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The Digital UtilityHenry Bailey
Global Vice President, Utilities Industry Business Unit
October 2015
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3
The global population will grow to over
9 billion people
by 2050.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4
The middle
class will grow
to 3.8 billion
people
by 2025.
The global population will grow to over
9 billion people
by 2050.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5
2 out of 3
people will
live in cities
by 2050.
The middle
class will grow
to 3.8 billion
people
by 2025.
The global population will grow to over
9 billion people
by 2050.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6
Source: Shell energy scenarios 2050, 2015
Utilities should be entering the golden age.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7
Source: Shell energy scenarios 2050, 2015
By 2050, wind, solar, and water will provide 50% of electricity.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8
Strong forces challenge the century-old business model.
Source: Shell energy scenarios 2050, 2015
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11
Decentralization
Decarbonization
Deregulation
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 12
Digitization
Decarbonization
Deregulation
Decentralization
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 14
Hyper-connectivity
Super-computing
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 15
Hyper-connectivity
Super-computing
Cloudcomputing
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 16
Hyper-connectivity
Super-computing
Cloudcomputing
Smarterworld
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 17
Hyper-connectivity
Super-computing
Cloudcomputing
Smarterworld
Cyber-security
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18
SAP envisionsthe digital energy network
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 22
Assets
Relationships
Digital capabilities
Reevaluate
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 23
Source: Shell energy scenarios 2050, 2015
Reimagine
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 24
Source: Shell energy scenarios 2050, 2015
Energy generation
Smart and efficient operations
Omnichannel retail
Reimagine
Business models
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 25
Source: Shell energy scenarios 2050, 2015
Energy generation
Smart and efficient operations
Omnichannel retail
Smart asset operations and maintenance
Storage and flexibility services
Meter point operations
Reimagine
Business models
Business processes
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 26
Source: Shell energy scenarios 2050, 2015
Energy generation
Smart and efficient operations
Omnichannel retail
Digital business processes
Predictive and self-learning
Interactive technologies
Smart asset operations and maintenance
Storage and flexibility services
Meter point operations
Reimagine
Business models
Business processes
Work
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 27
Consumer gets a high energy bill and calls customer service
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 28
Collect and compare consumption data in real time
Consumer gets a high energy bill and calls customer service
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 29
Benchmark consumption
Consumer gets a high energy bill and calls customer service
Collect and compare consumption data in real time
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 30
Benchmark consumption
Consumer gets a high energy bill and calls customer service
Collect and compare consumption data in real time
Offer smart home products and services
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 31
Benchmark consumption
Offer smart home products and services
Partner installs smarter home solution
Consumer gets a high energy bill and calls customer service
Collect and compare consumption data in real time
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 32
Benchmark consumption
Partner installs smarter home solution
Prosumer runs smart home
Consumer gets a high energy bill and calls customer service
Collect and compare consumption data in real time
Offer smart home products and services
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 33
Benchmark consumption
Prosumer runs smart home
Partner installs smarter home solution
Provide multi-channel service
Consumer gets a high energy bill and calls customer service
Collect and compare consumption data in real time
Offer smart home products and services
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 34
Benchmark consumption
Prosumer runs smart home
Provide multi-channel service
Provide anintegrated bill
Partner installs smarter home solution
Consumer gets a high energy bill and calls customer service
Collect and compare consumption data in real time
Offer smart home products and services
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 35
Benchmark consumption
Prosumer runs smart home
Provide multi-channel service
Provide an integrated bill
Partner installs smarter home solution
Leverage insight to sell more
Consumer gets a high energy bill and calls customer service
Collect and compare consumption data in real time
Offer smart home products and services
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 36
Higher customer satisfaction
Faster response for potential high-bill
scenarios
Higher profits with smarter services
New revenue streams
Competitive service-level agreements
for smart homes
Collaboration as an energy provider
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 37
Source: Shell energy scenarios 2050, 2015
Workforce Engagement
Digital Core
Supplier collaborationBusiness networks
Assets and the Internet of Things
SAP HANA Cloud Platform
Customer experienceOmnichannel
SAP HANA Platform
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 38
Source: Shell energy scenarios 2050, 2015
World-class utilities trust SAP.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 41
Get started 1 Strategy alignment
2 Opportunity assessment
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 42
Get started 1 Strategy alignment
2 Opportunity assessment
3 Solution road map and ROI
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 43
Get started 1 Strategy alignment
2 Opportunity assessment
3 Solution road map and ROI
4 Value realization
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 44
Governance
Get started 1 Strategy alignment
2 Opportunity assessment
3 Solution road map and ROI
4 Value realization
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 45
Source: Shell energy scenarios 2050, 2015
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