Northumberland County Council

To request a quote or to have an informalchat, our Essentials Team can be contacted on:-

Gillian Arnott Team Manager South01670 622322 - 07785 774571

Dave Pears Team Manager North01670 622321 - 07785 540553

Julia Taylor Team Leader01670 622322 - 07785 774571

Natalie McGrath Bookings Officer for meetings01670 622323

THE

ESSENTIALSwww.communityessentials.co.uk

CATERING

CARETAKING

CLEANING

Northumberland County Council

THE

ESSENTIALSwww.communityessentials.co.uk

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THE

ESSENTIALSWe are a division ofNorthumberland County Council,with 2 professional teams offeringEssential Support Services toeducational establishments.Our Essential Services are:-

• Catering• Janitorial(Caretaking & Cleaning)

The Essentials team are nowoffering a range of supplementarysupport services to educationalestablishments who have in-housestaff performing the above roles.Therefore, charges are based uponthe assumption that staff areemployed by your establishment. Ifyou need the Essentials team tosupply personnel, additionalcharges will apply.

We offer a ‘Pick & Mix’ approachto our services, so you can createa package to suit your individualneeds.There is no minimum take uprequired. Services can be bought‘one-off’, on an ‘annual basis’ or as‘a package’ for a discount. We candesign bespoke packages forconsortiums.We have a small management andtechnical support team with localarea managers with both privateand public sector experience.Our local staff take great pride intheir work and are proud to deliveressential services to their localcommunity. We hope that youenjoy perusing our services andthat you will contact us toorganise a site visit and a noobligation quotation. Our contactdetails can be found at the backof this brochure.

Menu Development ServiceUsing a cutting edge menuanalysis system and years ofhands on experience, our menusexceed National NutritionalGuidelines. We develop and costup seasonal, cyclical menus,maintain compliance with legislativefood standards and support youwith special dietary requirements(at no extra cost).Recruitment Support ServicesSupport with assessing staffrequirements, advertising, testingand interviews. Costs are inclusiveof all expenses and can be boughton an needs only basis.Service DevelopmentWe have a programme of ServiceDevelopment Initiatives to helpincrease your income and reduceexpenditure. These include webbased support systems, cashlesspurchasing systems, advice on newequipment, enhancing the diningexperience, surveys, kitchendevelopment, new menu ideas,queue reduction techniques andtheme days.

Staff Training ,Development & RecruitmentSupport ServicesWe have a dedicated TechnicalSupport Team who have created abespoke approach to training.Training covers the skills andknowledge required for a fit forpurpose catering team, includingcustomer care, Health & Safety,food hygiene, technical andcompetency-based training. Trainingis delivered in a variety of formats,to suit the needs of your staff. Itcan be bought on an ad-hoc basisor as an annual package. Trainingneeds analysis and programmescan also be undertaken uponrequest.Semi Managed ServiceA single annual fee, includes alloptions as well as; development ofcore staffing model, support withstaff performance, price andbudget setting support, fullprocurement, including assessmentof suppliers and food products,parents evenings, healthy eatinginitiatives, customer satisfactionquestionnaires, classroom activitiesand much more.

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If you have your own in-houseCatering provision we can stillprovide valuable support.Our Essential Fuel For Life SchoolMeals Team works across thewhole of Northumberland, servingHigh Schools with hundreds ofmeals each day, to small ruralschools. We provide bespokestaffing arrangements to design,cook, serve and clear, homecooked, fresh nutritious food tochildren of all ages.We operate an open book policyand are a non profit making team.We will not compromise quality for‘profit’. Any profits made, are givento you .We hold a Bronze Food for LifeAward and have achieved ISO9001 Quality, 14001 Environmentaland OHSAS 18001 Health andSafety in all establishments. We willensure your establishment achievesmore than the minimum statutoryand regulatory H&S standards.Our expert, in-house training andtechnical support team, ensurestaff are appropriately trained,giving you peace of mind.

We have systems and initiatives toencourage meal uptake. We providefor corporate and special events,refreshments for meetings, supportfor theme days and curriculumactivities.

Auditing ofManagement SystemsWe have an extremely stringentauditing regime enabling us tosupport you and ensure yourestablishment complies with currentH&S legislation. This peace of mindcomes in the form of an bespokeOperations Manual and systemsaudit. If required, a detailed supportpackage can also be provided.

Health & Safety ManualIncludes COSHH, HACCP and foodhygiene standards information,reducing the potential risk oflitigation or Health & Safetyincidents.

Monitoring Check List FileWe can supply a file withproformas for monitoring essentialHealth & Safety information on adaily basis. This will give you peaceof mind and proof that you aremaintaining adequate Health& Safety legal standards.

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Regulatory • Statutory • Legislative Administrative

1a. Auditing of Management Systems1b. Health & Safety Manual2. Risk Assessment of Management Systems3. Menu Compliance and Development4. Supply of Monitoring Check List file

with yearly updates

Training

5. Staff Induction (per person)6. Food Hygiene / Safety7. Nutrition / Well-Being / Nutritional Guidelines8. Equipment Training9. Service / Service Overview & Enhancements10 TBA11. Sales & Marketing12. Health & Safety13. Risk Assessment14. Manual Handling & Lifting15. Fire Awareness

16. First Aid17. Customer Service18. Training Audit

HR

19. Recruitment Support Services

Service Management

20. Service Development21. Budget Management Support and Development

Packages

22. Regulatory & Administrative Package (includes 1 - 4)

23. Staff Training package (includes 5 to 18) based onan annual training schedule

24. Semi Managed Service

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Staff Training & Development

We have a dedicated TechnicalSupport Team who have created abespoke approach to training.Training covers skills andknowledge required for a fit forpurpose janitorial team. Includingchemical and manual handling,technical and competency basedtraining. It can be delivered one toone, in groups, on line, practicaland classroom based, to suit yourneeds. It can be bought ad-hocbasis or as an annual package.Training needs analysis is alsoavailable.

Service& Equipment Reviews

Where new or improved equipmentis required, or where levels ofcleaning and/or caretaking needsreviewing, we can undertake aservice audit and manage anyassociated procurement andtraining on your behalf.

Recruitment Support Services

We offer support in assessing staffrequirements, advertising, testingand interviews. Costs are inclusiveof all expenses and can be boughton an ad-hoc basis.

Semi Managed Service

In addition to all of the above,includes development of a corestaffing model, full procurementlifecycle of consumables includingthe assessment of suppliers andcleaning materials(to ensure due diligence), budgetand performance management.

If you have your own in-houseCaretaker or Cleaners we canstill provide valuable janitorialservices.Our Caretaking Services teamprovides key services to educationalestablishments and other CountyCouncil premises. A high quality,customer focussed service meetingall current legislation. We can helpyou to ensure your Caretakermanages your buildings and linemanages your Cleaning personneleffectively and safely.Our Cleaning Services Team willensure that your establishment iskept spick and span. We can helpto ensure your cleaning teamprovides you with effective cleaningservices, tailored to the individualneeds of your establishment andmeets all current legislation.We have an expert in-housejanitorial training and technicalsupport team, who ensures that allstatutory Health & Safetyregulations, training, policies andprocedures are effectively managed.We have a long standingachievement of external

accreditation for ISO 9001 Quality,14001 Environmental and OHSAS18001 Health & Safety in all thepremises we serve.Our local team of professionallytrained and accredited staff areready to meet the needs of yourestablishment.

Auditingof Management Systems

Following years of successfulauditing, we can ensure yourestablishment complies with currentHealth & Safety legislation. We canprovide a bespoke Cleaning and/orCaretaking Operations Manual. Wewill then undertake an annual auditof your services to ensure theyare being complied with. Ifrequired, a detailed supportpackage to help bring the servicein line with standards, can also beprovided for an extra charge.

Health & Safety Manual

This will meet quality Management9001:2008, Environment ISO14001:2004, Health & Safety BSOHSAS 18001:2007.

Regulatory • Statutory • Legislative Administrative

25a. Auditing of Management Systems(FOC updates)

25b. Health & Safety Manual26. Risk Assessment of Management Systems

Training

27. Staff Induction Full Day28. Fire Awareness29. Working at Height30. Step Ladder31. Basic Electric32 Manual Handling33 HSC134. Floor Maintenance35 Floor Cleaning Machines36 Refresher Training37. Training Audit

HR

38. Recruitment Support Services

Service Management

39. Equipment & site review

Packages

40. Regulatory Administrative Package (includes 25-27)

41. Full Staff Training package (includes 28 to 38)based on an annual training schedule

42. Semi Managed Service

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