Embed Size (px)
Citation preview
Melissa AsherDirector of Talent Acquisition & Training and Development
The Employee Experience: 5 Retention Strategies
cpshr.us
Context
5 Strategies
cpshr.us
Harness Your Data
1
cpshr.us
cpshr.us
cpshr.us
cpshr.us
IBM Case Study
Vice President, Data, AI & Offering Strategy and HR» Proactive Retentiono Use analytics and machine learning to calculate
relative importance of retention risk factors• Location, pay, skills, job type• Builds on “whole employee” theory and
realization of more personalization of the employee experience
cpshr.us
Skill
Mat
chin
g
cpshr.us
cpshr.us
Audience Participation
What do you think about this? Too futuristic? It’s about time? Wake me
up when it is over!
cpshr.us
Public Sector Application
One
Data Collection
Exit interviews Stay interviews Engagement Experience/skills Performance
Two
Data Analysis
Patterns Outliers
Three
Supervisors/ Managers
Transparency Awareness Training
cpshr.us
Own Your Environment
2
cpshr.us
cpshr.us
Four Steps1. Use employee
experience mapping2. Get all functions
involved 3. Be honest about what
employees should expect and deliver on it
4. Learn, explore and adapt
cpshr.us
Culture♦ Purpose♦ Belonging♦ Empowered
cpshr.us
Public Sector Application
Purpose
Inspire them (the WHY)
Challengethem
Show the results
Belonging
Live the values Teams – work
& gatherings Strong supervisors
Empowered
Flexible hours & work place
Engaged with community
cpshr.us
Audience Participation
What do you think can help create a magnetic culture in
the public sector?
cpshr.us
Well-Being
3
cpshr.us
Pay more
cpshr.us
Greatest Contributors to Employee Job Satisfaction (SHRM 2017)
cpshr.us
I-EngageYour Personal Engagement
RoadmapBy Bob Kelleher
cpshr.us
Well-being
• Financial wellbeing• Student loan
forgiveness• Resource programs
cpshr.us
Training & Development
4
“
cpshr.us
“Good jobs were ones with a good salary, benefits, etc. Now, it’s one that prepares you for your next job.”
cpshr.us
Half Life of a Business Skill
cpshr.us
cpshr.us
20/20 ProgramScholarships Continuous
Learning
Use charts to explain your ideasSome Examples
cpshr.us
More Examples
Technical Aspiring Leaders
Supervisor/ Manager
cpshr.us
Recognition
5
cpshr.us
Equal Opportunity Recognition
Peer-to-PeerSupervisor
cpshr.us
Audience ParticipationWhat types of non-monetary
recognition have you received or heard of that
were effective?
cpshr.us
Non-Traditional
Creative Awards» One-year anniversary» Recommendation on LinkedIn» Long lunch, sleep in, early release» Spontaneous applause» Wall of fame» Charitable donations
Share the troll (or whatever) Online platforms
» Bonus.ly» Tribute» Your own
cpshr.us
cpshr.us
cpshr.us
cpshr.us
cpshr.us
5 RETENTION STRATEGIESHarness Your Data
Own Your EnvironmentWell-Being
Training & DevelopmentRecognition
