„The evaluation of the quality of social services in the region of Silesian”

Leonardo da Vinci Project. VALORIS-T.I.Q.S.S. – Training for the Improvement of the Quality of Social Services

• Śląskie Voivodeship is situated in the southern part of Poland. It borders the following voivodeships: Opolskie, Łódzkie, Świętokrzyskie and Małopolskie as well as the Czech Republic and Slovakia.

Information about SilesiaInformation about Silesia

The area of the voievodeship, covering over 12 294 km2,

constitutes nearly 3,9% of Poland, whereas the number of

inhabitants – 4 830 000, comprises 12,5% of the whole

population of Poland. It is the most densely populated

voivodeship in Poland - 1 square km inhabited by 393

people (the country's average - 124).

General data about SilesianGeneral data about Silesian

• Polish social system is carried out by– public administrations,– nongovernmental organizations.

Social LegislationSocial Legislation

• The public social welfare system operates under the Law of 15 April 2004

• The law defines:– tasks of public administration in the field of social

welfare,– types of social help, and the terms of providing this help,– organization of public social welfare system,– the rules of control activities in the field of social welfare

Social LegislatioSocial Legislatio

There is no specific law to regulate the evaluation

of Polish medical and social servicesThere is no punhisment

Evaluation of the quality of Evaluation of the quality of medical – social services in Polandmedical – social services in Poland

• Standards of ISO • Standards of sanitary (control – once or

twice a year)• Standards of adaptations for disabled people• Internal audits • External audits

Standards and control Standards and control of social servisesof social servises

Some standards are given in the state lawbut many things depend on the signed

contract (for example: the contract with the Regional

Social Help Centre)

The pilot evaluation of The pilot evaluation of VALORIS in Christian VALORIS in Christian Foundation ADULLAMFoundation ADULLAM

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CouseCouse

• Evaluation of the structure was carried about at the end of August 2008 by the team of evalators

• The evalation included: visiting the surroundings, visiting the institution and meetings/interviews with people, getting acquainted with written documents about the organisation, filling in the cards, itc.

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Composition of the evaluators Composition of the evaluators teamteam

• Katarzyna Loska-Szafrańska - KaFOS• Norbert Kępiński – represent of non-

profit social organizations of Czestochowa

• Ewa Hantulik - KaFOS• Sandra Mikołajczyk - KaFOS

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Description of the Description of the structurestructure

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Workers of AdullamWorkers of Adullam

• 13 people – contract of employment• 5 people - civil law agreement• 40 volunteers (all the time)• 30 volunteers (during special

actions)

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TThe targeted populationhe targeted population of of Adullam’s hostel for menAdullam’s hostel for men

• Only for men • Age: 30 – 45 (70 %) and 46 – 60 (30%)• Most of them have problems with alcohol

(sometimes with drugs)

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Geographical origineGeographical origine of the usersof the users

• all users coming from Poland• mainly from Czestochowa and neighboring cities

and countrysides (99 %)• From other Polish cities (1 %)• at this moment 7 lodgers are from Czestochowa,

1 from the same part of Poland and 1 from central part of Poland

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Needs of the userNeeds of the user

• Work• Lodging• Safety• Help to stop drink alcohol

• Help with solving law problems

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The results (synthesis)The results (synthesis)

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Maximum 2 people in a room

More privacy / room for intimacy

Introduce a Questionnaire where to ask customers’ opinion about certain matters regarding their life at the hostel

To elaborate a special training plan for the staff

to buy new beds (the organization is working on this case)

Human resources Structure/Equipment

Recommendations

Quality of the services

CommunicationFinanceManagementMethods

to buy new furniture (the organization is working on this case)

Should be someone from the management for the nighttime

To keep trying to gain money from Polish and European funds

To organize more events for the wards – not only work

Schould do more activities with enviroment

Structure/EquipmentHuman resources

ManagementMethods Finance

Communication

No adoptation for disabled people

Major reservations

Quality of the services

Main difficultiesMain difficulties

Due to the methods:• The answers proposed by Valoris’ method sometimes were

not applicable (for example because of the character of the establishment)

• Sometimes the answers are too simillar or they do not take into cosideration all possible answers

• Sometimes the possible answers are too expended or inflexible

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Main Main difficultiesdifficulties

Due to the culture, Polish reality and items to evaluate:

• Sometimes due to the method the answer is negative, but in some cases (due to the reality and the kind of the organization) it might be positive – it is difficult to decide what level it should be given

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Other difficultiesOther difficulties

• Because of the renovation that takes place at that establishment some parts was impossible to evaluate

• There was no leaflet (or welcoming handbook) so most of information we have from inteviews and our own observations

• Luck of the ward’s confident• Most of workers are also the users at the same

time

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RecommendationsRecommendations

• To add a special part where we could present the situation of particular country

• To take into consideration the kind of the evalueted organization (it is different when it is for example the catholik or the secular organization)

• To make the answers more flexible • We should organize the time of regular evaluation

(e.g. every year)

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Thank you for your attention Thank you for your attention :):)

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