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72 Leadership Prospects

The employees' opinion about top management at the Berlin Ltd. distribution

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˶Top management which directs and controls the overall activity of the organization, in general, is responsible for planning and interpreting of the purpose of the organization for determining, its business strategy and its main policies˝(Emilian Radu 2004). One of the main problems facing commercial establishments offering commercial services is to find a way to differentiate the offer keeping in mind deal that these units dealing with services and whose main characteristic is intangibility. One of the ways standing out the offer is to make ensure that there are good quality services. This can not be obtained without the services of a highly motivated staff who understands the importance of their work in the smooth running of the enterprise.

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Page 1: The employees' opinion about top management at the Berlin Ltd. distribution

72 Leadership Prospects

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73Leadership Prospects

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n ' o ! . ( ) " 0 . � ) !J ` Q p Q V R q N \ R K ^ Q R Q Z M T O Q T ] V b p V R N O _R T r Q W ` N O P Q T V Z Q s b T Z Q ^ K Z K O U \ N L Q Z ] Q W R K Z \T O R Q Z M V K ] W K M L N O T Q V L K U T W \ R K W K O W Q Z R T O PR ` Q Q M L U K \ Q Q V T V R K Z Q R Z T Q r Q R ` T V T O ] K Z M N R T K O^ T Z Q W R U \ ] Z K M R ` K V Q T O r K U r Q ^ S q ` T W ` T V q ` \ t] T O ^ T R Z Q U Q r N O R R K b O ^ Q Z P K N V R b ^ \ R ` N R q T U UZ Q r Q N U R K q ` N R Q u R Q O R R ` Q Z Q N Z Q N O \ Q M L U K \ _Q Q V K ] V Q Z r T W Q W K M L N O T Q V v w Q Z U T O X R ^ c x N Z QM K R T r N R Q ^ N O ^ q ` N R R ` Q T Z N R R T R b ^ Q R K q N Z ^q K Z Y N O ^ M N O N P Q M Q O R T V c t O R ` T V Z Q P N Z ^ T RT V O Q W Q V V N Z \ R K p Q R R Q Z b O ^ Q Z V R N O ^ K ] R ` Q Q O _r T Z K O M Q O R T O q ` T W ` R ` Q \ K L Q Z N R Q N W R T r T R \ S Np Q R R Q Z Y O K q U Q ^ P Q K ] R ` Q V R T M b U T R ` N R M K R T r N R QR ` Q M N O ^ S O K R U Q N V R S R ` Q L Z Q V Q O W Q K Z N p V Q O W QK ] R ` Q V Q T O W Q O R T r Q V T O R ` Q W K M L N O \ [ V M N O N P Q _M Q O R L K U T W \ c J ` T V L Z Q V Q O R V R b ^ \ N T M V R K ^ T V _W K r Q Z R ` Q r T Q q V K ] Q M L U K \ Q Q V v T O ^ T r T ^ b N U V x SR ` Q T Z K L T O T K O V N p K b R R ` Q M N O N P Q M Q O R S R ` QQ u R Q O R R K q ` T W ` L N \ V \ V R Q M L Z K r T ^ Q V y K p V N R _T V ] N W R T K O S N O ^ R K ^ Q R Q Z M T O Q q ` N R V ` K b U ^ p Q

^ K O Q R K T M L Z K r Q K Z R ` Q q K Z Y T O P W K O ^ T R T K O VK Z W K r Q Z R ` Q ^ Q ] T W T Q O W T Q V ci c z Q R R T O P K p y Q W R T r Q V N O ^ N V V b M L R T K O Vi c l c { Q O Q Z N U | V V b M L R T K O V} k K V R Q M L U K \ Q Q V K ] w Q Z U T O X R ^ c N Z QV N R T V ] T Q ^ q T R ` R ` Q q K Z Y T O P W K O ^ T R T K O V T Oq T R ` T O R ` Q W K M L N O \ ~} J ` Q M N y K Z T R \ K ] Q M L U K \ Q Q V N Z Q V N R T V _] T Q ^ q T R ` R ` Q V N U N Z \ R ` Q \ Z Q W Q T r Q ~} J ` Q M N y K Z T R \ K ] Q M L U K \ Q Q V N Z Q V N R _T V ] T Q ^ q T R ` R ` Q P Q O Q Z N U M N O N P Q Z K ] R ` QW K M L N O \ ~} J ` Q M N y K Z T R \ K ] Q M L U K \ Q Q V N Z Q V N R T V _] T Q ^ q T R ` R ` Q T Z Z Q U N R T K O V ` T L q T R ` R ` Q ^ T Z Q W RM N O N P Q Z c� ' � ' � % � / 0 . � $ / & ) g . � / & . " �t O R N p U Q l N Z Q R ` Q M N T O K p y Q W R T r Q V K ] R ` QV R b ^ \� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �� � � � � � � � � � � � � � � � � � � � � �� � � � � � � � � � � � � � � � � � � � � �� � � � � � � � � � � � � � � � � � � �  � � � � � � � � � � � � � � � � � �� � � � � � � � � � � � � � � � � � � � � � � ¡ � � � � � � � � � � � � � � � � � �� � � � � � � � � � � ¢ � � � � � � � �� � � � � � � £¤ � ¢ � � � � � � � � � � � � � �� � � � � � � ¥ � � � � � � � � � � � � � £¤ � ¢ � � � � � � � � � � � � � � �� � � � � � � � � � � � ¦ � � � � � � � �� � � � � � £

§ � � � � � � � � � � � � � � � � � � � � � ¥ �� � � � � � � � � ¢ � � � � � � � � � � � � �� � � � � � � � � � � ¨ § � � � � � � � � � �� � � � � � � � � � � � � � � � � � � � � �� � � � � � � � � � � � � � � � � © � � � � �� � � � � � � � � � � � � � � � � � ¨§ � � � � � � � � � � � � � � � � � � � � � � �� � � � � � � � � ª � � � � � � � � � �

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74 Leadership Prospects

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« ' ¬ . " � " / & � ­ ! ') g ) % . � � ! � ! ­ � ( � � � ( � " � . �J ` Q Z Q V Q N Z W ` R ` N R T V L Q Z ] K Z M Q ^ T O r K U r Q VN ^ T Z Q W R W K U U Q W R T K O K ] T O ] K Z M N R T K O ^ T Z Q W R U \] Z K M R ` Q T Z W N Z Z T Q Z V c J ` Q V b Z r Q \ q N V W ` K V Q O N VW K O W Z Q R Q M Q R ` K ^ K ] Z Q V Q N Z W ` c J ` Q s b Q V R T K O VN V Y Q ^ Z Q s b T Z Q N O N O V q Q Z R ` N R M N O N P Q Z V c J ` T VR Q W ` O T s b Q q N V W ` K V Q O p Q W N b V Q K ] T R V N ^ r N O _R N P Q V S O N M Q U \ a ` T P ` Z N R Q K ] L N Z R T W T L N R T K O K ]V b p y Q W R V T O R ` Q T O r Q V R T P N R T K O S R ` Q K L L K Z R b O T R \K ] W K O r T O W T O P R ` Q M R K L N Z R T W T L N R Q T O R ` Q T O _R Q Z r T Q q N O ^ R K N O V q Q Z s b Q V R T K O V q T R ` K b RZ Q r Q N U T O P R ` Q T ^ Q O R T R \ K ] Z Q V L K O ^ Q O R V R ` K V Qs b Q V R T K O V q K b U ^ K R ` Q Z q T V Q Z Q M N T O b O N O _V q Q Z Q ^ S R ` Q ] Q Q ^ p N W Y T O R Q Z r T Q q Q Z V _ R K L T W c« ' � ' f ) ! & � " / ( � . � ) ! & g ) ( ® / & . � ) ! ! � � ( /" / $ / � ) � � / ! .| W W K Z ^ T O P R K ¯ N ` N Z T N ° S ± U K Z Q V W b ² S| O P ` Q U t c h Q r T V T O P R ` Q s b Q V R T K O O N T Z Q T V NM N R R Q Z K ] P Z Q N R T M L K Z R N O W Q q T R ` T O R ` Q L Z K _² K O V T ^ Q Z T O P R ` Q V Q R K p y Q W R T r Q V S N s b Q V R T K O _O N T Z Q ` N r T O P R ` Q ] K U U K q T O P W ` N Z N W R Q Z T V R T W Vq N V ^ Q r T V Q ^ cJ \ L Q K ] s b Q V R T K O V b V Q ^ at O Z Q U N R T K O R K R ` Q R \ L Q K ] s b Q V R T K O Vb V Q ^ S R ` Q W U K V Q ^ s b Q V R T K O V L Z Q r N T U p Q W N b V QR ` Q \ p Z T O P R ` Q V b p y Q W R R K T O ^ T W N R Q K O Q K Z M K Z QL K V V T p U Q N O V q Q Z V L Z K L K V Q ^ R ` Q N O V q Q Z V N Z QQ N V T Q Z R K P T r Q N O ^ R ` Q L Z K W Q V V T O P N O ^ T O R Q Z _L Z Q R N R T K O N Z Q V T M L U T ] T Q ^ c J ` Q \ b V Q ^ V T O P U QW ` K T W Q s b Q V R T K O V S N V q Q U U N V M b U R T L U Q W ` K T W Qs b Q V R T K O V ~ N r N T U s b Q V R T K O V T O r K U r T O P N V T O P U QW ` K T W Q K ] V Q r Q Z N U ] Z Q s b Q O W \ N U R Q Z O N R T r Q V q Q Z Qb V Q ^ c ° Q P N Z ^ T O P R ` Q R \ L Q K ] V W N U Q V b V Q ^ T O K Z _^ Q Z O K R R K p Q W K M Q R Q ^ T K b V q Q W ` K V Q N Z N O P Q K ]

V W N U Q V c J ` Q O K M T O N U V W N U Q b V Q ^ R \ L Q V K ] M b U R T _L U Q W ` K T W Q V N O ^ V T O P U Q K Z M b U R T L U Q W ` K T W Q V R ` QK Z ^ T O N U V W N U Q T V b V Q ^ T O V Q r Q Z N U r N Z T N O R V a} X T Y Q Z R [ V V W N U Q ~} V Q M N O R T W V ^ T ] ] Q Z Q O R T N U V W N U Q R ` Q r N Z T _N O R ] K Z M K Z Q ] Q N R b Z Q V ~} X T Y Q Z R [ V V W N U Q ] K Z N V Q R K ] V R N R Q M Q O R V ~J K ] K Z M b U N R Q s b Q V R T K O V N r K T ^ T O P R ` Qb V Q K ] R ` K V Q q K Z ^ V R ` N R V b P P Q V R V K Z T M L U T Q VV K M Q N O V q Q Z V c ± K Z M b U N R T K O V K ] s b Q V R T K Oq K Z ^ T O P q N V M N ^ Q T O N ^ T Z Q W R M N O O Q Z R K ] N _W T U T R N R Q R ` Q V b p y Q W R V Z Q V L K O V Q V N O ^ R K N r K T ^W Q Z R N T O M T V T O R Q Z L Z Q R N R T K O V c³ ' ´ ! � � � & � & � ! " � ! . / ( � ( / . � . � ) ! ) g � ( � �� � ( � � ! " & / 0 ) ! " � ( � " � . �³ ' n ' ¬ . � . � & . � 0 & ) g ® / & . � ) ! & 'µ / & . � ) ! n c J ` T V s b Q V R T K O ^ Q R Q Z M T O Q VR ` Q K L T O T K O K ] V b p y Q W R V Z Q U N R Q ^ R K R ` Q M N O _N P Q M Q O R K Z P N O T ¶ T O P M Q Q R T O P V R K ^ T V W b V VR ` Q V b p y Q W R V [ L Q Z V K O N U L Z K p U Q M V c J ` Q M K ^ N Ur N U b Q T V R ` Q N O V q Q Z · T R q K b U ^ W Q Z R N T O U \ p Q NP K K ^ R ` T O P [ S R ` N R R K P Q R ` Q Z q T R ` R ` Q ] N W R R ` N R_R b ^ Q R K q N Z ^ V R ` Q L Z K L K V N U v q K b U ^ p Q P K K ^N O ^ q K b U ^ V K U r Q V K M Q L Z K p U Q M V x V ` K b U ^ p QN q N Z O T O P R K R ` Q M N O N P Q M Q O R K ] R ` Q b O T R SL K T O R T O P K b R R ` N R Q M L U K \ Q Q V q N O R R K Q u L Z Q V VV K M Q T V V b Q V T O ] Z K O R K ] R ` Q V b L Q Z T K Z V v V Q Q² ` N Z R l c xµ / & . � ) ! � ' z b p y Q W R V q Q Z Q N V Y Q ^ R K U N _p Q U R ` Q V R \ U Q K ] M N O N P Q M Q O R q T R ` T O R ` Q Q O _R Q Z L Z T V Q q ` Q Z Q R ` Q \ q K Z Y c J ` Q M N y K Z T R \ K ]Z Q V L K O ^ Q O R V v m ¸ c j ¹ x v ² ` N Z R i x S p Q U T Q r Q R ` N RM N O N P Q M Q O R V R \ U Q T V b O ^ Q ] T O Q ^ S q ` T W ` T VR ` Q M K ^ N U r N U b Q K ] R ` Q r N Z T N p U Q S N V T P O T ] T W N O RL Z K L K Z R T K O p Q U T Q r Q V R ` N R R ` Q V R \ U Q T V R ` Q N b _M N O N P Q M Q O R V R \ U Q N V L N Z R T W T L N R K Z \

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75Leadership Prospects

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µ / & . � ) ! « ' J ` Z K b P ` R ` Q V Q O K M T O N U U \M Q N V b Z Q ^ s b Q V R T K O V S V b p y Q W R V q Q Z Q N V Y Q ^ R KT O ^ T W N R Q q ` T W ` R ` Q T Z T M N P Q N p K b R R ` Q T Z V b L Q _Z T K Z T V c ² Q O R Z N U T ¶ T O P v ² ` N Z R j x ^ N R N T V N V ] K U _U K q V a z K M Q K ] R ` K V Q q ` K ` N r Q W ` K V Q O R ` QP b T ^ Q N U V K W ` K V Q R ` Q K L R T K O ] Z T Q O ^ K Z Z T r N U SW K M L Q R T R K Z c º » c ¼ ¹ K ] Z Q V L K O ^ Q O R V Z Q P N Z ^L K V T R T r Q T M N P Q v ] Z T Q O ^ N O ^ P b T ^ Q x N O ^ i m c ¼ ¹V Q Q T O R ` Q T Z ` T Q Z N Z W ` T W N U V b L Q Z T K Z N Z T r N U K ZN W K O R Z K U U Q Z c J ` Z Q Q Z Q V L K O ^ Q O R V W ` K V Q K R ` Q ZN O ^ ` N r Q q Z T R R Q O T O R ` Q s b Q V R T K O O N T Z Q R ` N RR ` Q \ V Q Q R ` Q T Z V b L Q Z T K Z N V N W K q K Z Y Q Z c J ` QM K ^ N U r N Z T N O R T V R ` Q P b T ^ Q c

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76 Leadership Prospects

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µ / & . � ) ! ³ ' J ` Q T O R Q O R T K O K ] b V T O P R ` T Vs b Q V R T K O q N V R K ] T O ^ K b R R ` Q Q M L U K \ Q Q V K L T O _T K O R K q N Z ^ V R ` Q V R N R Q M Q O R R ` N R M N O N P Q Z V N Z Qb O V Y T U U Q ^ c J ` Q T Z N O V q Q Z V q Q Z Q N V ] K U U K q V a} J ` K V Q q ` K ` N r Q N L K V T R T r Q T M N P Q K ]R ` Q T Z V b L Q Z T K Z W K O V T ^ Q Z R ` N R R ` Q W U N T M T V Q u N P __R T r Q T M N P T O Q p Q U T Q r Q V R ` N R T R T V R Z b Q K Z Q r Q Oq K Z V Q v j º c j ¹ x c} � K q Q r Q Z S s b T R Q N ] Q q p Q U T Q r Q R ` N RR ` Q M N O N P Q Z V K ] R ` Q W K M L N O \ S b O V Y T U U Q ^ K O QR ` T Z ^ K ] R ` Q V Q N Z Q O K R O Q P U T P T p U Q c ± K Z R ` K V Qq ` K ` N r Q ^ T ] ] Q Z Q O R K L T O T K O ] Z K M R ` Q L Z K _L K V Q ^ Z Q V L K O V Q V S R q K ^ T ^ O K R Z Q V L K O ^ N O ^K O Q ] Q U R R ` N R p b V T O Q V V M N O N P Q Z V N Z Q V Y T U U Q ^ cv V Q Q ² ` N Z R º x

µ / & . � ) ! � ' V T O P N O K Z ^ T O N U V W N U Qv X T Y Q Z R [ V V W N U Q x V b p y Q W R V q Q Z Q N V Y Q ^ N p K b R R ` QN R R Q O R T K O R ` N R M N O N P Q Z V V ` K b U ^ L N \ R K q K Z YW K O ^ T R T K O V c ° Q V L K O ^ Q O R V q Q Z Q P T r Q O N V R N R Q _M Q O R T O q ` T W ` R ` Q \ N Z Q R K U ^ R ` N R M N O N P Q Z VV ` K b U ^ L N \ M K Z Q N R R Q O R T K O R K R ` Q T V V b Q p Q T O PN V Y Q ^ R K Q u L Z Q V V N P Z Q Q M Q O R K Z ^ T V N P Z Q Q M Q O RZ Q P N Z ^ T O P R ` T V V R N R Q M Q O R c v ² ` N Z R m x | V T P O T ] T _W N O R L Q Z W Q O R N P Q K ] Q M L U K \ Q Q V N P Z Q Q ^ q T R `R ` Q V R N R Q M Q O R v º j c ¼ ¹ x q ` T W ` T V ^ Q R Z T M Q O R N UR K V K W T Q R \ S j l c i ¹ q Q Z Q O Q b R Z N U N O ^ K O U \ i m ¹K ] R ` Q M q Q Z Q ` N L L \ q T R ` R ` Q N R R Q O R T K O R ` QW K M L N O \ [ V M N O N P Q M Q O R q K Z Y W K O ^ T R T K O V c| r Q Z N P Q V W K Z Q K ] S j º Q u L Z Q V V N V U T P ` R U \ ] N _r K Z N p U Q W Q O R Z N U L K V T R T K O R K q N Z ^ V R ` Q L Z Q r T _K b V V R N R Q M Q O R c� � � � � � � � � � � � � � �� � � � � � � � � � � � � � �� � � � � � � � �� � � � � � � � � � � � � �

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µ / & . � ) ! 3 ' J ` Q s b Q V R T K O T V U T O Y Q ^R K R ` Q Q M L U K \ Q Q N V V Q V V M Q O R K ] R ` Q W Z T R Q Z T NR ` N R N P K K ^ M N O N P Q Z V ` K b U ^ M Q Q R c z b p y Q W R VW K b U ^ W ` K K V Q M K Z Q R ` N O K O Q Q O R Z \ K ] R ` K V QL Z K L K V Q ^ c z b p y Q W R V ] Q U R R ` N R N P K K ^ M N O N P Q ZM b V R p Q N W K M L U Q u M N O q ` K L K V V Q V V Q V M K Z Qs b N U T R T Q V N O ^ R ` Q \ ^ T ^ O K R ] K W b V K O N V T O P U QW Z T R Q Z T K O p b R R ` Q \ W K M p T O Q ^ R ` Q M c 4 Q W N O V Q QR ` N R R ` Q M N y K Z T R \ K ] Z Q V L K O ^ Q O R V W K O V T ^ Q Z Q ^R ` N R N P K K ^ M N O N P Q Z V ` K b U ^ R K p Q · W K M L Q R Q O RN O ^ N P K K ^ L Z K ] Q V V T K O N U [ v i ¼ ¹ _ M K ^ N U r N U b Q x S· R K L Z K r T ^ Q Z Q q N Z ^ V ] K Z R ` K V Q q ` K q K Z Y q Q U UN O ^ R K R Z Q N R L Q K L U Q N W W K Z ^ T O P R K R ` Q Z Q V b U R V [ c

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