The conversation just gets better

The conversation

just gets better

BT One

Agenda

Introductions

Neil Sutton

Vice President – Global Portfolio

Collaboration solutions from BT

Andrew Small

Vice President – BT One, BT Contact and CPE

BT Advise

Jeff De Graef

Global Head of Advise One

Go to market & sales enablement tools

Kate Ross

Head of BT One & BT Contact Marketing

Why BT

Andrew Small

Vice President – BT One, BT Contact and CPE

Q&A

It’s time to

revolutionise with

new services

unique to BT

With BT, the conversation just gets better

Voice is the

common ground

for great

collaboration

We’re expecting

to work just like

we play

Making better

conversations work

for business

The world of collaboration is changing faster than ever before...

The conversation just gets better

Improve

… the business case

• Update communications technology

• Improve productivity whilst reducing costs

Customers are telling us they want to...

Enhance

… the end user experience

• Collaborate simply and effectively

• Collaborate securely on any device

Enhancing the end user experience

• Making calls simple, effective and enjoyable

• HD quality, surround sound with noise reduction

• New and exclusive to BT

• Available in the US, UK and Europe now with AMEA planned

in Q1 2014 and Latam in Q2 2014

BT One

Collaborate

• An experience closer to that of face to face

• User friendly, HD-enabled end points to hear the difference

• Available globally for on-net connected One Voice sites, and for One

Enterprise and One Cloud solutions

• All you need are HD-enabled endpoints and a capable network

HD Voice

• New simple, one touch audio conferencing with BT One Voice anywhere

• Now includes voice over data (3G and 4G), for a great experience

wherever you are

• One Voice anywhere – global VPN available in 18 countries, priced

at $2 per user per month

• One Voice anywhere – mobile only available now in US with UK,

Europe, and AMEA to follow in Q4 2013. Priced at $2 per user per

month and $25 one-off set-up fee per user

BT One Voice

• Easier collaboration on the move with Lync 2013, now with

multiparty video and federation to Skype

• Faster, simpler connectivity with no VPN required with Cisco Jabber

• One Enterprise Lync available for sale in 16 countries and

provisioned globally

• One Cloud Lync available in US, Germany, UK, Benelux and LATAM,

priced at $5.80/£3.75 per user per month

• Jabber now available globally (170+ countries). IM and presence

with Cisco Jabber free with One Enterprise or One Cloud Cisco

New UC

clients

• Simple, secure self-service connectivity

• Personalised location-based mobile services

• Available globally

BYOD

Exclusive

• Making calls simple, effective and enjoyable

• HD quality, surround sound with noise reduction

• New and exclusive to BT

• Available in the US, UK and Europe now with AMEA planned in Q1 2014 and Latam in Q2 2014

BT One

Collaborate

• An experience closer to that of face to face

• User friendly, HD-enabled end points to hear the difference

• Available globally for on-net connected One Voice sites, and for One Enterprise and One

Cloud solutions

• All you need are HD-enabled endpoints and a capable network

HD Voice

• New simple, one touch audio conferencing with BT One Voice anywhere

• Now includes voice over data (3G and 4G), for a great experience wherever you are

• One Voice anywhere – global VPN available in 18 countries, priced at $2 per user per month

• One Voice anywhere – mobile only available now in US with UK, Europe, and AMEA to

follow in Q4 2013. Priced at $2 per user per month and $25 one-off set-up fee per user

BT One

Voice

• Easier collaboration on the move with Lync 2013,now with multiparty video and federation to Skype

• Faster, simpler connectivity with no VPN required with Cisco Jabber

• One Enterprise Lync available for sale in 16 countries and provisioned globally

• One Cloud Lync available in US, Germany, UK, Benelux and LATAM, priced at $5.80/£3.75

per user per month

• Jabber now available globally (170+ countries). IM and presence with Cisco Jabber free with One

Enterprise or One Cloud Cisco

New UC

clients

• Simple, secure self-service connectivity

• Personalised location-based mobile services

• Available globally BYOD

Improving the business case for collaboration

• New rich UC functionality with fully flexible pricing, price per user per

month with no commitment. Now powered by Cisco HCS

• HCS available in UK now, Europe from Q3 2014, and planned for US

and APAC in Q4 2014. Priced from £7.50/€9.00per user per month

• Reduce roaming and call costs with a better video on the move experience

with Lync 2013

• One Cloud Lync available in US, Germany, UK, Benelux and Latam,

priced at $5.80/£3.75 per user per month (excluding Microsoft license)

• iComms from £6 (UK - including “handset for life” offer) and €10 (Spain)

per user per month

BT One Cloud • Move to rich UC with the low-cost evolution for legacy Avaya and Nortel

with IP Office v9

• Avaya IP Office available in UK, priced at £5,000 - £25,000 with offers

specifically targeted at upgrades

• Reduce the cost of implementing BYOD and video with Cisco Release 10

• Cisco Release 10 available globally from Q1 2014 (170+ countries)

BT One

Enterprise

• Minimise the cost of migration and transformation with a new

3 step methodology

• Available globally

BT Advise One

Fully flexible price

• New rich UC functionality with fully flexible pricing, price per user per month with no

commitment. Now powered by Cisco HCS

• HCS available in UK now, Europe from Q3 2014, and planned for US and APAC in Q4

2014. Priced from £7.50/€9.00per user per month

• Reduce roaming and call costs with a better video on the move experience with Lync 2013

• One Cloud Lync available in US, Germany, UK, Benelux and Latam, priced at

$5.80/£3.75 per user per month (excluding Microsoft license)

• iComms from £6 (UK - including “handset for life” offer) and €10 (Spain) per

user per month

BT One

Cloud

• Move to rich UC with the low-cost evolution for legacy Avaya and Nortel with

IP Office v9

• Avaya IP Office available in UK, priced at £5,000 - £25,000 with offers specifically

targeted at upgrades

• Reduce the cost of implementing BYOD and video with Cisco Release 10

• Cisco Release 10 available globally from Q1 2014 (170+ countries)

BT One

Enterprise

• Minimise the cost of migration and transformation with a new

3 step methodology

• Available globally

BT Advise

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Enabling improved collaboration internally and with customers

Extend

Step 3

Platform for true business agility

Converge

Step 2

Greater controls

Consolidate

Step 1

The journey to collaboration transformation…

Multiple SLAs and vendors

Disparate

UC Quick Start

Building the

business case

Hybrid

Architecture

Service

Migrate the

platform

UC Readiness

Assessment

Optimise the

customer experience

Achieve better UC

performance for end users

and increase productivity

The BT Advise

One Methodology

Supported by a collaboration-ready infrastructure

Flex your compute power as

instantly to deliver the user

experience at the right cost to

your deliver your business case

BT Compute Empower your agents in an

omni-channel collaborative world

BT Contact

Ensure all your collaboration

tools are protected from the

latest security threats, making

it safe to work together

BT Assure

LAN Connect (Wi-Fi) – enabling Collaboration,

throughout your building on any device

Connect applications – understand and prioritise

your collaboration applications like voice and video

BT Connect and WiFi infrastructure

Enhancing the end user experience

Making global team work easier for

Hubergroup with One Enterprise Lync

Helping Philips connect global

users quickly and effectively

Transforming how Yazaki talk to

their colleagues around the world

with One Collaborate

Branch WiFi in 1,600 Barclay's branches

enables customers to connect and

collaborate anywhere in the branch

Improving the business case

Reducing the cost of business

travel for G4S with One Collaborate

Reducing costs and simplifying infrastructure

for Akzo Nobel with One Enterprise Cisco

Helping Bosch with their geographic

expansion plans with One Voice SIP trunking

Making the most of existing investments

whilst setting a clear, low risk path to IPT

with One Cloud

Innovation today and for the future

Medical staff and patients

can instantly share vital signs,

through video, email, and

other collaboration tools,

wherever they are

Personalised videos

accelerate customer

engagement and improve

returns in retail banking

Making it work for our customers

Making it work for our sales teams

Collaboration app

New demos on the

virtual showcase

BT.com content

BT Let’s Talk

Social Hub

Establishing Common Ground white paper

It’s time to revolutionise voice and make collaboration work

With BT, the conversation just gets better

We make it work tailoring a great

experience for every individual.

We make it work together old or new, for

employees, customers, all the suppliers and

partners in your ecosystem, anywhere in the world.

We make it work end to end. We

understand voice, and how to make

collaboration work for business.

Q&A

BT and Dolby launch events: it’s time

for the audio revolution

Hear the latest audio technology from BT

and Dolby, the pioneers of cutting-edge

sound technology, and learn about our new

audio conferencing service: BT MeetMe

with Dolby Voice.

BT Tower: 16th October 2013

New York: Tuesday October 22nd 2013

San Francisco: Friday, October 25th 2013