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The Digital Journey and the Opportunity for CIOs

Ian Cox @ij_cox

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The risk of digital disruption is growing…

… but the rewards can be significant

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Someone has to lead the

way to digital

How can you make sure it

is you?

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Key Points

1.  The journey to digital 2.  How CIOs can lead the way 3.  The future for CIOs that lead

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Create a vision

Three Key Steps on the Journey to Digital …

Build digital capabilities

Bring the vision to life

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It is not a separate digital vision but a vision for the organization in the

digital world

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Can Your Organization Answer These Questions?

1.  What impact is digital having on your industry/markets and how will it shape the future?

2.  What role will your organization play in this future? 3.  What will your new business model look like? 4.  What customer outcomes does the new model provide?

If the answer is no, be the person that starts the conversation

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Digital markets move quickly and disruption can happen at any time – whilst your vision is for the long-term you need to start bringing it

to life immediately

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From Vision to Reality … Quickly

§  Using the vision as a guide: –  Look at what you already have – data, tools, solutions, resources, products,

services, etc –  Identify opportunities to use differently, extend, adapt or supplement –  Build/establish prototypes, pilots, experiments, proofs of concept –  Test, monitor, scale and learn –  Pursue multiple ideas at the same time

§  Embed this as a way of working on an ongoing basis

No one is better placed than the CIO to start this process

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Unless an organization was born digital, it is very unlikely to have all the capabilities required to compete in the digital world

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Companies That Succeed in The Digital World Have Different Capabilities

5 Work collaboratively with all stakeholders

2 Operate at speed and with agility

3 Use data to drive decisions and create value

4 Willing and able to self-disrupt

1 Continuously focus on customer needs

6 Build and/or work within ecosystems

7 Understand and exploit technology

CIOs can lead by: •  Using pilots, prototypes,

etc. to build capabilities

•  Adopting new ways of working within IT and extending to wider org

•  Raising awareness, educating and coaching other leaders

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A Day in the Life of a CIO

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Breakfast at the Innovation Hub — product development "show and tell" (CEO, CMO)

Business review, opportunities and threats (board)

Lunch with CEO of major ecosystem partner

Future 08

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Review IT project and service dashboards

Project progress and SLA performance (direct reports)

IT steering group

Business case for ERP upgrade

Lunch with account manager from technology vendor

Today

Transactional CIO Internal focus, IT leader, cost management

Trusted Ally CIO External focus, business leader, revenue generation

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A Day in the Life of a CIO

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Review digital investments and opportunities (CEO, CFO)

Workforce, culture and workplace transformation programmed — steering group review

Pitch from startup looking for investment/techquisition

Keep free to review research on digital trends, case studies and best practice

Future 13

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IT budget review and cost reduction target (CFO)

IT Service improvement project — steering group review

Infrastructure team vacancies and growth (head of infrastructure)

Review bids for new WAN contract

Keep free to deal with escalations and issues

Today

Transactional CIO Internal focus, IT leader, cost management

Trusted Ally CIO External focus, business leader, revenue generation

Build digital capabilities

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The Opportunity …

Someone will lead the way in each of these steps for your

organization

MAKE SURE THAT PERSON IS YOU