The Danish Resource Sharing Environment- Or Why the Danes Are the Happiest People in the World

Poul ErlandsenThe Royal Library / Copenhagen University Library and Information Services (CULIS)

But most important:

Interlibrary loans are free of charge!

Danish Interlibrary Loan Environment

New Library Act 2000 Principles and Guidelines for ILL

activities in Danish libraries 2001 National Union Catalogue of library

resources with request facility for end users on the web 2001 – library.dk

Time for Rethinking Library Services Only 1% of individuals consult a library

web page or online catalogues to begin their search for information

While 84% use a search engine like Google or Yahoo

Actions?

How do we make library services such as ILL relevant for users in this context?

Ensure that library collections and holdings are displayed in search results – e.g Google

And then what? How does the user get the actual book, article etc.?

Manifeste pour une révision du partage des ressources Comme seules restrictions seront imposées celles

qui seront nécessaires à une institution avec pour but qu'elles représentent le moins d'obstacles possibles à la satisfaction de l'utilisateur

Les utilisateurs de bibliothèques devront se voir accorder les choix appropriés quant aux formats de fourniture, aux modes de livraison et types de prestations, notamment le prêt, la reproduction, la copie numérique, et l'achat.

RRS Manifeste cont.

On encouragera l'accès mondial aux ressources partageables grâce à des accords formels et informels de travail en réseau avec pour but le moins d'obstacles possibles à sa réalisation

On considérera comme ressources partageables toutes celles détenues dans des institutions culturelles de toutes natures : bibliothèques, archives, musées, tout comme les compétences des personnels qu'ils emploient

RRS Manifeste cont

Les services d'assistance et de recherche documentaire (ou services de référence) sont un composant essentiel pour le partage et la fourniture de ressources, et doivent être rapidement offerts dans toute situation d'impossibilité a priori de fournir. Aucun document physiquement identifiable ne doit rester totalement inaccessible

Les bibliothèques devront proposer leurs prestations à un prix raisonnable plutôt que d'opposer un refus mais devraient tout mettre en oeuvre pour que ces prestations ne soient pas plus chères que des services commerciaux, comme les librairies

RRS Manifeste cont

S'inscrire à une bibliothèque devrait être une démarche aussi aisée que de s'inscrire à des services web commerciaux. Tout un chacun peut être utilisateur de bibliothèque

http://rethinkingresourcesharing.org/docs/manifesto_french.pdf

The Danish ILL Environment

National Union Catalogue open for end user requesting – library.dk – free of charge

Delivery of scanned articles from scientific journals – free of charge

Books to your Doorstep service – normally for a fee

All records from national union catalogue transferred to WorldCat by the end of 2009

Danish Interlibrary Loan Environment

Number of ILL requests doubled 2003-2007 Still increasing Total of 2 mill. ILL requests per year (2009:

1,5 mill made through library.dk. Of these 842.000 were unmediated)

Logistics

New national transportation system for library materials – Library Express – established January 2004

The Library Express is since August 2009 connected to similar courier systems in Sweden and Norway

Public libraries have service 3 days a week at no cost for them

Logistics

May buy extra days at a fixed price Other types of libraries pay DKK 5,50

per item sent (approx. EUR 0,75) Same price within Denmark, Sweden

and Norway Items sent unwrapped in plastic bins with

an address label attached with a rubber band

Books Ready for Courier

Books with Delivery Slips

Books to Your Doorstep - Denmark

Decentralized service – no admin. staff Began 2004 http://katalog.deff.dk/?lang=en Z39.50 search across catalogues of

libraries that offer the service Use existing technology, fast

implementation, had to be without direct costs for participating libraries

Books to Your Doorstep

Open to all Danish citizens Registration is done locally Books are sent to home or work address Loan period 30-40 days Renewals allowed Free return via a library (uses national library

courier service ”The Library Express”) Or return by mail (paid by the user)

Books to Your Doorstep

Free of charge or for a fee of DKK 50.- (EUR 6,7). Participating libraries decide.

Invoicing done by individual libraries Invoice is sent together with book Payment is often possible with bank

card via website of the lending library

Supplier Libraries

Aarhus School of Business Library* Roskilde University Library* The State and University Library, Aarhus University of Southern Denmark Library* Aalborg University Library National Library of Education* The Royal Library / Copenhagen University Library (incl. The National

Library of Medicine, The Danish Pharmaceutical Library and The Danish Veterinary and Agricultural Library)*

The Technical University of Denmark Library* Copenhagen Business School Library*

* = charges

Experiences

No higher loss rate No major problems reported No abuse of service Free suppliers have the higest demand

(surprise!!!)

DanBib in WorldCat

The whole Danish National Union Catalogue DanBib was loaded into WorldCat in late 2009

Because:

1. Make Danish cultural heritage visible to the world

2. Enhance copy cataloguing

DanBib in WorldCat

3. Take advantage of tools developed by OCLC (collection analysis)

4. Ensure participation in global resource sharing – in the best and cheapest way

5. Integrate Danish libraries as suppliers internationally

Architecture

Library.dk used as location information in WorldCat.org

By clicking on this location users are taken to the library.dk system

Users within Denmark can then request as usual

Users from abroad are being asked to request through their local library

OCLC EMEA Statistics

21-04-23 46OCLC / PE

OCLC EMEA Statistics

21-04-23 47OCLC / PE

ILL Borrowing Statistics from the Royal Library / CULIS

Jan-Mar 2010 Jan-Mar 2011

                                               

Denmark          2.714        6.427        

Nordic                 370         1.166

Other countries       586        1.546

Non libraries              16           196

Total      3.686       9.335

Librarians,

throw off your

policies &

expose your

resources!

Dare to Share!!

Danish ILL Environment

Questions? Please feel free to e-mail me:

poer@kb.dk