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The Digital Accessibility Maturity Model: Measuring Accessibility Program Success
Tim Springer
Jason Megginson
Agenda
• What is a Maturity Model?• The Digital Accessibility
Maturity Model (DAMM)– Levels & Dimensions
– Aspects & Artifacts
• DAMM Reviews• Appendix A - DAMM-HR
– Recruiting & Hiring
– Reasonable Accommodations (RAs)
What is a Maturity Model?
Maturity ModelDefines organizational maturity level in addressing a business problem
Digital Accessibility Maturity Model (DAMM)Measures digital accessibility program maturity along a series of dimensions and aspects, to assign them to particular levels
The Five Levels of DAMM
Optimizing
Quantitatively Managed
Defined
Managed
Initial
4
3
2
1
5
DAMM Is NOT A Roadmap
More Maturity ≠ Greater Conformance
• Other models require that you must reach a higher level of compliance to achieve a higher CMM level
SSB explicitly rejects this idea
• A mature organization with a clear grasp of digital accessibility concepts may determine not to conform to a higher level of accessibility
Why A CMM based Maturity Model?
In addition to the accessibility-related components of DAMM, implementing CMM model process improvement adds values to other business areas:•Fewer Defects•Better on-time delivery •More likely to be on budget•Increased Quality Software Management Productivity Index
DAMM Dimensions
Program maturity is measured along ten key dimensions:•Governance, Risk Management, and Compliance•Communications•Policy and Standards•Legal•Fiscal Management•Development Lifecycle•Testing and Validation•Support and Documentation•Procurement•Training
Governance, Risk Management, and Compliance
Artifacts•Organization Chart
•Accessibility Monitoring Plan
•Accessibility Program Roles and Responsibilities
•Accessibility Project Management Plan
•Risk Prioritization Model
•Accessibility Coverage Questionnaire
Aspects•Organizational Ownership
•Governance Policy
•Risk Management
•Compliance Program
•Accessibility Program Office
•Monitoring
•Reporting
•Recordkeeping
Communication
Aspects•Program Communication
•Internal Communication
•Market Communication
Artifacts•Public Communication Plan
•Organization-wide Compliance Statement
Policy and Standards
Aspects•Accessibility Policy •Accessibility Standards
Artifacts•Digital Accessibility Policy
•Technical Standards
Legal
Aspects•Regulatory Process
Artifacts•Regulatory Calendar
•Regulatory Filings
•VPATs and GPATs (in conjunction with Communications)
Fiscal Management
Aspects•Budget•Return on Investment
Artifacts•Central APO Budget
•LoB Digital Accessibility Budget Guidance
•LoB Digital Accessibility Budgets
Development
Aspects•Development Artifacts•Roles and Responsibilities•User Acceptance•Pattern Library
Artifacts•Lifecycle Roles and Responsibilities
•Development Artifact Guide
Testing and Validation
Aspects•Accessibility Testing
•Infrastructure
•Accessibility Testing Artifacts
Artifacts•Accessibility Testing Plan
•Usability Testing
•User Group Profiles
•Pilot Program
•Assistive Technology Catalog
Support and Documentation
Aspects•Support Process•Accessibility Issue Handling•Accessible Documentation
Artifacts•Accessibility Features Document
•Accessibility Resolution Policy
•Accessibility Issue Submission Form
Procurement
Aspects•Solicitations
•Contracts
•Vendor Governance
•Employee Guidance
Artifacts•Third Party Compliance Policies and Requirements
•ICT Procurement Contract Template
•ICT Procurement Policy
•Procurement Accessibility Email Address
Training
Aspects•Training•Certification•Job Aids•Internal Communication•Rollout Strategy
Artifacts•Accessibility Training Plan
•Internal Communication Plan
•Training Metrics and Trends
Get a DAMM Review
GRC Policy Legal Training Development FiscalSupport and Docs
Communi-cations
Procurement
Level 5 Optimizing
Level 4 Quantitatively Managed
Level 3 Defined
Level 2 Managed
Level 1 Initial
DAMM Review Process
• Preparation• On-site Activities• Preliminary Observations• Findings• Ratings• Final Reporting• Delivery• Follow-on Activities
DAMM – Next Steps
• CMM is a prototype• Should it be migrated to CMMI?
– Much more detailed
– Not specifically designed just for software, might be a better fit
Questions?
Thank You
Contact Us
Jason [email protected]
Slide DeckInfo.ssbbartgroup.com/CSUN2015
Follow Us
@SSBBARTGroup
linkedin.com/company/SSB-BART-Group
facebook.com/SSBBARTGroup
SSBBARTGroup.com/blog
About SSB BART Group
• Unmatched Experience• Focus on Accessibility• Solutions That Manage Risk• Real-World Strategy• Organizational Strength and
Continuity• Dynamic, Forward-Thinking
Intelligence
• Fourteen hundred organizations (1445)
• Fifteen hundred individual accessibility best practices (1595)
• Twenty-two core technology platforms (22)
• Fifty-five thousand audits (55,930)
• One hundred fifty million accessibility violations (152,351,725)
• Three hundred sixty-six thousand human validated accessibility violations (366,096)
References
• SEI resource library, contains 3500 research and white papers http://resources.sei.cmu.edu/library/
• Location for new CMMI development http://cmmiinstitute.com
Appendix A
HR Dimensions
DAMM HR Overview
• P-CMM is the People Capability Maturity Model• Slightly different level names, but the same 5 levels• Two Dimensions related to accessibility
– Recruiting and Job Applications
– Reasonable Accommodations
• The two dimensions are dependent on each other– Reasonable Accommodations are required in the Recruiting
and Job Application process
DAMM-HR - Recruiting and Job Application
Aspects•Employee Recruiting Process•Job Application Process•Employee Onboarding Process
Artifacts•Job descriptions
•Completed job applications
•Job fair collateral
•Employment examinations
•Offer letters / "no thank you" letters
•Onboarding packets
Reasonable Accommodations
Aspects•RA Analysis Process•RA Issue Resolution•Accessible Documentation
Artifacts•RA Catalog
•503(b) filings
•VEVRAA filings
Maturity Level Content Breakdown
Aspects
Maturity Levels
Dimensions
Common Features
ProcessIndicate
Achieve
Address
Describe
Organized by
Contain
Contain
Goals
Infrastructure
Implementation