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THE CONNECTICUT TAX COLLECTORS ASSOCIATION. CIVLS Update March 14, 2014 Status – CT Modernization Program Customer Self-Service – New On Line Capabilities Tax Collector Self-Service – New On Line Capabilities Next Steps. CIVLS Project Timeline. New Capabilities for Constituencies. - PowerPoint PPT Presentation
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THE CONNECTICUT TAX COLLECTORS ASSOCIATION
CIVLS UpdateMarch 14, 2014
•Status – CT Modernization Program•Customer Self-Service – New On Line Capabilities•Tax Collector Self-Service – New On Line Capabilities•Next Steps
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CIVLS Project Timeline
New Capabilities for Constituencies
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CIVLS RELEASE 2 FUNCTIONSNEW CAPABILITIES for Business Partners
DMV uses Customer’s “Preferred Method of Communication”
New Customer Capabilities•Plate Cancellations•Renew Registrations•Self-initiated Compliance Checks
CT Tax TownsCT DMV
New Tax Town Capabilities•File Transfers to update Customer information•Real-Time Put-ons, Take-offs, & Inquiries
• Customers resolve tax issues with Tax Towns
• Customers can Renew registrations over the web
• (Optionally) DMV would support Town processing of Renewals
Real-Time Updates & Batch File TransfersReal-Time Updates & Batch File Transfers
Customer Choice
Customer Choice In
tera
ctio
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Inte
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ion
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NEW Customer Self-Service CapabilitiesOn Line PLATE CANCELLATIONS
• Terminate Reasons– Sold– Junked – Stored– Stolen– Destroyed– Donated– Confiscated
• Plates were– Removed– Lost– Stolen
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NEW Customer Self-Service CapabilitiesOn Line RENEW REGISTRATIONS
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NEW Customer Self-Service CapabilitiesOn Line RENEW REGISTRATIONS
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NEW Customer Self-Service CapabilitiesOn Line RENEW REGISTRATIONS
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NEW Customer Self-Service CapabilitiesOn Line RENEW REGISTRATIONS
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NEW Customer Self-Service CapabilitiesSelf-Initiated Compliance Checks
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NEW Customer Self-Service CapabilitiesSelf-Initiated Compliance Checks
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NEW Customer Self-Service CapabilitiesSelf-Initiated Compliance Checks
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NEW Customer Self-Service CapabilitiesSelf-Initiated Compliance Checks
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CIVLS IMPROVEMENTSOn Line Tax Collector Capabilities
• Real Time Put-ons / Take-offs– CIVLS will provide Tax Collectors access to a “Portal” to do real time
put-ons and take-offs so that the customer can go back home and register (i.e. renew) their registrations on-line
– DMV would also support the Towns processing the renewals for their citizens at a fee not to exceed $2 (and/or no fee if the Town prefers) so the customer can have a one-stop experience with their local Municipality • As with any new service offering, the DMV would advise speaking with
Municipal Corporate Counsel prior to exercising this option.
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CIVLS IMPROVEMENTSOn Line PORTAL Tax Collector Capabilities
• The CIVLS Web Portal will allow the Collectors to process real time put-ons and take-offs.
• To access the DMV portal you will need:– A PC with access to the Internet– A web browser. The following are supported:
• Current versions of Microsoft Internet Explorer• Current versions of Apple Safari• Current version of Mozilla Firefox
• A User Identifier and associated password. The User ID will be obtained through a DMV Administrator.
• Specific information regarding the start of the testing process will be provided at a later date. Batch files will be processed through a batch transfer process, however, one-record put-ons and take-offs can be done in real time.
CIVLS IMPROVEMENTSOn Line PORTAL
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CIVLS PortalCIVLS PortalForFor
Tax CollectorsTax Collectors
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CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions
On Line Portal• Update Exceptions
• Put on / Take off• Inquiry – DMV Direct
• Title and Registration• Plate
DMV Direct OnlyDMV Direct Only
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CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions
Update Exceptions (e.g. Delinquent Tax)
CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions
Delinquent Tax Exception Successfully Applied to Customer Record
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CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry
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Select the customer
Let’s demonstrate that the Tax Delinquency was applied correctly by using “Title & Reg Inquiry”
CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry
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Click and Drill Down
Click and Drill Down
CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry
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CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry
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Continued on next page
This is a “drill down” to the vehicle information for the customer’s vehicle
CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry
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Continued
CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry
Plate Inquiry
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CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry
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CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry
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CIVLS IMPROVEMENTSOn Line PORTAL – Batch File Layout
Delinquency File - Fields Data Type Format Length
Transaction Date Numeric ccyymmdd 8
Transaction Type Char A or D 1
Customer ID Numeric Numeric 10
Leasing Company Char Y or N 1
Vehicle ID Numeric Numeric 9
Tax Town Number Numeric Numeric 3
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Next Steps
• Portal Real Time and Batch Testing – Spring/Summer 2014
• QUESTIONS?
