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The Corporate Flyer
IN THIS ISSUE
•CLOSURESANDADVISORIESFrom the upcoming Winter Olympics to numerous conferences, check out this section for the latest need to know info. Read More
•EUROCONTROLBILLINGLearn about what action is required for Jeppesen to continue processing your Eurocontrol invoices. Read More
•ANDTHEOSCARGOESTO…5 handlers were selected to receive a special honor from Jeppesen. Read More
•MEETANDGREETINMUNICHWe recently had a great time in Munich meeting with customers and discussing our lineup of services for business aviation. Missed it? We’ve got another symposium coming to London. Read More
•EMPLOYEESPOTLIGHTNazee Sajedi, Jeppesen Business Aviation account manager, talks about her unique background and family ties to aviation.Read More
• GOOOOOOOOAL!The FIFA World Cup 2010 will affect operations in South Africa. We’ve got all the details though. Read More
•UPCOMINGEVENTSRead More
V O L U M E 9 , I S S U E 1 2 0 1 0
Visit Jeppesen at Booths 1311, 1313 and 1315
21St Annual Schedulers & Dispatchers Conference
To Subscribe or Unsubscribe to the Corporate Flyer please send an e-mail to [email protected]
Many of our customers want Jeppesen to continue receiving and paying Eurocontrol charges on their behalf. Due to recent changes with Eurocontrol regarding the EU Emission Trading Scheme (ETS), the process of Jeppesen receiving charges can continue, provided the actual aircraft operator supplies Eurocontrol with the requisite information outlined below. The process is actually simple, but the aircraft operator is required to file aircraft registration and address information with Eurocontrol.
Throughout the year, our Jeppesen International Trip Planning offices work with a number of ground handling agents to provide services for our customers all over the world. To acknowledge and show our appreciation to handling agents that have provided superior assistance and services, we created the Jeppesen Handler of the Year Award.
For the 2009 awards we asked our trip planning staff to vote for ground handling agents in five global regions that they felt were deserving of such recognition.
In addition to the trip planners, we also considered a variety of attributes including customer feedback, knowledge of the region, ability to meet difficult requests, ability to handle complaints and the overall relationship.
Now, without further adieu, it is our pleasure to announce the recipients of the 2009 Jeppesen Handler of the Year awards:
CLOSURES AND ADVISORIES
SIGNIFICANT AIRPORT/RUNWAY CLOSURESFor further information contact Jeppesen International Trip Planning or visit www.jeppesen.com/TPS and click on the Bulletins link
• Aruba, Netherland Antilles (TNCA) - due to reduced traffic the airport is closed between 0400Z-1100Z throughout most of 2010. After hours arrangements can be made. If you are making a technical stop, it is recommended that Curacao (TNCC) be used instead.
• China - Expect China Civil Aviation Authority closures for several days around 14 February 2010, the official start date of the Chinese New Year.
• Coventry, UK (EGBE) – the airport has had its operating license suspended and is closed until further notice.
• Guatemala City, Guatemala (MGGT) – the airport will be closed daily between 0500Z-1130Z through 28 February 2010.
• Marsh Harbour, Bahamas (MYAM) – a new runway was opened in December 2009 (6100 ft. x 100 ft.). The old runway is currently being extended with plans to turn it into a taxiway.
• Mumbai, India (VABB) – runway 14/32 is closed for reconstruction through 21 January 2010. The primary runway, 09/27, will also be closed every Tuesday between 0630Z-1230Z through 23 March 2010. Since there is also a regular curfew for non-scheduled ops in effect, VABB will not be available for business aircraft from 0630Z-1400Z every Tuesday through 23 March 2010. Airport slots have been reduced due to the runway closures, and are considered on a first come first serve basis.
• Novosibirsk, Russia (UNNT) – the airport will be closed daily for all aircraft types between 0800Z-1000Z through 27 March 2010.
• Seletar Airport, Singapore (WSSL)– the airport will be closed due to construction 1030Z-0030Z daily until further notice. No extensions are available. The runway is expected to be completed by the end of March 2010.
• Tel Aviv, Israel (LLBG) – the airport will be closed daily between 2340Z- 0350Z through 25 March 2010.
TRAVEL AND HEALTH ADVISORIESThe U.S. State Department’s current list of travel warnings includes: Afghanistan, Algeria, Burundi, Central African Republic, Chad, Colombia, Cote d’Ivoire, Democratic Republic of Congo, Eritrea, Georgia, Guinea, Haiti, Iran, Iraq, Israel, the West Bank, and Gaza, Kenya,
EUROCONTROLCHARGESANDJEPPESEN
JEPPESENHANDLEROFTHEYEAR2009
If you would like Jeppesen to process your Eurocontrol charges, please follow these steps:
1. A fleet declaration from the aircraft operator must be submitted to Eurocontrol. If the fleet is composed of one or two aircraft only, then the Central Route Charges Office (CRCO) can be contacted directly by fax (+32 2 729 90 93) or email ([email protected]). However, if the fleet consists of more than two aircraft then the form CRCO Fleet Declaration Eurocontrol must be submitted to CRCO. That form can be found at http://www.eurocontrol.int/crco/gallery/content/public/docs/other/crco_fd.pdf
This form allows Eurocontrol CRCO to associate tail numbers with aircraft operators. When we have a customer with frequently changing or multiple fleets, we will ensure the field 18 remarks section of the ICAO flight plan states the name of the operator.
2. You must also send the following information to CRCO for each aircraft in the fleet.
• Operator’s company/organization name
• The registration markings
• The aircraft type and version
• Certified maximum take-off weight
• The effective date the aircraft became the operator’s liability
• The full postal address to which correspondence and billing documents relative to the Eurocontrol route charges are to be sent
• Contact names, telephone/fax numbers and e-mail addresses of the persons responsible for fleets and receipt of bills
Please ensure that the full postal address states the operator name and then C/O Jeppesen DataPlan or Jeppesen UK Ltd as this will allow us to continue processing Eurocontrol billing on your behalf. For example:
ABC BizJets C/O Jeppesen UK Ltd Alteon House, Crawley Business Quarter Manor Royal, Crawley, West Sussex, RH10 9AD United Kingdom
XYZ BizJets C/O Jeppesen DataPlan, Inc. 225 W. Santa Clara, Ste. 1600 San Jose California 95113 United States of America
The mailing address for CRCO is:
EUROCONTROL Central Route Charges Office Rue de la Fusée 96 B-1130 Brussels, Belgium
If you have any questions or need assistance, please contact any of the international trip planning offices listed on the back cover. n
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CLOSURES AND ADVISORIES (cont.)
Lebanon, Mali, Mauritania, Nepal, Nigeria, Pakistan, Philippines, Saudi Arabia, Somalia, Sri Lanka, Sudan, Syria, Uzbekistan, and Yemen.
NOTABLE FUEL SHORTAGES & RESTRICTIONSHorta, Azores (LPHR)out of stock until further notice
Sydney, Australia (YSSY) currently has a very low fuel supply that could result in an out of stock situation at any time--if you cannot take on fuel elsewhere, please confirm fuel availability prior to all operations into YSSY
REGIONAL UPDATES2010 Winter Olympic Games: The Winter Olympic Games are fast approaching and airspace restrictions will be in effect for Vancouver, Canada (CYVR) and the surrounding area from 29 January–24 March 2010. The following airports will require reservations for arrivals and departures: Vancouver (CYVR), Boundary Bay (CZBB), and Abbotsford (CYXX). Find the most current information on the reservation procedures at www. 2010airportreservations.ca. For aviation requirements for the Olympic Games, check www.navcanada.ca. For security information, see www.v2010isu.com.
Buenos Aires, Argentina: Citizens of Australia, Canada and the United States of America are required to pay a reciprocity fee upon arrival at Ezeiza International Airport (SAEZ). The fee ranges from USD $70-131 depending upon the passenger’s nationality.
Cabo San Lucas, Mexico (MMSL): This airport was officially designated as an international airport of entry by the Mexican authorities late last year. With approved approach and runway lights, nighttime operations began this past December.
Eurocontrol: The European Business Aviation Association (EBAA) has reported that Eurocontrol will adopt an increase of 2.7% in the unit rate of its en route charges beginning with December 2009 flights. The average weighted unit rate is expected to be approximately euro 57 (USD 85), but, the unit rate will vary by aircraft weight and the member States in which flights operate. EBAA also reports that European aviation associations are pressing their own national ANSPs to control costs during these financially constrained times. For additional details and a calculator of approximate charges in Europe, visit: http://www.eurocontrol.int/crco/public/subsite_homepage/homepage.html
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Europe and Russia - Airconsult
This supervisory ground handling
company arranges, coordinates and supervises ground handling services throughout Italy. Established in 1984, Airconsult has continually developed its services to meet the ever changing aviation industry. Its dedicated Rome headquarters team and local agents located throughout Italy understand the level of dedication and service required by business and general aviation operators. Throughout 2009, Airconsult provided Jeppesen and our customers with endless support. The team is always friendly, polite and willing to assist with all requests. Their knowledge and relationships with both civil authorities and ground handling companies throughout Italy gives Airconsult the ability to accommodate even the most difficult requests.
Canada, Latin America, Australia and the Pacific - PiPO Dispatch Service S.A.
PiPO Dispatch Service in Panama provides reliable
ground handling support for our customers, while working within the limitations of the local airports. Alberto Escobar, the general manager, always responds immediately to our frequent, and often unique, requests with creative, customer focused solutions. PiPO staff members always put extra effort into every flight and have earned the confidence that our trip planners and customers have placed in them.
USA, Caribbean, South America - Argentina Ground Support (AGS)
Argentina Ground Support (AGS), based at Ezeiza
International Airport (SAEZ) in Buenos Aries, provides ground handling for Jeppesen in all of Argentina, Uruguay and Paraguay. Founded by CEO Oliver Sicardi, AGS has been in business since 2002 and has steadily grown to seven full time employees. AGS prides itself on constantly providing very high levels of customer service, anticipating the needs of its clients and ensuring the customer experience is seamless from arrival to departure. With exclusive access to SAEZ VIP lounges, AGS can provide a level of convenience and comfort that is unmatched by any other handling company. The future is bright for AGS as it plans to construct and open Argentina’s first dedicated FBO at SAEZ.
Africa, Middle East and India - Z Aviation Services (ZAS)
ZAS was recently added to the Jeppesen Preferred
Handler Network for Egypt based on its dedication to services, standards and focus on training and development. It was very clear from audits conducted in 2009 that ZAS invested in its operation to ensure its services meet the high standards of our valuable clients. A spokesperson for ZAS stated, “Since ZAS was first established, we have been proud to represent many esteemed clients in the aviation industry. We believe that this pride, along with the reputation of the clientele we serve, are valuable drivers that keep us improving and adapting to changes over time. In the spirit of competitiveness, we understand how important it is to anticipate the needs of our clients; that is why ZAS is constantly undergoing several improvements to coincide with the changes and developments in the international market. Our efforts include, extending our services, geographical expansions, technological adaptations and actively managing our image.”
Asia - Mainami Kuko Service
Mainami Kuko Service has been a
Jeppesen Preferred Handler for all of Japan for more than 15 years. Providing reliable handling service along with excellent customer service, Mainami Kuko Service goes above and beyond when handling Jeppesen customers. Originally, Mainami Kuko Service started in the aviation fuel business in 1972. Expanding to aircraft handling in 1994, it provides handling services at all Japanese airports for all types of aircraft. Under the guidance of general manager Atsuhito Yoneya, Mainami Kuko Service has a well trained and professional staff that will make your Japan trip a memorable one. We are very pleased to present the Handler of The Year Award for Asia to our long time partner, Mainami Kuko Service .
We sincerely thank all of the winners, and all of our partners in the Jeppesen Handler Network, for the continuously high levels of service and support. The award winners will be presented a crystal trophy and a certificate to recognize outstanding work in a challenging industry. Please join us in congratulating them. n
JEPPESENHANDLEROFTHEYEAR2009 (cont.)
For those operators that have Jeppesen process their Eurocontrol charges, please see the article titled, Eurocontrol Charges and Jeppesen, which can be found in this issue of the Corporate Flyer newsletter.
Germany: All operators landing in Germany for commercial purposes must have a valid aviation security plan with the Luftfahrt-Bundesamt (LBA). All landing permits issued will be levied a fee by the LBA for the approved aviation security plans. This one-time fee payment will range from 500-5000 euros based on the country of origin and aircraft type. All security plans issued before May 2007 will not be affected by these fees, but those submitted after this date will be subject to the appropriate LBA fees.
India: A reminder to all operators to have your own tow bar for operating into most Indian airports due to a shortage of tow bars locally. It is mandatory to have all aircraft parked nose-in.
Jeppesen World Fuel Services Expansion: A deal was recently signed with Atlantic Aviation at San Jose (SJC), Santa Monica (SMO), Atlanta Hartsfield (ATL) and Atlanta Dekalb-Peachtree (PDK) airports that provides contract fuel for corporate clients at competitive prices. Jeppesen World Fuel Services is the first contract fuel provider to get access for corporate-sized aircraft at San Jose (SJC), so this is exciting news!
Manassas, Virginia (KHEF): Effective 1 December 2009, U.S. Customs and Border Protection (CBP) will start performing aircraft clearances at Manassas Regional Airport.
Northern Mariana Islands: Beginning late last year, a new procedure was introduced for customs, immigration and agriculture notifications at Saipan (PGSN) and Rota (PGRO) international airports. Customs and agricultural clearances are now managed by the local customs office, and arrangements can be made through your ground handler. Immigration is now managed by U.S. Customs and Border Protection (CBP), and U.S. eAPIS submissions are now required.
Oman: The Civil Aviation Authority of Oman has been requesting 72 hours advance notice for overflight and landing clearance applications. Even though our local agent advises it is often possible to obtain permits in 24-48 hours, we strongly encourage the recommended 72-hour window as much as possible to ensure approval. n
Business Aviation Customer Symposium - Munich Jeppesen conducted another successful regional business aviation customer symposium in Munich on 5 November 2009. 30 customers and partners from 19 organizations attended the one-day event to network and meet Jeppesen staff. The symposium was a great opportunity for us to gain better insight into our customers’ business aviation activities around Europe and beyond.
Jeppesen leaders, product managers and account managers were on hand to demonstrate the latest applications available for trip planning, electronic charts and flight planning as well as discuss road maps for future developments. Key discussions focused on how efficient flight planning tools and electronic charts can assist in operational safety, situational awareness and cost savings within flight departments.
The chairman of the German Business Aviation Association, H.H. Romberg, delivered the keynote speech regarding the current economic situation and upcoming opportunities in the business aviation industry.
The symposium, supported by our partners Aviall, EAE Electronics, The Tablet Store and WhiteConcierge, was held at the BMW Welt facility near Olympic Park. Modern architecture, lots of exciting activities and tours, plus a prominent location in an attractive metropolis, made the BMW Welt facility the perfect venue.
Looking Ahead…
Business Aviation Customer Symposium - London We are continuing our series of popular regional customer seminars with a UK seminar scheduled for mid-March 2010.
The dates will be announced shortly, but the 1 ½ day symposium will take place in London. On the first day of the conference, a general overview and road map on Jeppesen’s corporate aviation products will be presented. A key industry speaker with topical expertise is expected to address the audience. The second conference day will provide detailed product information on our JetPlan flight planning and weather system and electronic charts. During breakout sessions, Jeppesen staff will be on hand to demonstrate various applications. Moreover, an introduction to the newly structured business and general aviation department and customer service management will be provided.
The seminar will primarily be open to UK, Ireland, Scandinavian, Netherlands, German and Italian based customers, but operators from other geographic regions are welcome to attend. Please contact Ilka Wagner ([email protected]) to RSVP or receive more information. We look forward to seeing you there!
EBACE 2010 Jeppesen will exhibit at the 10th Annual European Business Aviation Convention & Exhibition (EBACE2010), which will be held in Geneva, Switzerland on May 4-6, 2010. Hosted by NBAA and the European Business Aviation Association, EBACE is the only major European event focused solely on business aviation. The 2009 show featured nearly 11,000 attendees from around the world, over 400 Exhibitors and a record high 65 aircraft on static display. Visit www.ebace.aero for show details. We will have more information on our participation, employee attendance and booth number in the next issue of the Corporate Flyer newsletter. n
Nazee Sajedi, Account ManagerLike many of you, my interest in aviation took off at a young age. My uncle, who I was very close to growing up, was a fighter pilot flying for the Iranian Air Force in the 1980s. During the eight year war with Iraq, he was often deployed for months in south west Iran and the Persian Gulf region. When my uncle was home he shared thrilling flying stories with me, although I am certain he left out the ones involving combat.
My uncle was eventually transferred to a town near Tehran where my family and I would visit him on the weekends. There, for the first time, I saw various aircraft and
JEPPESENPROMOTESMEETANDGREETOPPORTUNITIESWITHEUROPEANCUSTOMERS
EMPLOYEESPOTLIGHT
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CLOSURES AND ADVISORIES (cont.)
South Africa is preparing to showcase itself during the FIFA World Cup soccer championships from 5 June-18 July 2010.
Below is a listing of regional airports requiring slots during that period. Slots must be submitted to the Central Airspace Management Unit (ATNS) in a special SCR format. Contact Jeppesen International Trip Planning for assistance. Additional procedures will be released as the event gets closer. n
helicopters close-up and found myself absolutely mesmerized. With a blurry idea of what it is like to be a pilot, my uncle was more of an idol than ever, with me often daydreaming about flying.
When the war finally came to an end in 1988, my uncle sought political asylum from Canada and left the country. My immediate family made various attempts to leave the country as well, and eventually in 1996, after a brief stay in Switzerland, my mom and I moved to the United States to join the rest of my family.
I was sure my dream of flying would be realized living in America. I graduated from high school at the age of 17 and immediately began taking aviation classes. I started flying with friends, and though I loved being in the airplane, I found myself more interested in the business aspects of aviation.
I started work as an intern at Jeppesen and was intrigued by international flight operations. After working as a flight planner for a year, I started in my current position as a global account manager in 2006. I find myself learning something new every day in this industry that keeps you on your toes.
I have had the opportunity to travel and visit many of my customers. Seeing their operations first hand allows me to have a much better grasp on their needs and requirements. Though I never pursued a career as a professional pilot, I could not imagine myself working in any other field. It has been a rewarding experience so far, and I am very excited about the years to come. n
FIFAWORLDCUP2010
EMPLOYEESPOTLIGHT (cont.)
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IATA NAME ICAO
VIR VIRGINIA FAVG
RCB RICHARDSBAY FARB
PZB PIETERMARITZBURG FAPB
GCJ GRAND CENTRAL FAGC
QRA RAND FAGM
JNB ORTIA FAJS
DUR DURBAN/LAMERCY FADN
CPT CAPE TOWN FACT
PLZ PORT ELIZABETH FAPE
BFN BLOEMFONTEIN FABL
PTG POLOKWANE/PIETERSBURG FAPP
MQP KRUGER FAKN
HLA LANSERIA FALA
ELSS EAST LONDON FAEL
KIM KIMBERLY FAKM
UTN UPINGTON FAUP
PRY WONDERBOOM FAWB
MBD MMABATHO/MAFIKENG FAMM
NTY PILANSBERG FAPN
GRJ GEORGE FAGG
j e p p e s e n . c o m
BA-N-CFLY 1_10 Vol 1
UPCOMINGEVENTSPlease check with Jeppesen International Trip Planning for any slot requirements or parking restrictions.
NBAA Schedulers & Dispatchers Conference 27–29 January 2010 San Antonio, Texas www.nbaa.org/events/sdc/2010
World Economic Forum Annual Meeting 27–31 January 2010 Davos, Switzerland www.weforum.org/en/events/AnnualMeeting2010
Singapore Air Show 2-7 February 2010 Singapore www.singaporeairshow.com
Super Bowl XLIV 7 February 2010 Miami, Florida www.nfl.com/superbowl/44
Berlin Film Festival 11-21 February 2010 Berlin, Germany
NASCAR Daytona 50014 February 2010 Daytona, Florida www.daytonainternationalspeedway.com
Fashion Weeks (Various Locations) New York, 11-18 February 2010 London, 18-23 February 2010 Milan, 24 February-3 March 2010 Paris, 26 February-5 March 2010
NBAA Leadership Conference 24-25 February 2010 San Diego, California www.nbaa.org/events/leadership/2010
Carling Cup Final 28 February 2010 Wembley Stadium, UK www.carling.com/carling cup
India Aviation 2010 3–7 March 2010 Hyderabad, India www.india-aviation.in
NBAA Business Aviation Regional Forum 11 March 2010 Van Nuys, California www.nbaa.org/events/forums/20100311
F1 Bahrain Grand Prix 12-14 March 2010 Sakhir, Bahrain www.bahraingp.com
F1 Australian Grand Prix 26-28 March 2010 Melbourne, Australia www.grandprix.com.au
NBAA International Operators Conference 29 March–1 April 2010 New Orleans, Louisiana www.nbaa.org view posters
European Business Aviation Convention & Exhibition (EBACE) 4-6 May 2010 Geneva, Switzerland www.ebace.aero/2010
HOW TO REACH USFlight Planning, Weather, Fuel, and International Trip Planning
San Jose, CAToll Free: 877.537.7487 Direct: 408.963.2000 Fax: 408.961.5362 email: [email protected]
London, UK Direct: +44 1293 842403 Fax: +44 1293 842440 email: [email protected]
Dubai, UAE Direct: +971 4 213 4862 Fax: +971 4 299 7052 email: [email protected]
AIRWAY MANUALS, CHARTS, JEPPVIEW,NAVDATA, AND PILOT SUPPLIES
Denver, CO Toll Free: 800.553.7750 Direct: 303.328.4244 Fax: 303.328.4124
Neu-Isenburg, GermanyDirect: +49 6102 5070 Fax: +49 6102 507999
London, UKToll Free: 08000 UK JEPP (or 0800 085 5377)
225 W. Santa Clara St., Ste. 1600 San Jose, CA 95113
email: [email protected]
