ReCULM · The development of the first stage of the project consisting on the intellectual product 2 (O2A1) as well as this report are led by - the University of Almeria and supportedby

ReCULM

Learning Units Report

O2-A1 “Grouping of learning outcomes into learning

units and development of learning units specifications”

Output type: Intellectual Output O2

June 2017

Project acronym: ReCULM

Project name: A VET course for Cultural Mediators to address the refugee crisis

skills needs

Project code:

2016-1-EL01-KA202-023714

Document Information

Document ID name: ReCULM_O2-A1_ Learning Units Report _<2017-06-14>

Document title: Learning Units Report

Output Type: Intellectual Output O2

Date of Delivery: 26/06/17

Activity title: O2-A1. “Grouping of learning outcomes into learning units &

development of learning units specifications”.

Activity leader: UAL

Dissemination level: Open

DisclaimerThe European Commission support for the production of this publication does not constitute an endorsement of the contents, which reflects the views only of the authors, and the Commission cannot be held responsible for any use, which may be made of the information contained therein.

3 Learning Units Report. Universidad de Almería

Contents Introduction ......................................................................................................... 4

1. Grouping of the learning outcomes of the modules ........................................ 5

2. The relationship between the modules and the learning outcomes ................ 6

3. Content presentation of the modules ............................................................ 11

4. Discussion of the content ............................................................................. 14

5. Specifications about the modules ................................................................. 20


Introduction

This document details the grouping in modules and units of the learning

outcomes obtained from the context of the O1-A3 activity found on the EKKE

Learning Outcomes Report. The development of the first stage of the project

consisting on the intellectual product 2 (O2-A1) as well as this report are led by

the University of Almeria and supported by the agreements of the ReCULM

partnership.

The document structure is as follows:

The first point summarise the proposal carried out by the ReCULM

partnership about the modules that will be part of the cultural mediation for

refugees course.

In the second point we have design a table introducing the learning

outcomes derived from the data collected by all of the ReCULM countries about

the training needs of the current cultural mediators’ work. The table also

includes the learning outcomes that the UAL incorporated after the review of the

Learning Outcomes Report (O1-A3) and after the approval of all the members

of the UAL group. These outcomes are distributed in different modules.

The third point describes the contents of the different modules that will be

part of the course.

The fourth point is a discussion about why the new contents were

included. Here, we can see the specific reasons of why the UAL decided to

incorporate additional contents derived from the data collected in the first stage.

And finally in the last point we find the number of credits and hours

recommended for each part of the cultural mediation course.


1. Grouping of the learning outcomes of the modules

The units that derived from the learning outcomes gathering provided by

the ReCULM group are the following:

MODULE 1. The basics about human migration, refugees and legal

framework.

MODULE 2. Cultural diversity and interethnic relations

MODULE 3. Conflict management: definition, prevention and resolution.

Interethnic conflict

MODULE 4. Principles on psychological well-being and socio-emotional

health in refugee cases. Strategies for the mediator to support the target group

and their own self-care

MODULE 5. Communication and interpreting in contexts of cultural

mediation

MODULE 6. The practice of cultural mediation in the reality of refugees


2. The relationship between the modules and the learning outcomes

MODULE 1 “The basics about human migration, refugees and legal framework”

Knowledges

“Leaners will know…”

Skills

“Leaners will know /will understand…”

Competences

“Leaners will be able to…”

1. UN resolutions, European and national legislation on refugees and asylum seekers (procedures of application for permit of stay and structures in charge, procedures of claim for international protection, procedure of request for citizenship, Dublin regulation).

2. The main administrative procedures related to legal residence, healthcare, work, education and social services provided by the host country.

3. Supportive resources (info material, websites, NGOs etc.) that provide guidance to refugees regarding administrative procedures and access to services in Europe and in the host country.

4. About human rights and international protection, as well as institutions protecting human rights in Europe and in the host country.

5. The protective regulations and institutions that exist in the host country for different vulnerable groups including unaccompanied minors.

6. Special requirements and rules that apply to mediation with children and unaccompanied minors.

7. How to define and differentiate concepts

1. Develop techniques to cope with individuals from vulnerable groups.

2. Be able to refer members of vulnerable groups to institutions dedicated to their protection, as well as to inform them on protective regulations.

3. The cultural patterns of the groups. 4. Be able to better understand the

migration pathways and experiences of refugees.

5. Understand the organization of national reception systems and know how to guide refugees to the different services.

1. Successfully handle encounters with people from different cultural milieus with respect to current trends in migration concepts and international policies.

2. Recognize the different reasons and stories of migrants.

3. To address specific support.


related to migration: immigrant, refugee, asylum seeker, relocation, etc.

8. Identify the causes that push refugees to migrate (conflicts, poverty, environmental disasters etc) and the entry ways in Europe.

9. Study the characteristics of the majority group (religion, ethnic group, language, etc.).

MODULE 2 “Cultural diversity and interethnic relations”

Knowledges Skills Competences

1. The main principles of social psychology and social cognition theories regarding social identity, otherness, inter and intra-group processes, stereotyping and cultural integration of groups.

2. The procedures shaping personal and social identity.

3. About social exclusion and discrimination mechanisms and about types and categories of discrimination.

4. The theory that explains the socio-cognitive shaping of social representations, perceptions, values and heuretics that lead to attributions and prejudism.

5. Terms related to culture and diversity (elements involved, characteristics, etc.)

6. The acculturation process, the host society position and consequences in the refugees’ life.

7. Understanding the human socialisation process and its difficulties derived from inmigration

1. Understand and explain the importance of intra-cultural diversity in order to obtain information on views, habits etc. of individuals with a different cultural background.

2. How to provide cultural information in an accurate manner avoiding stereotyping and advocacy.

3. Recognize discriminatory behaviour against refugees, assess the seriousness of the incident and decide if should be referred to an authority or institution.

4. Interactions between different cultural groups.

1. Overcome the barriers caused by their own stereotyping and prejudism to achieve tolerance, empathy and mutual understanding in the context of Cultural Mediation.

2. Know how to deal with the impact of the acculturation process in the refugees’ life, diminishing its negative consequences.

3. Develop awareness strategies for the host society.

4. Know how to manage diversity situations. 5. Support refugees empowerment. 6. Facilitate the socialisation process of the

refugee in the host country.


MODULE 3 “Conflict management: definition, prevention and resolution. Interethnic conflict” Knowledges Skills Competences

1. The characteristics of conflict and how it manifests into interpersonal, social and organizational contexts.

2. How to deal with conflicts in a constructive manner.

3. Models and techniques to reinforce community harmony.

1. Understand the socio-cultural and psycho-social aspects of conflict.

2. How to manage and resolve conflicts in a positive and constructive manner to minimize negative impact.

3. How to avoid advocacy in the context of their work with refugees.

4. How to actively promote the integration of refugees by efficiently communicating socio-cultural and psychosocial principles in their duties.

5. How to analyse cultural contexts and anticipate latent conflicts.

6. How to detect situational, personal, linguistic and cultural barriers of the context of the conflict.

7. How to promote a community approach for supporting social inclusion.

1. Deal with conflict by applying neutrality, confidentiality, objectivity, respect and honesty.

2. Avoid advocacy in the context of Cultural Mediation.

3. Deal with the latent and over conflict. 4. Apply a social intervention from a community

point of view.

MODULE 4 “Principles on mental and socio-emotional health in refugee cases. Strategies for the mediator to support the target group and their own self-care”


1. Basic psychology concepts and terms in order to be able to better collaborate with mental health specialists.

2. The specific psychological characteristics of individuals in different environments and situations for whom they are called to mediate (first reception incidents, hospital etc.).

1. Recognize signs of discomfort, stress, fatigue and burn-out in themselves and others.

2. How to deal with emotionally burdensome encounters without getting emotionally involved and demonstrating empathy.

1. Be self-reflective in order to check how they have internalized ethical and technical codes that are requested from them.

2. Make contact and to demonstrate empathy in communication with others.

3. Demonstrate cultural sensitivity.


3. The main characteristics (physical, socio-cultural and psychological) of vulnerable groups dealing with psychological trauma.

4. Techniques of controlling own temper and calming aggressive behaviour of others.

5. How empathy is defined and demonstrated, and its importance in communication and social interaction.

6. The limitations of empathy and the signs of emotional overload for them and others.

3. Recognize signs and phenomena related to basic socio-cultural and psychosocial principles in their working environment and their impact on the mediation process.

4. Be in a position to reflect on their own perceptions, values and beliefs recognising their own prejudices and stereotypes.

5. How to demonstrate active listening and empathy in their communication with refugees and vulnerable individuals.

4. Understand and analyse their own feelings in the context of their work with refugees.

5. Demonstrate self-control and self-awareness when communicating with refugees and with other professionals working with refugees.

6. Recognize the signs of their own emotional overload and to respect their own limitations.

MODULE 5 “ Communication and interpretation in contexts of intercultural mediation”


1. The basics of communication theories and models, such as message transmission.

2. About the main principles and techniques to support communication in an intercultural context.

3. About the cultural aspects that affect body language and communication.

4. About the cultural aspects that affect communication.

5. About the different types of interpreting. 6. Techniques and tools (e.g. memory exercises,

note taking) that support consecutive interpreting.

7. The ethics and deontology of interpreting. 8. Certain rules and features in communication

with health professionals, given the special culture and authority related to the medical profession.

Be able to assume responsibility for adhering to interpreting deontology as applicable in the

1. Be in a position to provide interpreting services with accuracy, conserving intent, tone, style, and utterances of all messages.

2. How to develop self-awareness and self-discipline in communication and interactions with others, so as to control their reactions under.

3. How to observe and properly interpret verbal and nonverbal messages of individuals from different cultures.

4. The extent they are understood by others so as to achieve efficient communication.

5. When the information is confidential and what should or might be shared and with whom.

1. At assessing the level of trust, and mutual understanding in a communication involving refugees as well as other professionals, and adjusting their behaviour accordingly.

2. Show compassion, patience, integrity, and respect to refugees and everyone involved in the Cultural Mediation process.

3. Transfer verified information. 4. Achieve dignified communication. 5. Cope with challenging situations in

communication. 6. Assume responsibility for adhering to

interpreting deontology as applicable in the context of cultural mediation.


context of cultural mediation.

MODULE 6 ”The practice of cultural mediation in the reality of refugees”


1. About the context, history and various approaches of cultural mediation in Europe.

2. About the job profile (role and duties) of the cultural mediator according to the intervention field.

3. The basic steps, procedures and techniques involved in designing and implementing awareness raising activities on cultural communication issues.

4. The meaning of confidentiality, neutrality, objectivity, transparency, completeness and intelligibility in cultural mediation, as well as the related practical and ethical issues.

5. The general rules applying to professional attitude (being on time, dress code, respectful behaviour, hierarchy issues, accepting feedback/criticism).

6. The deontology code applicable to cultural mediation in the host country, including the legal implications.

7. Basic deontology issues in the health sector. 8. Experiences and current practices carried out

in Europe.

1. Understand their role and its limitations as opposed to other professionals working with refugees (social workers, doctors, psychologists, legal workers etc.), as well as the issues of authority that are involved.

2. Understand how to provide practical guidance and support to refugees and/or other professionals collaborating in the field regarding bureaucratic procedures.

3. Be able to assist refugees through procedures of integration.

4. Understand and apply the principles of confidentiality, neutrality, objectivity, transparency in cultural mediation, as well as the related practical and ethical issues.

5. How to apply effectively principles and techniques of trust development and facilitation of communication in their everyday work with refugees and other professionals.

6. How to support all involved parties to deal with socio-cultural differences promoting mutual understanding and collaboration.

7. How to promote teamwork and collaboration with other professionals while working with refugees depending on the context.

1. Work in different and rapidly changing contexts regarding Cultural mediation (Education, Health, Reception etc.

2. Establish mutually beneficial relationships of collaboration with peers and supervisors.

3. Defend the refugees’ interests against institutions and administrations.

4. Work in multiprofessional team.


3. Content presentation of the modules

Thanks to the final distribution of the learning outcomes proposed in the

O1-A3 report, the UAL has set six different theoretical and practical modules in

which the next contents are organised.

We present below the module structure of the learning units and their

contents:

MODULE 1. The basics about human migration, refugees and legal

framework

• Topic 1. Analysis of the recent migratory flows (XXI century)

• Topic 2. Concepts and terminology.

Concepts such as immigrant, foreigner, refugee, asylum seeker,

resettlement, relocation, international protection, non-refoulement, repatriated,

residence and work permits, Dublin regulation.

• Topic 3. Refugees: Contexts of origin, internal conflicts, social and

cultural characteristics.

• Topic 4. Legal and political framework: national and European.

National and European framework, administrative procedures of the

countries involved, UN resolutions, human rights, institutions and resources

available to take care of the latter.

• Topic 5. Special regulations and protocols of particularly

vulnerable groups.

MODULE 2. Cultural diversity and interethnic relations

• Topic 1. Culture and diversity.

An approach to the concepts: culture, cultural pluralism, multiculturalism

and culturalism, diversity, otherness,etc. Social and cultural anthropology notes.

• Topic 2. Principles of social psychology and social cognition

theories.


An approach to self, self-concepts and self-esteem. Proceedings of

creating a personal and social identity. Identity in cultural mediation (refugees’,

professionals’ involved and the cultural mediator’).

• Topic 3. Theory of the social representations: stereotypes and

prejudices.

Definition, formation process and positive and negative aspects.

• Topic 4. Migration and acculturation.

Acculturational behaviour in the host society. Consequences of

adaptation in host societies: psychological adjustment and socio-cultural

adaptation. Satisfaction with life. Positive contacts.

• Topic 5. Social exclusion and discrimination.

Definition, social exclusion process, and discrimination categories.

MODULE 3. Conflict management: definition, prevention and

resolution. Interethnic conflict

• Topic 1. Models and techniques to facilitate community harmony

and inclusion.

• Topic 2. Introduction to the conflict.

Definition causes and types of conflicts.

• Topic 3. Psychological and socio-cultural aspects of the conflict:

Interethnic conflict.

• Topic 4. Analysis of the conflict context.

Analysis of the situation. Linguistic, cultural, personal and environmental

barriers.

• Topic 5. Models and techniques of prevention and positive

management of the conflict in cultural mediation.


MODULE 4. Principles on socio-emotional health in refugee cases.

Strategies for the mediator to support the target group and their own self-care.

• Topic 1. Introduction to psychology.

Attitude, behaviour, emotion and personality concepts.

• Topic 2. Psychological profile of the immigrant, refugee and

vulnerable groups.

The migratory project, expectations and emotions involved.

Psychological impact: post-traumatic stress, anxiety, depression and other

associated issues. Characteristics of individuals in the different environments

where the mediation takes place.

• Topic 3. Professional competences needed when working with the

target population.

Empathy, active listening, self-control, opening, reflection, observation,

visualisation, etc.

• Topic 4. Techniques and tools for self-care and improving the

professional skills of the cultural mediator.

Recognising their emotional implication, limitations and understanding

the need of turning down a case. Techniques of emotional self-regulation.

Handling stress, burn-out and depression. Self-awareness of their perceptions,

values and beliefs and recognising their own prejudices. The importance of

group support in emotional management.

• Topic 5. Techniques and tools to work with the target population.

Recognising signs of stress, aggressiveness, burn-out, etc., and

management strategies. Analysing perceptions, values and beliefs to detect

own prejudices.

MODULE 5. Communication and interpreting in contexts of cultural

mediation

• Topic 1. Communication theory and models.


Main communication principles, types of messages and elements

involved.

• Topic 2. Techniques used in cultural contexts.

• Topic 3. Competences and values needed to communicate with

different social agents.

Authorities, other professionals, target population and society in general.

• Topic 4. Interpreting and its use in cultural mediation.

Types, techniques and professional competences needed in interpreting.

• Topic 5. Interpreting deontology code.

MODULE 6. The practice of cultural mediation in the reality of refugees

• Topic 1. Cultural mediation context in Europe.

• Topic 2. Cultural mediator.

The mediator role in each step of the hosting and inclusion of the

refugees.

• Topic 3. Relationship and coordination of the cultural mediator with

other professionals.

Academic profiles for the mediator in the countries’ group. Differences

between the roles of the other professionals in each area of intervention

(education, employment, legislation, etc.).

• Topic 4. Analysis of the target group needs.

• Topic 5. Deontology code.

4. Discussion of the content

The presentation of the previous contents includes the learning outcomes

derived from the review of the O1-A3 report as well as the later observations

made by the University of Almeria. It is noticeable that according to the

information provided by the University of Almeria in early stages of the project


(O1-A2), consisting on documentary research and field experts and cultural

mediators’ interviews, there were some aspects that seemed important for the

course but that were not contemplated in the O1. That is the reason why we

suggested some complementary contents in order to have them evaluated by

the group and, if accepted, added to the final proposal. The evaluation of the

ReCULM members was positive and the contents were included in the report as

well as in the course.

Next, we will discuss the relevance of the content of each module.

Module 1. The basics about human migration, refugees and legal framework

The first module is structured in 5 topics in which we attempt to make an

approximation of the current situation of the refugees in Europe. In these topics

we include an analysis of the current world migrations (XXI century), focusing

on forced movements that took place in these past years due to armed conflicts

and human rights’ violations; all of which has caused the so called “refugees

crisis”. We seek the contextualisation of the motives and conditions that forced

these people to leave their countries of origin.

Later, we make an introduction to the basic terminology that future

mediators will need in order to function in their work environment and to

understand better legislations and regulations related to those target groups.

There is an agreement of all the countries involved in the Project about

the urgent need to offer a training that includes an approach to the people you

are mediating with, that is: acknowledgement about issues in the country of

origin that determine migration (internal wars, poverty situations, etc.); personal,

linguistic, religious and cultural characteristics; entry ways to Europe; or

difficulties in their journeys. We consider essential to contemplate this content in

order to facilitate interaction between the professional and the refugee, creating

trusting points and accelerating the cultural mediation process.


Next, we introduce a section related to: legal issues related to the figure

of the refugee and the asylum seeker in a national and European level; pre-

action protocols and administrative procedures that take place in the group

countries; human rights; UN resolutions; and resources and institutions that

work in these matters.

Lastly, we will present the protocols and regulations related to specially

vulnerable cases (victims of human trade and torture, unaccompanied minors,

children, etc.) in order to be able to detect these situations and provide the

necessary resources directly or indirectly (complaints, report to the relevant

institutions).

Module 2. Cultural diversity and interethnic relations

The second module answers the need of making approach from an

anthropology view to the culture concept and to see how interethnic

relationships work on the same territory. It is essential to the cultural mediator to

understand the actual meaning of culture, its elements or characteristics and

also how to recognise cultural patterns of the societies they are going to be

working in; although, a list of all the characteristics is not enough for the perfect

practice of the cultural mediation.

The acquisition of cultural competences implies the understanding and

acceptance of their own culture and others, whilst developing skills and abilities

that will make the cultural encounter easier.

In the same way, in this module we will try to explain that culture is not

the only differentiating element when describing inter and intra group diversity.

Other attributes such as sex, age and the economic situation are differentiating

elements too.

This module includes theories of the social psychology area such as the

social cognition theory or the social representations one. These theories will

help to explain how the feeling of threat of the cultural expressions of our social


group (cultural identity) leads to the stereotypes from which prejudices and

discrimination feed.

Seeing how the acculturation process affects the refugees’ life, we will be

able to use tools to help the person to integrate in the host society, whilst

preserving its cultural identity and making sure that the needs of the new

context don’t exceed the refugees’ abilities. Hence, protecting them from the so-

called acculturation stress and avoiding negative consequences in their health

and psychological well-being.

Promoting a self-criticism towards the mediator’s speech and how the

intervene with the target population as well as a lack of prejudices and

authority’s criteria.

Module 3. Conflict management: definition, prevention and resolution. Interethnic conflict

This third module is thematically connected to the last one. We continue

reflecting on individuals in the intercultural space. We hand in models and

strategies related to the search of a pacific harmony that favours the refugees’

social inclusion and promoting means to increase awareness and mind opening

in the host society. That is, a social intervention from a community perspective;

planning direct actions for the entire society.

On other note, an introduction to the conflict (definition, causes, types of

conflicts, socio-cultural and psychological aspects of the interethnic conflict) is

presented. Cultural mediators will possess tools to analyse situations where the

conflict may occur, to detect latent and evident conflicts and to be able to

manage them from a cultural mediation point.

This module is intended to be mainly practical in order to acquire tools to

use the theory learnt so far.


Module 4. Principles on socio-emotional health in refugee cases. Strategies for the mediator to support the target group and their own self-care

Economic, cultural, social and psychological issues are common

consequences for the people who migrate. In cases, such as the refugees’ one,

where the cause of migration is “the fear of being chased for reasons of race,

religion, nationality, belonging to a certain social group or political opinions”, the

impact on their health is especially serious.

The main aim of this section is for cultural mediators to have the

psychological notions that will help them to: empathise with the target group,

detect symptoms and common health problems and know pre-action protocols

when working with these people, recognize signs of discomfort and emotional

overload.

During the professional training process, recommendations about

psychological competences are given as well as tools for the mediator self care

and the refugees’ assistance. One of the most recurring needs in the results’

report was to train future mediators with emotional protection strategies in an

individual and collective way.

We all agree on the importance this module has. Currently, cultural

mediators are mostly translators and interpreters that share the culture of origin

with the refugees. So in most cases they don’t have skills and knowledge about

psychological assistance, a drawback in tackling the situations they face. The

positive or negative result of the cultural mediation depends highly on the

emotional management abilities of the mediator.

Module 5. Communication and interpreting in contexts of cultural mediation

The fifth module introduces the communication and interpreting subjects

in intercultural contexts. Having the Learning Outcomes Report (O1-A3) as a

base, we noticed that all the countries involved in the Reculm Project


considered the role of the cultural mediator to be more than just the translation

of a message but also a link that facilitates the understanding between two

cultures. That is why the knowledge and development of the communication

strategies is needed in order to be helpful in situations where there is no

common language between the two parts. Only in the Greek’s case, the

interpreting role remains vital, assumingly, as a result of the country’s current

situation. However, it is in Greece where professionals are noticing the

employment of bilinguals instead of professional interpreters.

Therefore, we believe important to approach these two disciplines along

the training.

Furthermore, ReCULM collected other voices that defended the

employment of profiles with experience and training in cultural contexts, which

means, professionals that were able to work without having knowledge of the

target population language.

So we don’t think that creating an exclusive interpreting module is

necessary, instead we have given more importance to communication tools that

would better cultural mediation in terms of improving the professional’s

adaptation to communication contexts and the individual’s autonomy and social

inclusion.

Knowing every characteristic of each culture is not possible, so we want

to develop ways of detecting and observing certain cultural variables through

communication. The aim is to create a conceptual and intellectual structure that

helps the professional to analyse and understand the cultures they will be

working with.

Here we also discuss the importance of communicating with other social

agents involved in this context (authorities; health, educational, law and labour

professionals; multidisciplinary team; and society in general) whilst coordinating

the interactions with each part. Individual and group work must be carried out in

a respectful manner and supported by the knowledge of the professional ethics.


Module 6. The practice of intercultural mediation in the reality of refugees

In this last module, we will discuss the theorisation and practice of the

cultural mediation; the mediator’s roles in different context (education, health,

law, labour, etc.) and in each step of the national pre-action protocols.

The mediator is the person who accompanies the refugees in each

phase of the procedure since they arrive to the host society until they feel

integrated, must know perfectly what is his/her role and his/her limitations.

Mediators must be able to notice when they need to intervene and when it is

necessary to delegate to other professionals in the multidisciplinary group or

outside of it, that is why they need to be in constant communication, have a

good teamwork ability and always know new available resources. Likewise, the

mediator will have to be flexible, polyvalent, proactive and able to cope with

changing and urgent environments, as well as in multiprofessional team group.

It is also interesting to include a reference to other good practices

experiences that are currently being carried out in Europe.

However, we believe in the need of including another section about the

needs of the target group that also contains abilities about detection of explicit,

implicit, common and singular needs in order to take care of them.

At the end of this module, there will be a presentation about the

deontology code of the cultural mediator.

5. Specifications about the modules

In this section we include specifications related to duration and value of

the modules that we have created.

Our MOOC course about cultural mediation with refugees will have an

EQF 3 level and 6 ECTS so the total work hours of the students will be 150.

This course is based on a modular schedule that the students will have to pass


in order to get their certifications. It is not possible to complete individual

modules.

The grouping proposed by the ReCULM partnership has 6 modules,

each of them with 5 topics. This would make modules to be equally distributed

in terms of extension and development.

We have taken into account the value of each part before deciding the

exact number of hours they will last. Like we have said before, we want the

modules to have the same value (1 ECTS, 25 hours) because, as noticed in the

previous stage of the project (O1), every module is equally important and

essential for the cultural mediator’s training.

Below we have distributed the values and hours of the different modules:


ECTS/ Hours Unit value

MODULE 1 The basics about human migration, refugees and legal framework 1 ECTS/ 25 hours 25%

Topic 1. Analysis of the recent migratory fluxes (XXI century)

Topic 2. Concepts and terminology.

Topic 3. Refugees: Contexts of origin, internal conflicts, social and cultural

characteristics.

Topic 4. Legal and political framework: national and European.

Topic 5. Special regulations and protocols of particularly vulnerable groups.

T1- 5 hours

T2- 5 hours

T3- 5 hours

T4- 5 hours

T5- 5 hours

T1- 5%

T2- 5%

T3- 5%

T4- 5%

T5- 5%

MODULE 2. Cultural diversity and interethnic relation 1 ECTS/ 25 hours 25%

Topic 1. Culture and diversity.

Topic 2. Principles of social psychology and social cognition theories.

Topic 3. Theory of the social representations: stereotypes and prejudices.

Topic 4. Migration and acculturation.

Topic 5. Social exclusion and discrimination.

T1- 5 hours

T2- 5 hours

T3- 5 hours

T4- 5 hours

T5- 5 hours

T1- 5%

T2- 5%

T3- 5%

T4- 5%

T5- 5%

MODULE 3. Conflict management: definition, prevention and resolution. Interethnic conflict

1 ECTS/ 25 hours 25%

Topic 1. Models and techniques to facilitate community harmony and inclusion. T1- 5 hours T1- 5%


Topic 2. Introduction to the conflict

Topic 3. Psychological and socio-cultural aspects of the conflict: Interethnic conflict.

Topic 4. Analysis of the conflict context.

Topic 5. Models and techniques of prevention and positive management of the conflict

in cultural mediation.

T2- 5 hours

T3- 5 hours

T4- 5 hours

T5- 5 hours

T2- 5%

T3- 5%

T4- 5%

T5- 5%

MODULE 4. Principles on psychological well-being and socio-emotional health in refugee cases. Strategies for the mediator to support the target group and their own self-care

1 ECTS/ 25 hours 25%

Topic 1. Introduction to psychology.

Topic 2. Psychological profile of the immigrant, refugee and vulnerable groups.

Topic 3. Professional competences needed when working with the target population.

Topic 4. Techniques and tools for self-care and improving the professional skills of the

cultural mediator.

Topic 5. Techniques and tools to work with the target population.

T1- 5 hours

T2- 5 hours

T3- 5 hours

T4- 5 hours

T5- 5 hours

T1- 5%

T2- 5%

T3- 5%

T4- 5%

T5- 5%

MODULE 5. Communication and interpreting in contexts of cultural mediation 1 ECTS/ 25 hours 25%

Topic 1. Communication theory and models.

Topic 2. Techniques used in cultural contexts.

Topic 3. Competencies and values needed to communicate with different social agents.

T1- 5 hours

T2- 5 hours

T3- 5 hours

T1- 5%

T2- 5%

T3- 5%


Topic 4. Interpreting and its use in cultural mediation.

Topic 5. Interpreting deontology code.

T4- 5 hours

T5- 5 hours

T4- 5%

T5- 5%

MODULE 6. The practice of cultural mediation in the reality of refugees 1 ECTS/ 25 hours 25%

Topic 1. Cultural mediation context in Europe.

Topic 2. Cultural mediator.

Topic 3. Relationship and coordination of the cultural mediator with other professionals.

Topic 4. Analysis of the target group needs.

Topic 5. Deontology code.

T1- 5 hours

T2- 5 hours

T3- 5 hours

T4- 5 hours

T5- 5 hours

T1- 5%

T2- 5%

T3- 5%

T4- 5%

T5- 5%

Total:

6 ECTS/ 150 hours

Total:

100%

Documents

ReCULM · The development of the first stage of the project consisting on the intellectual product 2 (O2A1) as well as this report are led by - the University of Almeria and supportedby