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The Fleet Manager Survey 2018
Q1 Which of the following best describes the top THREE issues that keep you awake at night?
Q2 Thinking about how you spend your work day, which are the THREE tasks that you spend most of your time doing:
Q3 Thinking about how you spend your work day, which are the THREE tasks that you wish you could spend more of your time doing:
Q4 Which of the following describes how you ensure your drivers are taking their required breaks?
Q5 On average, after how many hours driving do your drivers typically take a break?
Q6 How often do you let your drivers use their vehicle for personal use?
Q7 Do your vehicles have a tachograph to help drivers report driving and rest time?
Q8 a Download driver data from tacho card
Q8 b Download data from vehicle units
Q9 On average, how long does it take you to download the driver rest and vehicle data that you need from the tachograph?
Q10 Which of the following best describes how long you store your tachograph data for:
Q11 What’s the most common mistake your drivers make when it comes to taking breaks and using the tachograph?
Q12 How much time do you spend per week correcting and following up on drivers’ tacho mistakes?
Q13 Whatisyourtopsafetyconcernaboutyourdriversinthefield?
Q14 Inthepast12months,howmanyaccidentshasyourfleetbeeninvolvedin?
Q15 On average, how much did each accident cost your business (consider vehicle repair costs, staff costs, lost working hours etc)?
Q16 What is the most common cause of accidents to your vehicles?
Q17 On average, how many working days have your drivers lost due to vehicle accidents per year?
Contents
Which of the following best describes the top THREE issues that keep you awake at night?
0 5 10 15 20 25 30 35
Other
Drivers not taking rests
Reducing environmental footprint
Wasteful driving (e.g. idling, poor route decisions)
Daily job allocations for drivers/vehicles
Unsafe driving practices
Compliance with the law
Finding reliable drivers
Increasing cost of fuel
Increasing customer expectations
Tight deadlines/SLAs
Vehicle maintenance and associated costs
6%
13%
14%
17%
19%
23%
24%
25%
29%
29%
31%
31%
Q1
Thinking about how you spend your work day, which are the THREE tasks that you spend most of your time doing:
0 1020
30 40
Other
Managing and processing payroll
Out on the road
Managing or negotiating SLAs (Service Level Agreements)
Implementing initiatives to reduce environmental footprint
Improving driver safety
Managing wasteful driving (e.g. idling, poor route decisions)
Scheduling Vehicle maintenance
Chasing drivers, ensuring they have taken rests/breaks
Finding reliable drivers
Compliance processes
Allocating drivers and vehicles to jobs
Customer relations/managing expectations
Looking for ways to reduce costs
General administration
2%
8%
10%
11%
12%
12%
12%
12%
12%
15%
20%
21%
34%
46%
40%
Q2
Thinking about how you spend your work day, which are the THREE tasks that you wish you could spend more of your time doing:
0
5 10 1520
2530 35
Other
Allocating drivers and vehicles to jobs
Managing or negotiating SLAs
Chasing drivers, ensuring they have taken rests/breaks
Compliance processes
Scheduling Vehicle maintenance
Finding reliable drivers
Implementing initiatives to reduce environmental footprint
Managing wasteful driving (e.g. idling, poor route decisions)
Improving driver safety
Out on the road
Customer relations/managing expectations
General administration
Looking for ways to reduce costs
1%
10%
2%
3%
5%
16%
17%
19%
19%
20%
20%
27%
28%
39%
Q3
Which of the following describes how you ensure your drivers are taking their required breaks?
0 5 10 1520
2530
Don’t know
Monthly data review
Asking the driver directly
It’s up to the individual driver
Weekly data review
Real time alerting system
3%
12%
15%
16%
26%
27%
Q4
On average, after how many hours driving do your drivers typically take a break?
0
5 10 15
20
25
Mean in hours of those who keep track:
I don’t keep track of it
6 hours
5.5 hours
5 hours
4.5 hours
4 hours
3.5 hours
0.0
3.8
12%
3%
1%
25%
18%
12%
9%
Q5
How often do you let your drivers use their vehicle for personal use?
0 5
10 1520
2530 35 40
I don’t keep track of my drivers usingcompany vehicles for personal use
Regularly
For the school run only
Occasionally
Never
5%
24%
6%
40%
24%
Q6
Do your vehicles have a tachograph to help drivers report driving and rest time?
0
1020
30 40 50
Not sure
No
Yes
3%
50%
46%
Q7
Which best describes how often you download driver data?
0
1020
30 40 50 60 70 80
Never
Every two years or more
Once a year
Every six months
Once a quarter
Every two months
Once a month
0.0
2%
4%
3%
69%
1%
13%
8%
Q8aDownload driver data from tacho card
Which best describes how often you download driver data?
0
1020
30 40 50 60 70 80
Never
Every two years or more
Once a year
Every six months
Once a quarter
Every two months
Once a month
0.0
2%
2%
3%
68%
1%
13%
11%
Q8bDownload data from vehicle units
On average, how long does it take you to download the driver rest and vehicle data that you need from the tachograph?Q9
0 5 10 15
20
2530 35
Mean in minutes:
More than one hour
Up to one hour
Up to 45 minutes
Up to 30 minutes
Up to 15 minutes
No time/instant
0.0
19
4%
1%
31%
15%
31%
17%
Which of the following best describes how long you store your tachograph data for:Q10
0 5 10 15
20
2530 35
Never delete
2 years +
Two years
18 months
One year
Six months
I don’t
0.0
11%
12%
8%
26%
3%
10%
31%
What’s the most common mistake your drivers make when it comes to taking breaks and using the tachograph?
05
10 1520
25
30
None of the above
Incorrect manual adjustments
Failing to factor in break time when they plan their day
Forgetting to block out breaks
Being inaccessible when out on the road
Forgetting to put the driver card in
Recording their time incorrectly as ‘break’ or ‘daily rest’
Recording their time incorrectly as ‘other work’
0.0
9%
4%
5%
6%
26%
23%
16%
11%
Q11
How much time do you spend per week correcting and following up on drivers’ tacho mistakes?
0
5 10 15
20
2530 35
Mean in hours:
3 days
2 days
Whole day
Half a day
Up to one hour
Real time alerting system
0.0
3.2
2%
35%
13%
28%
14%
8%
Q12
What is your top safety concern aboutyourdriversinthefield?
0 5 10 15
20
25
Other
Not wearing a seatbelt
Harsh acceleration
Not driving appropriately for weather conditions
Other distractions such as eating/drinking while driving
Fatigue
Not taking appropriate rest breaks
A collision / injury or damage to a third party
Speeding
Using phone while driving
1%
9%
18%
22%
19%
2%
3%
5%
10%
9%
Q13
In the past 12 months, how many accidents hasyourfleetbeeninvolvedin?
0 1020
30 40 50 60
Managing wasteful driving (e.g. idling, poor route decisions)
Mean of those that have had accidents in the past 12 months:
Net: Had accidents in past 12 months
Mean excluding don't knows:
Don’t know
9
8
7
6
5
4
3
2
1
None
12%
3
2
2%
1%
3%
3%
2%
2%
3%
7%
21%
44%
10%
54%
Q14
On average, how much did each accident cost your business (consider vehicle repair costs, staff costs, lost working hours etc)?
0
5 10
1520
2530 35
Don’t know
£10,000 +
£5,001- £10,000
£2,001 - £5,000
£1,001 - £2,000
£501 - £1,000
0 - £500
Mean excluding don't know: £3,000.46
3%
33%
8%
10%
4%
30%
12%
Q15
What is the most common cause of accidents to your vehicles?
0 5 10
15
2530
Unsure
Faulty vehicle in the fleet
Using phone while driving
Unsafe practices
Driver fatigue
Speeding
Distraction
Other road users
16%
9%
29%
14%
3%
7%
11%
9%
Q16
On average, how many working days have your drivers lost due to vehicle accidents per year?
05 10
1520
25
30 35 40
Mean excluding don't know:
Don’t know
21 - 30
16 – 20
11 – 15
6 - 10
1 - 5
None
0.0
5%
2%
5%
36%
27%
5
15%
9%
Q17
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