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©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL1
THECSRWAY–BESTPRACTICEDEVELOPMENT
2NDAUGUST2017-SUMMARYNOTES
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL2
THECSRWAY–2NDAUGUST2017
The CSR Way - Best Practice DeploymentParticipant List - 1st August
Company Name First Name Last Name Job Title Email Mobile
BPN Queensland Kevin Bennett Regional Facilitator [email protected] 0407144963Kate Bennett Network Co-ordinator [email protected]
1 Darwalla Group Sam Haley Feed Mill Senior Supervisor [email protected] Darwalla Group Phil Hewitt Workshop Manager [email protected] Lafarge Holcim Rikki Toms HANZ National Business Improvement Manager [email protected] +61 419 475 9724 Laminex Paul Deserio Support Service [email protected] +61 4 777 344 885 Laminex Alex Salvaterra Support Service6 Laminex Michelle Whitehorn Support Service [email protected] Laminex Kobus Engelbrecht Maintenance Manager [email protected] Laminex Jose Rodriguez Project Manager [email protected] Dulux Akshay Duvuru Maintenance Supervisor [email protected] +61 426 633 67510 Viridian Sven Schroeter Operations Manager - Tingalpa [email protected] 0437 905 29611 Viridian Joubert Van Wyk Engineering and Reliability Manager [email protected] 0437 908 22812 Australian Red Cross Blood Service Josh Duncan Lean Coordinator - Queensland [email protected] +61 42894821213 Australian Red Cross Blood Service Greg Griffiths Contractor and Maintenance Coordinator [email protected] 041147843714 Sunny Queen Eggs Thomas Koehler Manufacturing Manager [email protected] 0438 714 24815 Incitec Pivot Limited Chris Andrews Business Improvement Manager (BEx) [email protected] +61 439 033 78616
Best Practice Network:Kevin Bennett / Queensland Facilitator
2nd August 2017
Total Number of Participants - 15/16
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL3
THECSRWAY–2NDAUGUST2017
ATTENDEEFEEDBACK
MyrecentBPNvisittoCSRBradfordwasextremelyenlightening.Witharobustbusinessimprovementframeworkknownasthe'CSRWay',thesitehadmadeconsiderableprogressacrossallaspectsoftheirbusinessandwasclearlyvisibleinKPIsandembeddedindailyac+vi+es.ThankyoutoBPNandtheteamatCSRBradfordforhos+ngaterrificevent.
RikkiToms-HANZNa;onalBusinessImprovementManagerHolcim(Australia)
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL4
THECSRWAY–2NDAUGUST2017
OBJECTIVESANDKEYTAKE-AWAYS• Prac;cal&simpleconcepts• AlignmentwithCSRway• Successaroundempowerment• CSRwayisclearlydefined• 3keyelements• Lockoutpictures• Teamwork–maintenance&
produc;on
• Maintenanceisbuisnesspriority• Problemsolvingprocess• MII• Assetassessment• Workshoplayout• Clean–dustfree• Heatprotec+on• Safetyzones:isolator
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL5
THECSRWAY–2NDAUGUST2017
PRESENTATIONANDMORNINGTEA
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL6
THECSRWAY–2NDAUGUST2017
SITETOUR
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL7
THECSRWAY–2NDAUGUST2017
SITETOUR
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL8
THECSRWAY–2NDAUGUST2017
HOSTFEEDBACK–WHATDIDWELIKE• CSRPMRoadmapprocess• Safetyzoneisola+oniden+fica+on
markings• Easytofindwaytorecep+on&facili+es• CSRway–managingassetsbyfunc+onal
loca+ons• Hostsareextremelypassionate• Contractorscomplywith7dayrule• Clearoperatorresponsibili+esforPM’s• Overallhousekeepinginfactoryispreay
good• Walkwaysclearlymarked,andsegregated
whereappropriate
• CSRWay• Empowermentofstaff• Safetyzonesseparatedandclearly
iden+fied• Signage• Workshopplacedlayout• Thewayproduc+onand
maintenanceleadersinteractedandcomplementedeachother
• AlignmentthroughOPP• CSRterminologynotdefinedby
industrystandardsbutbybuisness
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL9
THECSRWAY–2NDAUGUST2017
HOSTFEEDBACK–WHATDIDWELIKECONT.• Theinvolvementandengagement
withoperatorstocarefor/maintainequipment
• Prearranged+meforcontractorstocometositetocarryoutwork
• ExperienceandKnowledgeCSRWayFramework
• HowtheCSRwaywaspresented• Maintenancebeingthebusinesses
priority• Presenta;on• Forklieaccessaroundplant• Temperatureinfactoryisgood
consideringthefurnace
• CSRfunneland3pillars• Holis+capproach• Focuson“keepitsimple”&
“takewhatworksanddiscardwhatdoesn't”
• Examplesofcurrentchallengesandtheprocessyouwentthoughtosolvetheproblems
• Siteseemscalmandundercontrol
• Prac;calsimpleconcepts
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL10
THECSRWAY–2NDAUGUST2017
HOSTFEEDBACK–IMPROVEMENTOPPORTUNITIES
• Howdooperators/TL/Supervisorsknowquicklyiftheyareontarget?
• Didn'tno+ceanybarrierprotec+onontheworkshopfloor,assumingforkliesareusedaroundthefactory
• Maintenancestoreareacontrol• Howthestrategicassetmanagement
processfitswithCSRway?• 10commandmentsdoesnotinclude
requirementtodoRCAtoallowforCIprocess
• Problemsolvingboardsinthefactory
• Havedisabledtoiletswhichisgreat,butsecuritydoorandfrontdoorneedtobepushed,maybechangetoanautoma+csensordoortoenableeasieraccessforwheelchairboundpeople
• Safetysignageforfeederintofurnace• Dustandhousekeepingcouldeasilybeimproved• Redundancyforrobot(i.e.bypassline)• Novisualsoneachsta+onsforoperatorsto
accessKPIfigures• Firepreven+onsystems• Opportuni+es&improvementboardinsteadof
OTHERontheOPSnewsboard
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL11
THECSRWAY–2NDAUGUST2017
HOSTFEEDBACK–IMPROVEMENTOPPORTUNITIES
• Visualmanagementonthefloorindica+ngperformanceateachsta+on,currentproduc+onnotesetc.
• Coupleofsinglepointsoffailurewillstop
produc+on(maybenotfinanciallyviabletochange?)
• Signageinfactory
• Drinkfountainsonwalkwaysmeansyou
needtowalkoffwalkwaytogetaroundit
• Dustextrac+ons• Workoutachopperredundancyplan• 2choppersifpayback• Lotsofreferencesto‘blokes’&‘guys’when
referringtotheworkforce.NotsureifdiversityisatargetforOrganisa+onornotbutneedtobecarefuloflanguage
• 5Sboards,broomsnothungup,handlestolongforboard
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL12
THECSRWAY–2NDAUGUST2017
EVENTFEEDBACK–THINGSYOULIKED
• Goodvenue• Somehandoutsofthematerialdiscussed• Excellentopportunitytodiscussrelevantissues
withpeoplewhounderstandtheissues• Wellpaced• Strongmaterial• Wellpresented• AbilitytogetintoamatureCIbuisness• Greatexampleofbestprac+ce• Diversegroup• Timetonetwork
• Operatorsvisi+ngcustomers• Chancetomeetlikemindedpeople,
fromanotherindustrywithsimilarsitua+ons
• Presenta+onofspeeches• Opennessofgroup• Instruc+onstogettositeandPPE
required• Organiseduponarrival• Stayedon+me
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL13
THECSRWAY–2NDAUGUST2017
EVENTFEEDBACK–OPPORTUNITIESFORIMPROVEMENT
• Too+mecontrolled–mayaskatthebeginningtoknowflexibleaaendeesandhostwith+me• Longer;meperiod–longersitetour• Groupdiscussion• Timemanagement–feltrushed• Smokingareaoutfrontbesidegasfeedtosite• Waystohavemoredetailedinforma+onmadeavailable• Noopportunitytodelveintodetails–tomuchinforma+ontooquickly• Ensurecontactsofmembersthataaendedaredistributed
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL14
THECSRWAY–2NDAUGUST2017
ATTENDEEEVENTRATING
• LikelihoodtoRecommend(13Responses)• 10(Definitely)= 2Responses• 9 = 1Responses• 8(MostLikely)= 8Responses• 7 = 2Responses• 6(Possibly)=0Responses• 5orBelow = 0Response
• NetPromoterScore=+23
©BestPrac+ceNetworkPtyLtd2017CONFIDENTIAL15
THECSRWAY–2NDAUGUST2017
ATTENDEEFEEDBACK
IhaveenjoyedthemorningsessionatCSRandwasimpressedbythewaytheyhavedevelopedtheir‘funnelofneeds’andstartwiththecustomertodefinetheirproductspecifica+on.Onasimilarnote,Ithoughtthewaytheycreatepeopleengagementbysendingoperatorstovisittheircustomerisanextremelypowerfultool.ThemaintenancesystemputinplaceseemscomprehensiveandthepassionoftheteamdescribingtheCSRwaywaspalpable.
ThomasKoehler-ManufacturingManagerSunnyQueenAustralia
