to meeting the catering needs of each

and every location in the SSP network.

Experience, expertise and understanding

In-depth research and learnings

As the world’s leading food travel

experts we conduct regular, extensive

research into the behaviours and

needs of travelling consumers.

The insights and learnings from

this research enables us to closely

match the mix of food offerings at

each location to the profile of that

location’s travelling consumers.

Nobody knows travelling

consumers better

Our in-depth research allows us to

accurately segment and analyse

consumer behaviour across multiple

markets. In this way we can monitor

and anticipate changing consumer

needs, tastes and desires.

Gaps in customer provision can be

quickly identified and addressed

and opportunities for better

service and revenue optimised.

More than 60 years experience in food and travel

SSP operates in more than 130 airports worldwide60 130

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SSP operates in almost 300 railway stations in 11 countries300


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At SSP everything we do begins and ends with our unrivalled

passion for food. As an essential ingredient of today’s travel

experience we know the vital importance of the very highest

culinary standards in enhancing both the customer experience

and each location’s overall reputation. At SSP we are dedicated

to ensuring that every meal or snack, every cup of coffee and

every ice cold drink is the very best it can be – every time.

Food is our passion

Food creativity

We are so dedicated to providing

travelling consumers with

memorable food experiences

that we have developed creative

partnerships with some of the

world’s leading chefs. These

include Nicolas le Bec in France,

Michael Karlsson in Sweden and

Gilles Dupont in Switzerland.

Alongside them, our in-house

team of chefs develops new,

exciting and refreshing food

ideas for travellers worldwide.

Innovation focus

Our global network of food

experts is supported and inspired

by our close collaboration

with chef Olivier Pichot. In

his Le Mans kitchen our food

experts work with Pichot

and his team to develop new

products and presentation

solutions, fostering a culture

of continual food exploration,

innovation and creativity.

Unique dining experiences

The food experience is different

for everyone and every location,

so getting the right mix of

offerings at each location is vital.

This is where our insights into

the mindsets and need states of

the travelling consumer and our

passion for food comes together.

We aim to deliver unique dining

experiences in each destination,

perfectly tailored to the needs

and desires of its customers.

’There is no love sincerer than the love of food.’George Bernard Shaw


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Annual turnover$2.5b

Our unrivalled portfolio of local, international and bespoke food

brands plays a vital role in our proven ability to deliver unique,

rewarding and fulfilling food experiences in each of our worldwide

locations. We represent some of the world’s most trusted and

recognised food brands, including Starbucks, Ben & Jerry’s, Pizza

Hut, Caviar House & Prunier, Marks & Spencer Simply Food,

Burger King, Ajisen Ramen, Caffè Ritazza and Upper Crust.

We are uniquely positioned to satisfy the needs of the most

demanding travelling consumers, from casual holidaymakers to

time-zone-hopping business professionals or regular commuters.

Great brands in great places

Trust and respect

It is a measure of our standing in the world of food

retailing that so many leading food brands choose

us to represent them in the world’s major transport

hubs. Their confidence in our ability to operate

and deliver outstanding food experiences to their

exacting standards underpins our global reputation.

Complete food and beverage experiences

Our global experience and depth of consumer

insight allows us to bring the right food brands

together at each location to create a complete

experience. We achieve this by carefully selecting

the right mix of local, international and bespoke

brands, prompting customer intrigue, excitement,

recognition and satisfaction. We can even

create a new, tailor made brand for a specific

location that reflects its unique culture, sense

of place or satisfies a particular demand.

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’One cannot think well, love well, sleep well, if one has not dined well.‘ Virgina Woolf


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Running a food and beverage operation in the demanding

environment of a major travel location requires in-depth knowledge,

experience and the highest operational and logistical standards

and capabilities. Security and space restrictions, 24/7 operations

and unpredictable customer volumes are just some of the unique

challenges our people address on a daily basis.

Operational excellence: guaranteed

Setting the standards

At SSP we have many years of global operational

insight and experience to draw on, enabling us to

consistently deliver high quality food and beverage

services to travelling customers, despite the most

demanding and challenging operational conditions.

We bring together knowledge of each of our

locations to deliver global best practice standards

and solutions.

Quality assurance

The nature of the travel food experience means

that the most rigorous standards must be applied

to guarantee success and customer satisfaction.

To ensure that these standards are met, we

constantly monitor quality and throughput at each

of our operations, enabling us to anticipate and

address potential weaknesses. In this way we can

maximise both the customer experience and the

return on our clients’ investment in us.

SSP operates around 2,000 units worldwide2,000 SSP operates over

50 airport lounges in 12 countries50

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’Dining is and always was a great artistic opportunity’Frank Lloyd Wright


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At least 26,000 people work for SSP worldwide26,000

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’Food is our common ground, a universal experience.‘ James Beard

Our greatest expression of our passion for food is through our

people. From our senior management through to our chefs, to

our customer-facing counter staff and baristas, our people deliver

uniquely satisfying food experiences at every location, every time.

Our people’s passion for excellence in food encompasses the brands

we represent, our clients and the travelling customers whose needs

and desires we are always looking to satisfy.

A passion for people

Global reach, local touch

Within SSP we draw upon a wide

and deep range of experience and

expertise to form a collective skill

set. This marries the strength of

our global reach with our proven

ability to deliver quality food

experiences with a local touch.

Learning, growing, delivering

Delivering on our promise involves

training many, many people

so that every individual within

SSP is passionate, professional

and dedicated to upholding

our quality standards.

SSP Academy

We have forged a strong partnership

with the prestigious hospitality school

Rosen College at the University of

Central Florida in Orlando. Over 300

multi-site managers world wide will

complete our bespoke programme

and will go on to further inform

and shape our global operations.


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We are the true food travel experts, skilled in combining global reach

with a distinctive local touch.

At SSP we ensure that every single travelling customer enjoys an

overwhelmingly positive and rewarding food experience, adding

value and enjoyment to their journey at the same time as building

operators’ revenues and reputations.

For enriching food travel experiences ask the experts. Ask SSP.

www.foodtravelexperts.com

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The content of this brochure is copyright of SSP Group Limited © 2008SSP and the SSP logo are trade marks of SSP Group LimitedAll other intellectual property rights are reserved


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The Food Travel Expertsfoodtravelexperts.com/download/SSP Brochure_2.pdf · At the heart of SSP is an understanding, based on years of experience, research and innovation, of the