The Convergence of KM and e-Learning

©click2learn.com, inc., All Rights Reserved, 2000

The Convergence of KM and e-Learning

Driving performance in a knowledge-based economy

Doug FosterSenior Learning Technology Consultant

Tom FalkowskiDirector, Strategic Consulting

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Things to Consider...

We live in a knowledge-based economyIn a knowledge-based economy intellectual

capital drives valueIntellectual capital is comprised of:

SkillsKnowledgeProcess

Convergence of KM and e-Learning allow you to effectively manage and leverage your company’s intellectual capital


"I don't know if e-learning is going to wind up being a subset of knowledge management or knowledge

management is going to be a subset of e-learning in

two years, but it will be one or the other" -- Clark Aldrich, Gartner Group

As quoted in “Traditional Training Fades In Favor Of E-Learning”

Internet Week, Feb 7, 2000


What’s the big difference?

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Data

Information

Knowledge

Wisdom

The Knowledge Hierarchy

It’s all relative

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Data

Information

Knowledge

Wisdom

Quick Definitions Wisdom

Application of knowledge

Produce desired outcome

Knowledge Information plus processing

Relevant and personal

InformationData plus meaning

DataRaw text, numbers, images

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Data

Information

Knowledge

Wisdom

Example Wisdom

How to reduce inventory

Knowledge Inventory is too high

InformationBalance sheet

DataGeneral Ledger transactions

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Tacit vs. Explicit

Tacit'that part of knowledge that is so deeply buried

that you are unable to represent and share it'

ExplicitFully and clearly expressed; leaving nothing

implied.

Fully and clearly defined or formulated

Once you capture knowledge it becomes explicit

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Learning

To gain knowledge, comprehension, or mastery of through experience or study.

The act, process, or experience of gaining knowledge or skill.

Learning usually refers to knowledge that is gained by schooling and study: “Learning is not attained by chance, it must be sought for with ardor and attended to with diligence” (Abigail Adams).

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Learning

Learning typically builds on previous knowledge and/or experience

Learning domainsMental skillsGrowth in feelings or emotional areasManual or physical skills

Learning experiencesTrainingEducationDevelopment

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Data

Information

Knowledge

Wisdom

The Process

Formatting

Learning

Experience Capture TacitKnowledge


So, what about these “objects?”

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A knowledge object is defined as a record of information that serves as a building block for a knowledge management system.

knowledge object

content

meta data

access rules

processing

Examples include; facts, concepts, processes, procedures.

What is a Knowledge Object?

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What is a Learning Object?

Learning is the processInformation wrapped in learning processTerminal and enabling objectivesProvides capability for practiceAbility to measure understanding

An entity, digital or non-digital, which can be re-used or referenced during technology supported learning.

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A knowledge object is an element of a learning object; it can become a learning object through experimentation.

knowledge object

(informational)

Instructional process

(interaction)

Learning object

(instructional)

flow to organizational memory

For learning to occur, informational (knowledge) and

instructional (learning) objects are necessary.

How Do They Fit Together?

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The “Holy Grail”

Mix and Match Learning ObjectsReality - difficult to “re-package”Easier at topic or enabling objective level

According to the Instructional Management System(IMS) Project, learning objects will providing a new, modular approach to online education; the foundation for the future of education.

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A Full Solution Must Provide

Wide access to dataIntelligently formatted dataFilters to allow for relevance and

personalizationAbility to act if knowledgeableAbility to learn if notCollaboration and mentoring to build

experience (wisdom)Ability to “close the loop” and capture new

knowledge

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System Components

InformationSearch/Categorize Personalization Performance Support Tools LearningCollaborationCapture Tacit Knowledge

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Allowing “Learning” & “Doing” to become interwoven

Doing things at internet speed Just in Time Learning (JITL)Minimize time gap from new hire to peak performance by

allowing training to occur when it’s needed within the process

Great information without knowing what to do with it is useless!

Implementing new processes on the fly through “doing and learning”

Finding information is just the beginning. Mapping cross functional teams to meet customer

requirements Incorporating collaboration

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Linking KM with e-Learning

Combine the initiativesIntegrate at the metadata levelUse KM collaborative tools to enhance

learning curriculumStore content or content references in kbase

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Converting Knowledge to Learning

Archiving synchronous sessionsVirtual Team RoomsMentoring or coachingFarming discussion forumsRapid Development ToolsHybrid curricula

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How do you manage all this?

Start smallPilot to a controlled groupGrow using grass roots supportConvert “trainers” to “knowledge farmers”Build a culture of learningLead by example

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Case Study - Cable Company

NeedNew product lines “stealing” best CSRsNew promotions every monthShort timeframeCSRs to turn “problem” into “opportunity”

Current reality5 weeks from new hire to on their ownPromo information passed out on paperElectronic tools ignored - “difficult”Regional differences - “not relevant”No measure of “readiness”

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The Solution

Technology facilitated new hire classProvides context and concepts

e-Learning Portalshort e-Learning promo modulesCSRs rotated off lineManagers can track “readiness”Ability to regionalize or specializeIntegration of Knowledge ToolAbility to collaborate and share best practices

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To Repeat

Wide access to dataIntelligently formatted dataFilters to allow for relevance and

personalizationAbility to act if knowledgeableAbility to learn if notCollaboration and mentoring to build

experience (wisdom)Ability to “close the loop” and capture new

knowledge


Thanks!

Doug [email protected]

Tom [email protected]

www.click2learn.com

Documents

The Convergence of KM and e-Learning