Upload
risha-emyta-simanjuntak
View
219
Download
0
Embed Size (px)
Citation preview
7/31/2019 The Effect of Service Guarantees
1/23
he effect of service guarantees on service recoveryra Bjorlin Liden; Per Skalenernational Journal of Service Industry Management; 2003; 14, 1; ABI/INFORM Global 36
7/31/2019 The Effect of Service Guarantees
2/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
3/23
produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
4/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
5/23eproduced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
6/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
7/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
8/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
9/23eproduced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
10/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
11/23eproduced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
12/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
13/23eproduced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
14/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
15/23eproduced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
16/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
17/23eproduced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
18/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
19/23eproduced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
20/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
21/23eproduced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
22/23produced with permission of the copyright owner. Further reproduction prohibited without permission.
7/31/2019 The Effect of Service Guarantees
23/23