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THE ENHANCED DIVISION COORDINATOR. The Enhanced Division Coordinator. This workshop fulfills the job training requirement for the Division Coordinator. Has everyone signed the roster?. Course Credit. Please use your legal name, home address and phone, and birth date. - PowerPoint PPT Presentation
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THE ENHANCEDDIVISION COORDINATOR
The Enhanced Division Coordinator
This workshop fulfills the job training requirement
for the Division Coordinator
2014 2
Has everyone signed the roster?
2014 3
Please use your legal
name, home
address and phone, and birth
date.
Course Credit
How many attendees in this workshop are
Division Coordinators?
2014 4
Who has recently volunteered to become a new
Division Coordinator?
What other Regional board members or volunteers are in
attendance?
2014 5
What are some other titles that are used for this position?
2014 6
Age Group Coordinator
Girls/BoysCoordinator
Hawaii Age Group Coordinator
Southern California Division Representative
New YorkDivision
Coordinator
TennesseeAge Group Coordinator
FloridaTeam Management Administrator
Rhode Island Division Director
2014 7
• Understand the role and responsibilities of the Division Coordinator.
• Review the resources available to help a Division Coordinator be successful.
OVERVIEW
2014 8
But first…The Mission of AYSO is to develop and deliver quality youth soccer programs which promote a fun, family environment based on our 6 philosophies:
2014 9
• Everyone Plays®
• Balanced Teams• Open Registration• Positive Coaching• Good Sportsmanship• Player Development AYSO prides itself on striving to create a SAFE, fair, fun and positive environment in which all children and their families can enjoy the game of soccer.2014 10
AYSO volunteers are required to:
1. Complete and submit a Volunteer Application EVERY YEAR.
2. Be authorized to perform their jobs by their Region, Area, Section or other AYSO authority.
3. Act within their job descriptions and the AYSO policies, procedures and guidelines.
4. Complete AYSO’s Safe Haven® certification and be properly trained to do their jobs.
2014 11
Why do Regions need Division Coordinators?
2014 12
Regional Commissioner
Let’s discuss the responsibilities of the Division Coordinator
Before the season starts:
2014 13
Before the Season Starts• Attend all registrations.• Recruit coaches, referees, team parents, etc.• Identify field assignments.• Assist or complete scheduling.• Ensure all volunteers are trained and Safe Haven® certified.• Create rosters in eAYSO for courses, if part of your duties.• Distribute uniforms.• Use Shutterfly for team management.• Delegate responsibilities.• Balance teams.• Develop team rosters.
14
Responsibilities during the season:
2014 15
During the Season• Implement Kids Zone®.• Handle difficult situations that might arise involving
coaches, referees, parents and players.• Encourage coaches to do parent orientation for teams.• Find coaches for teams without one.• Recognize and thank volunteers who are helping you.• Serve as liaison between Regional Commissioner and
coaches.• Attend Regional board meetings.• Watch practices/games to ensure Safe Haven guidelines are
followed and provide feedback to coaches.• Make sure teams thank referees, not just the other team.• Set up a process for and encourage coaches to do player
evaluations.• Collect scores.
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Responsibilities after the season:
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After the Season• Turn in player evaluations.• Debrief the season with the RC.• Reward, recognize and retain volunteers.
• Evaluate coaches.• Prepare for the next season.• Attend AYSO EXPO.• Re-evaluate team balancing techniques.
2014 18
A Team Management Tool• Release of team information set by Region.
• Free site for every team.• Manage practice and game schedule.• Create snack schedule.• Contact list including jersey numbers.• Availability information – edited by parent.
2014 19
How many of your Regions have implemented Kids Zone®?
2014 20
• Kids are #1• Fun – not winning – is everything
• Fans only cheer, only coaches coach
• No yelling in anger• Respect the volunteer Referees
• No swearing• No alcohol, tobacco products or other controlled substances
• No weapons• Leave no trash behind• Set a proper example of Good Sportsmanship2014 21
2014 22
As a Division Coordinator how could you help to support the Kids Zone®
philosophy even if your Region
hasn’t implemented it?
The Division Coordinator job description contains additional
information.2014 23
2014 24
To be a successful Division Coordinator, you must be a
_ _ _ _ _ _ _ _.
The clue:M _ _ _ _ _ _ R
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Mediator
2014 26
Mediator• What kinds of situations
would a Division Coordinator have to mediate?
• Describe a difficult situation and how you handled it?2014 27
2014 28
Dealing With Confrontation
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Dealing With Confrontation• Make sure the right person is
handling the problem.• Validate the person’s
anger/frustration.• Focus on the problem, NOT the
person.• HEAR their side; keep an open mind.• Summarize what you heard; find a
nugget.• Strike a win-win agreement; get buy-
in.• End on a positive note.
2014 30
2014 31
Resources• Division Coordinator Job Description• Division Coordinator Manual• AYSO’s Safe Haven® Manual• AYSO Reference Book• Play it Safe Newsletter• Region Toolkit
2014 32
Hey Coach! – Whistle Stop• Make sure all of the coaches in your
division receive “Hey Coach” and the referees receive “Whistle Stop”.
• Occasionally send an email highlighting something in the eNewsletter and ask for feedback.
• Ask one of the more experienced coaches in your division to practice with new coaches early in the season.2014 33
What are some of the qualities that a Division
Coordinator should possess?
2014 34
2014 35
Attributes of a MediatorClear eyes for
seeing.
Big heart for empathy and compassion.
Ego contained.
Big ears for listening.
Small mouth to focus on
listening rather than
talking.
Big feet planted firmly on the ground.
2014 36
What qualities of a Division Coordinator do these pictures
represent?
1 2
34
AD Training September 2013
Qualities• Patient• Optimistic• Organized• Energetic• Happy• Confident• A Hard Worker• Tolerant of
Others• Persistent
• A Leader• A Manager• An Administrator• Open-minded• Spontaneous• An Active
Listener• A Team Player• Thorough• A Time Manager2014 37
Let’s take a short quiz.
Remain seated if the answer is “True” or stand up if the answer is “False”.
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1. Division Coordinators should be men because some situations require a strong assertive decision.
2014 39
FALSE
2. It is only necessary for Division Coordinators
to communicate with other Division Coordinators.
2014 40
FALSE
3. Even small Regions can benefit from appointing a Division Coordinator.
2014 41
TRUE
4. One of AYSO’s six philosophies is Fair
Play.
2014 42
Everyone Plays®
Open Registration
Balanced Teams
Player Development
Positive Coaching
Good Sportsmanship
FALSE
5. A Division Coordinator is an AYSO leader.
2014 43
TRUE
1
2
3
6. One of the roles of the Division Coordinator is to meditate.
2014 44
FALSE
Meditate
2014 45
And NOW…
A Customer Service
Announcement46
Customer Service Advice From an Expert
“Whatever you do, do it well.
Do it so well that when people see you do it they will want to bring others and show them how well
you do what you do.” Walt
Disney
Great AYSO Soccer Starts with Great Communication Each player and parent should know how to reach their Region leadership from a tool provided for them to reference at home
Brochure
Flyer
Bookmark
Business Card Magnet
Each year, the AYSO National Office
receives thousands of calls from concerned families who can not reach their local AYSO Region or do not get replies to questions about…
…player registration/VIP program …coach, team, practice time, location …volunteer points, referee points …playoff criteria and participation
…refunds, uniform returns, next registration
They would rather be communicating with you! Reachable
phone and email
publicized 800-555-AYSO - [email protected]
bsite
up to
da
te
Make sure
there is room for message
sREPLYASAP
2014 51