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1 April, 2020© S A Partners
The Essence of Excellence
► Hines and Butterworth have written the
essential guide to any operational
excellence initiative.
Prof. Torbjørn Netland,
Shingo Research Prize winner, 2018
► I wish this book was available in 2012 when
I first started
Seán Kelly
Global Business Excellence Program Manager, Abbott
► The “Catch 22”, about this book is that once
you have read it you will want to share it, but
you will also want to keep it for reference.
My advice, Buy two!
Michael Phelan,
Head of Operations and Supply Chain Excellence
1 April, 2020© S A Partners
Behaviour
► The way in which one acts or conducts oneself, especially
towards others.
• English Oxford Living Dictionary, 2017
1 April, 2020© S A Partners
What does this really mean?
► Which of the following is a behaviour?
• The team leader has a good idea of who is doing a good
job in the team
• The team leader knows how and when to recognise
people within the team
• The team leader recognises the appropriate people in the
team
► Which could you observe, describe and record?
Tip: Which could you video happening?
1 April, 2020© S A Partners
How could we make this Ideal?
The team leader recognises the appropriate people in the team
1. Is this behaviour only relevant for one team leader or many?
2. How often does the recognition take place?
3. How timely is it?
4. How much effort and detail has gone into the recognition?
5. What form or forms does the recognition take?
6. Is this recognition well received by the recipients?
7. Does it lead to a change in their behaviour or activity?
All managers regularly recognise the appropriate
people in their team in a timely way through a range
of informal and formal impactful methods.
1 April, 2020© S A Partners
Behavioural & Strategy Deployment
Behavioural & Strategy Deployment is a System that:
• Creates an organisation capable of sustained high performance and results
By:
• Identifying at all levels WHAT needs to be achieved
• Identifying at all levels WHY this needs to be achieved
• Identifying at all levels HOW behaviourally this needs to be achieved
• Prioritising activities and resources
• Involving all members in maintaining PDCA, checks and follow-ups during implementation
So that:
• The whole organisation goes in one direction, with the members taking initiative
Regular Gemba
walks to discuss
with staff ideas &
improvements
We use the ‘Ideas
Boards’ at every
board meeting
Do what we say we
will do
1 April, 2020© S A Partners
Continuous Improvement
DO
CHECK
ACT
Behavioural & Strategy
Deployment
Leader Standard Work
Strategy
Local
Problems
Transferred
Problems
Process Reviews
► Discontinuous Improvement
► Continuous Improvement
► Process Improvement
Engagement
Results
Learning
Opportunities
Reinforced
Culture
PLAN
Customer =
Line Manager
Skills
Engagement
Behaviour
People
Numbers
Wellness
Development & Training
Listening, Accountability & Recognition
Personal Behavioural Deployment
Emotion & Physical Wellbeing
Coaching & Social Support
Personal Flow
SelectionPerformance
Management
Training &
DevelopmentRewards
HR Department
Recruitment &
Induction
Employee
Relations
Compensation
& BenefitsCompliance
Training &
Development
Total 8 Years
Value Add 6.8 Years
Supplier
1 April, 2020© S A Partners
Are We Winning or Losing: 1/3/10 at
Abbott Diagnostics
1 Second: Are We
Winning or Losing?
3 Seconds: What
is the Trend?
1 April, 2020© S A Partners
Are We Winning or Losing: 1/3/10 at
Abbott Diagnostics
10 Seconds: What
Are we doing about it?10 Seconds: What
are we doing about it?
1 April, 2020© S A Partners
Leader Standard Work
Leader Standard Work is a System that:
• Ensures that leaders develop the right culture by undertaking the right activity in the right style
By:
• Understanding the roles and responsibilities of leaders at all levels
• Checking that activity is taking place to ensure business success
• Recognising people’s contribution to success
• Identifying coaching and development opportunities
So that:
• The whole organisation engages its people, with the members taking initiative
1 April, 2020© S A Partners
Lundbeck 8 Step Perfect Day
2. When I Arrive at Work
• I need to have time to
start up quietly
• I come in with a
positive attitude
• A good atmosphere
and happy colleagues
that say good morning
• Try to make it cosy
with coffee and a joke
• I am part of deciding
my own work pattern
1. On the way to work
2. When I arrive at work
3. When I start work
4. When there are problems with the flow
5. When at the board meeting
6. When everything is going well
7. When collaborating with colleagues
8. When I work with the manager
1 April, 2020© S A Partners
Learning and Development
► Learning & Development is a System that:
• Develops a learning culture & continuously develops its people
aligned to the needs of the organisation
► By:
• Identifying Learning & Development opportunities at all levels
• Focusing on the improvement of work-competences,
improvement-competencies and culture change-competences
• Undertaking pull based coaching to improve competence,
performance and culture
• Ensuring that Learning & Development competences are
embedded and lead to changes in behaviour and tangible
results
• Recognising people for their learning achievements
► So that:
• The whole organisation maximises its human potential, with the
members taking initiative
1 April, 2020© S A Partners
Thermo Fisher Leader Skills Matrix
SC member
Str
ate
gic
Pla
nn
ing
X
-
Matr
ix
Str
ate
gic
Pla
nn
ing
-
Str
ate
gic
A3
Dail
y M
an
ag
em
en
t
Bo
ard
s
Ab
ilit
y t
o i
den
tify
an
d
so
lve p
rob
lem
s
Lead
er
Sta
nd
ard
Wo
rk
Gem
ba
Sta
nd
ard
Wo
rk
8 s
tep
s m
eto
do
log
y
Err
or
Pro
ofi
ng
Cell
Desig
n
Pro
cess 3
P
5S
Pu
ll S
yste
ms
Level
Sch
ed
uli
ng
(Heij
un
ka)
To
tal
Sco
re
Test
Sco
re (
max 4
8)
Self Assess./Test 2 2 2 2 2 1 3 3 3 1 1 2 2 3 29 44
Calibration 2 2 2 2 2 1 3 2 3 1 1 2 1 2 26
GOAL for 2017 2 3
Self Assess./Test 2 2 2 3 3 2 3 3 3 2 1 2 2 3 33 45
Calibration 2 3 2 3 3 2 3 3 2 2 1 3 2 2 33
GOAL for 2017 3
Self Assess./Test 2 2 3 3 2 2 2 3 2 2 3 3 1 1 31 43
Calibration 2 3 3 3 2 2 3 3 2 2 2 3 1 1 32
GOAL for 2017 2 2
Self Assess./Test 1 2 2 2 2 1 3 2 3 1 2 1 2 3 27 38
Calibration 2 2 3 2 2 2 3 2 2 1 2 1 2 2 28
GOAL for 2017 3 2
Self Assess./Test 2 2 2 2 2 1 2 3 3 2 3 3 3 3 33 45
Calibration 2 3 3 2 3 2 2 3 3 2 2 3 2 2 34
GOAL for 2017 3
Self Assess./Test 2 3 3 3 2 1 2 2 2 2 1 2 3 3 31 41
Calibration 2 3 3 3 2 1 2 2 2 2 1 2 2 2 29
GOAL for 2017 2 2
Self Assess./Test 2 2 3 2 2 1 3 3 3 2 1 3 3 3 33 46
Calibration 2 2 3 2 2 1 3 3 2 2 1 3 2 2 30
GOAL for 2017 2
Self Assess./Test 3 3 3 2 3 2 3 2 3 2 1 2 2 1 32 40
Calibration 3 3 3 2 3 2 3 2 3 2 1 2 2 1 32
GOAL for 2017 2 2
Self Assess./Test 2 2 2 2 2 2 2 2 3 2 3 3 3 3 33 45
Calibration 2 3 3 2 2 2 2 2 3 2 3 3 2 2 33
GOAL for 2017 3
Self Assess./Test 2 2 3 2 2 2 2 2 3 3 3 3 3 3 35 46
Calibration 3 2 3 3 3 2 2 2 3 3 3 3 3 2 37
GOAL for 2017 3
Self Assess./Test 2 2 2 1 2 1 3 3 2 2 2 2 2 3 29 42
Calibration 3 2 2 1 2 1 3 3 2 2 2 2 2 2 29
GOAL for 2017 2
Self Assess./Test 3 2 2 1 2 1 2 2 3 3 1 2 2 3 29 43
Calibration 3 2 2 2 2 1 2 2 3 2 1 2 2 2 28
GOAL for 2017 2
Self Assess./Test 2 2 2 2 2 1 3 3 3 3 3 3 2 3 34 47
Calibration 2 3 3 3 2 1 3 3 2 2 2 3 2 2 33
GOAL for 2017 2
Self Assess./Test 3 2 3 3 2 3 3 2 2 3 3 3 3 3 38 41
Calibration 3 2 3 3 2 3 3 2 2 3 3 3 3 3 38
GOAL for 2017 3
Self Assess./Test 2 3 3 2 2 2 3 3 3 3 3 3 2 1 35 46
Calibration 2 3 3 2 2 2 3 3 3 3 3 3 2 1 35
GOAL for 2017 2
Self Assess./Test 2 3 3 2 2 2 3 3 3 2 2 3 2 2 34 44
Calibration 2 3 3 2 2 2 3 3 3 3 2 3 2 2 35
GOAL for 2017 3
Self Assess./Test 2 2 3 3 2 2 3 3 3 2 1 3 3 3 35 46
Calibration 3 3 2 3 2 2 3 3 2 2 1 3 2 2 33
GOAL for 2017 2
Self Assess./Test 3 2 2 2 2 1 2 3 2 2 2 3 3 3 32 44
Calibration 3 2 3 2 2 1 2 3 2 2 2 3 2 2 31
GOAL for 2017 3 2
Self Assess./Test 2 3 2 2 2 1 3 3 2 1 1 3 3 3 31 43
Calibration 2 3 3 2 2 1 3 3 2 1 2 3 3 2 32
GOAL for 2017 2 2
Self Assess./Test 2 3 3 3 2 3 2 3 2 2 3 3 2 3 36 42
Calibration 2 3 3 3 2 3 2 3 2 2 3 3 2 2 35
GOAL for 2017 3
Self Assess./Test 2 3 3 3 2 1 3 3 3 3 3 3 3 3 38 47
Calibration 2 3 3 3 2 1 3 3 2 3 3 3 3 2 36
GOAL for 2017 2 3 5
Self Assess./Test 3 3 3 2 3 3 3 3 3 3 3 3 2 2 39 48
Calibration 3 3 3 2 3 3 3 3 3 3 3 3 2 2 39
GOAL for 2017 3
Self Assess./Test 2 3 2 3 2 2 2 2 3 2 3 3 3 3 35 44
Calibration 2 3 2 3 2 2 2 3 3 2 3 3 2 2 34
GOAL for 2017 3 3
Total: Self-Assessm.50 55 58 52 49 38 60 61 62 50 49 61 56 61
Total: Calibration 54 61 63 55 51 40 61 61 56 49 47 62 48 44
0 has no knowledge/skill
1 has some theoretical knowledge, can work according written process
2 experienced user, can work individually
3 expert, has a lot of experience, can teach others
x GOAL - to became an expert
Manager 22
Manager 23
Manager 24
Manager 20
Manager 21
Manager 17
Manager 16
Manager 1
Manager 2
Manager 4
Manager 5
Manager 3
Manager 6
Manager 7
Manager 9
Manager 10
Manager 11
Manager 19
Manager 18
CONTINUOUS IMPROVEMENTCULTURAL
ENABLERS
STRATEGY
Manager 12
Manager 13
Manager 14
Manager 15
Self-assessment/calibration Test
Manager
Name