M A N A G E D D E S K T O P S E R V I C E S

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MANAGED PLATFORM MANAGED APPLICATIONSMECM (SCCM)/MDT infrastructure updates

MECM (SCCM)/MDT task sequence maintenance

Windows 10 in-place upgrade task sequence

Device driver and BIOS/UEFI updates

Monthly Executive Summarymeetings

Access to Kraft Kennedy’s CMInsights for SCCM advanced reporting

Access to Kraft Kennedy’s AppBakery

Application portfolio management via AppBakery

Application version feature analysis via AppBakery

Application packaging via AppBakery

UE-V template library

Monthly customized applicationrationalization and featureanalysis newsletter

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H O W I T W O R K S

Managed Platform+

Managed Applications

YOUR MODERN, SECUREMANAGED DESKTOP

THE FIRST SOLUTION OF ITS KIND.Designed to help companies thrive, not buckle under the continuous treadmill of application updates.

Managed Desktop is an innovative methodology developed by Kraft Kennedy to manage continual deployment, patching, and compatibility for your firm’s desktops and mobile devices.

appbakeryby

MANAGED DESKTOP ESCALATION SUPPORT50+ reactive support hours Add-on to existing Managed Desktop Agreement

High level reactive desktop troubleshooting

Access to Kraft Kennedy’s Enterprise Client Systems team

MECM (SCCM) ESCALATION SUPPORT

25+ reactive support hours High level reactive SCCM troubleshooting

Access to Kraft Kennedy’s Enterprise Client Systemsteam and wide knowledge base

M D S E S C A L AT I O N S U P P O R T | 2

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PROACTIVE MONITORING SERVICES

REACTIVE SUPPORT SERVICES

MONTHLYReview health and status of System Serverinfrastructure including:

Site status

Component status

SCCM client

Automated deployment rules

Deliverables:A report on any issues encountered/remediated

QUARTERLYReview version of operating system components including:

Current branch

Automated deployment kit

Microsoft deployment toolkit

SEMI-ANNUALLYReview SSL certificates, licenses, Enterprise Agreements / Software Assurance agreements, etc. for expirations

Review System Center SQL version and backup status

ANNUALLYPerform an architecture, configuration, and performance assessment of your SCCM environment

Provide a 4 hour strategic SCCM discussion to make recommendations regarding goals, priorities, trends, etc. for the upcoming year

Deliverables:SCCM wellness report

Detailed list of notes from the annual strategic meeting

M A N A G E D D E S K T O P S E R V I C E S | 3

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Deployment Infrastructure Updates (SCCM or other)

OPERATING SYSTEM DEPLOYMENT AND APPLICATION DELIVERY

Device Driver Updates

Print Driver Deployment

Deployment Task Sequence Maintenance

In-place Upgrade Process Development

Device Driver Testing

Print Driver Testing

Production Deployment User Coordination

User Data Migration Updates

Managed Pilot Testing and Remediation

Production Deployment Management

Profile Management Updates

User Acceptance Testing (UAT) Execution

Citrix Application Server/Workstation Testing

Group Policy Settings Updates

Citrix Application Server/Workstation Updates

ASREQUESTED

ASREQUESTED

ASREQUESTED

ASREQUESTED

CMInsights

PROJECT MANAGEMENT

Monthly Status Report and Meeting

Application Portfolio Management via AppBakery

APPLICATION LIFECYCLE

Application Packaging via AppBakery

Application Media Management

UE-V Template Library

Application Rationalization Meeting

Application Version Feature Analysis

Application Integration

MANAGEDAPPLICATIONS

ASREQUESTED

ASREQUESTED

ASREQUESTED

MANAGEDPLATFORM

MANAGEDDESKTOP