The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. The DHA's aim in Dubai is to provide an accessible, e�ective and integrated healthcare system, protect public health and improve the quality of life within the Emirate, and to transform Dubai into a leading healthcare destination by fostering innovative and integrated care models and by enhancing community engagement.

Presently in its 18th consecutive year of publication, HEALTH is one of the longstanding health & �tness publications in the region. It is highly regarded and read by a large segment of healthcare professionals and general public in the region and globally. Health is a Bi-Monthly, Bi-lingual (English and Arabic) magazine with a BPA-audited circulation of 20,000 copies and a readership of around 80,000. It is licensed by the National Media Council, UAE

The members of the jury include: Dr. Ajit Nagpal (Chairman & Director General – Amity University Middle East) – the Jury Chairperson, H. E. Dr. Maryam Matar (Chairperson – UAE Genetic Diseases Association), Dr. Mouza Abdulla Al Sharhan (Head of Pathology, DubaiHospital-DHA and President of Emirates Medical Association-UAE), Dr. Fuzan Al Khalidi (Director of Healthcare Strategy and Policy, the Prime Minister’s O�ce), Dr. Muna Abdul Razzaq Tahlek (CEO - Latifa Hospital) and Mr. Issac John (Deputy Business Editor – Khaleej Times).

HEALTH Awards aims to build on its credibility and prestige, to emerge as the global hallmark ofprofessional excellence in healthcare, in the future.

HEALTH awards follow a transparent process of assessment. With the Dubai Health Authority (DHA) the o�cial assessment body in Dubai for healthcare professionals – as one of the organizers, the nominees would go through stringent scrutiny of their claims and credentials, making sure that the most deserving ones make it to the �nal list.

Nominations of HEALTH Awards 2018 will be evaluated by 12 external evaluators, which includes site visit, and will be �nally judged by eminent jury.

ASSESSMENTASSESSMENT

ORGANIZERS

ASSESSMENT

BENEFITS

AWARD CRITERIA

HOW TO APPLY

APPLICATION FORM

To adopt global best practices to become world class organizations

To receive an independent assessment by a team of Well Quali�ed & Experienced Assessors

To receive a professional Feedback Report prepared by a team of independent, Well Quali�ed & Experienced Assessors

To receive a site visit by a team of independent, Well Quali�ed & Experienced Assessors

To be recognized by eminent personality in UAE Healthcare Sector

Eligible to use ‘Health Awards 2018 Winner Logo” for 2 year from the date of the award ceremony

To adopt global best practices to become world class organizations

To receive an independent assessment by a team of Well Quali�ed & Experienced Assessors

To receive a professional Feedback Report prepared by a team of independent, Well Quali�ed & Experienced Assessors

To receive a site visit by a team of independent, Well Quali�ed & Experienced Assessors

To be recognized by eminent personality in UAE Healthcare Sector

Eligible to use ‘Health Awards 2018 Winner Logo” for 2 year from the date of the award ceremony

All Applicants

All Applicants

All Applicants

All ShortlistedApplicants

All Winners

All Winners

Applicants/ Winners

Corporate Organizations Individuals

Criteria DescriptionMarksAward Criteria

100

100Human Capital Management(HCM)/HumanResource Management (HRM)

Developing & Implementing the following global bestpractices on human capital management :-• Formal HR Strategy, Policies and HR Plans /Annual Manpower Requirement Plans,

• Competency based talent acquisition /recruitment,

• Learning & Development /Knowledge management,

• Employee Performance management,

• Employee Engagement,

• E�ective Employee communication,

• Competitive performance linked employee compensation and bene�ts,• Employee recognition and care

Strategy 100 • Strategy use inputs of both stakeholders (Customers, Suppliers, Employees,

Shareholders, Bankers, Society, Government, Regulators) and external local/

regional/global environment.

• Strategy is based on organization’s past performance (for last 1 to 10 years)

and organizational capability in terms of human /technological/�nancial /other

capabilities.

• Implement mission & vision by developing strategic plans, goals and objectives

for next 2 to 5 years, annual/quarterly/ monthly/weekly business plans and

supporting policies.

• Communicating and implementing strategy involving all levels of the organization.

Leadership • Leaders act as role models for its mission, vision, values and ethics by regular communication of these at all forums• Leaders review management system and performance on regular basis i.e. daily/weekly/fortnightly/ monthly/ quarterly/half yearly/annually basis

• Leaders interact with external stakeholders.

• Leaders introduce and reinforce a culture of excellence by running internal

Vemployee /team awards, recognitions

• Leaders ensure organization �exibility by managing change in a structured

manner to minimize unexpected project failures.

AWARD CRITERIA FOR CORPORATE CATEGORY

DISTINGUISHED MEDICAL INSURANCE COMPANIES

Criteria DescriptionMarksAward Criteria

250

100

100

Innovation, TechnologyProcesses & Systems

Products & Services

• Developing and implementing innovation management systems• Number of Published Research and studies• Knowledge Management Practices• Number of new products and services developed as a results of innovative ideas • Number of innovative business models implemented • Innovation percentage from employees’ suggestions • Percentage of worthy suggestions of all suggestions • Percentage of innovation training as number of all training conducted • Number of innovative ideas presented by clients and stakeholders• Number of innovative projects in collaboration with stakeholders• Adoption of Key Process Framework, • Achieving Management System Certi�cation (e.g. JCI Accreditation, ISO9001, 14001, 18001, 27001)• Adoption of Global best practices on Supply Chain Management, • Adoption of Global best practices on Building & Energy Sustainability• Medical /Other Equipment Breakdown/ Corrective/ Preventive/Condition Based Maintenance• Technology Management,• Healthcare Information Management System (HIMS)• Information Technology (IT) Service Management (i.e. ISO20000)• Adoption of global best practices on Information Security Management (i.e. ISO27001)• Adoption of global best practices on Knowledge Management

• Range of world class healthcare products & services provided (best-in-class hospital /clinics/labo ratories/pharmacies/medical equipment/facilities etc.) during last 3 years• Number of medical services/specializations available (e.g. Anesthesiology, Accident & Emergency, Cardiology, Interventional Cardiology, Clinical Nutrition, Plastic & Reconstructive Surgery, Dermatol ogy & Venereology, Dental Centre (Super Specialty), Ear Nose & Throat (ENT), Family Medicine, General Surgery, Internal Medicine, Laboratory Services, Nephrology, Neurology, Obstetrics & Gynecology, Gastroenterology, Ophthalmology, Orthopedic Surgery, Pediatrics & Neonatology, Pediatric Surgery, Psychiatry, Physical Therapy, Pulmonology, Radiology, Urology etc.)

• Products & Service Delivery mechanisms• Customer Relationship Management (CRM)

Patient Safety & CSR Performance Measures for last 3 years• Patient safety parameters (fatalities, accidents, injuries, medication errors, surgery errors, surgical site infection)• Corporate Social Responsibility (CSR) Policy & Objectives, • CSR Program, • CSR Initiatives, • CSR Bene�ciaries, • CSR Spend, • Society Satisfaction

Patient Safety /Corporate Social Responsibility

CustomerExperience

250

1000

Customer Experience Measures for last 3 years:-

• Patient /Customer Satisfaction & Experience• Patient /Customer turnaround time (minutes or hours or days)• Patient /Customer comfort,• Patient /Customer complaints – number of ,• Formal appreciations from OPD & IPD Patients/Customers• Patient/Customer retention (i.e. Repeat patients)• Patient/Customer referrals• Satisfaction of customers (i.e. Medical Insurance Companie or Corporate Customers or Hospitals)

Total Marks

We welcome you to the O�cial Application Form for the Annual Health Awards 2018. Please complete EACH Section, as appropriate for your Award Category, in the following pages, to ensure that your entry is valid. All entries will be evaluated by an esteemed team of Assessors and Jury members, and their decision will be �nal.

All entries are completed FREE OF COST. There will be no charges levied whatsoever for applying for Health Awards.

For any queries or clari�cations that you may seek, please contact Ms. Bhavana on 055-1697074 or write to her at bhavana@promotions.thumbay.com.

SECTION A: Applicant Organization Information

Organisation Name

Address

Trade Licence Number

Trade Licence Issue Date

Trade Licence Valid Until

Contact Person Name

Designation

Contact Telephone Number

Contact Mobile Number

Contact Email Address

Application Form – Annual Health Awards 2018 Page 1

ANNUAL HEALTH AWARDS, 2018OFFICIAL APPLICATION FORM

Award Category Applied For: Corporate (Distinguished Medical Insurance Companies)

P. O. Box: 415555, DIFC, Dubai, United Arab Emirates, Mob: 055 7964903 www.healthmagazine.ae, Email: info@healthmagazine.ae