the difference...3:15pm - 4:15pm Concurrent Sessions 2 4:30pm - 5:30pm Concurrent Sessions 3 6:00pm - 7:00pm Leadership Academy Reception (Invitation Only) THURSDAY, MAY 12 7:30am

60TH ANNUAL CONFERENCE AND TRADE SHOW MARRIOTT RESORT AT GRANDE DUNES | MYRTLE BEACH, SCMAY 10 – MAY 13, 2016

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REGISTRATIONRegistration may be completed online at www.leadingagenc.org. If you are a LeadingAge North Carolina member, be sure to log on to the site in order to receive the member discount. Alternatively, the registration form provided in this booklet may be completed and returned with payment by FAX to: (919) 869-1811 or by mail to LeadingAge North Carolina, 222 N. Person Street, Suite 205, Raleigh, NC 27601. Please do not email registration forms. The registration deadline is May 1, 2016. For more information regarding registration please contact LeadingAge North Carolina at (919) 571-8333.

CANCELLATION POLICYWritten requests for cancellation must be received at the LeadingAge North Carolina Office no later than April 22, 2016. All cancellations received prior to April 22, 2016 will be refunded less a $50.00 administrative fee. All cancellations received after April 22, 2016 will be non-refundable.

CONTINUING EDUCATION CREDITA maximum of 17.5 hours of continuing education credit for Nursing Home Administrators may be earned by attending preconference workshops and all sessions. Each educational session will be applied for separately and every session attended will be credited with CEUs. Credit is applied for through the North Carolina Board of Examiners for Nursing Home Administrators and the North Carolina Division of Health Service Regulation for Adult Care Licensure.

A total of 21.0 continuing professional education hours will be applied for through the National Association of State Boards of Accountancy. Certificates of Attendance and CEU Certificates will be mailed to attendees following the conference.

Participants must stay for the entire session to receive credit.

LeadingAge North Carolina is a Registered Sponsor of continuing education with the NC State Board of Examiners for Nursing Home Administrators. Comments regarding the Registered Sponsor Course may be addressed to: 3733 National Drive, Suite 110, Raleigh NC 27612.

LeadingAge North Carolina is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasba.org. All sessions are basic level, with no prerequisites and/or advance preparation required. All sessions are classified as specialized knowledge/applications field of study. Delivery method is Group-Live.

CONFERENCE ATTIREAttire for the conference is business casual and dressing in layers is recommended for varying temperatures in meeting rooms. Please inform moderators if adjustments need to be made to the sound, lighting, or temperature for your comfort.

be the differenceBe the Difference is a build on last year’s Be the Voice. Last year our theme was about the importance of speaking up and standing up. This year, it’s about walking the talk, standing out as a leader of aging services and not just saying you’re different but truly being different as a

person and as an organization. For those states like North Carolina who have 100% non profit memberships, it’s an opportunity to highlight the

importance of the not for profit difference which is so essential to our brands.

general information

2 LEADINGAGE NORTH CAROLINA 60TH ANNUAL CONFERENCE AND TRADE SHOW

TUESDAY, MAY 10 1:00PM - 4:00PMDiversity SeminarHECTOR MCEACHERN

pre-conference

Many individuals, groups, and institutions are challenged with appreciating and leveraging difference. Understanding differences and appreciating inclusiveness allows an organization to be far more customer intimate - which is the key to providing good customer service and, in turn, to business success. This pre-conference diversity seminar will provide attendees with the necessary tools to develop a diversity plan.

During his 30-year human resources management career with Wachovia Corporation, Hector McEachern established the corporation’s Office of Diversity through which he steered a comprehensive cultural assessment of the organization’s workforce and designed and implemented a company-wide cultural awareness and diversity initiative. Mr. McEachern held responsibilities as manager of corporate human resources, chief diversity officer, and, most recently, executive vice president and human resources business partner director. In the latter position, he provided executive oversight of the corporation’s operating committee for human resources and other business lines, including leadership for 12 HR officers and 240 HR professionals. Not content to put all that experience on the shelf when he retired in 2009, Mr. McEachern founded The McEachern Group and now acts as its president. The firm provides guidance on human capital strategies, executive coaching and diversity leadership, organizational change through mergers and acquisitions, and organizational consulting.

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WEDNESDAY, MAY 11 9:00AM - 10:30AMCompose Your WorldKAI KIGHT

opening session

As a classical violinist turned innovative composer, Kai Kight uses music as a metaphor to inspire individuals and organizations across the world to compose paths of imagination and fulfillment. Inspired by his own mother who, when diagnosed with cancer, revealed regrets of not bringing her ideas to the world, Kai is on a mission to spark a global mindset shift in which ingenuity is the norm, not the exception. In his emotionally powerful presentations, Kai performs mesmerizing original music and vulnerably shares stories from his own transformation as an artist. Kai translates these insights into takeaways that audiences can easily infuse into their own lives and work environments.

A product of Stanford University’s design and engineering program, the d. School, Kai remains fascinated by the leaders, artists, and companies who dare to be different. As both a Mayfield Fellow and Kleiner Perkins Design Fellow, Kai has proven himself as a leader of the next generation of innovative and entrepreneurial talent. As a musician, Kai has performed his original music for thousands in venues across the world, from the White House to the Great Wall of China. As a speaker, he has created impactful experiences for audiences at conferences, companies, and universities internationally. Some of his clients include The Walt Disney Company, PricewaterhouseCoopers, and the Superbowl winning Seattle Seahawks. His mesmerizing and original violin performance beautifully becomes a sonic metaphor for the core of his message: to inspire people to compose unique ideas in a world that celebrates conformity.


THURSDAY, MAY 12 9:30AM - 11:00AM

The 3 Keys to Help You BE THE DIFFERENCE

DUANE CUMMINGS

general session

Duane Cummings lives life with a single purpose, “To Aid Others, Act on Ideas, and Achieve Sensational Results.” He is a trusted advisor to organizations and individuals around the world regarding professional and personal development. Duane is an author, entrepreneur, coach, and consultant who speaks regularly on a range of topics that include entrepreneurship, leadership, communication, sales, and finding your purpose.

Duane learned the importance of teamwork and honed his leadership skills early by serving in the U.S. Army, and then by winning championships as a professional soccer player and coach. After retiring from athletics, he successfully transferred to the business world where he held several sales management positions, before stepping out to build and then sell a start-up wholesale clothing company. Over the last dozen years, Duane has become partners in, or owner of several companies in a variety of industries and is currently the CEO of The Sensational Group. 2015 marked the completion of his most challenging project thus far. As COO and an equity partner, Duane helped guide Erick Flowback Services, LLC (Oil & Gas Service provider) during their preparation and sale.

Along with several co-authoring projects and writing the next book in the Sensational Series, Duane now spends a great deal of time mentoring and also serves the needs of several non profit organizations. Duane and his wife, Kim, have two sons, Christopher and Matthew who is now married to Erin.

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closing breakfast session

Donna Cutting, CSP is the Founder and CEO (Chief Experience Officer) of Red Carpet Learning Systems, Inc. She leads a team of experts who provide tools and training to help leaders engage their people to deliver world-class customer service. Author of two books on Customer Service including the Bestselling book, 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression (Career Press, 2015, Named in Forbes online as one of the best business books of 2015) and The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service. For almost two decades, Cutting has been delighting audiences with her high-energy, fun-filled speaking style mixed with actionable ideas that can be implemented immediately. An active member of the National Speakers Association, she is a Certified Speaking Professional, or CSP, a designation held by less than 10% of professional speakers worldwide. Her experience as a stage actress lends itself to her theatrical speaking style.

Red Carpet Learning Systems clients report results such as increased employee engagement, improved internal communication, better customer satisfaction scores, and more sales. Donna and her team work with people in a variety of fields, including healthcare, senior living, entertainment, bank & finance, hospitality, retail and more.

Donna is quoted or published in a variety of print or online publications; such as Investor’s Business Daily, CNN Money, Yahoo Finance, and Weekend Entrepreneur. She’s appeared on ABC’s America This Morning, ABC 7 in Chicago, and other television news programs. You may have heard her on the Jim Blasingame show or other radio programs.

Donna lives in Asheville, North Carolina with her husband Jim and their rescue dogs, Moxie and Tonks.

FRIDAY, MAY 13 9:00AM - 11:00AMRoll Out the Red Carpet and Be the DifferenceDONNA CUTTING


TUESDAY, MAY 101:00pm - 4:00pm Pre-Conference: Diversity Seminar – Hector McEachern

4:30pm - 5:30pm Early Registration

5:00pm - 6:30pm Welcome Reception

6:00pm - 8:30pm Board Meeting and Dinner

WEDNESDAY, MAY 117:00am - 9:30am Registration

7:30am - 8:30am DoI and Med Care Commission - (Breakfast at 7:00am)

9:00am - 10:30am Opening Session – Kai Kight

10:30am - 2:00pm Trade Show and Lunch

2:00pm - 3:00pm Concurrent Sessions 1



6:00pm - 7:00pm Leadership Academy Reception (Invitation Only)

THURSDAY, MAY 12

7:30am -9:30am Registration

8:00am - 9:15am Leadership Breakfast (CEOs and Platinum Business Members)

9:30am - 11:00am General Session – Duane Cummings

11:00am - 12:30pm Concurrent Sessions 4

12:30am - 2:00pm Awards and Past Chairs Luncheon



4:30pm - 5:30pm Leadership Deep Dive with Duane “How to Become a Leader Worth Following”

FRIDAY, MAY 139:00am - 11:00am Closing Breakfast Session – Donna Cutting

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Concurrent sessions are designed to offer attendees a variety of topics under the aging services umbrella ranging from clinical care to strategic planning and leadership. Attendees are welcome to select any topic of interest.

WEDNESDAY, MAY 11 • 2:00PM - 3:00PM

1A Turning Your Community On: An Inspired Process for a Life Plan Community RenovationKERI MOORE-MUNIZ, GMK INTERIORS; BROOKE PEARSALL, GMK INTERIORS; BRENDA YOST, GRACE RIDGE RETIREMENT COMMUNITY; DEANNE AVERY, CAROLINAS HEALTHCARE SYSTEM BLUE RIDGE; BARBARA SUMMERFORD, GMK INTERIORS

Have you assessed your Life Plan Community property lately? Communities are frequently challenged with determining how to begin planning for updates to their existing interior spaces, and actually going through with implementing that plan. Exploring ways to cost-effectively reposition or update a community through programming, thoughtful design, phased construction, and financing based on your organization’s needs are all important factors that need to be considered in making your plan a reality. In our session, we will review how one community went through this challenging process.

1B Are You Ready? Business Continuity Management & Disaster Planning for CCRCsDAN WARNOCK, SENN DUNN INSURANCE, A MARSH MCLENNAN AGENCY

Business Continuity Management (BCM)/ Disaster Planning Emergencies and disasters happen all the time, but some of them are with in our control. Do you have all your business operations under control? A business continuity program / disaster planning is a way for a company to establish a program to help minimize its loss in the event of this emergency or disaster. We will provide you information on: 1. Building a case of why a BCM/ Disaster Management program is needed in your company.2. Showing you how to evaluate your company and its operation to identify the critical parts of a BCM/Disaster

Management program

1C WorkPlace Trends: The Power of Quality of LifeSANDRA HEGELEIN, SODEXO SENIORS

An employee’s level of fulfillment or satisfaction has continuously proven to be a key indicator of performance, engagement and commitment. Employees are looking beyond money and title to something less tangible but far more powerful: Quality of Life. In this thought-provoking and research-driven session participants will learn how organizations that place the Quality of Life of their employees at the center of their thinking and pursue strategies to support and encourage it, create a more engaged, committed and productive workforce.

1D Renewal: The Hospitality Industry’s Approach to Staying Current (and why Life Plan Communities need to know it)

BETH FAIRCLOTH, CJMW ARCHITECTURE; KATHLEEN WARNER, CJMW ARCHITECTURE; ANITA HOLT, THE FOREST AT DUKE; MIKE WALLACE, SPECTRUM CONSULTANTS, INC.

As the bulk of the baby boomer generation comes into retirement age over the next ten years, new strategies are needed that can help communities evolve, balancing the expectations of prospective residents with the often opposing expectations of the current population and helping to counter competitive pressures. In recent years, as communities reposition themselves and new communities come on line, we’ve seen interior design in senior living becoming more and more influenced by hospitality design concepts. Aesthetically, injecting hospitality design concepts into interior design is a natural fit.

concurrent education sessions



2A The PIT Crew: A Concept in Performance ImprovementJEFFERSON KAIGHN, ACTS RETIREMENT-LIFE COMMUNITIES, INC.

Today’s performance-driven aging services providers have a great need for measurement tools and techniques that address effectiveness, efficiency, satisfaction and access to services across their continuums. This program involves facilitated lecture and case study analysis of a performance improvement strategy used within ACTS Retirement-Life Communities, Inc. The PIT Crew (Performance Improvement Team) was developed to provide a systematic interdisciplinary team to evaluate data, determine areas of opportunity, facilitate intervention strategy development, monitor strategy implementation.

2B Developing a Strategy for Growth Considering Today’s Industry TrendsKEITH SEELOFF, DIXON HUGHES GOODMAN LLP; DAVID RATCHFORD, SPECTRUM CONSULTANTS, INC.

Learn about strategies to effectively prepare for an uncertain and fast-paced changing environment. Organizations are developing strategic plans focusing on the changing needs of today’s seniors and specific action items to address and enhance their positioning as it relates to the competitive environment while managing the risks surrounding the continuum of care.

2C Rising Medical Costs? They Not Only Hurt Your Health Plan But Have A Major Affect on Worker’s Compensation

CECELIA FOY, SENN DUNN INSURANCE, A MARSH MCLENNAN AGENCY

This seminar will highlight ways that CCRCs can develop a best practices approach to your workers compensation program. We will discuss ways to help contain, control, and minimize your workers compensation exposure and arm you with proven strategies and tools ranging from hiring practices, best in class policies, through closing out claims.

2D Marketing & Sales Tactics that Motivate Boomers to BuyKATHY EAST, CREATING RESULTS - STRATEGIC MARKETING; KIMBERLY HULETT, CREATING RESULTS - STRATEGIC MARKETING

Life Plan Communities need new ideas to motivate Boomers. This session shares 3 tactics to attract younger, healthier residents to CCRCs: Engaging welcome centers, Relationship-based sales tactics, Integrated video. Case studies and a proven methodology illustrate how to create engaging marketing strategies and sales environments so the lifestyle is tangible for individualistic Boomers – along with sales tips other CCRCs use to attract younger residents. Learn the best types of video to include in a welcome center and a 6-step process for developing video that educates and motivates.


3A Your Personality – Your Brain…Now Lead! Putting Science into the ‘Touchy-Feely’ Stuff STEVEN ROYAL, ACTIONPOINT PARTNERS, LLC; HANK LOVVORN, THE PRESBYTERIAN HOMES, INC.

Each plant, insect and animal has unique abilities to cope and survive in their environment. Humans have a brain bigger and more powerful than all other creatures designed to accomplish the same task. Unfortunately the brain is complex, mysterious and very hard to understand or control. Humans function in groups, which requires leadership of others. Human leadership relies on influence not physical prowess to be effective. Understanding how your brain functions is the key to being a leader. Understanding how the brain functions in others is the key to being an effective leader!

3B Identifying the Ideal Mix for Today’s ProspectROB LOVE, LOVE & COMPANY; TAD MELTON, ZIEGLER; TIM BRACKEN, LOVE & COMPANY; JEN ADELMAN, LOVE & COMPANY

This session will be highly interactive. It will describe the relative popularity of each contract option when a variety of options are available. It will compare today’s results to similar research conducted five years ago. It will also share insights derived from in-depth interviews with many CCRC CEOs, CFOs, and marketing VPs regarding what pricing and contract options to consider and what to avoid. We will also share success stories of how to educate your market on contract options, and show when and how to discuss contract and pricing options in the sales and marketing process.

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3C Improving Resident Nutrition and Reducing Supplement Dependence: Dining Services Best Practices

ELIZABETH MCKEE, CULINARY SERVICES GROUP

Many of our senior population live with chronic illnesses that leave them in a weakened state, dependent on others for their daily needs and in need of multiple daily medications. The chronic health conditions that this age group suffers with impact them nutritionally in many ways. Dietitians and food service personnel must work together with residents, families and staff members to meet the many food-related challenges the elderly face. The goal is to provide food planning strategies that work to support the nutritional needs of our seniors through the various stages of aging.

3D Designing Your Digital Presence For Seniors to Generate LeadsFRAN PALMA, BLUESPIRE SENIOR LIVING

Fran Palma, Executive Vice President of Digital Strategies at Bluespire Senior Living (formerly Martino & Binzer) will discuss the physical challenges seniors face in our digital world and how marketers and designers can cater websites, kiosks, mobile apps and any other digital interface to meet these needs. Fran will share specific case studies of before and after versions of websites designed with seniors—and their adult children—in mind and share how they have driven marketing and sales strategies and how it has impacted website metrics, inquiries and ultimately, leads.

THURSDAY, MAY 12 • 11:00AM - 12:30PM

4A Establishing and Executing Strategic Initiatives: A CCRC Expansion Case StudyDALE MELTON, SALEMTOWNE; ALAN MOORE, CJMW ARCHITECTURE; BRIAN SCHIFF, BRIAN SCHIFF ASSOCIATES

There is often a void between having goals for a major expansion/renovation and knowing how to put a plan and project in place. With multiple factors such as available funding, operational needs and goals, emerging trends in care, changing demographics, evolving market expectations and demands of existing residents in play, the process can easily become bogged down or distracted. Institutional culture always plays a key role. This presentation will describe the process that Salemtowne went through to develop and implement strategic initiatives to accomplish its overall mission goals.

4B Case Study: Adding Affordable Senior Housing to an Existing CampusMATTHEW RODDA, STEELE GROUP ARCHITECTS; MIKE OSMAN, STEELE GROUP ARCHITECTS; GARRY MERRITT, BOARD MEMBER AT CHRISTIAN VILLAGE AND THE NC HOUSING FOUNDATION

Has your Board challenged your organization to serve a broader spectrum of the senior population? Are you interested in learning more about affordable senior housing, how it’s funded, what it looks like and how it might fit in your organization? This presentation will answer these questions and more from the perspective of a nonprofit board member, the developer and the architect as it delves into the details of how Christian Village in King, NC created Independent Living Villas using NC Housing Finance Agency Low Income Housing tax credits under the Qualified Allocation Plan.

4C O2: Outcomes and Opportunities in the Post-Acute Care ContinuumLEIGH ANN FRICK, HERITAGE HEALTHCARE/HEALTHPRO REHABILITATION; MELISSA MOFFITT, HERITAGE HEALTHCARE/HEALTHPRO REHABILITATION

This presentation will allow attendees to gain understanding of the implications of healthcare reform for Life Plan Communities, while navigating the opportunities and challenges it presents. In an effort to identify best practices, we will discuss case studies of assisted living communities in various markets; providing attendees with the opportunity to optimize their understanding to develop a strategic implementation framework.

4D Meeting and Exceeding Senior Technology RequirementsPATRICK SMITH, RIITHINK

Seniors are the fastest growing web demographic. What do seniors expect from a website, intranet, and tech solutions within a community? The only real answer comes from the source: actual senior community members and the staff who supports them. Seniors expect their community to be equipped with technology and functionality they use in their everyday lives to promote and connect activity offline and online. The vast majority of tech solutions particularly those who claim to specialize in senior communities are missing the mark when it comes to functionality, expectations, training, and usability for staff and residents. The secret to success is a combination of tech power and process.


4E What Boomers Want: How to Become the Boomer Community of ChoiceGREGG SCOTT, RLPS ARCHITECTS; DAVE HINSON; SENIOR STRATEGIES CONSULTING

We are entering one of the most exciting, yet potentially volatile times in the senior living industry. The Boomer generation is here; we must understand and embrace their lifestyle expectations and adjust accordingly. Two industry Boomers will address programmatic, operational, marketing and physical environment opportunities that will impact tomorrow’s life plan communities. How to become the “Boomer Community of Choice” by providing products and services that meet the needs and expectations of Boomers will be explored through case studies, consumer research and audience participation.

THURSDAY, MAY 12 • 2:00PM - 3:00PM

5A Difficult Encounters of the Family KindSHEYNA SEARS, SHEYNA SEARS CONSULTING

A few difficult family members can hurt your reputation in the community, decrease donations, increase risk of litigation, and make your staff more stressed and less productive. In this fun and interactive session, real-world stories will teach you what families really want to hear. You’ll learn simple organization-wide strategies and exact phrases that all levels of staff can use to build instant connections with families and convert even the most demanding families into grateful allies who will generate positive word-of-mouth, help with grassroots advocacy, and improve your work environment.

5B Goodbye Volume, Hello Value: The New Rules of Post Acute Care Marketing IRVING STACKPOLE, STACKPOLE & ASSOCIATES, INC.

Healthcare reform, the Triple Aim, is having ripple effects on long term care. Recent accountable care organization (ACOs), and bundled payment initiatives have left questions unanswered, however the relationships between and among hospitals, home health agencies, skilled nursing centers, rehabilitation providers, pharmacy, assisted living residences and many others have to change, some of them profoundly. These changes will encourage partnerships among organizations which may have been competitors, or isolated in their respective reimbursement and regulatory silos.

5C Integrating Primary Healthcare Services into a Continuing Care Retirement Community: A Nurse Practitioner Managed Health Care Delivery Model

MICHELLE MARINO, TRYON ESTATES, ACTS RETIREMENT LIFE COMMUNITIES, INC.

This clinical practice was developed to create a health care delivery model that integrates nurse practitioner managed health care clinics within several CCRC’s to improve patient care and reduce healthcare costs. The implementation of NP led health care clinics has resulted in decreased hospitalizations, fewer emergency room visits, and improved continuity of care. Finding cost-effective and innovative solutions for seniors to access primary care is on the forefront of strategic planning for Medicare recipients.

5D Underdog Advertising®: How ANY Senior Living Community Can Be Visible and Compelling When the Need for Senior Housing Arises

PAUL FLOWERS, CIRCA 46

Participants will be introduced to a step-by-step process for creating a compelling brand promise, and will leave the presentation with tools to create compelling brand promises for their own communities. Will then discuss how to deliver that brand promise, using principles described in award-winning book, Underdog Advertising®.

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6A Cybersecurity – Recent Date Security Breaches: Lessons Learned and Best Practices LEE PAINTER, CLIFTONLARSONALLEN LLP

Health care organizations are increasingly being targeted by hackers. This session will discuss recent security breaches, provide lessons learned, and explain attack patterns relevant to the healthcare industry. In addition, this session will review best practices to protect your organization’s safety going forward.

6B The Art of Strategic PlanningJOHN ZUMBRUNNEN, ZUMBRUNNEN, INC.; MARIO MCKENZIE, CLIFTONLARSONALLEN LLP; DAVID LACY, SOUTHMINSTER RETIREMENT COMMUNITY

This session demonstrates how the Southminster executive team and the board worked with their financial and engineering consultants to model and identify strategic options from which a mission-based comprehensive strategic plan was developed. It was critical to their strategic planning process to answer conclusively and what are the physical limitations and capital replacement needs of my community, what services and improvements are needed, and what can we afford?

6C Clinical Excellence in SNF Rehab CHANCE VICTORIANO, TMC

As the landscape of post- acute care evolves, provision of quality clinical rehab interventions and achievement of successful outcomes has become increasingly important. In order to ensure that your patients are receiving top notch quality care your rehab provider must be focused on adapting to these changes.

6D The 12 Biggest Internet Marketing Mistakes That Cost RevenuePATRICIA CISCO, MARKETING ESSENTIALS

Have you been able to generate ROI with your digital strategies? Digital marketing has revolutionized how organizations market their services. Inbound marketing is a valuable resource to drive sales, increase brand awareness, and reach new customers. Participants will walk away with the most important “need to know” inbound marketing insights that allow them to use their limited time and marketing budget wisely, and see a return on their investment.


Leadership Deep Dive with Duane How to Become a Leader Worth FollowingThis is a unique opportunity to focus on you as a leader. This interactive session will include exercises with a focus on traits and characteristics that make a leader. Discussions will also include identification and mentoring aspects, as well as encouraging/supporting females and minorities in leadership.


A block of rooms is being held for conference participants at the Myrtle Beach Marriott Resort & Spa at Grande Dunes. Please call the Marriott Resort directly at 843-449-8880 and be sure to request the LeadingAge North Carolina conference room rate of $169. The deadline for hotel reservations is April 15, 2016.

You will also receive a discounted resort fee of $5.00 per night (current resort fee is $18.00). The discounted resort fee will be reflected upon check in.

Myrtle Beach Marriott Resort & Spa at Grande Dunes 8400 Costa Verde Drive Myrtle Beach, SC 29572 Ph. 843-449-8880

LOWER LEVEL

hotel information

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Ballroom 62x86x12 5,332 500 260 575 450

OleanderBallroom A or B 62x43x12 2,666 250 120 40 40 240 199

Prefunction 170x15x18 2,550 1000

Prefunction 2 90x10x12 900 50

Section 1, 2, 3, 6,7 or 8 29x41x18 1,189 125 65 30 30 120 90

Section 4 or 5, 1,2&3, 6, 7, 8 89x41x18 3,649 400 200 400 300

Tides 29.5x41x18 1,210 90 45 30 30 100 80

Tides 1 & 2 29.5x83x18 2,448 200 130 60 60 180 150

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MAIN LEVEL


registration information3 WAYS TO REGISTER BY MAY 1, 2016

1. Online by entering your information with credit card via our Web site: www.LeadingAgeNC.org.LANC members should log on to receive the Member Discount.

2. Fax your completed registration form with credit card information to 919-869-1811.

3. Mail your registration form with a check or credit card information toLeadingAge NC, 222 N. Person Street, Suite 205, Raleigh, NC 27601. Please do not email registration forms.

STEP 1: CONTACT INFORMATIONAttendee Type: q Attendee q Speaker q Exhibitor NHA License #

Attendee First and Last Name & Title:

Organization:

Mailing Address:

City: State: Zip Code:

Telephone: ( ) Fax: ( ) EMAIL:

STEP 2: PLEASE CHECK THE FOLLOWING IF THEY APPLY. (All included with full registration.)

q I am a President/CEO/ED of a Member Community and will attend the Leadership Breakfast on Thursday, May 12 at 8:00am

I plan to attend the following meals/events:

Tuesday, May 10: q Welcome Reception at 5:00pm

Wednesday, May 11: q Breakfast with DoI and Med Care Commission at 7:00am q Lunch at 12:30pm

Thursday, May 12: q Attendee Breakfast at 8:00am q Awards Luncheon at 12:30pm

Friday, May 13: q Closing Breakfast at 9:00am

q Dietary Restrictions, if any:

STEP 3: CIRCLE EDUCATION SESSIONSTuesday, May 10 1:00pm – 4:00pm Diversity Seminar*

Wednesday, May 11

2:00pm – 3:00pm 1A 1B 1C 1D

3:15pm – 4:15pm 2A 2B 2C 2D

4:30pm – 5:30pm 3A 3B 3C 3D

Thursday, May 12

11:00am – 12:30pm 4A 4B 4C 4D 4E

2:00pm – 3:00pm 5A 5B 5C 5D

3:15pm – 4:15pm 6A 6B 6C 6D

4:30pm – 5:30pm Leadership Deep Dive

*Additional fee of $125 will apply

STEP 4: CALCULATE REGISTRATION FEESA FULL CONFERENCE

Fees include all educational sessions and admission to all meals and events. COST1st Participant $595 $2nd Participant $570 $3+ Participants* $535 $Member Community Board of Directors or Resident $225 $Non-Member $720 $

TOTAL $*(Third person plus discount applies after first and second person fees are applied. Individual communities within multi-site organizations are considered separate communities for purpose of applying discounts for multiple participants. The corporate headquarters of a multi-facility organization is considered to be a community in this context and may apply the discount for multiple participants who are employed at the corporate headquarters.)

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B DAILY REGISTRATION FEES COSTWednesday Only (Includes Tuesday Welcome Reception, All Educational Sessions, Breakfast, and Trade Show)

$400 $

Member Community Board of Directors or Resident $125 $Non-Member $500 $Thursday Only(Includes all Educational Sessions, Breakfast, Awards Luncheon, and Friday Closing Session).

$400 $

Member Community Board of Directors or Resident $125 $Non-Member $500 $

TOTAL $

C SINGLE EVENT TICKET FEESComplete only if you intend to purchase additional tickets to one or more of the events below. Additional tickets may be purchased only in addition to full or daily registration and cannot be

purchased separately. Events below, with the exception of the pre-conference seminar are included in full conference registration. Check above regarding inclusion in daily registration. COST

Tuesday — Pre-Conference: Diversity Seminar$125/Member $

$175/Non-Member $

Tuesday — Welcome Reception$45/Member $

$60/Non-Member $

Thursday — Awards Luncheon$45/Member $

$60/Non-Member $Friday — Closing Breakfast Session $50/Member $Guest Pass** $100/Member Guest $

**Guest pass includes access to all events, activities and meals. Available to spouse, partner, family and/or friend of Community Member conference participant. Must accompany full conference registration.

Please list name and email address of individual(s) receiving extra tickets (if applicable)

Full Name EMAIL:

Full Name EMAIL:

STEP 5: PAYMENT INFORMATIONCharge to: q Visa q Master Card q Discover q American Express

Credit Card Number:

Security Code: Expiration Date:

Card Holder name:

Signature of Card Holder:

Billing Address:

City/State/Zip:

Telephone:


Documents

the difference...3:15pm - 4:15pm Concurrent Sessions 2 4:30pm - 5:30pm Concurrent Sessions 3 6:00pm - 7:00pm Leadership Academy Reception (Invitation Only) THURSDAY, MAY 12 7:30am